My wife prefers this Home Depot because it's just a four-minute walk from our house. However, I'm constantly amazed by the poor customer service. I consistently wish for our neighborhood hardware store. The value isn't worth the experience, and the selection isn't worth the hassle. You'll encounter bad customer service, with everyone blaming someone else for their problems. There are also numerous quality issues. I'm only giving this place two stars because there's a Jamaican guy who works there who is an absolute top-tier guy. If he's there, I'll always look to him. Brian who works in customer service is a bummer. I've interacted with him twice. Top tier butthole. read more

I wanted to recognize Autumn at the 7677 E.Broadway location (Tucson) for outstanding service. Autumn is very friendly; she goes out of her way to assist with product information. She was patient, knowledgeable and courteous. It's rare to find such dedicated service! read more

I have been trying to get help in Home Decor for DAYS. Just got off after the phone rang for 5 minutes - literally. going in did not help. Was finally told, after a few calls, that they did not even have people there until 9am. Other problems but this has been the most egregious. read more

I'd like to give a huge shoutout to Duncan (aka The San Antonio Spurs' Tim Duncan) for making my shopping experience at Home Depot exceptional. While searching for headboard connecting rod hardware, Duncan went above and beyond to assist me. His dedication to his work and positive attitude truly stood out. Not only did he help me search for the item, but he also provided guidance on where I might find it if Home Depot didn't carry it--showcasing his proactive approach to customer satisfaction. His exceptional service reflects highly on the store's leadership, training, and management teams for recognizing and fostering such talent. Please pass along my appreciation to Duncan for his outstanding work, and I hope his efforts are recognized with performance bonuses and future read more

@ home depot - bought an expensive lg dishwasher on 5/18/22. paid $160 for a 5 year allstate protection plan. never again!!!!! what a bunch of incompetent companies!!! why does home depot encourage customers do business with these people???????between allstate & square trade nothing is getting done. notified them on 2/9, appt with tech on 2/13. he said needs new water pump motor, and tells us it'll be ordered. 5-10 days to come in.... it is not ordered, square trade is assessing the situation, has reached out to tech, the only way they knew it hadn't been repaired is i filled out a survey?????? horrible way to do business. absolutely dragging their feet. appliance protection plans are a complete rip off!!!!!! taking your $$ in the hopes they make it so difficult that you'll give up and just buy a new appliance. lesson learned. i'm going to costco next time, and will not purchase a protection plan. and i'll buy a bosch. read more

I know there is a team Lowe's and team Home Depot topic but we are definitely team Lowe's. We have to drive 20+ miles just to get here and it's closer than Lowe's. We rent tools here for our small business and every single time have had nothing but problems. The staff are friendly sometimes but the tools are crap. We have had to drive back and forth several times (while on the clock for a 4 or 8 hour rental window) because we've been given tools that are broken, don't work or are too dull and not well maintained. Today I was told we got the wrong brush for our job, drove all the way back (40 miles and one hour both ways) to be given another brush that he said would work and it again did not. Waste of time, money and weather cause now it's too hot to finish our job. Value is not there. I know the Home Depot around houghton is opening soon so hopefully that one is better. read more

Do not rent equipment from them! they don't maintain them and rent you equipment that is broke if I could give 0 stars I would

We spent A LOT of money and bought a brand new washer and dryer through HomeDepot and the people they sent out to switch the doors (we paid for this service) stripped the screws AND now our washer won't cycle through because they messed something up and are refusing to contact us back to fix it and trying to blame GE when this is a HOME DEPOT problem. Go through Lowe's people, and don't get screwed over like we did. read more

I went to this location to select a washer/dryer combo for my new home. I met with Tom Kennedy, appliance specialist. He was very knowledgeable and extremely helpful as I made my purchase decision. Additionally, Tom was very pleasant and patient and made me feel confident in the choice I made. Overall, employees at the store were welcoming and seemed eager to assist customers. read more

