This is a very bad review and I don't normally give lousy reviews so I want to begin with a few caviats. The Mason Jar is a relatively new restaurant/bar and they're only open on weekends. That means their staff is largely part time and the restaurant itself is still trying to find its niche among other established eateries in the area.
We'd been looking forward to trying out the Mason Jar for some time, and we took a chance on a Saturday night while were coming back from the airport. The first impression was positive because the owners had obviously invested in some unique decor. For instane, as you enter there is a very tall iron stove built by Oneida Castings. We were immediately seated and a server came to the table a few minutes later to take drink orders. We were a party of two. That's when things started going down hill.
After waiting about 25 minutes for two Bloody Marys I flagged down the waitress and asked about the status of our drinks. She hadn't placed the order, so she apologized and put the order in with the bar. After another 15 minutes we got the drinks, which were actually quite good (we asked for hot and spicy drinks and they delivered -- 40 minutes after arriving).
After waiting another 10 minutes, a soup appetiser came for one of us, but my salad didn't arrive at the same time. After waiting another 15 minutes (we've now been there over an hour) I flagged the waitress down again and asked about the salad. She then brought the salad out. It was good, but the dressing was strangely drenched in oil.
Our dinners came after we had been there about an hour and twenty minutes and my meatloaf entree was inedible. The kitchen staff had marinated it in cumin and poured a sauce over the meat apparently without ever doing a taste test. Neither of us could tolerate it. The sides were just as bad.
As an apology the kitchen sent out a flatbread. Sadly, it was just as poorly conceived as the meatloaf. It had a sickly sweet fish sauce sprinkled on top and the bread was undercooked.
It should also be noted that the restroom was situated so its entry door was right there against the dining room wall and its large door was open for the entire time we were in the dining room (unless, of course, someone used it). Some tables were just a few feet away. Any owner with an ouce of sense would place the doorways to the restrooms down a hallway so that people using them could enjoy additional privacy, but also so the entire dining room wouldn't be subjected to the very real potential of a fellow diner dropping a nuclear deuce and the rest of the guests being forced to deal with the aftermath wafting out into the dining area.
The staff were never rude and apologized for each infraction, but there were so many it really didn't matter. Their best intentions couldn't make up for their unrelenting incompetence. They didn't chage us for the apology flatbread, or two additional Bloody Marys, so at least we weren't forced to pay dearly for our abuse.
I would like to note that our experience may have been singular because I didn't notice other diners complaining, or appearing upset or digusted. Other parties that came in after us were served long before us, so delayed service didn't appear to be a universal failure. In short, our experience may have been some kind of misalignment of the stars, a passing black hole, or a some gypsy curse because it didn't seem to be shared by all the guests.
Nevertheless, we'll never be going back. read more