Keith was very knowledgeable, patient and accommodating. Install was smooth and looks amazing…read more There was one very small spot we requested be fixed (base and door trim was not installed until after floor was finished and there was a very small cut reveal) and the owner came out and made sure it was fixed and looked perfect. It is very refreshing to receive superior customer service from start to finish. We will only use Tacoma Floors for any of our projects and will pass that info on to anyone that will listen.

Worst waste of money ever. So these ppl do floors and sold us on kitchen cabinets. The owner Alex…read moreLegkun was so rude and condescending with a really annoyed tone of voice. We spent thousands of dollars with him but he still was very VERY opinionated about our choices. We ordered them because we were tired of calling around and those were available but the quality of cabinets not only delivered cabinets that didn't do what he promised like some needed extra accessories so that was a lot of extra money he didn't tell us we would have to spend on top of what we had paid him. He offered other services like flooring install etc and so glad we didn't do it all with him. This guy shouldn't be in business anymore. He was terrible to deal with and the reviews below sounds sooooo fake like a friend or himself placed them. Anything thing that annoyed us is that he was so inconsiderate about meeting then made us feel like we were the ones taking advantage of him somehow. Got really angry on the phone and the rest of the transaction was a nightmare. He didn't even cared to show up to make sure cabinets were installed properly and we had a bunch of holes and had to argue with the installers because they got mad they were just throwing cabinets wherever they wanted not like the layout we had spoken w alex. That's another huge red flag, this guy doesn't even know how to measure a kitchen or bathrooms properly. HE GUESSES that if it looks good on his little computer screen, it will all actually fit!!! So don't trust him measuring your kitchen. Have a professional measure and triple check that layout along with the designers credentials. The cabinets were POOR POOR quality and many were NOT the size we needed!! He said to us that we must have "changed something" and we are like, how? We didn't submit layout to anyone nor moved any walls. Overall, really just wish we would've gone w a company that. Was established not so new. He also lied about owning the other company where the cabinets come from. Such lier and horrible person. I hope people just go elsewhere and save themselves tens of thousands of dollars and the big huge headache. Also, he refused to make things right! "Don't think any of this was my fault" he Saudi ha! Just glad I didn't trust him w our floors ir anything. Else he offered!!

2 differently quoted prices within 30 days of one another for the same products…read more Service employees were good but product cutting of Quartz was inconsistent in design under cabinets, backsplash. Dates and times specified meant little. Installation of initial product was cancelled 3 days prior to supposed install. Lots of apologies by management for dropping the availability and installation dates but saw little change in behavior. I am a handyman and provided my own tear out, plumbing and electrical. It was a $15k install and we love the material and 1 of the installers. They will have no further contact with me nor I with them. They can call you "Boss" or "Sir" , be polite and cordial in person but disrespect your calendar and timing. Installation may not be completed as your salesperson explains, especially if it is their owner/manager. Beware of their contract requiring full payment well prior to having the material or hardened dates on hand. They may not have installers readily available even though they say they do. I had a good experience with this company 20 years ago.

I recently needed a simple removal of my old two bowl undermount & faucet sink and install a new…read moresingle bowl top mount & faucet kitchen sink that I bought from Costco. I was referred to this company from my plumber since it was a 2-service job. The only problem I had was my new kitchen sink was much bigger, so my granite countertop needed to be custom cut, which was not their scope of work, but with great customer service and management (Michael) was willing to help with me with my project. Overall, I was satisfied with the actual work done and price, my new kitchen sink and faucet looks great. They didn't have much room for error and required precision technique. Part 2, the Plumber was able to reconnect and install new plumbing and disposal.

It's been at least 5 years, I had them put counters on my upstairs and downstairs kitchen. The job…read morewas done and I had no issues that were obvious. The sink on the downstairs kitchen that they installed started to leak. We thought it was the pipe upon further inspection we saw it was the actual sink ( stainless steel), it seems while installing it they cracked it and instead of getting a new sink that I paid for, the workers patched it. It is so stuck that instead of being able to unhook and release it, we tried to dissolve glue with everything we could find, now unfortunately, we are going to have to break the stone to be able to change out the sink. So there will be an expense that I shouldn't have to bear. As I said it took awhile but the glue finally gave. I will never give them my business nor will I recommend them. Shoddy work.

Very Helpful. Experienced craftsmen. Professional and affordable. I would recommend them and their…read moreproducts to anyone.

This is one of those companies you quickly recommend to friends! It's a family owned business and…read morewe received personal attention. Andrew and Bill are fantastic. They helped us design the right cabinet solution for our kitchen remodel. They're professional, easy to communicate with, flexible, and worked hard to understand what we wanted. They take a tremendous amount of pride in their work and NEVER cut corners. We were really impressed with the attention to detail during the install, and couldn't be more pleased with our cabinets! Excellent value for price. Highly recommended!