Service is horrendous at this location. The majority of employees are morbidly obese and don't want to help. The layout of the store is terrible with merchandise displayed in the middle of the walkway. Selection is not good because you can't get anyone to help you find it. Lowe's is cheaper on most products and I gladly pay more at Ace Hardware so I don't have to deal with the crew at Home Depot. After having an order for delivery marked delivered when it wasn't, I live in a gated community they didn't come here, and they wouldn't refund my money I cancelled my Home Depot credit card had the card issuer refund my money, and I haven't been to Home Depot since. This is the same company that allows people to walk out of the front door without paying with loaded carts but treat me like a thief over $123.47. read more

Over and Above Customer Service!! During my visit to Home Depot I was assisted by two people. Darren helped me with picking out the best Saw Zaw for my specific needs. I also spoke with him about chargers and extra batteries. He showed me where I would find them for when I'm ready to come back and pick them up. So courteous and professional, with the knowledge for this a past assistance he gave me. When I went to check out I was assisted by Sandra. She was sooo extremely nice and it was a pleasure to have her answer some questions. She recommended the 2-year protection plan and how to register online. I needed the assistance of one of the store scooters for all the back and forth I had to do. Without that cart, I would not have been able to get the shopping done for the items I needed. There are other Home Depots and I'm sure their service is also great, but I will be doing my shopping at this store at 7677 E Broadway, Tucson, Az. read more

DONT buy a big appliance that has to get shipped. They show up 30 minutes before scheduled and don't wait for the schedule time. I called customer service. They say it's their policy if no one picksup the call they will circle around for the drop off later. This did not happen and I had to reschedule even though after waiting 10 days for my refrigerator. read more

I wish I never went with Home Depot for my flooring project. It was delayed for 8 weeks at the fault of Home Depot. Once it was done, I spoke to a manager for a partial refund (Mathieu) and he said he would need to escalate it to his store manager (Josh?). Mathieu has now been ignoring my follow up emails for 4 weeks. Terrible customer service. read more

The people in this store are super helpful. I have been here many times to experience the great customer care but yesterday was the best. I was looking for the "thingy that plugs into the wall and pivots so you can plug stuff in sideways." I think that's how I described it. The wonderfully helpful gentleman led me to aisle 5 and although it appeared they were sold out, he got down on his knees and searched behind all the merchandise. He seemed truly upset that they didn't have any swivel outlets. So I went to the other side of the store to get some fasteners. I turned around and there he was, running after me. He had found one! The last one. It's exactly what I needed. I appreciate this kind of service every time. I don't walk well, and often need to use a wheelchair and the people at the returns desk will always let me check out on that side of the store so I don't have to hobble to the other side. They will go out of their way to help you or find another associate who will be able to help. read more

If I could give zero stars I would. I placed an online order at 1030. Here I am in the store at 230 and my order still isn't ready. Decided to go get my stuff myself. Couldn't get any help until I tried to retrieve an item on the top shelf using their ladder. An associate became argumentative and kept saying "this isn't Lowe's." It's absurd to offer a service and not follow through with it. After today purchase, I will no longer shop here. Plenty of employees are standing around but can't be bothered to do their job. read more

Marco helped me cut some insulation board in s Most professional wY thank you! Kendra at check out researched the price as the new rigid foam insulation boards have no bar codes??! Time management Home Depot managers fix this issue please. Like this Home Depot better than Lowe's nearby. read more

The Home Depot - Sun summer cooler hats - Nurseries & Gardening Near Me - Tucson, Arizona

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It's your average Home Depot. I've been a few times and I have found what I needed for a moderate price. They also offer more expensive items. read more

The staff nailed it. Kristina helped me with blinds. She saw damage to my selected blinds, helped grab replacements, and cut my new set. She was incredibly kind and helpful throughout the entire experience. Maria was my cashier. She was very friendly and helpful. I asked for salt pellets and she rang me up at the register while an employee (sorry for not getting your name) overheard and brought the salt to me without being asked. read more

