To tDouglas M- this is my reply to you! As someone who works in customer service, this review…read morehonestly reads less like constructive feedback and more like someone looking for something to be upset about. A short wait, a staff member stepping away, or a moment of confusion is normal in any business -- especially one that's clearly served you well for years. Most people understand that. What's disappointing is seeing a long, dramatic write‑up over something so minor, especially when the employees you're criticizing are real people doing their best. Turning a brief inconvenience into a public takedown doesn't make the business look bad -- it highlights how unforgiving and unrealistic some customers have become. If this is the worst thing you've experienced here after years of good service, that actually speaks volumes about the quality of the staff. Not every moment needs to be escalated into a Yelp saga. A little patience and basic empathy would have gone further than this review did.

I have been coming here for years, even when it was lunch box, and never had a problem, until now…read more So I'm giving them 3 stars but normally I would give 5 stars (if this was my first or second time, it would be 1 star and I would not return). I come in once or twice a year, usually before a beach type vacation to get my back waxed. They have always had someone at the front desk when I walk in, but not this last visit. Let me mentioned before getting into it, the place is always clean, the entrance, Hallway and wax rooms. The wax service is always fast, professional and as relaxing as it can be getting waxed. I never had a scheduling problem until now either. This last experience was not good. I arrived at 1030 my scheduled time, but no one was at the front desk, but I could hear someone talking on the phone in the room behind the desk. I waited 5 minutes figuring they would come out, but no, so I start to ask if anyone here? No response for 2-3 min, so I asked again, then a lady with black and purple hair comes out of the room and say someone will be right with me and turns back around into the room to continue to talk on the phone, as if I was bothering her at work!! Then a few minutes later, another person comes out from down the hall (I think she was actually with a client) and asked if I have been helped, I said no and told her my appointment was at 1030, she tells me the appointment was at 1040 (this was at 1042, already past my apparently rescheduled appointment) and said someone will be with me shortly. Then the other lady that was talking on the phone comes out from the room behind the desks. I sat there about 5 more mins until my wax person arrives, say sorry for being late, and gets ready (it appears they changed the appointment because the wax person was running late), they never told me they changed the appointment time (no text like all the other notifications, which I like from this place). The appointment was never changed on the website, only locally, maybe they just lied for her, and told me 10:40. Oh and no one ever came out of the room behind the desk after the phone call lady, while I was waiting for my room to be ready. It was clearly a personal call at work and she didn't want to be bothered at work. At the end, I still tipped, against my better judgement, a lower 10% rather that the usually 20%. The wax person was late, but apologized. I think I will return because up until this time it has been great, but not sure.

I've been here before and didn't like the gal I had before. And just had it set I wasn't going to…read morecome back to this location. However I was desperate today and figured I'd come again. I had Amanda today and have not been so relieved for her attention to detail on my service. She is the reason I will come back to this location specifically and I can not express enough how hard it is to find a wax specialist who is friendly, meticulous and pays attention to small details.

Had my eyebrows and ear waxing done and unfortunately I left pretty disappointed. My eyebrows came…read moreout completely mismatched -- one corner was made way too thin while the other stayed noticeably thicker. The ear waxing process was also much more painful than I've experienced before, and during it, wax got into the hair near my ear. After several minutes of trying to remove it with some kind of liquid, the only solution ended up being cutting that piece of hair off because the wax wouldn't come out. Overall, not a good experience and I won't be returning.

Listen to me, ladies (and some gents)---stop waxing and start sugaring! Waxing burns, you get bad…read moreingrowns, the stubble is terrible! Sugaring doesn't have any of those effects. It's basically a big ball of melted sugar and some lemon juice that gets smoothed on your skin and rolled off. No strips or burning. Jen is great. She asks me about my weekend plans, my family, etc. to distract from the pain (yes it still hurts, but not as bad as waxing, I swear!). She's so fast and doesn't have to go over the same area over and over. She has great hours. She's an independent businesswoman who runs a clean and honest practice. What more do you need?

Jennifer is so amazing! First time getting a Brazilian (and first time trying sugaring in general)…read more She made me feel so comfortable and made the process quick and painless as possible! Very knowledgeable, you can tell she loves what she does. Very clean also. Highly recommend!

I've finally had it with this place. The manager is rude and overcharges. Take your business…read moreelsewhere!

