I've been going to Amy for grooming for 14 years. I currently have two small dogs, our last two grooming experiences at Bow Wow Styles have been terrible. in May I had both dogs in for grooming, when picking them up Amy got very upset with my toy poodle because she had peed in the crate. puppy was only 8 months old and had been at the Salon for 3 hours and not been taken out. It was Amy's idea to bring both dogs at the same time but I had no idea they wouldn't have the opportunity to relieve themselves. Well this week, I had both littles in to Bow Wow dropped off at 3:00pm was told to pick them up at 6:00. when we got there Amy was still cutting the toy poodle and the shihtzu was in the crate and crying. I asked one of the other groomers to please get Shihtzu out of crate so I could take him outside to walk. when the groomer was getting Shihtzu out of crate. Amy yelled at the poodle and said that's what I didn't want you to do. Next thing I knew Amy grabbed the poodles leash off the wall and yelled, I'm done, I'm done. She shoved the poodle and leash in my husbands arm and told him to take her! Had we not already paid I wouldnt have paid. Amy used to get upset with our now deceased labradoodle and once cut him in the rectal area requiring stitches. I've always tried to stay loyal to Amy she was my first groomer when moving here 15 years ago. Now it's my turn to say, I'm done! I will not ever be going back. Her website is also deceiving stating they sell stuffies, treats etc. My advice if looking for someone with patience for your furries this is not the place for you. read more