I normally do not leave reviews, but I was very disappointed with my experience here. I was running…read moreabout 4 minutes late to my appointment and apologized as soon as I arrived. Before I even got there, I was already being texted about being late, and when I explained I did not have her number, I was told it was "on Google or the booking site" in a way that came across very rude and passive aggressive.
Once I sat down, she continued bringing up how late I was and mentioned multiple times that she had another client after me and still needed to get hair for them. The entire appointment felt rushed and uncomfortable from the beginning. She kept saying my hair was "matted" even though I had already detangled it before coming, and she repeatedly told me my hair was "straight" and "doesn't curl," which is simply not true. I specifically booked for finger coils and clearly stated multiple times that I did NOT want comb coils, yet she still kept trying to do comb coils anyway.
The whole appointment made me feel like she either did not want to do my hair or did not know how to work with my hair texture. I even asked about two-strand twists, she agreed, started them, and I immediately did not like how they looked. When I asked if she could just straighten my hair instead, she told me she "didn't have time" because she had another client scheduled. My appointment was at 1:30 and by around 2:45 I was basically rushed out and left with nothing but a ponytail, while still being charged $45. Overall, the experience felt unprofessional, dismissive, and uncomfortable.
Update:
In response to the owner's reply, I would like to add that she repeatedly claimed my hair was "straight" and did not curl. However, after I returned home, I styled my natural hair myself and my curls were very defined, full, and voluminous. I can provide photos showing this. This further confirmed my belief that she either did not know how to work with my hair texture or did not understand how to style my curls properly.
I would also like to mention that after I posted my reviews on Yelp and Google, she began contacting me about them. She called my mother regarding the review and then proceeded to send me multiple messages about it. I found this behavior highly unprofessional and inappropriate.
Additionally, after looking more closely at the photos used to advertise her natural hair services, I noticed that many of the natural hair pictures do not appear to be examples of work performed on clients during my experience with her. As a customer, this raises concerns for me about whether the advertised results accurately reflect her own work and experience with natural hair.
Everything I stated in my original review was an honest account of my experience. I have no reason to misrepresent what happened. Based on both the appointment itself and the events that followed, I do not believe she handled the situation professionally.
