Booking the appointment was easy and convenient. I got there a few minutes early and checked in. Hayden came to greet me not too long after that and talked about which set I wanted and if I had pictures. Followed her advice and opted out of the anime lashes in lieu of retention. I requested just a natural look for everyday. Hayden delivered! She was super friendly, thorough, detailed, and took her time throughout the whole process. She was constantly checking her work and I couldn't be more satisfied. It's been years since I got my lashes done so it was nice to enjoy the quiet and be pampered in a heated massage chair with a blanket. Thank you, Hayden! read more

Hayden does my lashes great, but in the last year I have had other staff members from Lash Empire call at the last minute to change my appointment times. Mind you I have my lashes done there every 3 weeks. it was tiring. I could never rely on the time slot I made an appointment for. I was told by Kelly that she has been in this industry for 30 yrs and this is normal. Then why make an appointment at all? They have no regard for the customers schedule at all. I am 68 and have been receiving services in salons since I was 19 and have never had this happen so frequently before. I had to move on to a new shop. read more

Amazing! Beautiful inside. Relaxing and all the staff is very friendly and professional. They recline you on a chair that massages your legs with a blanket. I've taken a few naps. Highly recommend! read more

I've finally had it with this place. The manager is rude and overcharges. Take your business elsewhere!

Service was very good for eyelash tint. Only recommendation would be to recommend after care. I was only told to use castor oil on my lashes; but googling "tint Lash aftercare" I found more recommendations during the first 24 hours. read more

This place is amazing! I've been to a few local lash extension salons, and they were alright. The hardest part is laying on that flat table for an hour plus doing nothing. Not at Lash Empire! During your appointment you'll be seated in a darkened room with music, in a massage chair!!! It was the most relaxing beauty appointment I've ever had that wasn't an actual massage! Haylee was wonderful and professional. She did a great job asking for my preference in the final product and was oh so friendly. If you're looking to get lash extensions, don't bother going anywhere else - Lash Empire is it! read more

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Great service! Super relaxing massage chairs and peaceful space. Love my lashes! Kelly was super helpful booking my appt. Thank you so much! read more

The Lash Empire - A week after my appt. - Eyelash Service Near Me - San Ramon, California

This place is awful the manager is rude don't go here waste of money she's not good at placing lashes she can't even book your appointment correctly she argues back and forth she messed up my appointment three times. read more

Consistently went here attempting to find a good lash artist, I wanted to love this place so bad such a nice aesthetic but the quality is horrible months of wasting money each fill $100 and two days later to need another fill. Retention is horrible. Also I asked for a Bambi set and continued to receive volume sets and fills, glue burned my eyes for days, they used clusters instead of fans. Just a rip off I do not recommend this place. Although I appreciate the response I think 11 times is more than a fair share of chances. The resolution I found was to go somewhere else that suited my needs better. I will not be gaslit by a business owner because of my experience at their establishment didn't go how they thought it should have. The staff is super sweet and very courteous, the lash artists are as well they just didn't deliver what I asked for which was initially not a hybrid or volume set that's what was given and never corrected. read more

I got my first ever lash lift yesterday. Haylee was professional, detailed, friendly, and well-versed in her craft. 45 minutes flew by and I left the salon with beautiful, natural-looking curl to my lashes. I don't wear mascara or use an eyelash curler typically but this little change makes me feel so pretty and put-together. Can't wait to see how this holds up over the next 6-8 weeks and will very likely book a return appointment in the future. read more

The Lash Empire - Eyelash Service Near Me - San Ramon, California

I would highly recommend Yesenia! She is very sweet and professional. She is always on time and remembers exactly what I want. She'll always ask me if I would like something different or the same. I love the way my lashes look every time!! I like lash empire a lot. It's clean and I love that they hold a card on file so I don't need to bring anything when I arrive. The only downside I would say is the way they do their pricing. I don't mind paying more than most places (their prices are high) but if you try to schedule a 2 week fill only 1 day or 2 days after the exact date that you went it's considered a 3 week fill even tho it's not in the next week. Which again makes it even more expensive. All in all, if you don't mind spending, I would recommend. The staff is very friendly. read more

The Lash Empire and Kelly are wonderful, always working around my insanely busy schedule, and taking such good care of me. This place is outstanding, top notch! Hayden is absolutely AMAZING!!! She is so talented, a true artist, and a consummate professional! She is also such a wonderful, caring, lovely person, and her work and our talks are good for not just my physical outside but for my spirit. I always leave looking and feeling my best. And especially whenever I have a really important event such as filming for a movie, interviews, magazine shoots, with cameras all around me (I'm a scientist), it's Hayden who preps me and helps make me look and feel so ready and pretty. I have become reliant on her and her amazing skills, and it saves me so much time (no mascara and eye make up needed!). Out of all my femme-focused products and needs it is my lashes done by Hayden that I love and want the most. I could let pretty much everything else go. I love her! read more

