Not at all happy with the quality of my shirts order, nor the customer service I received trying to reach a resolution. Even though the shirts are defective with poor workmanship and bunching in the stitching, the "supervisor" says they aren't. Guess I'll pay the return shipping and never shop with Marine shop ever again. UNSAT. read more

The Marine Shop - Nice crumpled area due to poor stitch job. - Bookstores Near Me - Quantico, Virginia

If you are thinking about ordering anything from this site... you need to reconsider! I ordered 1-each, EGA Metal Canteen Cup to gift to a Marine Buddy before the 250th Birthday. The cup arrived in an unsatisfactory condition. The butterfly handles were extremely loose and just flopped around making a loud clanging noise and would not stay closed. As E.J. says in his 10/24/2025 1-Star review. I requested they pay for return shipping and per "supervision" was denied. They said that is the way they are supposed to be. According to their online return policy, they only pay for return shipping if an item is defective. So, I guess they figure all they need to do is lie and say that is the way it supposed to be. Having the "gall" to name this place "the Marine Shop" is Disrespectful to every real Marine. Marines take pride in themselves and doing the right thing. Being based in Quantico, VA, I was assuming they had something to actually do with the Marine Corps. If it is run in any way by the Marine Corps... I am ashamed of them and calling them out on it!! If I could give them NO stars I would. read more

A complete sham. Ordering online and you'll never hear from them. This scam may front an actual physical place but as far as the website is concerned this people run a scam. If you bought something online from them, you'd spend time reporting them to your financial institution trying to get your money back. read more

Wondering why this place is called the Marine Shop but only sell officer uniforms. Considering the only difference between the enlisted and officer blues trousers are the blood strip why can't you just sell the pants without the stripe. Make it make sense. read more

I should've checked out the reviews on them before I went and ordered from them. I only received part of my order. I do not recommend them. read more

my honor guard supply officer Ordered a bunch of stuff from them. Ok Tailored Trousers take a while, we get that. 2 of the Items were not in stock, but we were not informed of this BEFORE the order was shipped! Order shipped U.P.S., and promptly lost by U.P.S. after U.P.S. attempted to charge us "Broker Fee" and Twice what the actual Customs charge is! Package was NEVER DELIVERED! U.P.S. NEVER SHOWED UP! We Filed lost package complaint with U.P.S. Then Contacted the Marine shop about the Package never arriving, and the Problems shipping U.P.S. and Fed-Ex to this country, (Well Documented with a quick google Search.) https://www.google.com/search?client=firefox-b-d&q=U.P.S.+sued+for+%22Brokerage+Fees%22 Zero Response from the Marine shop after being contacted about the partial Order they sent never arriving. So not at all happy. Zero response from anyone at the Marine Shop. On April 1st, 2024 if all Items not shipped/Received we will begin a charge back on the credit card for the entire purchase. read more

More expensive than MCX. Service is alright. Turnaround times are meh at best. They won't tailor shirts. But, uniforms are infinitely better quality and tailored. read more

I had placed an order with the, Marine Shop, but the experience has been one big hassle and a complete waste of time. It would seem that they do a lot of things backwards, that lack both logic and common sense. When trying to communicate with customer service, they too are unable to grasp those key factors as well. On the main site, it seems they get a lot of negative reviews and each time the owner responds; it seems he's far better at making excuses, rather than accepting the issues and offering tangible help. This experience was enough for me, I will not continue any service with them. read more

I ordered name tapes/tags on October 3rd. The invoice said it was a standard 10 days for shipping. I contacted them and they said it was 2 weeks for the name tapes to be processed. After the 2 weeks, I contacted them again and they said I would receive it by the end of the week. The end of the week came and nothing. Now it says I will receive October 24th. Do not order from here. read more

Incompetent, lazy, and useless... this is just the start of a list of words I would use to describe their customer service. I was told multiple times (6 to be specific) that I would have my order by a specific date. That date came and I still did not have my complete order. I call again, speak to someone else and they to promise to have my order shipped out and delivered by a specific date. Yet, after weeks of waiting with false hope I still do not have my order. I recommend either purchasing in store, a year in advance, or not buying from them period. I regret not purchasing my uniform items from alternative locations. Bottom line, I am severely disappointed and extremely frustrated. read more

Horrible customer service. I ordered Dress Blues from them over 12 weeks ago and still haven't received any updates. Everytime I call, the employees cannot help and cannot get an update. Employees do not respond via call or email. They say they will, but it's just to get you off the line. Go to the MCX! read more

The tailoring service and quality of uniforms are superior. Everything else is overpriced. They advertise 7-10 days to produce mounted medals. Even though my birthday ball is 3 weeks away I was still charged $15 for a "rush fee". They didn't tell me I was being charged that extra fee until I looked at the receipt. Apparently they automatically charge a rush fee starting in October, even if your ball is the near the end of November. I don't expect a military discount at a shop specializing in military uniforms, but I also don't expect to be charged additional fees for basic services. Lesson learned. I won't be back. read more

