Made it here from California! Meet Arron and he was a busy person with calls and the mechanics. Arron took the time to talk to me about my 2016 Road Glide build. Suggested TW777 cam, HPI 58mm throttle body and S&S 110 big bore kit. I enjoyed the tour of the shop and his build advise. Nice sales staff. Yeah picked up a shirt lol read more

Might be a good HD franchise dealer for a purchase, but not for service. This is my fourth time here, shame on me, but it's convenient. Parts,/service is not customer centric (maybe not all, my experience this morning) makes me wonder why they're still in business.). I won't get into the details but I called this morning, tire in stock.....in and out within an hour....The service counter laughed and said we'll do what we can do. The owner should be paying attention. He probably doesn't care....but they are not the only game in the area. Last visit for me. I've been riding HDs for 56 years. These wannabes should wake up to what they tell customers. read more

I made an appointment to have two tires replaced on my 2020 RG, a two hr job. I arrived early and allowed 3 hrs since you're rarely 1st in line. After 3.5 hrs they approached me saying I. needed front bearing on a bike with 14k miles. I had waited long enough and the work advised meant the bke ain't even back together. I. declined a said just return the bike to me. The counter help has always. been very helpful and. checked. on why the bike was tied up so long. 1st excuse was because my air ride suspension wasn't working. I know I've had issues in the past but it's a simple system. Three wires that activate it and a seat removal maybe a 20 minute fix. 2nd there was a back log in the tire room. I was the only customer left in the store. 3rd was a belt tension issues because air ride changes it. When they reinstall a rear tire they always adjust the belt tension because of wear and possible misaligned adjusters. All standard, nothing that presents a problem. Finally after 4 3/4 hrs they tell me 5 minutes. I pay the bill and go to leave, no bike. After searching I see it still on the lift with no one doing anything with it. Anther 15 minutes and I finally get it back. 5 hrs for a two hr job. I'vee never had a problem w CoolSprings HD but this is inexcusable. If I have to wait 2-3 hrs more than what a job is rated for I might as. Well travel an extra hr to a different dealer. I guess if you want even a simple job done there you're better off leaving the bike all and hope its done. read more

I purchased a new motorcycle, Stage II upgrade and accessories from Moonshine Harley-Davidson on April 26, with an estimated four-week turnaround for the performance buildout and other installs. The process was repeatedly delayed due to parts not being ordered, backorders, and a lack of communication. I consistently had to contact the dealership for updates and learned on my own on June 26 that the Stage II parts had been sitting at the dealership for two weeks without anyone notifying me. Additionally, a defective tank console gas door was incorrectly explained as "normal" by a service advisor rather than being diagnosed for repair and remains incomplete after multiple visits. I also never received the promised detailing of the motorcycle to resolve minor scratches found during the sales process, and the bike was returned covered in tree sap after one visit. While most of the employees I dealt with were generally courteous and professional, the overall experience was marked by poor communication, lack of follow-through, and weak coordination between departments, leaving me disappointed with the ownership experience. read more

They took my 2021 Harley Davidson Low Rider S to the next level. I had previously installed the Screaming Eagle 131 kit and they upgraded it to produce 150lbs of torque and 155 horsepower! I love the power and the handling after Nick suggested running BTS carbon fiber wheels. read more

Moonshine Harley-Davidson - Dyno results from my 131 upgrade kit - Motorcycle Dealers Near Me - Franklin, Tennessee

These people are criminals and scam artists. First off their reviews are bought and paid for. Jamie the owner tried bribing me to write him a good review after what was just a horrible experience with them, I refused and told him to his face he doesn't deserve a good review. I told him they were criminals. He bragged about ripping people off. I owned out right a 2018 Fat Bob and they convinced me to trade it in for 2021 Street Glide. not only did he not take any money off the sticker price he didn't give me any money for my Fat Bob. The day after I purchased the Street Glide that's when they started harassing me 15-20 a day. Not even one full day after my purchase I was being called for monthly payments. When I would pay it would be an hour before the phone calls started again. 15-20 a day for 3 years straigh. I told them to stop calling I've never missed a payment on anything in my life. They didn't care. They would call my work and harass me there. Almost got me fired several time. This is their scam this is their technique they use to get your money and their product back so they make 4xs the amount. Jamie the owner of Moonshine should be in jail. There are plenty of good Harley dealers out there but this guy and Moonshine is not one of them. He gives Harley a very bad name and they should not allow him to sell their product. read more

