Excellent European style comfort shoes that I could wear and walk in right away. The prices were…read morereasonable and the selection covered a wide variety of styles. The people who work here are helpful and treated everyone like a customer. I might be a bit younger than the average customer for these types of stores, but really if someone is walking into a comfort shoe store, they aren't typically "just browsing." I have found great shoes at the Walk Shop but frankly feel embarrassed walking in there because I will be flat out ignored until I ask for help. When I entered this store, I was seen and greeted and was asked what I was looking for and was shown the different lines. I needed extra holes punched into the straps, and the person working there immediately suggested it as something she could do. I am happy to find a great shoe shop with both great product and professional staff.

Personalized customer service. Great selection of comfortable shoes, especially Danskos. They…read morerarely have sales which presents a bit of a challenge but they shoes are high quality.

I was referred to Beck's Shoes by my podiatrist. We walked in and Brian took great care of us…read more After scanning and measuring my feet, he was able to provide the arch supports I needed, not only for my sneakers, but also for my dress boots. There was zero sales pressure as he was just looking to help make walking easier. While there he just casually asked my husband if he needed foot supports too. We decided to get his foot scanned as well, and found out he also had high arches and would probably benefit from support, which in the end was true. Although we visited the Berkeley store only because the San Francisco one's foot scanner was out of commission for a while, we would easily go back to Brian if in the area. Highly recommend the Berkeley location as well as Beck's Shoes in general.

After trial an error at other places, I took myself to Beck's Shoes in Berkeley. Here they measure…read moreyour feet and make recommendations based on size and needs. I wish I'd gone sooner. They have a great selection and 'really' helpful and knowledgeable sales people.

Helpful staff that can provide suggestions based on your needs. Some of the brand selection is hard…read moreto find nearby. For quality shoes, very good choice.

For being considered a comfy shoe store, they had very limited WIDE options. Was treated a little…read morecondescendingly as well. If you don't have wide feet, plenty of styles and options.

I had a strange issue with the footbed of a pair of Brooks that I bought 2 months prior which…read morestarted poking into my toes, so I came in to see what could be done. David at this location was so incredibly helpful and patient with me. He brought me replacement options and discussed them with me, really helping me prevent choice paralysis. I was really grateful that he and his supervisor worked with me on the return and VIP sign-up as well. I really recommend this place for their customer service alone. I've been here twice now and have been blown away by their great attitudes and conscientious assistance. Thank you for your help today, David!!

Updating this review to a one star because of their shady membership business practice. We never…read moresigned up for the membership ourselves and gave the points to a family member that shopped here often. When the billing cycle came we were charged the highest membership level under our own name on our card. When we tried to call customer service to cancel they basically told us there wasn't anything they could do and we had to dispute it through the credit card company. If you need a fitting use their free service and take your business elsewhere. You can find better color options, customer service, and even products at competitors without worrying about membership fees.

The staff at model shoe repair went above and beyond to find an impossible part to replace a latch…read moreon my favorite purse. Their communication and attention to detail was above par. I highly recommend them!

I brought a pair of treasured cowboy boots which needed a lot of help into MSR and am so pleased…read morewith the work they did. I inherited the boots from a relative and had been wearing them for years without any interventions, so they sorely needed new heels and soles, and there were a few very worn parts of leather that I didn't know what to do with. The team at Model Shew Renew did such a beautiful job. The new soles and heels look and feel perfect, and they polished the leather as well. They gave my treasured boots a new life, and I'll definitely be bringing all my future shoe needs to them. Thank you!!

A great shoe store in the Elmwood neighborhood. The service is fantastic. The selection is solid…read more High quality brands. Every pair I've bought here last for years and years. The owner knows his stuff and is very friendly.

I like to try to support small independent businesses, even if it costs me a bit extra. I went in…read more There were no other customers in the store. Yet the man at the counter did not greet me, nor ask me if they could be of service. They just stood there texting on their phone. They did not say something like, "Excuse me, I'll be with you in just a second." They did not look up nor say anything at all. After having tarried in the Elmwood specifically waiting for the store to open so I could shop for Blundstones, I figured Village Shoes must find customers inconvenient and walked back out. No wonder online stores get so much of people's business.

Rating: 5/5 Stars If you're heading to Sports Basement…read moreBerkeley to gear up for the season, do yourself a favor and ask for BRANDON C. I came in needing a full "head-to-toe" setup for winter sports, and Brandon provided the kind of elite, professional service that is rare to find. His technical knowledge of snowboards, skis, and bindings is extensive; he doesn't just know the specs, he understands how the gear actually performs on the mountain. What really stood out, however, was his approach. He took the time to listen to my specific needs and concerns, making me feel both seen and heard throughout the process. I walked out (after 2.5 hours that flew by) not only with the right equipment but with the confidence I needed to get back out there. Whether you're a seasoned pro or a beginner, I'd recommend Brandon C. to anyone. He's a true professional who knows his craft inside and out. Thank you again Brandon C and SB and NIN.

My biggest issue here is no longer the exchange itself -- it is the people representing your…read morecompany at the counter. The reality is that rude, dismissive customer service drives people away. Customers can tolerate mistakes. Customers can tolerate policy issues. What people do not tolerate is being treated as though they are an inconvenience when they walk into a store prepared to spend money. I spent nearly 50 minutes looking for replacement shoes after following the instructions given by your staff. I returned to the counter and was met with an attitude that made the entire experience feel unnecessarily unpleasant. That kind of interaction leaves a much bigger impression than any return policy ever could. You should seriously consider the long-term impact of allowing employees to interact with customers in this way. One negative interaction may seem small in the moment, but over time those experiences absolutely cost business. People remember how they were treated. I can say with certainty that experiences like this make customers question where they want to spend their money in the future. If I have to choose between dealing with rude and dismissive interactions versus shopping somewhere that values customer service and basic professionalism, the decision becomes very easy. I think your management team should understand that poor customer interactions do not simply create one unhappy customer -- they create people who share those experiences with family, friends, coworkers, and others making decisions about where to shop.

Amazing store, the best in town. They are very helpful when it comes to customer serviceread more

My favorite sneaker shop in Berkeley area. I drove from Sacramento there multiple times. I even…read moreflew from Florida(vacation) recently because I won their raffle and they promised to hold my pair for me. Very straightforward guys working there and they make the transaction pretty smooth and easy. Gallery is very organized and well priced. Definitely recommend.

What an amazing quaint little shop. We are walking up and down Solano Avenue while we were waiting…read moreto attend a tea party and we happened into Foxglove. They had the most beautiful clothes and accessories. I ended up buying a cute little purse. The service was impeccable. The ladies that worked there were so kind. What I got was a bit pricey, but I love the purse so much that I think it was worth it. Everything there was definitely high priced, but it was also very unique and special and awesome quality. I don't think you could go to a target and get this kind of Amazing service and item so you get what you pay for I love my new little purse.

This is my favorite store for clothes & gifts in the Bay Area. Everything is thoughtfully sourced &…read morecurated putting sustainability first with out foregoing fashion while charging reasonable prices. My clothes from Foxglove are always my favorite and last forever. I especially love their jewelry selection and fun tees. The staff is great too!

Nice facility. Organized. Selection is great. Better value than I expected. Surprised how big this…read morelocation is.

Associate 016279 was great! Informed me on how to get 10% off my big purchase and enrolled me. I…read morehad been to other Skechers and they never even offered it until my experience here. Thank you so much! Will be back at this store again. I found better selection here compared to San Leandro location.