The service was outstanding! Everyone is friendly and accommodating. Because of the service I've become a regular. The food is constantly good. read more

The menu looked promising... but unfortunately the food was underwhelming. Small portion sizes and the flavor wasn't quite there for me. I am willing to come back and try some more things- quite a few things piqued my husband's interest. So we are always willing to try again. They had their milkshakes on sale so I ordered a small one. I almost ordered a strawberry and peanut butter one because I missed the comma in there but the waitress was super down to do that for me. Luckily I realized my mistake and just got the peanut butter one lol. It was delicious! I also liked my Philly Pasta La Vista but at the same time didn't. It had good seasoning but it just wasn't strong enough and I assume it just didn't work with the pasta as well as I'd like it to. I'd def be willing to come back and try their Philly Sandwich (they have a few variations). Hubby wasn't a fan of his burger and I realized after I tried it that it was very sweet which he hates. So he said he'd definitely not get that one again. I liked it but I agreed it was unusually sweet. The biggest problem for me is the serving sizes. They were just smaller than I expected. My husband's burger was mostly bun. He in fact ripped off chunks of his bun to have a better ratio of bun to meat. He noticed other burgers looked the same so he is not sure he'd get another burger. TLDR: Lots of promising items so willing to try again but serving sizes were small and food was just ok To Try: Shake: monster cookie? Loved: Shake: Peanut Butter Liked: - Burger: Glenn-credible Steak Ok: - Philly Pasta La Vista - Side: Tots read more

Dined her in a Friday evening! Was immediately seated! The place has TVs everywhere and gives a bar vibe! This particular location reminded me of a Ol'Charleys restaurant! Our waitress Brittany was very nice and attentive! We got the wings for our app, half mild half Asian zing! They were great! The burger buns were huge and filling! And the patty melt was also very good! Unfort. The chicken Philly wrap lacked flavor but the fries were well seasoned and the drink was pretty tasty too! Will def give it another try! The wings and fries were the best items! read more

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Drove to a neighboring town to try this establishment as we have visited other mugshots while out of town and really liked them. Stopped in on a Sunday night and the hostess was soooo kind. We all commented about how nice and complimentary she was. She is definitely an outstanding employee! Our waitress was very kind as well and the manager stopped by to make sure everything was to our liking. We were disappointed that they did not have the seasonal burgers that we fell in love with at the other establishment, but we tried some of their other burgers and they were equally as good. The don't be jelly smash burger that I had at another location was OUTSTANDING and I was super excited to try it again, but as I mentioned. They did not have it at this location. We all had different varieties of the smash burgers and they were all tasty. I had the southern smash and the combination of pimento cheese, bacon and fried pickles with the double stack nicely seasoned patties was EXCELLENT! My husband and daughter had the Texan and McDowell smash burgers and loved them as well. We all love their beer battered fries dipped in their homemade ranch dressing. Super yummy overall. Give them a try if you are ever in the area. I promise you won't be disappointed. read more

The food was good, but nothing special, but the waitress was awful. She took our order but never came by to ask if it was ok or if we needed anything. We had to grab a guy passing by to get refills on drinks, to go boxes, to go drink tops, our ticket and waited 15 minutes for "her" to bring the ticket. When paying, she had the nerve to state that there was no tip left, at which time she was told her tip was on the table! It was my first time here and will probably be my last. read more

Please make gluten-free fries or offer potato chips. Love the the gluten-free bread. Family loves the wings and wraps.

We went out to Mugshots and had a bad experience my boss and coworker had that platter and they mix the fried pickles with fried hot jalapeño why tho that doesn't make sense to mix that and thats not on the menu the waitress didn't care at all i always pass this establishment and I always wanted to go, but I see that it's a one and done thing but the lady in the picture is the waitress that we had and never came back to see if we needed water or check on food and with one of her coworkers ask was the table we was sitting at her table she was like i don't know i guess like she was in La La Land or something just sad please do better read more

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The delivery was on time and the food was awesome as usual. I have been to this restaurant multiple times and never disappointed with the food or service and in fact the service is one of the best ever! read more

Great food, good service and courteous staff. TV's always have the latest sport shows on. The margaritas are excellent!

