I took my 9 month old long haired kitten to Joyce to have groomed. I wanted my kitten shaved because she was becoming matted on her belly and was uncomfortable with the heat. I called Joyce and made an appointment. The day of my kittens grooming, Joyce stated she would shave my kitten, clip her nails, clean her ears and glands. I didn't want my kittens glands done because that's the job of my vet, not my groomer. I left my kitten with Joyce and she told me to give her an hour to do her grooming. An hour later, I returned to Joyce's house where she had met me on the street where I parked explaining that she couldn't finish grooming my kitten. I questioned why. Joyce said my kitten was mad and hissing
I asked when did she start hissing. Joyce said she did her ears, glands and trimmed her back paws. I expressed the glands were not to be done and that probably pissed my kitten off. When I went to greet my kitten who was now back in her carrier, I seen where she was only half groomed. She looked hideous! Joyce asked if she had ever been groomed before and I told her no. She said my kitten was probably scared and that if I gave it a couple days and called her back, she would finish grooming my kitten
In good faith and trusting that Joyce would keep her word at finishing my kittens grooming, I paid Joyce $60 as she requested for the full groom. Now a few days have past. My kitten looks hideous! I've called Joyce 3 times and asked for her to call me back so I can get my kitten in to have her finished grooming. Joyce has refused to return my call. Here's what upsets me the most: I had the option to take my kitten to a big brick and mortar place to get groomed, however, I chose to help a small business out. I put my trust in Joyce and her work. However, she has been avoiding me to finish a job she had been paid for. I do not recommend Joyce to groom your cat. If my cat got angry from her cleaning my cats glands, then that's on Joyce. Joyce is not a vet and should not be doing this to any animal imo. My kitten has been traumatized and sleeping with me constantly since she left Joyce's care. Beware of this groomer! She doesn't do professional work, and she's not a vet, so she shouldn't be allowed to do Vet work. This is very concerning to me! read more