The only reason I gave a star was because the review process requires that a star be selected…read morebefore a review can be submitted.
April 30, 024 I visited Moh B. Couture for a consultation to customize my daughter's prom dress.
This was a preset appointment we'd agreed on via phone. Upon our arrival at the agreed time, Mr. Mohammed was not there. I had to call his phone, and he provided a code to enter the building until he arrived.
We entered the building, and he arrived shortly after. My daughter tried on the store bought dress. He took measurements to lower the fabric that was under/behind the split. We also wanted a small custom arm piece which he confirmed was possible and he agreed to complete the service.
He charged me in full for the customization, and I paid the entire balance before leaving.
He said he'd have all alterations complete by May 18, 2024, and we could pick up the dress on this date.
May 17, 2024, I text Mr. Mohammed to confirm the best arrival time. He ignored my text. I text again on May 18, 2024, at 9:17am asking what time we could arrive that day. At 10:50am, he text back stating "I'm sorry I was busy please excuse me. I will text you around 3pm." At 3:12pm, I received a text message stating "Can you come Tuesday around 4pm if that's possible" I immediately called to get some clarity. During the phone call he stated he was still waiting for fabric to be delivered so that the color of the added arm piece matches the dress precisely.
Tuesday May 21, 2024, I text at 1:35pm confirming we'd arrive at 4pm for the final fitting/dress pickup, and he immediately replied stating "yes, you can come at 4pm."
We arrived at 4pm. My daughter tried on the dress. The custom arm piece was to small/tight, with thread that did NOT match the material, and the look of it was comparable to a ponytail scrunchie that was enlarged to fit over the shoulder. There was no real craftsmanship whatsoever. The under-split fabric had not been lowered, and the dress now had snags in the material where he'd inserted straight pins or safety pins.
I asked about the split part, and he stated" he was busy and had a death/funeral to attend to". Although empathetic (if he's telling the truth), he forgot his prior explanation about the fabric not being delivered on time.
By this time, my daughter is crying and I'm at a loss. Prom is 2 weeks away.
****I have pictures of his poor-quality work. ****
I explained to Mr. Mohammed we were not happy with the work and there's an expectation of better craftsmanship from him since he portrays himself as an expert/sophisticated/red carpet/couture/custom tailor (all words he uses to describe himself and his business).
I asked for a refund, and that they remove the arm piece and keep their material. He provided a refund (via his wife). He literally had to call her on the phone, let her speak with me to complete the refund (odd, but I got my money back 7 days later).
Fast forward a week or two. He came across my Instagram feed; I then visited his page, and he has my minor daughter (middle school age) on his Instagram page, using her for advertising and marketing. He posted this on May 17, 2024...the same day we were supposed to pick up the dress originally. Keep in mind he said he was busy, the fabric had not arrived, he had a death/funeral to attend, and can we come the following Tuesday, he forgot to lower the fabric at the split.... But he had to time to make this erroneous post.
My daughter's face is clearly visible and the same split that I paid him to lower (so that her thigh isn't exposed at her young age), is ALL exposed.
The caption on the reel/post reads as follows:
Them: Show me your latest custom prom Dresses
Us: (the real/post of my daughter and other)
I was in disbelief... he's trying pass off our store-bought dress as his own work, and with no alterations...
On June 16, 2024, I immediately posted under the real/post asking him to remove the post. I stated my daughter is a minor, and never at any point did I sign any waivers nor consent to her being posted anywhere publicly.
He immediately blocked me from the page. I then asked a friend to go to the page and see if my daughter is still posted, and sure enough.... Her image is still on his page.
My friend then posted the same on my behalf under the post, and she was blocked as well.
One June 17, 2024, I sent him a DM via Instagram reiterating, my daughter is minor, and I never consented to her, her likeness, images, etc. being posted online. I also told hi to stop trying to pass of our store-bought dress as his own work.
The same day, June 17, 2024, I followed up via text message to his phone. This one was very lengthy, stating the facts above, and telling him consider this a 'Cease and Desist", you have 24 hours to comply. Of course he did not respond to the text message.
I have screenshots and real time pictures to corroborate everything I've posted here.