This is the second time we ate here and like the first, it was amazing. The first time my husband and I went we shared the sampler appetizer (I forgot the name of it). Our favorite was the mushrooms. My husband loves wings so he ate all the wings to himself, the egg rolls were just as I expected, full of flavor. For the entree we had the Parmesan garlic bacon burger. The burger was cooked perfect and that flavor burst of the garlic and parm was so good! Our second time we had a better idea of how much food was perfect for us, so this time we just ordered the mushrooms and the A1 steak burger. The burger once again was cooked perfectly and the comeback sauce just goes well with it. There's just something about biting into a burger and the taste of the flame cook is just amazing. The bacon was also cooked perfectly. Both times both the servers we had were amazing, Leeann the first time and Kristen the second. They always checked on us making sure things were good and were both able to answer any questions we had. read more

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After about a dozen visits I'm not as impressed. Service, food freshness, and quality is sporadic across the menu. read more

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Ordered to go and food was ready when I arrived and staff checked me out quickly. Food was delicious!

Excellent time here with my ladyfriend. (engaged) Got the cheeseburger quesadilla, the fried cheese wedges (pepper jack) and the fries (scrumptious. beer battered. yumgy.) very bright bar setting! i like a bright bar. good windows. server was chill and attentive. old guy made funny joke at me. will remember. read more

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Food was great & so was service! Andrea was our server & she was proficient & fun! I had a burger & fries- which I rarely order. Most delicious burger I've ever had & same for fries! Husband had Mahi Mahi sandwich were equally as good! No complaints! read more

Staff was very friendly and quick!! Helped me beyond my expectation. The food was awesome!!!

I had the Middleberger and it was really good! They have a blueberry mojito (muddled blueberries) on special. I wanted it without the blueberries and was told they didn't have ingredients to make it without blue berries and it tastes the same. I didn't understand perhaps it was a premix but I ordered ginger beer and all was well. I love all the TVs. Definitely going to be the spot for watching games. read more

I ordered a meal to go from Mugshots. It was on time and still warm when I picked it up. The food was really good.

Quick, easy, on time. Howeve, the salad should not be put in the bag with hot food. The food was very good, I will be ordering ther again.

Walked in Saturday night and was seated right away. Lots of TVs going with a variety of sports on. Lights were too bright. Are they on a rheostat? They need to be turned down If so. Waitress was friendly, but didn't know what beers were on tap. The draft on the menu didn't include every draft that was available. Short walk to the bar solves this small problemI! I ordered a Crosstown Traffic from her which is one of my favorites. The place is new, so I get it. We ordered the fried pickles for an appetizer and they were great! We had burgers and fries, and a couple of kids menu items. The buns for the burgers almost remind me of a Hawaiian roll. Soft and a little bit sweet. Kids liked their tenders and Mac and cheese, all around good experience. We will be coming back! read more

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My Grandson and I went here for lunch after Church today. We sat in the bar area. The food and service was great. I recommend this restaurant if you like to watch sports while you are enjoying a good meal. Come and give it a try. read more

The chips were so stale we couldn't even chew them ... the 22oz margarita is full of sweet n sour no tequila and I added a floater... still waiting on food .. it's been over 45 minutes .. this is my first time here and I'm not impressed at all ... read more

Mugshots Grill & Bar - Collierville, TN - Margarita - Burgers Near Me - Collierville, Tennessee

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Edit: tried again as I was talked into going. Went on a Saturday afternoon at lunch time. Four hostesses greeted us and we were seated, waited on & served very swiftly. I got a Philly cheesesteak wrap and my son got a penne dish. The sauce was runny and thin, but that was the only complaint. It looks identical to O'Charley's that occupied the space previously. It's fine for what it is in terms of ambiance & food. Being seated & served quickly was a bonus since my prior experience was the complete opposite. Went in at 9pm (they close at 11pm on Saturdays) and saw many empty tables and 2 young men at the host stand. No welcome greeting and we were told food would be an hour wait. There was no one else in line waiting so I was confused. I asked if we could sit at the bar to which we were told we could get drinks but no food for an hour. No effort to accommodate at all. Not a good first impression for a new business. We turned around and left. I might try back in 6 months when maybe they have all their staffing worked out, but I'd stay away for now. read more

Mugshots Grill & Bar - Collierville, TN - Burgers Near Me - Collierville, Tennessee

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So I went back for lunch just to confirm the takeaways from the first review. The burgers don't taste right. They taste like something other than beef if that makes any sense. Service is decent. Selection is decent. But the burgers are not good. I won't be going back. read more

Great Food and always positive customer service! We enjoyed the experience every single time!

