I wanted to take the time to say I love the new painted signs outside of the Home Depot in Mansfield. Being a person that doesn't shop much there. When I drove by it was very eye catching and I was able to see the deals they have. Great job!! Now I must shop!!! read more

It is always a long process to get your propane tanks everywhere you go, but with these automated dispensers at Home Depot you won't even have to get into the store or interact with anyone, you just purchase your refill or new tank on the Home Depot app, get the purchase code, enter it on the dispenser's screen, return the empty tank and then get your new one...the whole process won't take you more than 3 minutes. Nice! read more

The Home Depot - I love this machine. - Nurseries & Gardening Near Me - Mansfield, Texas

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What you see in the Home Depot app ($) is not always honored in the store. I was looking to buy a tool, HD advertised in their app for $99 and 2 in stock. Of course, the Mansfield store had none, and I could not get assistance from anyone to check in the back for me. The Burleson location showed 4 in stock, so I drove to Burleson and found 1 open boxed for $129. The Burleson HD would not honor the app price of $99. So I left empty handed. I went home and ordered the tool from Amazon at 4:30pm for sale a price of $69 and received it next day, free shipping, by 1:00 pm. Vendor was Amazon Northern Tool. Northern Toosl local store app showed it in stock for $149. SUPPORT AMAZON AND BUY EVERYTHING YOU CAN FROM THEM! Maybe the box stores will learn to honor advertised prices and start providing customer service once again. read more

Really frustrating that they don't bring in the bigger carts for the lumber section. Also INCREDIBLY frustrating that they let people park in the pro load zone and leave their vehicles!!! read more

We were looking for cement board., at the Mansfield Home Depot. We asked a gentleman "Jonathon" for help. He was right at it. We did want the cement board cut, he went to see what he could do on getting this cut. We are elderly, so made it hard on us to handle it. Jonathon, put the cement board on a cart, then asked if we needed anything else. He went out of his way to pick up a bottle of Goo Gone. He came back, then waited as we checked out, and loaded the cement board into our truck! This gentleman is by far the best employee that the Home Depot has on their staff. We are very happy as to how Jonathon has handled things for us. read more

I whole heartedly hate leaving negative reviews on businesses. I truly am one of those reviewers who takes the time to share the best kinds of experiences. However, I came here on a Sunday, dropped $200 on a new platform bed for my son at the customer service desk. Initial interaction was great. Fast forward maybe 30 minutes later when I couldn't find my wallet when I pulled up to a restaurant I was heading into for lunch. Being that this was the last place I pulled my wallet out for I called immediately to ask if a wallet was returned. Was told that it was not, I then asked if she could ask the woman who helped me at the desk to see if perhaps she put it somewhere. The woman on the phone said that she'd have her call me back. Fast forward another 15 minutes, I'm driving back to the store and not once on my drive did I get a call back. When I went back to the customer service desk I asked the lady who initially helped me if she had seen the wallet, the woman who answered the phone was standing next to her and cut in and said "oh yeah I asked and she didn't find it." Instantly in my head I'm thinking, was I ever going to get a call back? So I ask the woman who helped me when I first came in if she was sure she didn't see anything if perhaps she can ask around. So she annoyingly calls someone over the phone to ask if a wallet was returned and I was then informed that the person was going to check in the safe and would call back and let her know. Cool, so I'm asked to step to the side so they can procede with the next customers. I'm waiting 15 mins, and nothing. So I decide as they are waiting for this call back, let me go out to the parking lot and see if maybe it was on the ground near the area I had parked. I looked under several cars, rechecked my car and eventually went back in. Now I've been standing around for about 30 mins and these women are completely ignoring me standing there waiting. So I finally walk up to the woman who answered my phone call and I asked her if she heard anything back. She looks at me as if she has absolutely no clue what I was talking about... and I remind her I am waiting on the wallet. She then annoyingly says she has not and procedes with the next guest. While she's helping this guest I guess she couldn't stand the stares I was giving her so she calls back up to whoever the other woman initially called and when she got off the phone she informs me that the wallet was not returned. This review is not based on the fact that my wallet wasn't found but based on the lack of customer service these two employees had when dealing with my crisis. I did not come in accusatory, nor with an attitude. I wasn't rude or disrespectful, and yet I was treated like a nuance even though I had just spent $200 dollars in this same store about 45 mins prior. I am a customer like everyone else and the least they could've done was fake some symphony and pretend to want to help. Will never ever be back at this Home Depot again. read more

I bought 2 heavy duty rolls of tape and got them home to discover a strong rodent urine smell on them.

Worst customer service ever they acted like they didn't know where anything was at. I asked them if they could cut a plexiglass to a size that I needed for my drive-thru window and they told me they couldn't do that yet Lowe's Does it for me all the time and when I asked about a screw I needed they acted like I was a bother like, because I asked them im in customer service and this is the most awful experience. I've had at Home Depot. I'm going back to Lowe's read more

What a crappy store. One star for not price matching your own website. At least Lowes is next door.