We have used this location and this has been our experience. They sub out vendors to deliver appliances you purchase from home depot and they were downright scary. Not to mention they dropped my dishwasher and thought I might want it installed with a big old dent in it. No carry out of heavy objects to your car....Finally, if you are going to another location to pick another item up, you have to ask them to verify the item is not broken. They were sending me to Oro Valley for tile before asking that store to open the boxes and verify contents were not broken and if I hadn't asked I would have driven 40 minutes for broken tile....no bueno...All of this when I was trying to get a home ready to sell and didn't need this aggravation. And they reimburse the exact way you pay so it's a complete pain if you no longer have a specific credit card ...it's great if you are a contractor but if you need help as a homeowner, not so much.. read more

I'm in absolute disgust. I walked into Home Depot to buy packing boxes. The staff was courteous, smiled and directed me to the appropriate isle. I hav no complaints here. However, what has really pushed me to leave a 2 Star is the fact that this Home Depot has gotten rid of all of its cashiers and replaced them for self checkout areas. Personally, I stood in the area until the one cashier assigned to 6 kiosks came over and offered help. I am not coming to a store to buy products and then checking myself out. There is no customer value in this model and neglects fundamental principals of consumerism. Go home Home Depot; you're drunk! read more

The Home Depot - Nurseries & Gardening Near Me - Tucson, Arizona

This is a typical hardware store with friendly staff. Just like all Home Depot stores they are laid out very similar to make it easy to find things. If you use the Home Dept app you can find things even quicker since the app will tell you which aisle and bin the product is in. Unlike some other places around town there are always plenty of people to help you out and help you at checkout. read more

Poor customer service in paint department. I normally don't ask for help or try to bother anybody but when you have no choice to get paint made if your gonna be rude and act like total asshole at least get the paint right. Sorry to bother you read more

We searched for a wood chipper and finally found one at HD. Normally I love this company but not this time. We live in OV so it took almost an hour to get across town to pick it up (that's okay, not their issue). When my husband gets there they are mad that he doesn't have a trailer, just his truck???? No one said to bring a trailer-that would have been good to tell us. He brings it home but no safety pusher ??? Ooops they forgot to include it. We go to use it and it's clogging, smoking and basically useless. We open it all up to find broken blades. AREN'T THEY SUPPOSED TO CHECK THIS FIRST? Back across town.... Joey the supervisor who works in the rental department apologized offered to prorate my bill. Yeah that's a NO. I explained it would be a full credit, showed him the pictures and he said its supposed to be checked first, very sorry and I got my full credit. He was the one bright spot, very nice, helpful and apologetic. 4 hours (2 trips back and forth) and we decided to just go buy one at Harbor Freight (same one at HD was $150 more) read more

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I went into Home Depot yesterday and was browsing down the back aisle of the store and saw a huge rat go under dome items on the floor. I got my items and got out of there. When so I mentioned to the cashier she said due to bird seeds in the garden area they are having a hard time controlling them - that's horrible. I can't shop with rats running loose. read more

Nancy, in appliances, is AMAZING! Yesterday I had to buy soil and I had to bring my elderly loved one, with dementia, with me. My LO wanted to know if she had any magazines (because his son might be renovating). He sort of went into a dementia state and wasn't making sense. He was starting to get a little bit annoyed and I felt so bad for her because it was hard for me to tell him that we had to leave since they didn't have any magazines available. She was so calm and helpful. Even found us an old magazine. This store is great all around. read more

We just finished a fairly involved DIY home improvement project, so we spent a LOT of time in this Home Depot. The employees were all very helpful with whatever we needed. Advice on tools, assistance retrieving/finding items, help with returns, help when the check out register was being finicky, and anything and everything else. We even had an old color paint that they were able to find us the new equivalent for (but hey, Behr/HD, stop changing your paint color recipes, it's not cool). They had all the flooring materials we needed and preferred in stock and easy to find. Their selection of types and varieties was more than sufficient for us, and we came up with a color palette that looks amazing in our home right now! Home Depot pricing is ok, probably a lot worse than wholesalers, but for me, much more convenient and accessible. The bathrooms were consistently a hot mess, though. I really wish they were reliably clean, especially since we were on time constraints a lot of the week so had to use public restrooms when needed. And Home Depot was a no-go in that department (when there's poop on a wall, it's time to find another restroom). Overall, I like this location and will continue to shop here. read more