I went to on my wife's birthday. The burgers were almost raw. Gave it another chance on my birthday 10/14/24 Burgers was so pink. read more

Bartender friendly and attentive. Good $3 happy hour apps and wine. I love fried mushrooms and not everyone makes them. read more

This place came out of the gate strong, with great sports bar food. The service is still friendly & professional, but the food quality is now downright abysmal. Multiple dishes, multiple visits over the last month or so. I would be shocked if the kitchen staff would willingly eat the awful food that they've prepared for us recently. Borderline inedible. Especially given the price of eating out now, I think we're done with this place. read more

Mugshots Grill & Bar - Collierville, TN - Fried Pickles (Davis's Dill Pickle Chips) - Burgers Near Me - Collierville, Tennessee

Everything was good, as usual! Food is good as well as the service! I like the bar atmosphere.

This place is good for a quick bit of bar food. Nothing spectacular or too bad just meh.

I like that this restaurant opens at 10:45am so we can beat the lunch rush. We had the A1 steak burger and mushroom and swiss burger with a southwestern egg roll appetizer. The food was high quality and served promptly. The staff seemed happy and there were enough servers to check back a couple times on how the food was- and it was good! There are photos from around the world on the walls and many TVs. They show sports. We'll be back. read more

Sat ordered food. The food came out before the drinks. Then the rest of our party showed up late. They ordered food and drinks and the drinks came out after the the food and no the food service wasn't that fast. The drink service was that slow It was horrible service. read more

We ordered to-go from here. They didn't give my husband the sauces he requested for his order. And for mine, they added lettuce and tomato, AND did not provide the onion rings we paid extra for. 0/10 recommend ordering to-go unless you want to lose money. read more

Mugshots Grill & Bar - Collierville, TN - Burgers Near Me - Collierville, Tennessee

I've mostly had the burgers each visit with an app here and there but the burgers have surpassed my expectation each time. The sourdough bun is one of the best I've had on a burger. My personal favorite is The Texan Burger. Garlic Parm burger is also a solid option among many others. Service is usually solid. At the bar I have had great service. Sitting at the booths/tables can be hit or miss- mostly good but have also had some average experiences service-wise. Not a big fan of the ambiance. It's just.. weird. Something feels off. read more

The food was so bad, I will never comeback. Frozen mozzarella wedges and my burger, the cheese was like eating plastic. Going to McDonald's would have been higher quality than here. read more

Mugshots Grill & Bar - Collierville, TN - Frozen mozzarella sticks. Nooooooooo! - Burgers Near Me - Collierville, Tennessee

the food was absolutely delicious. I placed my order online and when I received it, it was exactly how I had ordered it.

First visit to Mugshots. Ordered a 10 OZ Firestone Amber beer. Waitress brought a mug of yellow beer. I told her that it was not Firestone Amber. She left with it and very soon returned and told me that the bartender said it was Firestone Amber. I again told her that it was not. She left with it again. About 5 minutes later she returned with a mug of Firestone Amber beer; no explanation. No beer prices on the menu. When the check arrived, the 10 OZ beer was $8 plus tax and tip. Burger was good. Said I could sub sweet potato fries for french fries, and then charged $2.95 to do it. Last visit to Mugshots. read more

4-27-25, were there for lunch and they were not very busy. It took the kitchen a long time to get the food out. However, the quality of the food has gone down. The hamburgers were cooked just right but there fries were greasy. The plated food was tasteless and small portion. Not very good! The customer services was lacking. I am not sure if management cares. read more

We've been no less than 15 times since they opened. There's a reason for that..... the burgers are great. We also had some entree salads, sandwiches and seafood options and always has been good. The mushrooms are also very tasty as an appetizer. Service has been expedient each and every time. Highly recommend and we will share some images of food next time we visit. read more

Food was terrible. Chicken sandwich was over cooked. Only one server in the entire restaurant -- she was doing the best she could.

Husband had mahi mahi plate, he was impressed how good. I had a burger very tender. Service was slow but very attentive. Family atmosphere. Will go again! read more