Again, my experience at The Lash Lounge was absolutely lovely. I was warmly welcomed by Cassandra at the front desk, who promptly reviewed my service and thoughtfully recommended products to help extend the longevity of my lashes. My technician, Joselyn, was just as kind and welcoming. As someone fairly new to the lash world, I really appreciated how she took the time to listen--understanding what I liked about my current lashes and the look I was hoping to achieve. She truly delivered. My lashes look and feel both sophisticated and natural--exactly what I wanted. I would definitely recommend The Lash Lounge for both the experience and the results! read more

I went here once and my lashes turned out good. Average quality and the lashes lasted the normal amount. I think my lash tech was professional and did a good job. It's their cancellation policy and front desk that made me not want to go back. I think a deposit being forfeited for a cancellation within 24 hours is reasonable. But paying for the entire service when you have to cancel within 24 hours of service seems excessive, and contradicts their own reservation confirmation email. Secondly, I've only gone once, but have made 3 different appointments. The first appointment time was switched to a different time and I made it work and got a full set. The second appointment was cancelled by the salon the day before. The third appointment, they reached out twice the week of to ask if I could come in earlier. The first time, they switched it and sent a confirmation email for the new time with a text asking if it worked. I figured I'd rush over after work to make the earlier time work and not make it a big deal. The second time they reached out (a few days later), I said I couldn't push it to even earlier- at that point they were asking me to come in at 3 or 4 pm when I had originally picked a 7pm appt on a weeknight. Since they were asking me to switch times again, I told them we could just do a different day. They said that would mean I'd pay for the service I wouldn't receive today. I said I'd show up at 6:30, the time they assigned me, but I thought that their policy is strange. They texted back thanking me for understanding and then asking if I had time to talk about a membership... It all felt like poor customer service and general apathy or lack of awareness. But then they called to tell me that they were attempting to charge me because no one can do check outs after 6pm. They had tried to charge my cancelled card multiple times already before resorting to calling me for a card number. If they're going to charge prior to an appointment and then rush you for a card number, they should mention that when you book- or they could have on one of their multiple calls to ask me to reschedule. Telling me as I'm trying to rush to finish at work and the. acting like it's my issue that they do not have staff available to take care payments during their advertised operating hours was strange. I don't know. This is the first review I've left for a business that isn't 5 stars because the whole experience communicating with their receptionists has been frustrating. The lash tech was fine. Just the operation that seems poorly run. read more

Lydia is AMAZING!! seriously, she will get you all the way right and feeling so beautiful every single time. Her work is always flawless and she really takes her time to make sure everything looks perfect. What I love most is the experience with her, she can match your vibe completely. If you want to chat, she'll talk with you the whole time and make it fun, and if you're tired, her touch is so gentle you can literally nap through your appointment. I drive 35 minutes just to see her and it is 100% worth it every time. If you're looking for someone who's consistent, talented, and makes you feel taken care of Lydia is your girl read more

The Lash Lounge - Threading Services Near Me - Walnut Creek, California

I have been a member for 3 years. I love my lashes. Valerie was fantastic and did such a good job. She restyled my lashes to make them look fuller and darker without damaging my lashes. read more

Cindy the Senior Tech was amazing! She was very understanding with my restlessness/anxiety and did a great job with the lashes too. Was not busy inside at all, the person working front desk was kind, and the music was relaxing! read more

They get my brows perfect every single time. Plus they are super nice and welcoming there. It's a beautiful incredibly clean place with the most comfortable chairs and beds you lay on plus great soothing music you feel like you're at a high end spa without high end prices. read more

DO NOT COME HERE!! I rarely write reviews, but I'm so disappointed with both the service I received and how the situation was handled that I feel obligated to warn others. I originally came in April for a lash lift. Immediately after the service, the lash artist told me it hadn't worked and said they would reschedule me for a redo in six weeks. I paid for the service and left a tip. I returned on 6/10 for the redo appointment, which I was told would be with a "Master Artist" (why they don't all meet that standard is beyond me). After the appointment, my lashes were severely overprocessed. They were painful, uncomfortable, and looked damaged. I reached out because I initially planned to let The Lash Lounge correct the issue. However, after calling several other lash studios for advice, I was surprised to hear similar stories from people who had experienced problems here and needed corrective work elsewhere. At that point, I informed The Lash Lounge that I no longer felt comfortable having them perform another correction and requested a refund so I could have my lashes fixed by a different studio. I was told refunds are against company policy and that they only offer complimentary corrective appointments. The problem is that this appointment was already the complimentary corrective appointment for a service that failed the first time. I no longer trust this business to work on my lashes. The photos speak for themselves. read more

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Somehow got my info. Emailing and texting me. Awful marketing technique. Business that abuse this feel scummy. I see the owner responded. I'm attaching pictures by the way. It was also addressed to a Julia (which I have a family member named Julia) but they told me they did not know this place or sign up for it. read more

The Lash Lounge - Unwanted spam! - Threading Services Near Me - Walnut Creek, California

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Maria is amazing! She makes my lashes look incredible every time! The space is very clean and relaxing. I cant wait to book my next appt.

