Might be a good HD franchise dealer for a purchase, but not for service. This is my fourth time…read morehere, shame on me, but it's convenient. Parts,/service is not customer centric (maybe not all, my experience this morning) makes me wonder why they're still in business.). I won't get into the details but I called this morning, tire in stock.....in and out within an hour....The service counter laughed and said we'll do what we can do. The owner should be paying attention. He probably doesn't care....but they are not the only game in the area. Last visit for me. I've been riding HDs for 56 years. These wannabes should wake up to what they tell customers.

I made an appointment to have two tires replaced on my 2020 RG, a two hr job. I arrived early and…read moreallowed 3 hrs since you're rarely 1st in line. After 3.5 hrs they approached me saying I. needed front bearing on a bike with 14k miles. I had waited long enough and the work advised meant the bke ain't even back together. I. declined a said just return the bike to me. The counter help has always. been very helpful and. checked. on why the bike was tied up so long. 1st excuse was because my air ride suspension wasn't working. I know I've had issues in the past but it's a simple system. Three wires that activate it and a seat removal maybe a 20 minute fix. 2nd there was a back log in the tire room. I was the only customer left in the store. 3rd was a belt tension issues because air ride changes it. When they reinstall a rear tire they always adjust the belt tension because of wear and possible misaligned adjusters. All standard, nothing that presents a problem. Finally after 4 3/4 hrs they tell me 5 minutes. I pay the bill and go to leave, no bike. After searching I see it still on the lift with no one doing anything with it. Anther 15 minutes and I finally get it back. 5 hrs for a two hr job. I'vee never had a problem w CoolSprings HD but this is inexcusable. If I have to wait 2-3 hrs more than what a job is rated for I might as. Well travel an extra hr to a different dealer. I guess if you want even a simple job done there you're better off leaving the bike all and hope its done.

The workers appeared to be knowledgeable and nice enough. My issue was that i went to pick up my…read moreHonda (2400 miles on it with incredible paint job) and I found it with chopped grass stuck on the back fender - clearly put there by a weed wacker. The guys there washed it for me when i pointed it out. The fender was still wet when i drove it home. Once home and the bike was dried, i could see scratches on the back fender where the grass had been weed wacked onto it. I was able to get a detailer to work them out. Nothing deep, but still surface scratches and grass on a beautiful low mileage bike. They may be mechanically good but I wouldn't trust them again. If your bike has a nice paint job - i recommend you may want to look elsewhere. I know it was the landscapers who did the damage but still, if my bike is there i trust it should be safe.

Avoid Cool Spring Honda at all costs. Shop at Mid Tenn Motorsports down the road. Honest,…read morereliable people not trying to trick you.

I've had all of my services done with Shad! Got my bike raised to stock settings because it was…read morelowered when I bought it, also cleaned my carburetor, did the front brakes, replaced my Clutch cable, fluid flushes, oil changes, replaced my battery tray, added frame sliders, and the list goes on! Great mechanic, and stands behind his work!

Great mechanic! Very reasonable price, friendly, and very knowledgeable. Shad explained to me…read moreeverything that was going on with the bike and did a complete overview on everything, to make sure nothing was missed. He periodically gave me updates to let me know the work he was doing and timeline. He also immediately followed up to make sure everything smooth after I picked it up. Will definitely be using him in the future. Thanks again man!

One heck of a shop! I needed to find a shop that was willing and qualified to work on my EVO, as I…read moredidnt want to make the carb tuning worse. Muletown was willing and able to get the job done- and boy did they deliver in spades! Muletown tuned up both my bikes in a timely manner. Kept me informed the entire way, updated with progress throughout and all for a fair and reasonable price. Also the owner went out of his way to get the bikes to and from the shop- i was grateful, it meant a lot and really boosted the ole hell yea meter! Really glad I found them - I'll be taking my bikes to Muletown from here on out.

My SUV was blowing white smoke, and I had no idea what the problem was or where to take the car. I…read morehad heard of Bennetts and always in a very positive manner. I am so glad I took the car there. Within a few hours they had diagnosed the issues and gave me both the upside and the downside to the required repairs. By the next day, I had a fully operational vehicle that had been properly repaired and at a cost that I was very comfortable with. The service is excellent. The guys are friendly and will provide their honest, detailed analysis of the job prior to any repairs. I could not be happier with the work done and won't look elsewhere for any service in the future. Thank you so much for

I have reviewed them elsewhere as well.... Brought my car for vibrations. I had previously did all…read moremy motor mounts with them earlier. Because of that, I didn't think it was the mounts so soon. I brought it to Volvo and even they said it was the mounts. I brought it back to them (Bennetts) and they revved the engine to test the mounts and denied it BUT reluctantly agreed to replace the trans mount and the front upper mount on the passenger side and order the parts. When I brought it back to get them done, they changed their minds and only replaced the trans mount which did not help. I brought my car to a shop that they (Bennetts) recommended because of a different issue that they could not handle.....Since the new shop had to remove the mount that Bennetts DIDN"T change to get to my other issue, I told them to just replace it, (at my own cost even though the old part was still under warranty and Bennetts refused to replace it), while they were there. Which they did at no extra charge for the labor...Low and behold, the car rides perfect with no vibration what so ever!!! It WAS the mount that Bennetts decided not to warranty and change after all!.... Poor diagnosis technique to say the least and they will find a way not to honor their warranty... This has been my experience and mine alone....Good luck!!!!

Somehow I feel like I get more than my share of nails in tires (a well known Realtor pitfall from…read moredriving new construction sites). Every time I drop by C & F tire for the type of service that makes people love where we live! In and out in 20 minutes (without an appointment). Thanks again!

I've been using Nick and Kelly for years. You will not find anyone as honest as this shop. They…read morewill explain everything in detail and even save you money where they can. Nick has tried to turn my payment away when a problem turned out to be a non-issue. If you like knowledge and honesty, you found the right place!

Cycle Authority is a hidden gem. The fellows at Auto Zone told me about the shop because I was…read morelooking for JASO oil that they didn't carry. Mark is a swell guy, and his wife rides too. He was really patient with me. I'm a girl. I drive a 50cc scooter. Most people would be condescending or worse, but Mark took the time to explain everything. These are folks who do what they love, and it really shows. As for you Dave W., most people who leave reviews are angry. No reviews is a good sign.

Have had several four wheelers and a few dirt bikes serviced here. They are always helpful, been…read moreable to repair anything I've brought them, and reasonable prices. Highly recommend.

Had vacuum leak. Was told on phone $100 to test it. Then when dropped off truck girl told me $130…read more Charged me $210 for diagnosis. Told her I'm not happy I got 3 different quotes. She said she can change the papers wording if I liked. What would that change other than a few wirds. Didn't call to say anything till she told me had to replace multiple vacuum lines. Then told me it was $329 now. What they didn't know is I sprayed all my vacuum lines with flex seal last Friday. They replaced 2 hoses that were barely 9 inches long. I will be putting them in blast and taking them to court for the additional charge for diagnosis.

told me they dont crack open engines but would sell me a new engine . had no recommendations for…read moreengine repair places.