Cycle Authority is a hidden gem. The fellows at Auto Zone told me about the shop because I was…read morelooking for JASO oil that they didn't carry. Mark is a swell guy, and his wife rides too. He was really patient with me. I'm a girl. I drive a 50cc scooter. Most people would be condescending or worse, but Mark took the time to explain everything. These are folks who do what they love, and it really shows. As for you Dave W., most people who leave reviews are angry. No reviews is a good sign.

Have had several four wheelers and a few dirt bikes serviced here. They are always helpful, been…read moreable to repair anything I've brought them, and reasonable prices. Highly recommend.

Columbia Powersports doesn't list prices on anything quads, UTVs, dirt bikes, nothing. When I asked…read morewhy, the salesman said, "that's what I'm here for." That line tells you everything you need to know. If a business hides prices, it's because they want control not to help customers. It's a shady, manipulative process that wastes time and insults anyone with common sense. In 2025, no serious buyer is playing guessing games. Transparency builds trust; secrecy kills it. This kind of "hide the number until you're in the office" nonsense belongs in the past. Post your prices, respect your customers, or keep losing them one by one.

More of a Polaris issue and not the dealer but a Polaris issue...I purchased the 2025 Polaris…read moreRanger 570, and it has been nothing but a disappointment. The gearshaft/propshaft problem is a serious design flaw that Polaris is aware of, yet has not properly addressed. A machine at this price point should not fail so quickly, and customers should not be left with expensive repairs and downtime. Customer service has been unhelpful and unwilling to take responsibility. Until Polaris acknowledges and fixes the gearshift issue on the 2025 Ranger 570, I cannot recommend their products. Buyers deserve better reliability and accountability.

I purchased my motorcycle from this dealership, which is very close to my house. I had some…read morecomplaints about the service dept at one time, but they have always been really helpful and professional, even giving me updates thru txt on the status of my repair. I get all my preventative maintenance done here and it's very affordable. Just remember to give them a couple weeks lead time and don't try to schedule something last minute. On Saturdays, they often have live music, beer, a tattoo artist, and food! It's definitely worth checking out! Great mercy availability and they can't order pretty much anything from an approved aftermarket manufacturer and install for you. Really have loved having this dealership so close!

My husband and I stopped at this dealership because we are in the market for a new bike. We saw a…read morebike we liked in the shop and asked JP about the bike and if we could start it up. The seat was off the bike and we asked what was wrong with the bike and why it was in the shop. JP told us that they just got the bike in and that they were checking the bike out and retuning it. We assumed JP went to find the keys to start her up. We found out that a mechanic saw our interest in the bike and pulled JP to the side to tell JP that he couldn't sell us the bike because the motor was blown. Apparently, a fist fight happened outside because the mechanic told JP not to sell us the bike and JP didn't want to loose the sale..... We have had bad experiences before at this dealership with long wait times on service, bad communication, high staff overturn, low inventory of merchandis, and now ETHICS. Big mistake JP. HUGE.....We went to Moonshine HD in Franklin and bought a 2026 Road Glide. Moonshine HD hasn't let us down yet. We knew better than to go to Columbia and we finally learned our lesson. We won't be doing business there EVER. Buyer beware..... ZERO star rating I wouldn't recommend this dealership to my worst enemy. Go see Taylor at Moonshine HD....

DO NOT, I repeat, DO NOT TAKE YOUR MOTORCYCLE TO THIS SHOP FOR REPAIR…read more If I could give this shop a zero star rating I would. I have never experienced such poor customer service in my life. First of all, they make you sign a document before they even look at your motorcycle which basically covers them from any legal repercussions. Then, they won't give you an estimate on your repair bill. For the work I needed done, I called around to a few different Harley dealers and all of them said the job should be billed around 2.5 to 3 hours labor. When they finally call me back, they slap me with a bill for 8 hours labor. Mind you, a cam and adjustable push rod job is only 6 hours labor at a dealer and my job had nothing to do with any engine work nor should take 8 hours. They have no book rates and will charge "as long as it takes them to do the job". If you call and ask for a quote on something simple like an oil change or new tire installation, they won't give you a price. I have no problem paying a competent technician for his/her time. What I do have a problem with is not giving your customer an estimate and just doing the work anyways then slapping the customer with a huge bill. And the last thing... When I went to pickup my motorcycle, one of the employees got right up in my face and started scolding me because he got caught in the act of over charging labor via another shop who confronted him. Not cool. Please read the other horrible reviews of this shop and do not ignore them. You have been warned!