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The Lash Empire is incredible! From the scheduling to the application and post treatment- all amazing. Every staff member is exceptional and so friendly. Their professionalism was also impressive as they followed up on my requests/inquiries quickly, never leaving me guessing. Also, my visit to Lash Empire was my first time having lash extensions ever. But Katy, and team, took extra time to explain my options, the process and the post care instructions. She showed me many options of lashes to ensure so was applying a style that most suited my preferences was able to advise, as needed or when requested. To apply a full set does take some time and tedious attention from your technician. But Katy made the whole process so seamless and the reclining massage chairs and cozy blankets helped make the time fly by. I'm fact, it was a great opportunity to practice your meditation and mindfulness. I absolutely loved my whole experience and will certainly be back! read more

Gina and Angela are amazing. I have been getting my lashes done here for quite some time now. They are a great quality lash, they last forever and they look amazing. The shop is beautiful, clean and inviting. Thanks again ladies read more

The Lash Empire - Fill time. - Eyelash Service Near Me - San Ramon, California

Super friendly salon mgr Kelly... I had my first session w Haylee, and received a full hybrid set. Haylee was an amazing technician and easy to converse with... read more

Thank you, Esther!! I loved my experience here! My lashes look amazing. If you're looking for incredible customer service and attention to detail, you have to book your appointment today. So happy!! read more

This place is the Best, from the moment you walk in the doors to the time you leave ! Gina has been doing my lashes since Day 1, she is extremely professional, knowledgeable, kind and takes such good care of you as you are sitting in the most comphy massaging heated chair ! I love that she cares about your natural lashes as well ! The environment is so relaxing as well,and very clean! They are very accommodating, All the gals are so nice and really want you happy ! I love to support a small business that appreciates the customer ! Thank you for making me feel so special ! This place is the best ! read more

With tips I spent $240 and the lashes did not last. By the 5th day, 3/4 of the lashes were gone already even though I followed the care instruction. Not too thrilled with the value. read more

My first and not last time I'm coming here! I have always wanted to try lashes so I I reached out to Kelly (owner) and asked her advice. She suggested a lash lift instead of lashes since I am someone that is low maintenance. I am super pleased I did! Book with KD, she is great! The whole experience was AMAZEBALLS...Check in and checkout was seamless! The best part of it all was the massage chairs! I could just sit there all day! Well maintained and clean business! Would definitely recommend! read more

First timer review - did the Heartbreaker lash set with Gina and they came out beautifully! Gina was kind and accommodating, and the whole experience was incredibly relaxing from the gentle massage chair to the meditative instrumental music. Would definitely return :) read more

I absolutely loved my whole experience from start to finish! When I was initially booking my appt, Kelly was extremely friendly, patient and super accommodating in helping me find an appt. time that would work around my schedule. My appt. was today and KD did an amazing job on my lash lift and tint! She was very friendly as well and extremely thorough which I really appreciate. We had a nice conversation which really made the appt. feel like it went by quickly which was nice. Everything was spotless and the atmosphere is very zen and spa like with music and relaxing massage chairs. Ahhhh Highly recommend! read more

Worth the hype. I read SO MANY reviews before I committed to a spot to get lashes. Because of my schedule I cannot commit to the availability of a single lash technician, so I've been to probably 10 different lash techs at Lash Empire since I started going a year ago and every single person has been remarkable. They take notes on what they did so that your lashes can stay consistently dreamy and tailored to your unique preferences. Side note: if you haven't had lashes before do yourself a favor and DO THIS. I feel gorgeous when I wake up, at the pool, and even getting off of airplanes. It's the best investment for your confidence routine. read more

I've been a loyal client for over a year. This review is not about Gina - she's amazing and I'm very happy with her work. My issue is with the scheduling and how the owner Kelly handles last minute changes. I'm okay with a scheduling error here and there, however after approximately 3 or 4 last minute changes on their end, it's disappointing to be treated as if I'm not a returning client. The owner made me feel like I was being unrealistic by wanting to see the same person (when I was originally booked with that person). read more

I had a 90 minute massage with Jeana and it was AMAZING! I am a side sleeper and carry my stress in my shoulders so I'm not easy to massage. She made sure to work on my knots, find my trouble areas and work them out as needed. I highly recommend Jeana. She has the best hands and technique! Thank you!! read more

If yelp had a negative star rating, lash empire would receive a 10 out of 10 ! This place is a nightmare! I've used them 3 times for lash services and 3 times have been horrible. 1) They dont listen or communicate customer needs 2) they don't allow you to be running 5-10 minutes late as they've booked back to back services. So if there's traffic or normal paling etc issues they don't care 3) they don't allow you to reschedule without charging you and if you're late , oh well, you're charged either way 4) they charge your card without acknowledging or signing that you authorize r the charges which is against the law ! 5) the work they do is horrible, not what you ask for and they still charge you ! Don't say you weren't warned. This place just wants to take your money ! read more

Love my lash lift by Hayden!!! I'll be seeing her every month! The chairs and ambiance was so relaxing that I was sad to see it end. My lashes came out beautiful. A lash lift is an option for those who are allergic to eyelash extensions like myself. read more

The facility, staff, and service are great!! I love Hayden!! She's really good with eyelashes and very gentle. The only downside is that this place is a bit pricier than other places I've been to. I will continue going though. read more

Lash lift and is working out great! Clean, new, easy parking at City Center in San Ramon.

