My son wanted to take me to eat for my birthday eve. We selected The Orleans in the Ville because it was close to home. We'd never eaten here before but had passed it many times. THE FOOD WAS SO GOOD! We had crab balls, blackened shrimp tacos, chicken and sausage gumbo, and macaroni and cheese. The food was hot and well seasoned. There was not a long wait, although it would have been worth it. Additionally, the young lady who served us our food was very attentive and friendly. I'm sure the other young lady who stopped us on the way out was one of the owners or manager. She was very friendly. I sang the theme song to "Cheers" just yesterday and came to a place for lunch that made me feel just like that - like everyone knows your name. I watched regulars come in and were greeted with what I've come to know as great Southern charm and hospitality- not overbearing but very welcoming. I'm looking forward to returning with my husband. Thank you, The Orleans on the Ville, for a great birthday eve! Signed- The lady with the nutmeg colored pants read more

I had one of the worst dining experiences I've ever encountered at The Orleans in the Ville. I was a server and bartender all through college, so I am usually very easy to please. We arrived at 4:15 PM and were the only table in the restaurant, yet service was unbelievably slow from the start. It took over ten minutes just to receive drinks. Shortly after, another table was seated and the server suddenly spent a remarkable time at that table (roughly ten minutes?) and then she took their order first. After waiting about 30 minutes, our food finally arrived and it was completely unacceptable. Everything was cold, greasy, and nothing about it resembled authentic Cajun cuisine. The crawfish tails were clearly microwaved and served on a bland bed of rice. The children's mac and cheese was especially bad--dry, unappetizing, and obviously had been sitting under a heat lamp for far too long. My boyfriend had his dish to the side, untouched and was trying to get anyone's attention to come by. The server did not return for another 15 minutes to check on the food. To make matters worse, when we asked to speak with a manager/owner, they refused to come to the table. Instead, we were told, "The manager said to just remove it from your bill." That level of disregard for customers is incredibly unprofessional and disappointing. I honestly don't understand how they expect to stay open. A service industry business that you refuse to treat seriously? Ridiculous. The service throughout the entire visit was just as poor. Our server was rude, inattentive, and spent most of the time avoiding tables, either hiding behind the kitchen door or standing at the server station. We ultimately had to get up ourselves just to pay. Overall, the experience was frustrating from beginning to end. Between the poor service, low-quality food, and lack of management accountability, I would not recommend this restaurant to anyone. If I could give it zero stars I would. read more

I ordered the country fried steak and gravy with 1 piece of fish. The country fried steak was overcooked to the point it tasted burnt. The fish tasted fishy and dark. You could tell that the grease definitely need to be changed. The black-eyed peas had a burnt taste to them, and you could tell they were old from the day before. The broccoli had scotch makes on them and the mac and cheese was dry. My first AND LAST VISIT read more

I came twice to make sure I hadn't just picked the wrong food... but no. I see a lot of people complaining about the wait time and that was pretty long, but the killer for me is the food. It's just bad. To be honest, the only thing I found that was good here was the cheese dip, which neither my husband nor my friend really cared for. I love it because it's thick and though it looks small, the bowl is deep so you actually get a ton. So I would definitely recommend that. I did notice the chips were chewy though. They brought us a new round but it does make me wonder if they use special chips for the nachos or if you could end up with chewy nachos. Something to consider. But I can't recommend anything else. When my husband and I visited, we got burgers. They were the saddest burgers I had ever seen. They literally came with the meat and lettuce. We had asked for mayo on the side but no tomato? Nothing else? It was bizarre. Also, my husband's burger patty was noticeably burned. My chicken patty was fine but tasteless. When I went with my friend, her chicken tenders also seemed burned. She ate them anyway, but she mentioned she wouldn't want to get them again. My Southwest Chicken rice bowl was just ok. It had no flavor. Loved: - Appetizer: Zach's Smooth and Spicy Queso - Side: Seasoned Fries Ok: - Burger: Rockhouse Exotic Chicken - Rice Bowl: Southwest Chicken - Side: Tots Disliked: - Burger: Rockhouse Butterbomb Burger - Chicken Tenders read more