Do ur self a favor stay away from this company, worst ever. I mean Andrew and Bill are a good…read morepeople but their contractor is the worst. I can't stress it enough stay away from this company unless you can find ur own staller. Can't even install the molding right, I mean I respect the installer his pretty up in the age but man I wish I never met these company. If I can give them negative 5 stars I will. Now I have to hire another people to fix there half fast job. Oh I just found out that the cabinet shelves won't go in anymore because he did not plan it right so the microwave has to go out again or cut the shelves in half. Unbelievable, and the installer just left leaving all his trash in my garage. I was trying to tell him what he can do to fix the problem but just ignored me. I had to go to the gym and box to let me frustrations out. YEAH THAT BAD.

........Just got a kitchen from them Erica is very friendly…read moreand knowledgeable !!!!!!!!!!!!!!!!!

We haven't had the countertops installed yet, but working through the sales the staff has been…read morefantastic; easy to work with, understood our wants and needs, and we're very courteous and confident in their knowledge.

We just had all new floors installed using this company. They did a high quality job every day…read more They cleaned up each day before they left and always communicated well what to expect the upcoming day. They replaced all flooring materials and took away and disposed of all old materials. We primarily had Deshawn as our installer. He worked hard and was a person we felt comfortable having in our home. Thank you so much Pete and team! We love our new floors.

I finally realized I needed a runner installed on my old and somewhat beat up stairs by the front…read moredoor. I wanted to cover some of the dings on the 60 year old stairs while still showing off the glowing wood along the sides. This local mom & pop company is professional and efficient. My stairs were measured then I went to the showroom to look at samples. I asked a million questions to find the right product. Carpet was ordered and a few weeks later the carpet was installed. All employees and owners I spoke with were friendly, knowledgeable, and conscientious about following COVID protocols. I plan on going to this company again when it is time to replace carpet elsewhere in my house.

We had an issue with our bathroom ceiling/vent fan & Joel came in & saved the day. We had a leak…read morecoming from there whenever it rained & umm we all know it rains a lot so it was a dose of fresh air & a relief that it got taken care of. Fan was also not running, mind you we have 4 kids. He had to go through our attic to get done & even made a store run to get a missing. Appreciate the effort & getting the job done. Definitely recommend Benson Remodeling to everyone out there. Sal Abera

Benson Remodeling works for Invitation Homes. If you are not sure who they are, search for…read more"Invitation Homes slumlord." Invitation Homes takes advantage of everyday people just trying to find a place to live. Over and over, you will see complaints about maintenance requests. Do you really want to support a company that actively takes money from honest hardworking people? A company that is actively doing everything they can to nickel and dime you. They came over to look at my roof for damage. Instead, they cleaned the roof. When I brought this up to them, they were very fast to fall back on "Bring this up with Invitation Homes; we can't do anything." I might believe that if I had not already dealt with Benson Remodeling. In the past, they have come in, looked at issues, and put in maintenance requests for issues they see. This time, they didn't even bother. Not even when I brought it up to them. They completely ignored that fact and just restated the same line their Wall Street company feeds them. Don't support a business that is actively doing their part to rob everyday Americans of their chance to own a home. To the response from the owner: Please read my review carefully. You are 100% capable of putting in work orders. I know this as a fact, but you refuse to do so. YOU may be a mom and pop shop, but you are making the business decisions to get into bed with a Wall Street company. YOU are part of the problem. You can't abstain by saying "we can't do anything". You can. Don't help a giant company rob everyday americans. More so when I know as a fact, you can do something. All I am asking is for you to put in work orders for the damage you see. Something I know you can do.

We worked with Eric Ballard at Premiere Floors & Design Center to replace the carpet in our house…read more Eric provided sound information on finding the right carpet for our needs. He also referred us to a moving company to move our furniture out of the carpeted areas. He then coordinated with the movers and installers to make sure that the work was done expeditiously and at minimal disruption to us. The installers were excellent as well. The end result essentially transformed our house. The cost for the work was reasonable and actually less than we expected. We strongly recommend Eric and Premiere Floors.

Premiere Floors did an amazing job for my family in Ruston. The owner met me for the initial…read moreconsult and then stayed engaged and communicated well the whole time. I've had contractors in the past that too quickly worked past problems - meaning they just do whatever they need to do to get the job done- resulting in a bad end product. In contrast, Premiere Floors made sure the subfloor and prep was sound even when it required some changes to the initial plan so that the final result was perfect. I'm sure these floors will last for a long time and will continue to impress with their looks.