We ordered an item and paid for overnight shipping. The wrong items were shipped. The company said they would ship the items that day...they never did. Then they said they would ship them the next day...they never did. WE PAID OVERNIGHT SHIPPING ON ITEMS THAT WE NEVER RECEIVED. we spent HOURS on the phone and Janice did nothing but run her mouth with a bunch of false promises that she could never follow through with. Absolutely horrible customer service!! Not to mention you risk paying for products and services you will never receive! Absolutely scam!! read more

Fantastic, friendly, and very professional. I'm glad I chose The Marine Shop to get my uniforms. They made a potentially stressful day run smoothly. They even let me pick a song to play in their store lol. If you're deciding on where to get your uniform.. easy day. Go to The Marine Shop. read more

I have to agree with the only other reviewer. The place is very nice, but it is pretty expensive. I think TBS sends all of their new brown bars over here to get their uniforms tailored, because on the weekend it place is crawling with high and tights and collared shirts. ha ha I do not think you will ever find a young enlisted Marine in this place which is sad. read more

I visited The Marine Shop yesterday in search of a uniform item that is not sold in all exchanges. When I didn't see my size I approached the lady at the counter in the uniform section to ask if the main exchange might have them. She replied very snotty like. She told me "I don't know. Check the uniform store at TBS." As I asked where that is she said "google it". Very rude "customer service". The store is nice and appealing however the customer service is not up to par. read more

I recently used The Marine Shop's phone/e-mail order service. I was in the market for a new long sleeve khaki shirt with french cuffs; I was looking to add a touch of elegance to my Service Alphas and Service Bravo uniforms. The prices are a little high, but they aren't much higher than your local uniform shop. For example, a long sleeve Creighton shirt will set you back about $74.99; the Marine Shop khaki shirt goes for $79.99. The SNCO cuff links at your uniform shop are $12.99; the Marine Shop sells them for $15.99. French cuffs at your local uniform shop...? Whoops, they don't sell them, hence why I went to the Marine Shop nestled deep within the Crossroads of the Marine Corps. I placed my order and the total cost was approximately $130.00 with shipping and handling (shirt, cuffs, cuff links). A little steep, but if our nations' Lieutenants and Warrant Officers trust the Marine Shop, so should I. Suffice it to say, I was not disappointed. Within one day of my order being placed, the Marine Shop called me to confirm my order and asked whether I wanted the cuffs sewn on the shirt. The lady explained that the Marine Shop's shirts are cut slimmer than the average Creighton, and most people want to try on the shirts. She went on to explain that once the french cuffs were sewn on, I wouldn't be able to return the shirt. I asked to have the cuffs sewn on, she said they would take care of it and I should have it between 2-4 weeks. I explained that I was getting ready to move and was worried that the shirt wouldn't be there in time. She assured me I would have it in time. One week later, the friendly UPS guy shows up at my door. I look at the return address, and it's the Marine Shop! I tried on the shirt, and it was slim fit, which was nice. I get my khaki shirts tailored, so it was nice to not have to spend $25.00 to have my shirt tailored. I mean...I never have my shirts tailored, since it is against Marine Corps uniform regulations. Overall, very pleased with the Marine Shop, their products, and their customer service. When I am overseas, I will definitely seek out the Marine Shop again. Perhaps a boat cloak is in my future...? Customer service - 5 stars. Fast shipping - 5+ stars. Prices - sorry, have to rate you at 4 stars. read more

After 8 years, it finally came time to let out my dress blue blouse. Brought it to a tailor and was told there was literally zero material left to let out (I have never let it out). Instead of giving me a bigger jacket during my initial fitting and bringing it in, they put a candidate who didn't know the first thing about buying uniforms in a small jacket and let it out as much as possible. I have some thoughts on why this was done once I heard their solution: not, we can sell you some extra material - you can buy a new blouse for $440. I'm disappointed and I hope candidates/2ndLts read this and don't make the same mistake I did. read more

Never again. As a jarhead you'd think I'd be all about it...I used to shop there because I live right down the street, but I bought some expensive accessories for my groomsman and my wife's maid of honor--we bought her a cross (a little expensive one too)...naturally we were heading out to the wedding when we bought them...so my wife gives her maid of honor the gift in front of everyone after a speech...and it's empty! Everyone laughed and my wife was humiliated. Worse yet, was the way we were treated when we made the initial purchase and even when we went back! No apologies or trying to correct the problem just talking to us like we stole their lunch. I will definitely not patron there anymore--I'm a believer in supporting things and places you believe in--but in this case I'll order from amazon. read more