This is only my third time here! Me and the bestie wanted a girls day! We drove by and decided to come sit on the patio! As soon as we walked in we were greeted with smiles! We wanted to sit on the patio and it got a little cold and the owner and her sweet husband came out and brought a heater for us and also offered us a blanket! I was asking about some of the food and they brought out the best samples of the gumbo and jambalaya! This has been the best experience! If you haven't been here you should really try it! The place is super clean and the food is amazing! Will definitely recommend and will be back! read more

The Orleans - Best margarita and Pinot Grigio - Music Venues Near Me - Collierville, Tennessee

This review is based on 2 visits (gave them a second chance), but unfortunately it wasn't a great one. The food lacked flavor and felt overpriced for what was served. They says it Cajun food, NO far from it , still just a old burger/fried place and even then that's sub par. The bar service was also a letdown, as the bartender (the blonde) came across as dismissive rather than attentive. She was rude and snappy While others may have had better experiences, mine didn't justify the cost, and I wouldn't choose to return. read more

The best service I have ever experienced, great food, drinks and service. Highly recommend coming here!!

First visit.. but as far as I can tell the negative reviews are not accurate ... to say the least. I got lunch take out with a co-worker and we were both impressed. The Thursday meatloaf was great and the vegetables were on point. The green beans were a tad bland for my liking but everybody has different recipes so no big deal. My co-worker got the grilled pork chop. Grilled pork is hard to do correctly and they did it perfectly. Great seasoning and perfectly cooked. We also split an order of fried mushrooms. They were very, very good!! We will be back. The bartender was super nice and the take out service was great! Recommended. read more

The Orleans in the Ville is truly a hidden gem! From the moment you walk in, you're greeted with genuine southern hospitality that makes you feel right at home. The atmosphere is warm, inviting, and full of good energy -- it's the kind of place where you can relax, laugh, and enjoy great company. The service is absolutely top-notch -- friendly, attentive, and personal. You can tell the staff genuinely care about creating a positive experience for every guest. The food comes out fresh, flavorful, and beautifully presented -- every dish feels made with love. If you're looking for a place that combines excellent service, a welcoming vibe, and a true taste of southern charm, The Orleans in the Ville is it! Highly recommend stopping by and supporting this local favorite -- you'll be glad you did! read more

Horribly understaffed...owner was present but did absolutely NOTHING to help the ONE server who was working his butt off to try to take care of people. When asked why it took over 45 mins to get a cup of Jambalaya-we were told they have to make it...anyone who knows Jambalaya knows you dont make it every time; it has to cook for quite a while. Don't blow smoke- just tell us the kitchen is backed up. Wish this was the 1st time we had a similar experience....too many other places to go to get better service. read more

I went here for lunch today. The food and service are great. I do recommend this restaurant. I am still here if any of you Yelps would like to join me. read more

Service was not it. The blonde bartender was rude to me and my 6 friends. It wasn't busy and she made it seem like such a burden that we came in to grab a drink. She also sat there and complained about us when we were signing our checks to the other customer at the bar. 0/10 don't recommend at all read more

I won't come back here. The tots tasted like the cheap frozen kind. The chips for the cheese had a weird texture. My wife liked the cheese dip but I did not. My burger was burned. It also only came with lettuce and mayo. It was not good. read more

The Orleans - a burger with lettuce and tater tots - Music Venues Near Me - Collierville, Tennessee

Service was great. Too expensive bowls of Jambalaya and chicken/sausage gumbo. Roux was good, but contained uncooked bits of rice. Jambalaya was mostly rice, no sauce, and not much meat. read more