I've been a client for the last six months and will never look back. Alicia is my senior lash artist who has my specific design dialed. She's thorough but quick with my fills. Booking is super easy online and the packages are well priced, especially compared to spots in SF. read more

You found an Eyelash Extension utopia! The Lash Lounge is my go to for all things lashes, brows, and much more. This locally owned eyelash shop is always buzzing. It's a relaxed atmosphere where they offer you a blanket when lying down. Kudos! The Lash Lounge encourages monthly subscription at much lower prices than one time appointments on eyelash extensions. I never have to wait before an appointment. I've always been seen within 15 minutes of my appointment time. And they've always been able to squeeze me in if I need to come sooner than my scheduled appointment time. There's different levels of lash artists depending on skill level. You do end up paying a bit more for a Master Stylist. The Lash Lounge has an array of lash options from Classic Eyelash Extension Set to Hybrid and even Mega Volume sets. I've tried all these looks and I must say my favorite is their Hybrid Set. It's a mix of Volume Lashes and Classic Lashes. Your technician will give you options on lash looks such as a "cats eye." You also get to pick if you want curlier lashes or more natural. For value and price I've always gotten consistent lash looks paired with lots of compliments. read more

Claudia is professional and did a great job on my lash lift! She was quick and gentle and made the process enjoyable.

I loved my experience here! The atmosphere was very friendly, welcoming and clean. My lash tech made me feel very comfortable. She was kind and gentle. I absolutely love my hybrid lashes! I keep getting compliments on them! 10/10 definitely recommend it!! read more

Unfortunately, this was such a disappointing experience for me. I usually have my friend do my lash extensions, so I had never been to a place like this before or gotten a lash lift and tint. I explained that to the technician and asked if I would see similar results to extensions, but I never really got a clear answer. The whole appointment felt very uncomfortable. She barely spoke during the service, so I kept asking a million questions because I genuinely wanted to understand what was being done and what to expect. I couldn't tell if she was annoyed by my questions, but as a first-time client, I really needed more guidance and communication. In the end, it honestly looked like nothing had been done. I left feeling so sad and disappointed. This was my first Mother's Day as a mom, and I just wanted to treat and pamper myself a little. Instead, it felt like a complete waste of money. read more

Claudia is the best! She is so kind, friendly, and an expert at what she does! She truly listens to your vision and executes it. The front desk is also very kind. They are rated 5/5 stars! My only concern is the business/policy aspect of it. They will charge you full price of your service if you cancel within 24 hours (even for emergency reasons) BUT can cancel your appointment within 24 hours without any penalty on their end. They also charge additional $10 for master stylist BUT that extra charge does NOT go to the stylist! read more

terrible. my foreign lash fill was an upcharge no problem. Supposedly a "master" lash tech did a terrible job. the upcharges for what wasn't even a true volume fill, miscommunication upon check in of charges, uneven lengths, I left feeling scammed. charges not disclosed up front and lashes look terrible. See normal fill vs this place. ripped off read more

The Lash Lounge - Lash lounge immediately after. That is directly after vs what I normally get. $80 more incl. 20% tip. Scam - Threading Services Near Me - Walnut Creek, California

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Unfortunately I have to update my review to only 3 stars. Unlike other lash extensions I've received in the past, the ones here only lasted 2 weeks. I'm used to extensions lasting at least a month. read more

Reagan is an AMAZING Senior Lash Artist. She is super sweet and friendly with a very professional attitude. She always made sure I was comfortable throughout my whole appointment, a lot of times I even fell asleep! She has the gentlest touch, and there was no stinging or irritation. My lashes always come out flawless, beautiful, and long-lasting. I have received so many compliments and love how much time I save in the morning. The salon is also spacious, elegant, and clean. The front desk staff is polite, sweet and creates a welcoming and pleasant atmosphere. I honestly can't say enough good things about Reagan at The Lash Lounge. I highly recommend her! read more

Super happy! Booked the brow lamy & tint they got me in the same day and they're open late so that's a plus! I appreciated how the stylist took her time explained what she was doing as she did it I've had brow services before elsewhere where that wasn't the case definitely changed the experience read more

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I randomly came here to get my lashes done for my wedding. Jocelyn is great! Her work is amazing and the retention is wonderful.

I love lash lounge! They have excellent customer service and the staff greet you warmly . They explain their programs they offer and operate professionally and with full integrity as a top priority. The skill set of Reagan who does my lashes is second to none! When I leave I feel beautiful, young , refreshed and ready to take on the world again ! Ha ha. Beauty is our super power ! read more

The Lash Lounge - Eyelashes by Reagan! - Threading Services Near Me - Walnut Creek, California

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Maria does my lashes and brow she does it so perfectly she's probably one of the best ones out there I would recommend her to every single person walking in the store , flawless lash job , she makes your lash look so natural yet so beautiful ! read more

Lidia did a great job and my lashes look great! She was efficient and nice. Great look for my party.

