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    The Groom Lab

    5.0 (9 reviews)
    Open • 9:00 am - 4:00 pm

    Get pricing & availability

    Response time

    3 hours

    Response rate

    15%

    Services - The Groom Lab

    Bath and groom only

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    1 month ago

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    6 months ago

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    2 years ago

    I was worried for my dog's first groom. Nick was great! Looking forward to our next visit!

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    3 years ago

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    2 years ago

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    3 years ago

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    2 years ago

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    3 years ago

    Nick did a great job. Very easy to schedule with. He was very efficient, and my pup looks great. highly recommend

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    3 years ago

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    PetSmart

    PetSmart

    (34 reviews)

    Shadyside

    TL;DR avoid Jenna.. the other staff we've had are great…read more I arrived a few minutes early to my appointment bc when I booked, they told me that one of my dogs needed some documentation. Jenna greeted me with: well you're here before your groomer, and I can't check them in, because I can't be responsible, so you'll need to wait. I said okay... Then, she said, you won't be able to drop them off together bc one of your appointments is for now and one is for an hour from now. I explained that in the past, I've always dropped them off together, and they hold one while they groom the other..Because I live twenty minutes away, it doesn 't make sense to go back and forth for each dog separately. She told me, she didn't think that would be possible because she wasn't sure if our groomer would have other dogs that she needed to have there... which doesn't make sense...I've seen them hold a bunch of different dogs while they're doing the grooming and waiting for owners to show up and pick them up. The other staff I've met are all great... hopefully they'll give her some customer service training!

    I phoned ahead to schedule an grooming appointment on 8/20; they told me I have to come in 7-9am as…read morethey want to do cats before any dogs get there. That's okay. I showed up at 8am sharp and they said they don't have any cat groomers there for today. ? Never book here. A complete waste of my time after I Phoned in to schedule and confirm an appointment. P.S. Glad they cancelled my appointment. Never mind these pet-killers anyway.

    The Groom Lab - groomer - Updated October 2026

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