Helpful for product finding. Helpful re. appliances during Black Friday sale. Friendly, courteous service. read more

The Home Depot - Nurseries & Gardening Near Me - Tucson, Arizona

Don't bother calling them. They treat you like they just want you to hang up and go away. Their customer service would be better if they just hung up on you. At least then they wouldn't waste your time. read more

Home Depot To whom this may concern "A Manager with experience/knowledgeable/Customer service in his or her area"! With the right training how to deal with a situation!! I have been in business for over 18+ years to know an unexperienced (Manager named Cory of building materials at store 410) at Broadway and Pantano, Tucson AZ That lets his ego and attitude, Unprofessionalism dictate the situation at hand. When it's the truth/facts, own it. Look at the whole Situation and Apply the training they give you to become a manager!!! Not letting your anger and Home Depot power control the way you treat customers or staff. Been going to this Home depot/giving them my business for my business and home needs. since it was originally located at Broadway and Kolb. Have seen many Managers/Staff come and go, along with the great ones that actually have Customer service skills (which obviously it's hard to fine now these days) what happened to treating people with respect and resolving the problem instead of making more problems just to please your ego and power to think your Right. Now that's out of line!!! Don't forget it's us Customers/Contractors/Business owners that keep the doors open at these box stores. This Home Depot used to be one of the best Home Depot in Tucson and hopefully it will get back up there. Be aware if you need a manager and his name is Cory in building materials good luck in resolving the issue. When you asked for a manager they are supposed to make the situation better not worse. Facts=Truth easy math, Attitude/ego/power= more problems for the Customers and Managers. Do your due diligence!!! Also most of these new Cashiers (you know who you are) have bad attitudes look like they hate there job and customers. Probably talk behind your back once you leave the store, if you got a problem speak up. Trying to ask them for help or where something is at, you get a nasty Attitude along with a look like what do you want!! No wonder why they're coming out with computer cashiers. (Maybe that's why there in a bad mood) who knows!! But I will say this there is still a handful Cashiers/Associates, etc that been there long term and are great to deal with. That actually have customer service, knowledgeable help. That know you by name when you come in, they say Hi. Hey what can I help you with. The best part is they Smile or tell you a joke, make you laugh !!!! Makes me think why are they not in Management. Every Once in a while you'll get a great manager that knows what there doing. Then The customer comes back and tells everyone he knows how great the store is and that manager is great to deal with if a problem will occur. Everybody entitled to having a bad day but when it's constantly the same each time you know there a deeper problem Existing. If you hate your job/customers move on and let someone else take your spot and make this place great again. You know a good attitude and positivity goes along way. Thanks, Ishmael read more

What! Priced out lumber etc for a fence...in one week there was a 25% jump in price. Loading stunk. No organization. People just parked in loading area. Doing nothing but getting in the way. While in the parking lot, there were so many loose carts! It was like a horror movie....when will they attack the vehicle! Oh my does anyone work here? Craziness. Go early if you must go at all. I do prefer some of the other stores. This one always seems to be more disorganized. read more

Was looking for new wood to try out for a project and was lost in the lumber department. An associate stopped and asked me if I need help. Explained what I was trying to do and he spent at least 10 minutes showing me all my options and picking out the sheet and then even cut it perfectly for what I needed. read more

Every time I go in to Home Depot I am frustrated and leave angry at the stupidity of their staff -from a clerk to a so-called manager. This time: I went to purchase a hose totaling $32.59 I wrote a check and the screen said "check declined" with a code (201) I called my bank and had her on speaker so the cashier could hear for himself that checks are not Declined-it is the telecheck and the code can tell them what happened- The banker then suggested a different register and the same thing happened-so he calls the manager-he says he has no authority to check a code that my check was declined -I told him the banker said it's his system that checks are not declined. The so-called manager has no clue and no authorization-glad he has a title with no authority!! This place sucks. It is a shame since this store is around the corner from me so for a little farther -from now on I will ONlY shop at Lowes!!! read more

