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The Home Depot

2.9 (33 reviews)
Open 7:00 am - 8:00 pm

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Moldy fridge

Sold us a moldy used fridge but did not disclose that it has been preowned. It was on sale but they did not tell us why and tried persuading us that this fridge is a better option than another one. I think they were just trying to get rid of it. When we came to return it, they said the box and the fridge did not match to try to get us to make us keep the moldy, used fridge. They WILL NOT let us return it even though we bought it the SAME day! They're letting us exchange it but it's so hard to trust the store that just swindled us. It is atrocious how poor the customer support is. I've never had such a horrible experience at a store before. Do NOT go here! After waiting a really long time, they told us they don't know when the exchange will be ready and we have to wait until they can fetch it for us. They eventually gave us our money back because we didn't want to put up with their mistakes anymore.

outside side of building
Zip D.

I had to rush in here to get a pair of window blinds. The very first day I stepped in I was immediately helped by a tall brown skin brother slender short faded Caesar nice attitude on point willing to assist without me even asking. Now that's what you call customer service. I look for his name tag I didn't see it but it doesn't mean it wasn't there so I would have complimented him by name here in this post had I known nonetheless I'm assuming he was the only brother working in blinds and shades for the house area. I had to come back a second time to get the cut done for the blinds because my measurements given to me by someone else was wrong. At that time the blind was serviced by a female who also without any problem took care of the need. Had to come back after time because the blind was not measured properly by the same person who does not work at Home Depot who is associated to me who gave me once again the wrong measurements. So I ran into the same employee of Home Depot the tall slender brother and without any issues whatsoever he just wanted to know how he could be of assistance. I am formed him he cut the line to my specification and it is currently hanging up at my window right now. I appreciate employees who do their job perfectly. Thank you so much for hiring this gentleman as well as the young lady it made my day so much easier.

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1 month ago

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2 years ago

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1 year ago

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2 years ago

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2 years ago

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2 years ago

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5 years ago

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8 years ago

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7 years ago

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5 years ago

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12 years ago

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6 years ago

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4 years ago

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8 years ago

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Home D.

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6 years ago

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7 years ago

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4 years ago

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14 years ago

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11 years ago

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8 years ago

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8 years ago

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6 years ago

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8 years ago

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Home D.

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9 years ago

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9 years ago

The best. Hardware store. Everything you need and looking for is here. The staff are friendly. The customer lines are not that bad.

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5 years ago

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13 years ago

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13 years ago

Great place for diy. Good advise for own projects.Chris in kitchens & bath helpful, knowledgeable.

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9 years ago

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5 years ago

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8 years ago

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11 years ago

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11 years ago

Items are of poor quality and customer service is non-existent! Do yourself a favor and go to Lowe's!

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Home D.

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Review Highlights - The Home Depot

Tried many lumber yards and finally was recommended to go to Home Depot in Middletown NY.

Mentioned in 5 reviews

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The Home Depot - gardening - Updated May 2026

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