I have known Sam for years and have sent many people to him with no issues. I've been in the HD…read morebusiness for over 20 years now and when it came time to find a obsolete part Sam was my first call. I read these other two reviews and there had to be more to it then what they posted. Keep Taking care of the old skool riders Sam, we all appreciate you and your team!

Wow. Posted a 4 wheeler i wanted for 6,400.. I get there and they tell me thats without the wheels…read moreon it.... its a extra 1,999 for that... so by the end of it they show me my total is gonna be 11 thousand and some change almost 12 grand.. which is double the price at that point. I ask the guy well then can I buy it without the wheels at 6400? Nope. Wasted my time and its complete bullshit. Sleazy ass lure you salesman. Save yourself and buy somewhere else. If i could give no stars i would.

I have bought a few things in here , helmet, gear etc. reasonably priced good in inventory. Just…read morehave to control myself looking at the motorcycles and atvs. I have one motorcycle already ... an atv is on my horizon once I get a trailer or toy hauler ... Sales guy super friendly and still showed me around even when I prefaced it with my wife would kill me if I brought any more toys home lol.

I was having some tuning issues. Crusty Cycle found the…read moreproblem. Very nice group of guys. I will definitely go back for service and to visit There fees were reasonable. keep up the good work.

So after moving here I needed to find a new shop so work on my Harley. I've always preferred local…read moreshops over the dealership. Better service. I Went here for some motor work (cams, voltage regulator and tuner), change out my handlebars and fluid change. I have to say from Ashlee, Dave and Slinky I am so happy with the communication, the craftsmanship taken during the build and the overall result. The value of the job was well within reason and the care taken to complete the job was spot on. You've earned a return customer and I look forward to returning. If you're nearby check them out. Soon the Saturday rides will begin and I look forward to joining. As the saying goes you get what you pay for and it was worth every penny. I'll be seeing you soon for the next project. (Speakers and Amp)

I'll agree with what some are saying about being able to wander through pretty unnoticed, but I see…read morethat as minimal pressure. I've been in here a handful of times and it's about half and half, but if I've asked for help someone always did. Great parts department. Chris is the kind of guy you want to have running that area to make sure you're getting the right gear/parts for your situation. Seems like a top notch dealership, but the one time I inquired about service on a bike I bought used, they seemed to try to sell me a run of the mill package service "since they'd never seen it before" instead of just addressing the things my bike might need. Also this was being pushed onto me by some kid who didn't seem to know much about anything (I've worked in motorcycle shops for 7 years of my life). He seemed to be the only numbskull there, though, so that was promising. The chain on the bike that I bought had been neglected and he was also suggesting, "Well, if you're gonna do the chain, you should do the sprockets, too." My sprockets were fine. Early summer tire deal is a good deal.

The workers appeared to be knowledgeable and nice enough. My issue was that i went to pick up my…read moreHonda (2400 miles on it with incredible paint job) and I found it with chopped grass stuck on the back fender - clearly put there by a weed wacker. The guys there washed it for me when i pointed it out. The fender was still wet when i drove it home. Once home and the bike was dried, i could see scratches on the back fender where the grass had been weed wacked onto it. I was able to get a detailer to work them out. Nothing deep, but still surface scratches and grass on a beautiful low mileage bike. They may be mechanically good but I wouldn't trust them again. If your bike has a nice paint job - i recommend you may want to look elsewhere. I know it was the landscapers who did the damage but still, if my bike is there i trust it should be safe.

I've had all of my services done with Shad! Got my bike raised to stock settings because it was…read morelowered when I bought it, also cleaned my carburetor, did the front brakes, replaced my Clutch cable, fluid flushes, oil changes, replaced my battery tray, added frame sliders, and the list goes on! Great mechanic, and stands behind his work!

Great mechanic! Very reasonable price, friendly, and very knowledgeable. Shad explained to me…read moreeverything that was going on with the bike and did a complete overview on everything, to make sure nothing was missed. He periodically gave me updates to let me know the work he was doing and timeline. He also immediately followed up to make sure everything smooth after I picked it up. Will definitely be using him in the future. Thanks again man!