This place is an embarrassment to the HD brand. By far the worst Harley dealership I've ever been in. Their staff walks around like they've just been named prom king. Service department is completely inept. This place needs new management or to fall off the map. I'd almost forgotten how much I hated this place until I got a message on FB marketplace this morning from the manager offering me $9275 for a bike I had listed for $16,500. *see screenshot What kind of lousy dealership scours Facebook to lowball individual sellers? Absolute scum. read more

Moonshine Harley-Davidson - Motorcycle Dealers Near Me - Franklin, Tennessee

Super Friendly and inviting, showed me around the whole place. Had some really cool Harley's would recommend going out of your way to shop/buy for your Harley!! read more

Nice place had lots of stuff and Payge was super nice and helpful best store on our roadtrip would definitely go here again read more

Moonshine Harley-Davidson - Photo - Motorcycle Dealers Near Me - Franklin, Tennessee

Interesting to read all the great reviews. I do not have as good an experience with them buying my trike. No return phone calls, no communication within dealership. But they had the bike I wanted, so I stuck with them. On a Thurs, I put $500 down to hold this trike - #1 -because I live 3+ hrs away, & #2 - Hurricane Helene was heading our way. Fri I drove a local TriGlide & decided I liked it. Saturday I left several messages there to say Yes, I want the trike, before finally getting a return call. Tuesday I get a call from their irrate sales manager saying I need to make damn decision cuz they can't hold the trike indefinitely. I told him I agreed to buy it on Saturday. No apology, no OH, glad you like it. Nothing. Just Ok, bye! They delivered the trike. Rode it couple months, then went to log my HOG365 miles. Turns out odometer milage on Bill of Sale was stated in Miles, but my odometer was set to Kilometers. Took ~6 phone calls to get someone on their end to acknowledge the problem, & they'd take care of it. That was a month ago - since then NOTHING from them! So I got the trike I wanted in the one year only color, but their customer service sucks. I didn't even mention trike arrived with dead battery, which required several phone calls to admit their error & agree to fix it. read more

Moonshine Harley-Davidson - Motorcycle Dealers Near Me - Franklin, Tennessee

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Seems like all they want to do is install new big bore kits and nothing else. Dont bring little inexpensive fix it jobs.....they'll send you away cause they can't make bank off of you. Not mad at them as a whole, it may just be a managers fault. They are expensive. read more

I've been doing business with Moonshine since 2019 when the MoCo gave me a bad crank. Unfortunately the people who worked on prior to Moonshine never checked it. Moonshine caught it and I had to replace the crank so I put a 131 Stroker motor in. Bike ran great but not good enough so the next year I upgraded to some 135 goodies and now it runs awesome! read more

Moonshine Harley-Davidson - Mount Washington, NH Auto road. - Motorcycle Dealers Near Me - Franklin, Tennessee

Expensive and thin skinned. If you question that your bike has issues after a costly upgrade expect a defensive response rather than a quick offer to make it right. Look elsewhere. read more

I really wanted to give Harley Davidson a chance, but unfortunately this place made me think otherwise of this "reputable" brand. I've been going to multiple moto dealers trying to find my first bike, but I sure enough aren't going to get a Harley Davidson. Especially from these guys !!! Went to check some bikes out and didn't even get a quick hello or anything of the sort. Felt very uncomfortable and my girlfriend suggested we leave because of their non-hospitality. Absolutely made me feel like I was in the wrong for even going to this place or as if I did something wrong. There was an employee just sitting on the bikes outside and didn't say a single word to me until I said hello because of course my mother has taught me manners. I'm conclusion, very disappointed. read more

Moonshine Harley-Davidson - Motorcycle Dealers Near Me - Franklin, Tennessee

I stopped by Moonshine Harley Davidson to purchase some Harley Davidson apparel. The store was fully stocked with items for the entire family. They even had dog leashes and household items. The staff was very friendly and the store was clean. There were no other customers shopping so parking was a breeze. They have an online store and a large preowned inventory of bikes. There is a service center and an active calendar of events to bring the community together. read more

