My experience with Enterprise has been the worst of any company I have ever dealt with. If I could…read morechoose zero stars, I would. I am not being melodramatic. You will not be treated as a human being. You will fight an uphill battle for people to do their job right. You will be overcharged. I have never encountered a company that is not just apathetic, but malicious. I needed a car for long-term rental while my work in public service needs me in Georgia, assisting GA residents. I picked a car up from the airport, re-upped my contract each month at the local branch, and returned the car to the airport when I left. I bent over backwards to help them fix their many mistakes, even when they were repeatedly condescending. Over ten months on this trip, I've paid enterprise $15k. I'm Platinum status. At the end of it all, they snuck in a $100 drop fee on me. For bringing a car I got at the airport, back to the airport. I called the branch, they said too bad. I called enterprise customer service a dozen times over several months. Reached the highest level of escalations. They said again and again they intended to refund the drop fee. I never got a call back, always had to call them. They never refunded it. I had to dispute the drop fee to my bank. And guess what? ENTERPRISE PUT TOGETHER A MULTIPAGE REPORT TO ARGUE I OWE THE DROP FEE. Must have taken someone hours. Meanwhile, I still haven't received a single call back from anyone about any of this. I'm still trying to fight it. RUN from Enterprise, especially this branch. You will feel what it is like for a company to hate you. Their customer service has no power or desire to help you. The branch is staffed by children who likewise cannot or will not help you (Po and Maddie). Until I see some resolution I will use a different service and encourage my colleagues to do the same. EDIT: In reply to Michelle, anything short of a call from a manager and a refund is a joke and an insult. My rental agreement #7LTRL1. Call me.

The service and staff here is by FAR the best rental agency. I visit my family often in this area…read moreand have rented from a few different agencies but no more... this is my go to place. They are quick with checking out n checking in your rental. The staff is the most amazing professional group I've ever dealt with in ANY rental car facility. I travel n use rental cars all over the USA and no one compares to this place. cars are always Ready and Clean. Service is the most friendly and efficient.

I wanted to express my sincere thanks to Rachel for her incredible help during a recent rental car…read morebooking issue. There was a mistake with the reservation, but Rachel was so patient and kind while working through everything. Even though it took some time, she made sure everything was sorted, and my friend--who was visiting from overseas--left very happy despite the initial frustration. Rachel's positive attitude and dedication to resolving the issue made all the difference, and we're so grateful for her outstanding service. Alpharetta-Atlanta Mariott Hle 3/6/25 - 9 a.m.

Candyce Lee thank you for the amazing customer service experience and getting me in a vehicle after…read moreswitching my reservation to your location because I sat at the Hertz in Roswell Ga for 3 hours waiting for a vehicle and being disrespected. 4 stars because the vehicle wasn't clean, but I do know you got me in a vehicle after waiting a little over a hour. Again, Thank you for your help Candyce. I don't know the lady name that help me return the vehicle but thank you

Car smelled like smoke and was dirty. Wasn't allowed to use a debit card. Never renting from here…read moreagain. Also did not have many vehicles available.

Terrible customer service and very unprofessional. They didn't have any cars available, which I…read moreunderstand, but dude working that morning was not friendly or helpful what so ever.

30 year Avis Preferred business traveler. Reserved and prepaid a pickup truck for Saturday…read moreerrands. Got there and was bluntly told - "we have no pickup truck". No how can we help or any resolution or apology. There was no advance notice that my reserved car type was not available. No refund of my prepay just Nothing. Called Enterprise down the road and was in my truck in ten minutes. They had amazing and polite customer service and the funny thing is - I saved $10. Do not rent from this location. Call Enterprise.

I'd give Hertz 0 stars--or negative 5, honestly--if I could. I reserved a car through Expedia and…read morethen took an Uber (because, why not burn more money?) over to Hertz. Upon arrival, I joined a lovely group of 10 other poor souls, all of us eagerly waiting in line for 20 minutes. And guess what? None of us got cars! That's right, they had zero cars available. Now, here's a wild idea: if you don't have any cars, maybe... don't let 10 people reserve them? It's a car rental company, not a "let's see how disappointed we can make everyone" challenge. Honestly, if I wanted to stand in line for nothing, I'd just go to the DMV for fun. Do yourself a favor and steer clear. I called Avis, and they had great customer service--I was in and out in 5 minutes with an actual car. Imagine that!

Terrible service! I came today to rent a vehicle and was told I could not use my debit card after…read moreI spoke with someone yesterday to confirm my appointment. I work 2 miles from here and with traffic in Atlanta this was my best option. Not one person told me yesterday that I would need a credit card for my rental because my home address was 30 miles from this office. Very frustrated as I have to be to work at 9:30am this morning. When I called customer service I was told the normal is 50 miles from home but I guess this Alpharetta location makes up their own rules.