Unfortunately I had to give 1 star- I would have done 0 but that's not a option. First timer for lashes, and hoping to find another place that will actually do what I ask. I ask the reception about what style I was looking for she insured me that after a chat with my lash lady we she would get it right. After literal hours (3 1/2, which is fine if that's how long it takes!) took one look and wanted to CRY. It was sooooo far from what I asked her to do! We ever looked at pictures together ans then she agreed that it didn't look like what I asked. She then had me sit back so she could " fix it" and it still looked the same. Bottom line it was not what I asked her to do, and for the price I should be leaving loving it. She then tried to convince me it looked good even tho it was not what I asked her to do. . At that point I had been there 4 + hours and just wanted to leave . She called her boss as we were at the counter checking out. And then put me in the phone for idk what resin. The owner / manager sounded just as confused as I and frankly passive aggressive with me. I told her please I just want to leave it's Karen's sim tired! True lady then at the counter charged me full price ( even tho she said she would give me a discount since I hated them and want them off !) and would not give me my card back at first still trying to convince me it was nice look g( it's not ) . Get a lash growth serum, they work ans it's your own lashes . Would not rec come to this place. P.s the receptionist took forever to come up from the back and hardly said hello to be when she arrived. Heading to another place to get them off me ! read more

The Lash Empire - Adding photo - not even 24 hours a this is all one side that came out! - Eyelash Service Near Me - San Ramon, California

I've had lash extensions for over 13 years now. The Lash Empire is the most professional and clean salon I've ever visited. And, Gina is hand's down the absolute best at her craft! Her attention to detail is unparalleled. I have never been happier with my lashes and constantly receive compliments. I'm a client for life!!! (~Mrs. Paul) read more

I had a full set done by Reia today and I absolutely love them! Within 5 minutes of walking out, a random person stopped me to compliment how great they look. The heated massage chair was an unexpected surprise as well! read more

Hayden is the BEST for lash lifts!! I recently moved and have been looking for a new lash place. Hayden did one of the best lash list I've ever had. Not only is she talented, but she is super sweet and gentle. Can't recommend her enough. The environment at lash empire is also super relaxing. They have dimmed lights, play peaceful music and all of the chairs have massage. read more

I have been going to Lash Empire for a year and a half. I have been happy with every appointment. The location is always so clean and spa like. I have seen the same technician the whole time and she is wonderful. I recommend this place for anyone that gets their lashes done. read more

I got a lash lift and the results were great! Plus it was less expensive than other places I've been to in the east bay.

Had my eyebrow done by Tiffany, she took her time and did a such great good!! Love it, thank you:p

I rushed in for my eyelash lift at 7 pm on the dot worried that I may not receive the absolute best service because it was so late but to my surprise Angela happily greeted me as she was wrapping up her previous client. After a glass of champagne, Angela went over my options of curl pattern and we began the service. She wore a chic black mask before we began so that she wasn't breathing directly down on me the entire time. I can appreciate that!! She placed a pillow under my knees so as to not put pressure on my back and placed a very comfortable blanket on top of me. I fell asleep and a short 45 minutes later, my eyelashes are gorgeous and I love them! It was only $70 which is far less than the $200 I was quoted at a nearby place. read more

I got my lashes done here before going to a work conference and they were excellent. They were clean and well done. They explained lash health and how its important and were great about explaining lash care. A great choice for new lashes or fills. read more

The Lash Empire - Eyelash Service Near Me - San Ramon, California

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Karina does a fantastic job at designing lash sets that work for your individual eye shape! She truly takes the concept of quality to heart, and it shows in her work. Her bedside manner is relaxing and comfortable. You're in good hands!! Artistic, esthetically-talented, and intelligent, Karina is your girl for ALL things beauty! read more

Cute & trendy space with accessible parking. I had 2 waxing services with Aera Chung that I booked via the Vagaro app. The app was easy to use and sent me a reminder of my appointment. Aera was friendly and informative. I would recommend this business and Aera's services to anyone in the area needing waxing or eyelashes. read more

When it comes to companies and customer service, this isn't the place that puts customer satisfaction and customer service as a priority. While certain stylists do a great job, others do not and for the cost the inconsistency is frustrating. Your stylist is fully booked and you have to schedule at 15 days instead of 14 days? Well that's a 3 week fill and if I remember correctly 30$ more. Ask for a break because it's only 1 day past 2 weeks and there are no appts left...too bad, it's a 3 week fill. Today I cancelled my appointments, 1 hr and 20 minutes past the 24 hrs. I just finished a nearly 24 hr straight shift working in the ER and literally just got the chance to call in. Nope, charged 60$ for the appointment because I cancelled (hadn't confirmed-but now I find out that doesn't matter), wasn't told this when I called and when I called back I was told I'm an hour too late. This company has 0 customer service skills, becomes argumentative when you had a bad fill experience, has no desire to put the customer first and makes it clear that they only care about the money and not you as a client. I've had many many years of customer service experiences and if there is any issue or complaint, they are defensive, argumentative and flat out not helpful. read more