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I wouldn't even give this place a 1 star review!!! Horrible customer service, in fact the worst I've ever seen! Very bad communication and straight out lie to customers. The only reason we bought our bike from them was because we absolutely loved it and we couldn't find anything close to it. That was the only positive thing about our interaction with this dealer. They are almost cocky to a poin, they don't value or appreciate their customera for sure. They was inconsiderate to our time and didnt care how much they inconvenienced us. Most Harley dealers are sadly like this. They definitely need some customer service training!!!! read more

This has been the WORST decision and vehicle purchase I've ever made. I purchased a 2004 Electra glide with only 28k miles on it. In the space of two years I've had it back at the dealership service center over a dozen times. The first 7 times was to fix the same problem and over and over they said it was fixed only for me to get 5 miles away from the dealership and the problem returns. Several times this happened. Since then, things have broken or failed, and every time the people at the service desk, just offhandedly tell me, yeah, that part was crap when they built the bike. No one warned me About this when i was shopping for the bike. I was willing to give Harley Another chance and went in and picked out a bike that was 10 years newer with only 20k. It wasn't in my budget to have my payment amount double so asked them to work with me on the price and then informed them I could make a bigger down payment than I originally estimated. I just left moonshine Harley after standing around for nearly an hour, absolutely disgusted. The salesman brought out the numbers for the deal and it looked like it was gonna be doable. Then he casually informs me that these numbers are for a completely different bike, one id never even looked at, and has almost 70k miles on it!!! He couldn't even be bothered to pick up the phone and ASK me if I'd be interested in that deal. And he couldn't be bothered to mention it while I was standing around like an idiot for an hour. At this point I do feel like an idiot for switching from Honda to Harley. My last two bikes combined didn't cost what my Electra glide cost. And on top of that I've spent $5000 in repairs since I bought it. I NEVER had anywhere close to these kind of problems with my Kawasaki and Honda. And I don't think anyone at Moonshine Harley gives a shit. At this point I wouldn't recommend this place to my worst enemy. And I am beginning to see why so many people say you spend more time fixing a Harley than riding one. WORST DECISION EVER read more

I wanted to thank will it parts dept for taking care of me. I had my siren installed on my breakout.got there a little earlier for my appt. On a sat. Free food and drinks while you wait !! Had me out in 1 hour. As busy as he was he to the time to go over the install and demo the siren. Five stars across the board. Give will a shout for all your Harley needs. read more

I have been following MSHD for the last few years. I decided to pull the trigger on a 131 build for my 2020 RG 114. I had spent way to much money trying to keep the 114 fast and not getting good results. I spent the coin this last March... Let me tell you, night and day difference. When you think it is done, there is more. My Indian riding Brother who has has work done to his 108, blew him away. Just waiting to run my other Brother with a built T-man 130. Bike is running like clockwork. Aaron, Jamie and Mike made my wife and I feel like family when we were there, we live in Michigan. Took the bike for a 100 mile ride before we left to go back home. Everything was perfect! NO, I am not from San Francisco! They would probably arrest me there for noise pollution! LOL read more

Moonshine Harley-Davidson - Motorcycle Dealers Near Me - Franklin, Tennessee

GUYS!!!! This dealership is the best!!! Prob one of the best looking Harley shops I've seen, then to have the guys behind the counter actually know Harley's and how to help, spent over a hour talking to AAron about what we can do to my bike on a custom motor build that they do in house!!!!! All of the staff was awesome!! Well done on however runs this place!!! 5 stars hands down!! read more

I bought a brand new 2019 Harley Davidson Road Glide on April 13. Paid cash for purchase and requested some lighting upgrades before taking delivery. Wrote personal check so I understand waiting until check cleared before delivery. However, even though I have been a customer many times was treated as suspect. Customer satisfaction survey revealed my displeasure at how transaction was handled. Contacted by owner and promised better service going forward. Now two months in to ownership I can't get it serviced. I do not at all appreciate how I am treated here. read more

The place has no selection and only wants to push its own brand not Harley. For such a nice location this is a joke of a dealership. My wife was also looking at bikes. A salesperson came over and we said we were just looking. He was very persistent and helpful in the beginning. Once we said we were not buying today he literally turned around and walked off, he didn't even say a word. Such a weird place. read more