Overall a great experience. I got an eyelash lift and tint and everything was done in an hour. The girl that did my lashes was great and everyone was so nice. And I love that offer you a blanket in case you get cold. read more

Reagan was amazing! My lashes are on point! I'm ready for my vacay! I highly recommend her and this spot!

Disappointing & feels scammy (admin/process, not stylists) I've been here 3 or 4 times. The stylists were fine--my issue is the administration, which feels borderline scammy. They quietly charged $75 a couple days before the appointment with no system email/text receipt or notification--only a phone mention. Then they've called last-minute to reschedule (about an hour before), and again no written confirmation, no updated reminders, nothing. After they rescheduled my last appointment, I had a work emergency and couldn't make it. Ten minutes after the appointment time, they called to just ask why I was a no-show, and then they just charged me the full service amount anyway--zero grace. It honestly feels like they want you to miss so they can charge you. They also push subscriptions/reviews nonstop, and now I'm getting weekly "we miss you" emails. Never again. There are plenty of better lash places nearby that communicate clearly and don't play billing games. read more

Mariah at lash lounge walnut creek was fantastic!! best lash lift and tint ever!! Go see !!!

I love this place highly recommended it! Last week I have my eyebrow tinting lash lift and tint with Fancy and she did an amazing job Love my brows and lashes Amazing work read more

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Kat is the best! My holiday gift to myself - love the lashes! I fell asleep! Very calm environment, expert service

My first time getting a lash lift and eyebrow tint here and I'm very happy with the service I received from Lydia! She made my eyebrows look amazing (and that's after I haven't done anything to them for YEARS). I already made my next appointment. read more

Worst reliability I've experienced. I had to stop coming here because they consistently canceled and rescheduled my appointments at the last minute without calling or asking for my consent. To make matters worse, technicians would frequently fail to show up, or they would swap staff without any prior notice. Completely unprofessional. read more

First timer here. Just got my lashes curled and tinted. Love them! Claudia was fantastic!!!!

Lash lift and tint was quick and easy. My Stylist was knowledgeable, experienced and friendly.

Alicia did my lash tint and lift and it's absolutely STUNNING!!!!! Great experience amazing results will be coming back in 8 weeks :)

Lydia did a great job on my lash lift this afternoon. She was patient with me since it was my first time and I was very happy with my results! read more

The worst service ever, I had lashes for almost 12 yrs, never was texted 2hrs before my appointment being asked if i had them done here or somewhere elese. Even though i booked a service for refills! Which already means i have lashes remained! Then i was asked refills from somewhere else is extra $50! When i said no then the rep was like we can do u a favor remove ur lashes and do a full set which it would be the same price of adding that $50!!!!! I have never seen a place begging for $50 this bad! read more

Giving two stars given the stylist was kind, but be cautious booking here. When I asked to reschedule, they moved me to a higher-tier stylist without disclosing that they moved me to a higher-tier stylist, which costs more. My appointment still started 15 minutes late because the stylist was finishing another employee's lashes. Despite following all aftercare instructions, every lash fell off within 7 days. read more

Bad reaction I made my first appointment with this company when I showed up the first time they told me I didn't have appointment scheduled so I called bank talked to Suzy she made appointment for the next day I guess she was upset for complaining and this is what I got!I work in customer service I have already missed 4 days of work because of this read more

The Lash Lounge - Bad reaction to lashes be care Suzy doesn't call beck to help take care of my problem - Threading Services Near Me - Walnut Creek, California

I initially wanted to get eyelashes, but when I was reading their website they had "eye lash curl". What? Since I actually have pretty decent eyelashes I opted for that instead of false ones. They look fantastic. You do need to have pretty good lashes to begin with. Plus it's more affordable. You only need to go every 8 weeks! Claudia was great too. I highly recommend Lash Lounge. All the staff were warm and friendly. read more

I'm just going to share my conversation with this lady and let you decide for yourself. I didn't even get in the door. I'm actually going to delete this review after the owner gets a chance to read this because they did change the misleading text and $149 is not a bad price for lashes. What upset me was the audacity of trying to say the normal price was $300 for a classic natural lash look. That is outrageous. I would have appreciated you honoring what the text message said for at least one of the appointments I was scheduling. What it says was misleading. Not your employee calling me saying I read it wrong and just getting off the phone and canceling the appointments. The 15 percent off the $149 price discount you told her to offer wasn't until after she had already just said to me I read it wrong, getting off the phone, and canceling the appointments. At that point I was already aggravated with the initial response. I'm glad you changed the wording to something that isn't misleading. read more

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