Terrible customer service. Called three times on the phone, never got a real person, only got a recording. Never got a callback. Terrible customer service, and they just don't care. They are completely undeserving to be serving our great Marines. read more

Worst-Customer Service-Ever. Totally lazy salespeople w no clue about what they're selling. If they do ultimately answer the phone, they send you to a blackhole voice mail and no one calls you back. Compare their prices online to see how they mark up at about 300%. Better to call your local PX and have them ship you what you need. This place is a joke. read more

Cool moto stuff, but do not go to for uniform items. I went there to get medals mounted and when i went to pick them up they were wrong and the woman there insisted on arguing with me over what I rate instead of just doing what I paid her to do. I didn't think that was very professional. read more

I needed to get a new Service A uniform and not only did the staff remember me, they rushed my order so that I could have the better fitting uniform for an official event that very weekend! 2.5 day turnaround made this aide-de-camp breathe easier (in more ways than one)! THANKS!! read more

While yes the prices may be a bit higher, the quality of service makes it all worth it. They are the best for shipping things quickly and making uniform ordering a snap. Great for commissioning packages. I would especially like to thank Rebecca for her great service. read more

The short, yes, the place has high prices. But it also has exceptional service. The long The Marine shop is known far and wide throughout the Corps and for good reason. Its staff strives for excellence. I once brought in my Dress Blue jacket in need of quick tailoring and was measured and back on my way with my jacket fitted in 50 minutes. I continue to go to the Marine Shop for this kind of service. My soon to be wife and I have only been into the store a couple times and a few of the staff remembers our name and our wedding date. They even recommended a place to get married (which I am going to go to by the way). I say all that to say that the staff treats you like a person, not a paycheck. Never once have I had a bad experience at the Marine Shop. Go there and see for yourself. You wont be disappointed. read more

This is by far the most expensive uniform shop I have been to in 14 years. I should have suspected it would be that way but figured I'd give it a try. Blues trousers are 109.00. 109$! Who in their mind would pay twice as much for these trousers unless they physically put themselves on you. Dress Blues jacket neck replacement 50$. 50$! This place is an utter rip off. The quality does not merit a 100% increase in price. Not only that. When I asked to try a pair of trousers on they said I had to get someone from the front to help me because they "had" to assist me. Even after explaining I merely wanted to try on the item and not have it tailored at this shop. So, I go and find a gentleman working there and explain to him the same thing I just explained to someone else. His response, oh yeah go ahead and try them on. I don't need a tailor to tell me my new trousers are to tight. The only plus about this uniform shop is they probably have what you're looking for as most places do not have the off the wall items like dress blues neck replacement. Do yourself a favor go to the exchange on base first to see if they have what you are looking for, for a fraction of the cost. read more

Welcome to Hell by Patrick Turley 9781933909219 is about one man;s experience in Boot Camp and he captures the spirit of the experience that gives full meaning to the title. It was San Diego but it was everyplace where boys become Marines. Great book. read more

I concur with the other reviewers in that the Marine Shop is much more expensive than most places, but you also get what you pay for. They aren't selling $6 moto screen printed shirts and chintzy plastic crap. They sell uniforms (the full set is going to cost you $2,000-$2,500 no matter where you buy them) and moto-gear for veteran professionals. They also have the Marine Leagues (?) red sports coats. You'll find nice pens, jewelry, pewter steins, hundreds of PME books and motivated casual wear (polos, ties, etc). I bought a pewter EGA belt buckle that will probably outlive me and a silver EGA necklace for my wife. They have a silver belt buckle that I'd like to purchase in the near future that looks to be just as high quality. This place has become a part of the Corps. I've heard that every active duty General has their uniforms made there. It's not a place that civilians or soldiers/chairmen/squids would appreciate, but if you've earned the title Marine, you'll love their stuff. read more

I have been in the Marines for 22 years and this store was always known for selling the highest quality uniform equipment. But since it was taken over by the Marine Corps Association the quality has gone down and prices up.. Generally the dress uniforms are still good. The standard items like USMC khaki dress shirts used to be high quality, durable, dry-clean and press shirts that looked great. Now they are the pre pressed (sewn or glued in creases with fake stitching around the button holes. the crease on the front are misaligned and buckled. I tried a shirt on at the store and it was falling apart out of the package. 75$ a shirt for this low quality. They used to have a lot better quality gear for the Marines that relied on them. The store also used to have their name embroider on the neck label. When I identified the dress shirt and its poor quality to the staff they just shrugged their shoulders. I can get the same poor quality shirt at the PX for less and tax free. I go to the Marine shop for quality. My recommendation is to go back to the higher quality dry clean and press shirts. Counsel your staff also. Nobody is looking for a yes Sir or no Sir but resignation and dismissal at products that are poor quality is not good. When I identified the shirt was falling apart i was asked if I still wanted to buy it? read more