So.... I went into Moonshine H-D this last Monday just to check out some bikes, the dealership and pick a few brains regarding my upcoming build. For anyone wanting ideas for a bad a$$ build, this is the place to go. Check out their YouTube site and Mike and the crew can give great ideas to give your bike the horsepower it deserves. Admittedly, when I first walked in to the parts counter to pick brains I was met with a bit of animosity, frustration and basically kicked in the nuts for wanting to get parts and do my own build. The issues stems from prior customers coming in, price shopping and getting "lists" of parts and not giving any credit to these hard working men/women. After explaining my situation... (I'm a gear head, and I love to do my own wrenching. No disrespect to these guys, but it give me quality time with my dad)... it turns out these guys want to help, they just don't want to get hosed with no KY. Overall.... Kudos to Jeremy, Gimli, Cedric, Jamie and Mike for the ideas and hooking me up with parts. Looking forward to pulling the case and sending it to you guys for the crank work. Cheers! read more

Moonshine Harley-Davidson - Mike.... this ones for you!!! - Motorcycle Dealers Near Me - Franklin, Tennessee

I have purchased multiple motorcycles from Cool Springs Harley over the past 18 years and have always received great service. Today was another example of why I chose them over other Harley dealers. I was having a problem activating my Sirius XM radio so I brought my bike in for service. I explained to the service department that Sirius technicians stated my XM antenna must be lose as they couldn't get a connection. Well a little later the Harley Technician and service writer brought my bike out and Sirius was playing loud and clear. I was shown how to set the Sirius stations up and all was well. It was a user error on my part as well as Sirius. Everyone I worked with was friendly and cared about myself and my bike. That's called great customer service! read more

This shop is AWESOME! Not only did they work me in on short notice, they also secured all of the parts needed within one day. This is compared to my bike being at a different shop for two weeks and they could not procure the parts. The work done was not only of great quality, the personnel were friendly, helpful and personable! More important, I got a scooter exactly the way I wanted it, and I am very pleased! Thank you Aaron, Shane, Mike and the rest of the staff for making this a wonderful experience. read more

What a great place. My family lives coming in. Everyone is friendly and helpful. In near future I will have my first Harley.

I am a Harley Davidson Motorcycle owner and enthusiast. I am in Tennessee on vacation. The first time I visited this Harley Davidson I asked the parts department a question and was looked at like I had a third eye on my forehead. They were however setting up for a photo shoot and I assumed they were just really busy. The second time I came in it was two days later during their summer sizzle; live music, free food and free beer, who can resist! I made the mistake and asked the parts department another question and again was treated like I had a third eye on my forehead. The parts gentleman had a smug attitude towards me. If you are shopping for motorcycle clothing the staff is very pleasant and nice. I wouldn't recommend dealing with the parts department unless you want to be talked down to and made to feel like an idiot. read more

I stopped in to look into buying...not one person acknowledged my existence. I still bought a shirt, but I will give my bike buying business to another dealership. read more

By far the best HD dealer I have been to. Visiting from Detroit and stopped in to be meet by the friendliest clothing and parts guys ever! Such a cool dealer. I will be back and I will likely mail order my parts and accessories as well. read more

Gorgeous bikes, but beware, they will take advantage of you, especially if you are a woman. Sales guy was nice and patient, but they got my boyfriend talking about motorcycles and pulled me in the office to sign paperwork. I got home and realized the prices for the warrantees were vastly inflated when I compared his paperwork to mine, and he bought a brand new street glide a 3 months ago. I requested to cancel said warranty, since you can cancel at anytime, I have sent two emails and called 3 times. I have not received a call back or reply to my emails. Less than 24 hours after I signed the paperwork, I asked them to cancel the sale, shred the paperwork since the bike had not left their dealership, after realizing how badly I had been bent, they refused. A 785 credit score will get you a 8+% interest rate, even though they say they are running a 0% promotion on the radio. Be super cautious, don't believe a word they say when it comes to financing. Check every other dealer first. read more

I've been to Harley shops all over the country and this is the ONLY Harley store with apparel I would actually wear!!! Cara hand picks everything only for this location and her eye for these clothes is so impressive. If you have never been excited about Harley clothes before, come to THIS STORE ONLY! There were so many pieces that were trendy and could be worn for a night out or for moto-wear. I will only ever shop at this Harley store for apparel. We were also very impressed with the guys in the shop too. We will certainly be back for clothes and for our bike to get worked on. read more

