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Enterprise Rent-A-Car

2.6 (28 reviews)
Updated 1 month ago

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10 months ago

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10 months ago

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11 months ago

Customer service is horrible, I wasted 4 hours for a booking only to show with my confirmation and they didn't have a car.

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2 years ago

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3 years ago

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4 years ago

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2 years ago

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10 years ago

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5 years ago

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8 years ago

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4 years ago

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Thanks for the positive review, Deb. We hope to see you again. - Lisa S

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5 years ago

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7 years ago

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4 years ago

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12 years ago

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8 years ago

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4 years ago

great customer saved my life, in a jam the whole team came together and made it happen

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7 years ago

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11 years ago

This lot has a smaller parking lot than the one on main ST. Closeby but has a great selection and is more easily accessible

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7 years ago

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8 years ago

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8 years ago

Great customer service. Nick took great care of us. I always have good luck with enterprise.

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12 years ago

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9 years ago

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12 years ago

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11 years ago

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9 years ago

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10 years ago

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Ask the Community - Enterprise Rent-A-Car

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

3.3(21 reviews)
7.0 mi

Terrible service! I came today to rent a vehicle and was told I could not use my debit card after…read moreI spoke with someone yesterday to confirm my appointment. I work 2 miles from here and with traffic in Atlanta this was my best option. Not one person told me yesterday that I would need a credit card for my rental because my home address was 30 miles from this office. Very frustrated as I have to be to work at 9:30am this morning. When I called customer service I was told the normal is 50 miles from home but I guess this Alpharetta location makes up their own rules.

I had a terrible experience at this location and I will not be coming back. Next time I rent a…read morefleet car, I will read the reviews prior to scheduling a pick up. I was greeted warmly--excellent! I thought this is going to be a great experience! I'm taken to a Nissan Sentra that has all the windows rolled down and asked to sign agreement on the tablet for payment, tells me no smoking, fill up the gas tank, etc... awesome, I even get upsold to buy the coverage that protects me for $6. I load the car up and then notice the front fender is detached from the front bumper and the back tire is missing a hubcap. The vehicle also had a strong odor of cigarette smoke being masked by aftershave. I sit in the car and contemplate requesting another vehicle. I decide since I'm traveling for work to request a change of vehicle--this just doesn't seem safe and not what I paid for. I go back inside the storefront and there is my representative asking me if there's a problem. I informed him that there is a hubcap missing and the front bumper/fender issue. He very dismissively says "got it, you don't want to drive in it." He then says I have another car for you and takes me to a Hyundai Accent. It is a much smaller car than what I was placed in previously. I unload all my event materials from the Sentra and into the Accent. Sit in the drivers seat and see that there's only half tank of gas and it is super stinky. Great-Seriously, Great. I contemplated just canceling everything and expensing my mileage at this point. I'm on a time crunch and have a 3 hour drive ahead of me. I decided to take the car and just start my road trip I have to be at my destination by 1pm. So midway into my drive, I want to stretch my driving leg a bit and attempt to cruise using "cruise control" a basic feature you would think all cars have. Guess what? Yep- no cruise control, I would have gone without power windows to have cruise control for my road trip. Point of my story is it was a truly awful experience, I will never rent from this Enterprise again. I was deceitfully given a vehicle that had major safety issues--it really should have been taken out of service and repaired. Then, I was downgraded to an entry level, inexpensive vehicle that didn't match my needs (cruise control, full gas tank) and was CHARGED for an intermediate vehicle. I did not receive a refund for the change in vehicle category. I checked forums when I reached my destination, the Accent is an compact vehicle, Sentra was an intermediate vehicle. Oh and I returned it with a full tank of gas, costing me an extra $15-you're welcome. I'm a pretty low maintenance customer, but this is not how you should treat your customers. Read your reviews, they will tell you so much about what happens in your doors.

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Enterprise Rent-A-Car
Enterprise Rent-A-Car
Enterprise Rent-A-Car

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

3.0(52 reviews)
2.3 mi

Great service all-around. Deion, the person who checked us out when we returned the vehicle, was a…read morereal pleasure to deal with. Very personable, friendly and helpful. The perfect example of what an Enterprise representative should be. The check-in service took a lot longer than I expected though. I think it took about 45 minutes for us to get our vehicle. But, it just seemed to be because it was a very busy morning. About 8 people in there that morning. Overall, great experience and it left a very positive impression on us. Happy to continue using Enterprise in the future.

TL;DR: Predatory upselling at this Enterprise branch. I was referred by my insurance company during…read morethe repair of my car, but the staff still aggressively promoted an unnecessary 'Damage Waiver' and ultimately charged my credit card $400 for coverage I didn't need. Because the rental was arranged through my insurance company, I didn't expect to be sold extra coverage. At pickup, staff insistently promoted a 'Damage Waiver' without explaining or clearly stating it was optional insurance. Later, when the manager contacted me to extend the rental due to ongoing repairs on my car, I agreed to continue what I assumed was part of the insurance company's arrangement, not realizing it would be billed to me personally. When I called and questioned the charge, the manager, clearly trained for this question, claimed the waiver was required by Georgia law and claimed I'd agreed to it over the phone. It isn't required by law. Georgia only mandates that renters be told it's optional. Enterprise refuses to refund or share responsibility. Renters beware: this branch uses predatory upselling tactics and fails to clearly explain optional fees.

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Enterprise Rent-A-Car
Enterprise Rent-A-Car
Enterprise Rent-A-Car

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SUV on Demand - Mercedes Benz Sprinter 
Holds 11 Passengers

SUV on Demand

5.0(1 review)
20.8 mi

My family visiting from Georgia from another state wanted to go and explore a few places down town…read moreAtlanta and because everyone would be drinking we thought it was safe not to drive. They calculated the price of a Lyft and decided that it may be too much to try and go to all the places we wanted to go. I remembered that I was referred to Suv on demand by afriend whom told me that I could rent an suv service saving so much on the price of a Lyft or Ubers. Suv on demand picked us up in a timely matter. He was knowledgeable about the city. He provided us with recommendations on places to eat. He was very professional. Overall we all had a great experience. I will use him again.

From the owner: SUV on Demand is not your typical Limousine service. We are driven by a passion for excellence that…read moreis reflected in every aspect of our operations. As a veteran-owned and operated business, we uphold the highest standards of discipline, integrity, and service. Our commitment to quality is not limited to providing luxurious rides; it also entails a deep sense of responsibility towards our clients. We go above and beyond to ensure that every trip with us is nothing short of spectacular. From the moment you step into our car, you will be immersed in an atmosphere of elegance, comfort, and sophistication. Our fleet of vehicles is meticulously maintained to ensure maximum performance and safety. Whether you need a ride to the airport, a corporate event, or a special occasion, we have the expertise and resources to make it a memorable experience.

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Enterprise Rent-A-Car - carrental - Updated May 2026

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