I was really looking forward to bringing my husband to Gravy for the first time. My first visit was…read morefantastic: delicious food, genuinely great service, and probably the best Spanish coffee I've ever had. I talked it up so much that I couldn't wait for him to experience it. Unfortunately, our visit this past Sunday was a mixed bag, and I left disappointed.
We arrived around 8:30 a.m. in heavy rain, and the restaurant was packed. I completely understand that a popular breakfast spot gets busy, and we had no problem waiting. But the way the waitlist was handled made an already uncomfortable situation unnecessarily frustrating.
Guests sign themselves in with their name and party size, then wait outside to be called. There were at least 15 people standing in the rain. We were specifically asked not to crowd the entrance, so everyone was spread out. Yet when the young woman managing the list came out, she called names so quietly that it was almost a whisper. Between the rain, traffic and people talking, it was difficult to hear her. We noticed other guests missing their names, too.
When we went up to check our status, she told us she'd already called us, but her attitude was curt and unwelcoming. There was no attempt to understand why we hadn't heard her. I don't expect special treatment, and I know she was juggling hosting and clearing tables, but basic courtesy shouldn't disappear when a restaurant gets busy. People are standing out in the cold, getting soaked, because they want to eat at your restaurant. That deserves a little patience and appreciation.
Once we were seated, things got much better thanks to our server. I wish I'd gotten her name! She was wearing a purple blouse and was friendly, attentive and genuinely pleasant throughout our meal. She made us feel welcome, and I hope management recognizes her for that. We also briefly asked a male server a question, and his response came across as sharp and rude. He seemed irritated and overwhelmed, so we were relieved that he wasn't our assigned server.
As for the food, there were some real highlights. The Spanish coffees were AMAZING again. They are still among the best I've had anywhere. The breakfast potatoes were outstanding, too: rich garlic flavor, onions throughout, and so delicious that I'm determined to figure out how to make them at home.
My ham steak was another winner. Thick, juicy and packed with flavor, it may honestly be the best ham steak I've ever had. Gravy clearly knows how to make some memorable breakfast dishes.
Unfortunately, the grilled pork chops were extremely dry, even though the portions were generous. My husband was disappointed, especially after hearing me rave about my first visit. We also ordered the vegetable gravy; it tasted good but arrived barely warm. The pure maple syrup wasn't to my taste, either. I appreciate that they offer the real thing, but I didn't care for that particular flavor on my pancake and switched to regular syrup. That's purely personal preference, not a knock on the quality.
What really brought this visit down to three stars was the experience before we sat down. A wait in bad weather is one thing; feeling dismissed when you simply couldn't hear your name is another. For a restaurant in rainy Portland, I'd love to see a better system: text notifications, clearer and louder name-calling, or at the very least a kinder response when guests check in.
I've worked in hospitality, and I know how demanding a slammed breakfast service can be. I'm not asking anyone to be cheerful every second or for every dish to be perfect. But professionalism, patience and a welcoming attitude still matter, especially at the front door.
We'll give Gravy another try. There is genuinely excellent food here, and our server in the purple blouse was terrific. I just hope our next visit feels more like the first one, so my husband can see why I was so excited to bring him.
Great food gets people through the door. Good hospitality makes them want to return.