A place that takes care of it's customers should have better reviews than Cool Springs Harley-Davidson does on Yelp. I'm going to play the "Yelp Review Batman" and be the caped crusader that saves the day by gaining this dealership a customer or two. I have been to a lot of Harley Dealerships. My first Harley was bought from a good high-volume dealership in L.A. and my parts for said bike came from a smaller-town dealership in St. Petersburg, FL. I'd like to think that Cool Springs Harley is comfortable nestled in between both of those in terms of volume and feel. I set out to buy another Harley. I knew exactly what I wanted, and I wasn't going to settle. Imagine my surprise as I got a call from my step-dad (as he was buying his 2014 Street Glide) that Cool Springs H-D has the exact bike that I dreamed up. It was no more than a day after he bought his from Cool Springs H-D that I, too, bought a brand new Street Bob from "Senior". H-D dealers are based upon a scale. They ask you to "give them tens" if they've answered all of your questions, helped you the way that you needed to be helped, and basically made your experience the best one that it could be. Needless to say.. I have them 10s. I highly recommend this dealer to anyone in the area looking for a new H-D. If not for environment, layout of the store, distance, etc... do it for the service. They are top notch and will make sure that you get what you need. My Infamous "one sentence review" of Cool Springs Harley-Davidson? I would have bought the bike anyway, but you made it well worth coming to you. read more

The guys in there are extremely knowledgeable and willing to take the time to explain things you may not understand. Thank you!

I would prefer to give no stars; however the sales staff was very knowledgeable and courteous. I was extremely disappointed on this dealership's pricing. We all know that anything HD is overpriced, even at MSRP. This dealership has chosen to sell their wares above that price. They didn't even bother hiding the lesser price that HD deems appropriate. I felt their blatant disregard for MSRP was an insult to my Intelligence. read more

I was out in Murfreesboro, TN visiting my in-laws when I came to find out about Harley Davidson bike rentals. I tried calling a couples times but just decided to go down to the dealership. Honestly I was a little hesitant to rent a bike that's not normally in my comfort zone. I met with Tammy who runs the rental department, she was very nice and professional, answered all my questions and concerns. She took me through a effortless process to rent the motorcycle. The whole staff in general at this dealership was very nice and helpful. After riding a Harley Davidson for 2 days through the back roads and hills of TN I can definitely say I am a convert to HD! Thanks again Tammy for taking a few minutes to reassure this rider. I look forward to coming back here to experience all the different Harley's you offer and of course to purchase a bike the next time I'm in the market for one! read more

We rented a 2016 HD Ultra Limited for the special price of $99 for 24 hours. The overall rental process was smooth and painless. Jeff was extremely helpful giving us some ideas where to ride and sights to see. The dealership was very friendly and answered all the questions we had and even said they would beat any price from any dealer. We were unable to test this claim but will keep it in mind when I'm in the market. If you're interested in touring Tennessee, Alabama or Kentucky this is a great way to do it. read more

Moonshine Harley-Davidson - 2016 HD Ultra Limited - Motorcycle Dealers Near Me - Franklin, Tennessee

Purchased my HD 2010 Road Glide from Brandon all over the phone and they delivered it directly to my doorsteps. Brandon made the process easy and seamless as possible. Two drawbacks were that we agreed to have them throw in delivery at no extra charge but I ended up paying for delivery in the end and they did not provide me with an owners manual for the bike when delivered. Not good. The bike however was better than expected. read more

Moonshine Harley-Davidson - The guy that delivered my Road Glide custom - Motorcycle Dealers Near Me - Franklin, Tennessee

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My all time favorite purchasing experience. These guys don't do the pushy used car salesman tactics they are relaxed and patient with putting all their effort into finding the right bike for you! From Woody to Jamie I can whole heartedly say I'd recommend this place to anyone looking to get their next Harley! read more

I live 60 miles from Cool Springs with approximately 4 dealerships closer. I'm glad I made the trip. I bought a used 2012 Street Glide from these guys. Tim, our sales man treated us like family and answered all our questions. He spent several hours with us making sure we were getting what we wanted. After the deal was made, they take you to each department and introduce you to the department heads. They each spend time with you explaining the Harley line of apparel, parts and service. They really treat you like royalty. Tim, our sales man calls every so often to see how things are with the bike and we need anything. TOP NOTCH CUSTOMER SERVICE!!! Will be a customer for life!! read more

Thank you James O'Neill for going above and beyond and thinking outside the box to help me today!