I was so excited to try it and so disappointed. To start....the bartender had to wait on us bc only one server was there. It took 1 hour to bring 2 meals. Blackened chicken pasta was awful. Not blackened just grilled. No seasoning and I think jarred Alfredo sauce. Husband had the trio and we weren't sure which was the jumbo and which was jambalaya. That's crazy. What potential this cute building and patio has. Maybe they should scrap food and go full fun bar. Really really wanted to love it. read more

Delicious food and service. We had the meat and vegetables lunch and will definitely be back !

very good food and excellent service. atmosphere is very bright, and waitresses are very attentive. Jim Tagg read more

I was here for lunch with a group and had a great experience. Food was fresh and came out timely. The server was exceptional.

The few food items I have tried have been flavorful and tasty. But let's talk about the girls who are running the bar!! Misty and Jenn have been nothing short of friendly, fun, full of knowledge and fantastic. The vibe in this place is super chill and a lot of fun. I came in with a few couples and we've all had one of the best experiences in dining out. We asked the girls for their regular schedules and will be back to see them as often as possible!! read more

First and last time there. Was so excited to go. Waitress was brand new could not tell us anything about the menu or food kept running to kitchen to ask questions. My red beans and rice was horrible. When she took it back to kitchen she said , loudly , well , we don't cook it here. They did take it off the ticket.The other food was mediocre.I guess because they don't cook it there. The number one thing was the bathrooms. 2 stalls both had poop all over them. One had no toilet paper probably why it had poop on it. The other one just as bad but had toilet paper. Please people, even if the food was fantastic.The bathrooms answered my question.Do I want to really come back here ever again. My answer never. read more

Great food , great service, great atmosphere. Love the patio. Will for sure be back. The staff is amazing and work their butts off to keep it hopping!! read more

I eating my weight in gumbo in my lifetime...if you want a true authentic dark roux gumbo then you are going to be in heaven. It's one of my favorite places for a quick value lunch because they a great meat and 3. What meal would be complete without dessert they have one the best cheesecake I have had in years. read more

Three of us arrive about 6 pm to a virtually empty restaurant which the sign indicated was Orleans in the Ville. We were handed a menu for Rock House Live and a single page Grand Opening Menu for Orleans. The food was just ok. The service was close to ok. It was very confusing - what is this place? There is a great need in Collierville for a place that is more than burgers and fries. I hope Orleans will grow into its new identity. read more

Walked into this place to have dinner and a beer becuase I saw it had changed ownership and is advertised as "cajun food". It isnt. Not even close. The "cajun" menu consists of like 3 things. Got the roast beef poboy. Absolute trash. The restaurant is dirty and the bartender bitched the whole time about how much she has worked. This place wont be around long I guarantee it. read more

Came here during the transition between ownership for the crawfish. Incredible staff. Full menu has come around. This has become my favorite Collierville spot! read more

First time we went waitress took our drink order and didn't return. I think everyone deserves a second chance so we went back. Same thing waitress came back after 25 mins to take my order? basically forgot about us. Crawfish was reheated, and other food was cold. Dirty and sticky like the Waffle House read more

So the food hasn't improved in a year, but the real criminals here are the waitresses. Service is not just poor, it's nonexistent. You have to actively beg for each drink. The blonde we had tonight didn't come back to check on us at all the whole night. It's not that busy. Empty drink cups all over the table, not one "Can I get you a refill". This is where waitresses go to get their revenge and then go to that truck stop in the sky. Twin Souls was great as usual though, but they can't save this place. read more

Second visit. First experience was not great but it has been a year or more since and we wanted to love it because it is close to home. Service was even slower and less attentive than the first time. Nothing was very good and some dishes came out cold while others were blasted by sitting in the window for too long. We won't be back. read more

