My first review was filtered out because it was a negative 1 star review. So I am writing this review from a different email. Supposedly it was filtered out to prevent competitors from bad mouthing each other. Well I am not a competitor, just a pissed off customer that is unhappy with consistent slow and unattentive service from the old fashioned. I just wanted to vent my frustrations to the yelp community, but I guess this establishment does not want the negative reviews showing on their page. Just like the fact that they just want your money and do not care about your experience.
This is a short part of the email I sent to the email provided on their website. This is the 3rd time trying to reach the management team with no avail. Obviously they could care less about the customer experience. Please enjoy this critical review
To start off, we had to wait 7-8 minutes for our server (Jesse) to
even acknowledge that we were a table of his. Did the host not tell
the server he sat his table? Was the server overwhelmed? Or was he
just plain ignoring the fact that he had a table? These were all
questions that we were asking ourselves as we sat there and watched as
almost every staff member in the building walked by and noticed that
we were sitting there with our menus closed waiting for someone to
acknowledge that we were even in the restaurant. Finally, when he did
come to the table, he made it seem as he was completely oblivious that
he even had a new table. That is where I became upset, as I work
closely with management around the state of Wisconsin and see first
hand how table service is KEY! All he had to do was come by and
acknowledge that we were his table and say that he was a bit busy and
that he will be with us shortly...that would have calmed the storm
from the beginning. But, we were never acknowledge by anyone that
walked by. If it was that busy, we should not have been sat by the
host and we would have gladly waited at the bar for a table to be
ready. In this case though, we needed a server to be ready and not a
table, as there were multiple tables open in the dining room.
Now, after ordering our round of drinks and appetizers we were hoping
that the server could redeem himself slightly, but again, FAIL! THE
FOOD BEAT OUT THE DRINKS!! How does this happen?? Not only did we wait
7 minutes to order our drinks, we waited another 20 minutes to receive
our drinks!! How do you expect a customer to be happy when it takes
almost a half hour after sitting down to have a drink in their hand?
We had to ask the two girls that were running food to find our drinks
for us. (They were great by the way.) Obviously our drinks were
watered down and most of the ice had melted by the time we got them,
but nobody offered a solution to our issue of waiting 20 minutes for
drinks. Never saw a manager, never had an apology from the server, not
even an explanation of why it took so long. Again, either the server
was completely unaware of his mistake or just ignored the fact it took
as long as it did. Either way, not good for customer service.
After receiving the food and drinks from our nonexistent server we
were satisfied with our choices and were hoping again, that the
service could be turned around. We waited for the server to come back
and check on us and ask about the food and drink and to order another
round of drinks. We had to flag him down to order our next round,
because either he was unaware of basic serving techniques and customer
service, or just didn't care that we were a table of his. When we
flagged him down to order the next round, we then put in our order for
our dinners. He seemed surprised that we wanted to order food and
wasn't even ready to write anything down. Why would you be surprised
that someone is eating at a restaurant? Luckily, this time the food
didn't beat out the drinks, but we still had to wait 15 minutes to get
our second round. We had to go up to the bar and ask a bartender to
make them for us because we still hadn't received them. They were
made right away, but again, no apology, no explanation, and no
acknowledgement by our server. The bartender that helped us, also
looked to possibly be a manager, as she was not wearing The Old
Fashioned T-Shirt. Why wouldn't the manager at least ask us if
everything was ok, because if we have to ask for drinks that we
ordered through the server at the bar, there are obvious issues. I
never expect for an establishment to give anything away for free, but
in this case, we had to pay full price for our two rounds of drinks
and they took 20 mins and 15 mins and we had to bother another staff
member to even get them that quick. If you can call 35 minutes for
two rounds quick.
------original post under Ryan L. read more