I've never met a Home Goods that I didn't like, until I visited this one!…read more Sure, it's huge and carries an extremely large amount of items for every single space inside and outside your home, but the customer service absolutely sucks! I was eye to eye with at least 6 employees and NONE of them spoke, offered assistance, or seemed to care about me being an actual paying customer. I guess discussing their happy hour plans was more important than assisting the customers. After I grabbed the items I wanted, I got in line. I saw that register one was open and didn't have any customers, so I proceeded to it. Instead of letting me know she wasn't open, I had to ask and the cashier said, "we are open, not ready for you yet." Rude and should've been handled much better, but whatever. I then head back to the line but another line opened up. As soon as I approach, the cashier said, "no, she's next!" Talking about the woman behind me. I said, "No! I'm next. I just went to register one and they're not open!" She apologized and said she thought I came the wrong way into the line. Now, why would I do that? I can clearly see where the line starts and ends and I clearly understand the concept of a line! That interaction was the icing on the cake. I won't be returning to this location. Home Goods in Rockville, do better!

This HomeGoods location is fantastic!…read more The store is overall clean and well organized. Everything is easy to locate and always has great finds and eclectic selections. And of course, HomeGoods always has excellent prices. Customer service was helpful, and mostly personable. But parking is a bit busy, even on a mid week, mid day visit. However, the parking lot is huge. This is my favorite location in the area! Highly recommend!

Horrible experience all the way around. We received incorrect cabinets for three different…read morelocations. Had to build a platform in order to make some of them work. Ordered the wine cabinet. We were missing all of the hardware missing shelves and also missing the glass doors. We were also quoted kitchen cabinets without handles. I'm not sure how that makes any sense. We were also shorted cabinet handles and still can't get the correct amount. I have sent several emails about one missing handle and cannot get a response. Kingston Zhang was our point of contact. He is very incompetent at his job and we feel like he does not care about the finished result. Would highly recommend using another company.

Friendly and professional. Delivered and installed the furniture as expected. The show room has…read morevariety of furniture, including authentic Chinese wood dinning table and living room sets.

Super-cute store with loads of really nice things 'packed' into a space that feels airy and has…read morethat real Med. Sea vibe (I know, because I grew up close to there.) Awesome hand lotions, hair perfumes, Turkish towels (I got a great grape [okay, just plain purple] and pink one that's got teal on the other side -- just beautiful and so soft, ooh, what luxury! Turkish towels are awesome because they take up less space and dry far more quickly than other, thicker towels, so of course they end up both smelling much better and being a lot more hygienic. The orange-scented hand lotion is super-luxe, too, with a rich creamy feel and excellent scent. I got the amber hair perfume. The rugs are really nice, with just enough texture balanced together with softness and sturdiness all together in one piece -- and there is an amazing selection of different colours of these area rugs available, all rolled up nicely in a cool basket. Speaking of baskets, they've got them! The baskets have a real beachy vibe and would be perfect for a day (or a week, or more!) at the beach. They're real sturdy and stand up well on their own, unlike some other floppier baskets or of course beach bags out there .... The baskets are also really good for shopping, too. There are cookbooks, fun cooking and cleaning supplies such as the never-before-seen-by-me ravioli-shaped sponges and oh-so-many things to explore, I wouldn't want to ruin it for you by telling you more! The person I encountered was super-helpful, friendly, nice, accommodating, etc. The parking is plentiful (At least it was when I was there.), and if you like pretty, flowery things, there is also a lovely gardening center just steps away ... plus lots of other stuff nearby to explore in Kensington! Very glad I stopped by! Only thing is: it's closed on Mondays. Oh, and I love the name, too! Olive & Loom -- even the name has texture and beauty in it .... A very 'Yay' type of find, indeed! Just lovely. :-)

Olive and Loom is a good retailer. The owner, Ferzan, is honest and fair…read more I had a good experience, and would buy from her again. Recommended...

There are so many fun things in here! I had no idea what to expect and was ever-so-pleasantly…read moresurprised to find a Sesame Street tote bag, felt Dia de Los Muertos-style skeleton, cute little felt ghosts garland, and lots of other interesting things! It's clean, easy to navigate, with easy parking and checkout, all making for an all-around great experience! Highly recommended!

Hello,Disappointed with my $400 marble table purchase. The wood base cracked under the weight of…read morethe marble. When I visited the Rockville store on Feb 11, 2025 around 7PM, to discuss the issue, the manager's response was unacceptable. He was rude, spoke condescendingly, and treated me poorly. Not the customer service I expect. I honestly don't know how he got the manager job and treats customers like that

Great selection of cute vintage and modern things. Staff is incredibly friendly check it outread more

I love this place in the Kentlands in Gaithersburg! it's tucked away and has some amazing little…read moretreasures to choose from. So many unique fines if you're looking for somewhere, that's gonna have unique items that you can't find anywhere else but they're gorgeous and great quality this place to go. I have found some amazing soaps, hand creams, and so many other things here I always pop in just to see what I can get my hands on. Service is always great and great value for the items that are available in store.

This was a swing and a miss for me- went there looking for a bedframe, bureau and bookcase and I…read morewasn't able to find anything. The prices seem pretty comparable to what you would find in the actual RH store- and the upholstered beds I was looking at were pretty heavily stained. I get that for an outlet but for $2500+, no thank you. I did like the giant open layout though, and they had a massive amount of coffee tables if that's what you're looking for.

I wanted to buy a bed on Black Friday and their windows said the sale was 10%. The beds were…read more$2500-3024 for outlet prices. I wanted a white fabric bed and every single one in the show room had shoe prints on them! And lots of other stains. I'm not paying $3000 for a dirty bed! The white couches were also dirty but I assume those cushions slip off and you can send it to the dry cleaner for cleaning. What a horrible disarray this showroom is in if they don't care about the merchandise! White fabric furniture should be covered in plastic.

Sue & Tracy there are so awesome! Love everything about this store - such fun, unique things!read more

What a gem of a store! They have such a variety of unique, thoughtful and lovely gifts that are…read morebeautifully displayed! The sales people are lovely as well, making it a pleasure to shop at Red Orchard.