Service horrible. It was a Saturday at 5pm. Waitresses constantly passed us and wouldn't make eye contact (assumption is we weren't in their section and if they made eye contact they might actually have to help us). Once seated, we waited 20 minutes before asking the man mopping the floors if we could get a waitress. Had to walk up to the bar to order soft drinks. Once waitress arrived, we ordered burgers, wings, and nachos. The nachos literally had cheese on ONE chip. We never saw our waitress after taking our order so we could never find anyone to ask for more cheese. We had to go to the bar AFTER we got our food to ask for napkins and silverware. The burgers were actually quite good, as were the wings. But we will never go back. My little kids even commented "I don't think they like us...they keep ignoring us". read more

Very disappointing - service is bad, the dining room is old. I know its is a bar, but the staff needs to do a better job of not letting things get out of control. read more

Very subpar - food is just bad, the ambiance is even worse, I can not tell if this use to be a house or bad design. I won't be returning for several reasons, the main one is staff - rude and they just dont seem to care about service. You also have to be carful , the bartenders will add drinks to your bill that you never ordered. I drink Bourbon, I will never drink a white tea or Scotch so shouldnt be on my bill - this has happened more than once and i have only been there twice. Even my wife said best way to fix this place is to demolish it and start over with a new staff - does the owner even know what goes on here - if he did , that staff would be fired, this is a customer service industry - teach your employes to do what they are hired to do, servie and dont get grummpy with customer becuase you messed up! read more

We realize a new place has kinks to work out so we are willing to make allowances. We were ignored upon arrival, but finally recognized after a few interactions. Our server was OK, but when I asked about the wedge salad advertised online she was unaware. I opted for the regular salad and the spouse got a rice bowl. We were both disappointed. The salad was bagged greens with a few additions, bagged croutons and bottled dressing. The spouse's rice bowl didn't have enough sauce and said the guacamole was not appetizing. The atmosphere has potential to be a fun tavern and I'm sure the fried and nacho options are good. There just needs to be more attention paid to the healthier items read more

Collierville Rockhouse has terrible food, terrible service. Waitress was a smart as, slow, impolite. Food was bad. Avoid

There was nothing good at all. The salads, sandwiches, and quesadillas were just awful. The restroom was filthy. One stall in the women's room was overflowing and the other was disgusting. This could really be a great place in Collierville if they just cleaned up and focused on a great burger, sandwiches, and wings. The music was too loud but I could get past that. I never leave reviews, so it speaks a lot that I am trying to warn others. read more

Sorry to see some have had bad experiences, but sitting here on my second visit I've had nothing but good experiences. The live music (Lance) on this Sunday has been excellent. The brunch menu looked good but I had decided on hamburger before I came. The Rock house burger was cooked perfectly and delicious. The seasoned fries were good as well. The service was good. I will definitely be back. read more

I like to be disappointed when we go out to eat once a quarter. I even went in, knowing it was bar food. I give the place a year at best. At least we got out of there before the loud music started read more

Burger, catfish and Key Lime pie could not have been better ! A slow Sunday brunch, good music though. Friendly service, front & back of house !!! read more

Joined just to leave this review. Hopefully save someone else from a bad experience. Recommend eating anywhere else in Collierville. Wait staff is super slow, sitting down at tables with customers, ignoring taking our order. Out of items, had to change our orders a couple times. Medium burger was like a hockey puck. Bacon on my sandwich was burnt bacon bits. Won't be back. read more

We stopped in for the Sunday Brunch. The food was ok, it's bar food, not a 5 star ritzy restaurant, so I don't understand all the bad reviews. The show stopper about this place was the music! Chaise Lewis was probably the best solo artist we had ever heard. He played new rock, followed by old country, followed by r&b, followed by new country. And his voice and style just blew us away! He said he'd be back again in 2 weeks and we will definitely be there too! read more

I'm surprised this place gets so many 1 star reviews because the food here is actually really good and the servers are friendly this is one of my favorite places to get wings and there very good. Only reason I'm giving 4 stars is because the fries could have better flavor to them I occasionally come here for the wings and there very good read more