I had a terrible experience at this location and I will not be coming back. Next time I rent a…read morefleet car, I will read the reviews prior to scheduling a pick up. I was greeted warmly--excellent! I thought this is going to be a great experience! I'm taken to a Nissan Sentra that has all the windows rolled down and asked to sign agreement on the tablet for payment, tells me no smoking, fill up the gas tank, etc... awesome, I even get upsold to buy the coverage that protects me for $6. I load the car up and then notice the front fender is detached from the front bumper and the back tire is missing a hubcap. The vehicle also had a strong odor of cigarette smoke being masked by aftershave. I sit in the car and contemplate requesting another vehicle. I decide since I'm traveling for work to request a change of vehicle--this just doesn't seem safe and not what I paid for. I go back inside the storefront and there is my representative asking me if there's a problem. I informed him that there is a hubcap missing and the front bumper/fender issue. He very dismissively says "got it, you don't want to drive in it." He then says I have another car for you and takes me to a Hyundai Accent. It is a much smaller car than what I was placed in previously. I unload all my event materials from the Sentra and into the Accent. Sit in the drivers seat and see that there's only half tank of gas and it is super stinky. Great-Seriously, Great. I contemplated just canceling everything and expensing my mileage at this point. I'm on a time crunch and have a 3 hour drive ahead of me. I decided to take the car and just start my road trip I have to be at my destination by 1pm. So midway into my drive, I want to stretch my driving leg a bit and attempt to cruise using "cruise control" a basic feature you would think all cars have. Guess what? Yep- no cruise control, I would have gone without power windows to have cruise control for my road trip. Point of my story is it was a truly awful experience, I will never rent from this Enterprise again. I was deceitfully given a vehicle that had major safety issues--it really should have been taken out of service and repaired. Then, I was downgraded to an entry level, inexpensive vehicle that didn't match my needs (cruise control, full gas tank) and was CHARGED for an intermediate vehicle. I did not receive a refund for the change in vehicle category. I checked forums when I reached my destination, the Accent is an compact vehicle, Sentra was an intermediate vehicle. Oh and I returned it with a full tank of gas, costing me an extra $15-you're welcome. I'm a pretty low maintenance customer, but this is not how you should treat your customers. Read your reviews, they will tell you so much about what happens in your doors.

From the moment I walked in, the women at the front desk came across as condescending and…read moredismissive. Customer service should at least involve basic respect and a willingness to assist, but that was completely lacking. If you're looking for a branch that values its clients, I'd strongly suggest going somewhere else.

Quinton and Ty saved the day. I thought I was gonna be stranded without a vehicle, but they made…read moresure I was able to get a car. I'm so grateful for the fantastic service and thoughtful demeanor of these two. Thanks again. I appreciate you both.

The worst experience ever! I booked a car and they made offers based on expected returns…read more Cheaters!!!! Unfaithful business.

Really bad service The location is out of a Marriott hotel closet, cramped up.Employees were not…read moreconsiderate at all The car we booked did not have gas and it took then 20 minutes to tell us Finally they found another smaller car then their system froze supposedly After additional 10 mins wait I decided not to rent the car with them as I was getting late to pick my kids from school I would suggest not to rent from Hertz Plzzzzzz

Great service all-around. Deion, the person who checked us out when we returned the vehicle, was a…read morereal pleasure to deal with. Very personable, friendly and helpful. The perfect example of what an Enterprise representative should be. The check-in service took a lot longer than I expected though. I think it took about 45 minutes for us to get our vehicle. But, it just seemed to be because it was a very busy morning. About 8 people in there that morning. Overall, great experience and it left a very positive impression on us. Happy to continue using Enterprise in the future.

Enterprise Rent‑A‑Car - 11570 Alpharetta Hwy, Roswell, GA 30076…read more This location attempted to bill me for damage that was clearly present before I ever drove the vehicle. I had timestamped photo evidence, yet they still pursued the claim until I challenged it. The claim has now been closed, but only after unnecessary hassle. On top of that, the car was provided with only 3.7 gallons of fuel, and I returned it with 12.7 gallons -- a 9‑gallon difference I'm still waiting to be reimbursed for. The entire situation felt disorganized and unprofessional. I won't be renting from this location again.

Obviously, I have choices in rental car companies and I have chosen AVIS due to their better…read moreservice. We've recently moved to Sandy Springs area and since I use rental cars all the time, I tried the agency closest to me which is Dunwoody. Unfortunately, they have poor customer care and always deny car confirmed rental on the last day. With my luck, I started doing business with Roswell (Mansell Rd) agency and they have been pretty professional. The reason for this review is to appreciate Julia at Mansell Rd, Roswell, GA. She has been an asset to Avis. She tries to resolve problems, care for customer's needs, and gives a lovely human face to this agency. Every time I go there, I feel like giving them more business. Unfortunately, Julia works weekends only and don't get to see her all the time but all I can say is that Avis management has done an excellent job hiring such dedicated workers who bring care and professionalism to this location. Thank you and thank you Julia for your smiles

This place should just close. They don't have vehicles the day of your reservation and will give…read moreyou a stupid response like "go to the airport to see if they have the car you were looking for". Bump - they're way better places to rent from!

My family visiting from Georgia from another state wanted to go and explore a few places down town…read moreAtlanta and because everyone would be drinking we thought it was safe not to drive. They calculated the price of a Lyft and decided that it may be too much to try and go to all the places we wanted to go. I remembered that I was referred to Suv on demand by afriend whom told me that I could rent an suv service saving so much on the price of a Lyft or Ubers. Suv on demand picked us up in a timely matter. He was knowledgeable about the city. He provided us with recommendations on places to eat. He was very professional. Overall we all had a great experience. I will use him again.

From the owner: SUV on Demand is not your typical Limousine service. We are driven by a passion for excellence that…read moreis reflected in every aspect of our operations. As a veteran-owned and operated business, we uphold the highest standards of discipline, integrity, and service. Our commitment to quality is not limited to providing luxurious rides; it also entails a deep sense of responsibility towards our clients. We go above and beyond to ensure that every trip with us is nothing short of spectacular. From the moment you step into our car, you will be immersed in an atmosphere of elegance, comfort, and sophistication. Our fleet of vehicles is meticulously maintained to ensure maximum performance and safety. Whether you need a ride to the airport, a corporate event, or a special occasion, we have the expertise and resources to make it a memorable experience.