We purchased tickets to see So Down, the DJ, through the artist's page. There was nothing that made us think we were buying tickets for a completely different act. We drove 45 minutes to Boise, booked a hotel room, and planned our weekend around this show. One person in our group even used the rest of their vacation hours specifically so they could attend this concert. Because those were their remaining vacation hours, we chose this show over another concert the following week, assuming we'd at least get to see the artist we had planned for.
When we arrived, we were completely confused. Instead of the electronic DJ So Down, there was band called So Down Boise playing. We actually stayed for a while because we thought maybe the DJ was still going to perform later. Eventually it became clear that the artist we had paid to see wasn't there at all.
I understand that mistakes happen. But when a venue advertises or sells tickets for the wrong artist, the right thing to do is make it right. We didn't stay for the show because it wasn't the event we purchased tickets for, yet we were told we couldn't even get a refund.
At that point, it wasn't about the $14 ticket. It was about the gas, the hotel, the time, and the vacation hours that were used for a concert that never happened. We put our home renovation projects on hold to make the trip. It doesn't sound like much but we literally had photos scheduled the following day for the sale of our home. Had we known the advertised artist wasn't actually performing, we would have skipped this event and gone to the show the following week instead. Instead, we ended up missing both.
A simple apology and a refund would have gone a long way. Instead, we were left feeling like no one cared that we had spent our time and money on an event that wasn't what was advertised. That's incredibly disappointing and not how customers should be treated. read more