This shop is no longer at Blake St - it has a new location at White Oak S/C in Garner. I found the staff to be unprofessional, very rude and nonchalant. I ordered 2 dozen mini cupcakes 24 hours in advance, as requested. The young woman that took my order acted as though she could care less whether she received my order or not.
I asked her if they would start selling gluten free cupcakes at some point, and she rudely said "No we won't. Gluten free is too hard to make so we're not doing it." I told her that since GF appears to be the new "fad diet" it would probably take off - and for people who must be on a GF diet like me, it would be an added bonus. She slightly rolled her eyes, and said "what would you like to order?" I ordered the cupcakes for my children and told her the time I would be picking them up the next day. She took my name, number, and type of cupcakes I wanted and wrote them down on a piece of paper.
Well, the next day I returned to pick up the cupcakes. There was a man inside when I approached the window (this is a walk-up only place). As I approached, another customer approached. I gave the worker my name and told him I was there to retrieve my order. After watching him walk around looking all over the place, I told the other customer that I would bet they didn't have my order. I then saw him place a call. He walked up to the window as he was talking to the owner and asked me my name again, to which I repeated. I then described who had taken my order. He said "oh, that's ____". Are you sure you placed an order?" What???? I told him I was absolutely sure. He said "well, she forgot to place your order". He then just stood there and looked at me as if "what else do you want me to do?"
Completely appalled and disgusted, I told the man that I was cancelling my "non order", to which he replied "ok". No have a nice day, no I'm sorry we didn't process your order, we hope you come again....nothing. As I walked away from the window, so did the other customer, who had witnessed the entire exchange.
What a shame they lost 2 customers that day. What's worse is that I have told all my sorority sisters, friends, coworkers, and family about my experience. And you know what? Based upon the two employee attitudes, they probably don't care. Doing business like this will PUT YOU OUT OF BUSINESS!!!! read more