Amazing! Beautiful inside. Relaxing and all the staff is very friendly and professional. They…read morerecline you on a chair that massages your legs with a blanket. I've taken a few naps. Highly recommend!

Sad to see her leave our area but love her and loved my wax apts for Brazilians! The were pretty…read moremuch painless and literally took 15 min every time was in and out in no time!

Great service, extremely comfortable and decent price. I've been twice now and I do like the wax…read morebetter than the other wax most other places use. They are VERY thorough, and I like the gleam in her eye when she goes to pop something juicy or gross. A girl can really feel comfortable spreading and getting it all taken off. I also get the Vajaycial? A wonderful, cooling mask that truly and honestly helps with break outs after a wax. You gotta do your own aftercare to keep up the flawless skin, but she gives you a great clean smooth base to start from. Already have my next wax booked here.

Asked a friend how her brows are always so freaking clean and gorgeous - she told me Kiki's. Is…read morethat not the best advertisement a company can get? Kiki's ALWAYS gets my brows right. And I don't say much either, they are great at seeing which shape looks good on me + follow my natural growth. Even told them my problem/ sparse areas, so we are letting those grow out right now. Always quick, easy, affordable, clean and they never miss. I've gone now at least 5x.

I've been coming to Kiki for almost 10 years (if not more)! She is an expert in brow shaping, she…read morewill make sure to shape your brows in a way that compliments your face, while also maintaining the thickness as much as possible. She'll let you know if there are areas that need to grow in and shouldn't be messed with. On top of her expertise, she is very efficient, making the entire process as painless as possible. Aside from eyebrow threading, her salon offers full face threading, body waxing, microblading, lash lifts, and more! Be sure to check them out next time you're in the east bay. She has a few locations located in convenient shopping centers.

Well I had my very first wax with Asia she is amazing. Made me feel very comfortable talked me…read morethrough it I hardly noticed the pain. She is very professional. Iam now ok my second wax with her and I noticed my hair grew back her thin and it didn't even hurt this time at all. I'm ver pleased with her work I recommend any ladies who are new to waxing to Come see her she is the best. 5 star rating no lie

I hadn't had a Brazilian in a long time, but I found Asia on Groupon so I figured I'd try her out…read more Well I'm glad I did because she was awesome! She was done in like 20 mins, very friendly, clean and cute salon, and didn't hurt at all. :) Highly recommend!

I had a facial last year and have an an appointment to go back for a facial. She's great.read more

Great service, professional & friendly…read more AnaLisa was very easy to schedule with & she was so responsive.

I had a great experience here. I wanted to relax and that's exactly what I did. First I got a…read morefacial from Susan who was the absolute best! I love her and can't wait to come back on a regular basis to see her. Next I had a Swedish massage from Imerlda - and I totally fell asleep mid massage - that's when you know it's amazing. Great service , friendly staff. Can't wait to return!

I have been going to Bodylines Day Spa for over 10 years, The facilities are nice and clean, very…read morefriendly front desk and the massage therapists are professional and well trained. There are many wonderful therapists there and Fen is one of my favorites! Highly recommend.

After doing laser hair removal and having adverse affects from it I started going to Silky Touch…read more Out of no where I started growing thick chin hair which I never had before laser hair removal. I knew the only way to get rid of it was to get electrolysis.. which honestly was the best decision ever! The location is fabulous of Silky Touch. It's in a very safe and quiet area with lots of parking, a secure building and a very very VERY clean treatment room. I completed 10 1 hr sessions over the course of 11 months and now my chin, sideburns and upper lip are all hair free! ROMA IS INCREDIBLE!!! She is incredibly meticulous and extremely detail oriented. Everything about the experience I was impressed with. Excellent bedside manner and so great at what she does! My before and afters speak for themselves. This would not have been possible without Roma and Silky Touch. *I also think their prices are incredibly reasonable. Heck! It was less expensive than the laser hair removal I will 100000% be returning for a different body part solely because of how impressed I was with my experiences there. THANK YOU ROMA!!!

Silky Touch in Alameda is in a great location. I had an electrolysis appointment with Kira…read morerecently. Kira is very professional and friendly, very easy to work with. My appointment went well and I will schedule future appointments with Kira. I can highly recommend Silky Touch. Christel R.