Was hoping for a better experience based on all of the great reviews.
I was made aware of this bakery through the advertising on the Little Doodles Play Cafe website as a recommended bakery.
I contacted the phone number and spoke to someone who I had an extensive conversation with about what I desired for an upcoming 1st Birthday party for my son. The person I spoke to was nice and patient considering I was the typical mom asking tons of questions. At any rate, the conversation ended by the person informing they would send me an invoice breakdown via text displaying what we had discussed with pricing later that day. The next morning I hadn't received anything so I text the number I had and I was a little concerned with the response I received which was received a little over an hour later which said Sorry for the delay, I honestly forgot...sending it now...usually I would have just cancelled because I don't feel that is the best way to treat customers but I tried to give the benefit of the doubt and make the excuse that we all get busy sometimes and said maybe that's what happened. The invoice was thorough as far as what we had discussed the day before but the pricing didn't match what was advertised on the website. Therefore, I responded and asked for an explanation which was provided and acceptable. I was sent some samples to choose from in which I sent the requested selections for the cupcake cake and smash cake. I also ordered cookies. This was a pretty big order to fill but I expected quality for the price I was being charged. I never mind paying for quality. The day before the party, I sent a quick text to check to make sure everything was coming along and I just got a text back that everything was great and see you tomorrow. I was expecting pictures so that I could get a preview which I feel is a reasonable request but wasn't offered any. At any rate, we showed up for the party at 2:20pm and the order hadn't arrived and the party host there said she hadn't heard that there was going to be a dessert order there...this could have been miscommunication on their part there but I was told it would be there by 2pm. The party was to start with guest arriving at 2:30pm. Due to my concern, the party host contacted her boss who said that someone text her and informed her that it would be arriving at 2:30pm. I feel it would have been nice if I had received a text also. Nevertheless, everything was brought in. The smash cake was fairly plain and not exactly like the sample picture but it was a smash cake so I figured I shouldn't be too disappointed but I did pay $35 for it so it was still expected to be nice and look like the sample which didn't appear to be an overly complicated design. My baby boy wasn't for smashing cakes so that was a no go and we still haven't had the chance to cut or taste it yet so the verdict is still out on the cake flavor. The cupcake cake looked nice but again not like the sample picture. The icing was extremely thick and the actual cake was more on the dry side....I also heard one of my guest say hers was burnt at the bottom which was upsetting. I paid $70 for these cupcakes so at the very least, I wanted them to taste good. Lastly the cookies were absolutely adorable and captured the intricacies of the baby shark character perfectly. However, some of the cookies were overly crunchy and some were on the softer side. Most guests preferred the softer ones and so did I since I wanted the baby to try it. I paid $70 for these also. So $175 for the total order and I don't feel I really got what my money paid for as far as flavor. Flavor would be more like 2 stars and design is 3.5 stars. For the price, I probably wouldn't order items from here again. Thankfully, my family was more excited about the occasion than focusing too much on the quality of the dessert which is usually a big deal at these gatherings.
This review is not being posted with any bad intent towards the business, I just decided I should post so that improvements can be made so that there can continue to be more 4 and 5 stars than 3. read more