Why was staff inside with a cart filled with water bottles, but not 1 time did he offer any customers something to drink?? Had a nice time getting to rent an adjustable ladder for my a/c vent replacement @ home. The rental process is simple, quick and easy in & out service. Despite the lines to get into Home Depot, we didn't have to wait long at all. The staff were courteous and professional. There was a lot of options and prices to choose from. read more

The Home Depot - Nurseries & Gardening Near Me - Tucson, Arizona

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I needed some plumbing parts. After searching for 15 minutes in the aisle and section that was specified in the app, I finally found it on the very top shelf which was totally unreachable. I summoned a clerk for help and he paged someone to help me. 30 minutes later, I had to track someone to help me again. This time it took another 15 minutes but someone did finally show up. I spent over 1 hour waiting for help. I then went to another department to get a common sized fitting. Needless to say they did not have it. I then went to Lowes and with the immediate help of a clerk, found what I needed and was on my way home in 20 minutes. Don't waste your time at this Home Depot, go straight to Lowes instead. read more

Everytime I come here they have exactly what I need in stock. This morning we went shopping for a new terlet because my boyfriend's dumper kept clogging our old one. We did our research on YouTube where a toilet scientist flushed cell phones, hot dogs, hamburgers, and golf balls down different models. We were impressed and were able to find the one we liked easily at the Home Depot! The sales people are always incredibly helpful and friendly. Highly recommend them for all of your home hardware needs! They even sell flower bouquets and candy. read more

The Home Depot - They sells bouquets - Nurseries & Gardening Near Me - Tucson, Arizona

Told me an order was ready to be picked up at another location, so I drove to said location and the order in fact was not ready. Wasting my Sunday because of incompetence is extremely frustrating. Not the first time I've experienced bad customer service and getting just wrong information. You need a better employee training system because they are running wild and have no idea what they are doing. read more

Only go here if you MUST! Lots of employees hanging around who are rude and unhelpful. They let companies solicit while shopping. Never have what we need. I have spent tens of thousands of dollars there, but they are not getting anymore of my money! read more

In a time when it is so easy to order online, I try to support my local...anything. I am willing to drive and be present even during these relatively unsafe times. I consistently walk out of this huge store empty-handed because they don't have what I drove there to get and went in for. I was looking for packets of seeds. The seeds will not be restocked until the end of winter. There are things, like lettuce, that do not grow well in Tucson in the summer but thrive in winter. Where is the logic? I'm just going to start going to Amazon, I won't deal with traffic, my order comes to me. So much for supporting local business. read more

Local Home Depot the place to get all the stuff for self home care and planting. They do have wifi and reception is spotty. I usually use my own data plan and the Home Depot site or App. THey can tell you where to find things in the shop if you have difficulty. Remember holidays have the best options for buying appliances and tools. Doesn't really matter the holiday so if something goes out try to hold out because there will be a sale. Also this Home Depot like others give Military and veterans with the correct ID a discount. read more

I arrived at Home Depot this morning for curbside pick-up of merchandise ordered online because, like most people using pick-up, I'm high-risk for COVID-19. The employee bringing the item out to my car was NOT wearing a mask and walked right to me, sticking the item out in front of me to take from her hand. UPDATE: I called the manager and explained the seriousness of the danger of employees without masks circulating throughout the store with customers not wearing masks then bringing merchandise out to at-risk individuals. The manager refused to consider protecting curbside pick-up customers, stating that he will not require his employees to wear masks. DON'T EVEN USE CURBSIDE PICK-UP IF YOU ARE AT RISK! read more

The Home Depot - Nurseries & Gardening Near Me - Tucson, Arizona