I was told that if I opened a Home depot credit card there wouldn't be any interest for twenty four months. Only gave me six months, takes an act of God to resolve their mistake. All you ever get is shuffled around from credit to the store . One of the managers Greg Hood even hung up on me when I stated do I have to take legal action to resolve this issue ? read more

Great service!!! Service desk really helps everyone! Really wish more people would work retail to understand that these people are truly trying to help you!! read more

After spending over $2,000 here, I was asked to pull under the pro services awning to pick up the tool chest I just purchased. While waiting, for over an hour, a cart rolled from their building into my truck damaging the door. Home Depot has determined they are not liable for the damages. For this reason I will be taking the thousands of dollars I spend here a month to Lowe's. I will also make sure all of my friends, family, and acquaintances know how this business treats its customers. read more

Worse customer service ever! And I been in most of the home depots all over DFW and big cities of TX. After 40 minutes of waiting to get my sheetrock still nobody helping me... Nobody is supervising or organizing anything and everybody looks completely incompetent and careless! read more

Im a contractor that frequently visit Home Depot just to set the story. It's Friday the 27th of March I walked up to go in at 5:50 and the store closes at 6 The manager informed me that they are closed. I said what time did they close he said 6:00 I said it's 10 minutes till and I just have to get some paint samples to match paint. He informed me that there are already to many people in the store. So I ran over to LOWES who is open till 8:00 pm This home depot isn't the best but because I know where everything is I go there. NOT ANY MORE When this virus is past the people will remember who helped them and who didn't. I'm a contractor and this is how I make my living and feed my family. I will also be contacting corporate so this review just isn't seen Thanks Home Depot for sucking so bad read more

Came by Home Depot today , very lost and thinking I wouldn't find what I was looking for but John , went above and beyond customer service to help me find exactly what I was looking for ! Thank you Mr. John definitely will be back to this location even though I live in Arlington ! read more

Three days ago at 4 Home Depot's, my family needed a video doorbell for our home security. We saw the product Secur360 Video Doorbell on their website. 17 in stock at the Texas Grand Prairie South location. 3 in stock at the Texas Mansfeld location. 3 in stock at the Texas Arlington location. 5 in stock at the Texas Cedar Hill location. I purchased one at the South Grand Prairie because their website said they had 17. When I got there there was only one and the package was open. I bought it anyway and as I installed it I found out the "Power Module" was not with the package. The next day I went to another store that I was told had 4 of them in South Arlington. Their website said they had 3 in stock at Arlington. When I arrived there they had "0". I returned the incomplete Secur360 Doorbell and went to the Mansfield, Texas Home Depot that said they had some in stock. Customer Service Order Pick Up said they had it but they could not find it. They said the guy in this department could find it for me.. He said he knew the product and was going to buy one for himself that evening. He said it was on a "Wing Display". As soon as the guy saw there was not any in the doorbell section he left to go "check on something". He came back again and said he was still looking. I decided to see if it was at the end of the aisle; nothing. There was the guy yapping with another Home Depot employee both on their cell phones doing a whole lot of talkin'. The guy said I need to go check another place. I waited as I saw him walk down a ways and then he finally came back and then he said he didn't know where they were. This was a complete waist of time. And there was no offer to find it anywhere else. They had 3 listed but now they say they have none in stock. What a remarkable coincidence. So I left and went to the Cedar Hill location where "5 in stock at Cedar Hill." is advertised on their website. There was nothing there. I went to the front where they checked in the cage of their most shoplifted items are and they said it must be on the truck. I said why would you then advertise it as being in the store? They then said it must be on the top shelf. They began to look up there and then another cashier with fluorescent green mohawk colored hair employee with psychodelic white glasses came over and said to the other two employess "if you can't find it it ain't here." They stopped looking. I said thanks alot. Don't waist your time with the ill-quality and disheveled attitude of what most customers regard as a "Best Seller" video Doorbell from Secur360 at Home Depot. I say its the old Bait N' Switch for the more expensive Google Nest and Ring Video Doorbells. Order it on Amazon and save you some emotional and stressful insecurity at Home Depot. read more

I feel more frustrated every time I shop in this Mansfield location. I can't get anyone to help and every employee just looks like they hate being there. I stood in the tile section for 10 minutes with no help this morning. These 2 employees were showing each other kid pictures on their phones. After they saw me, they could care less and ignored me. I love Home Depot but it's frustrating when you can't find something and have multiple employees walk by without helping. read more

The Home Depot - Nurseries & Gardening Near Me - Mansfield, Texas

I love this Home Depot. The customer service is excellent and I always get assistance when needed to find a product. Today when I went in, I happened to have my dog with me and we were met by Steve, an associate who gave my dog some treats and then helped me find a specific product. The associates are so friendly and professional here. This is the only Home Depot I go to in the area. read more

I purchased a $3,000 LG fridge from these guys online. Delivered from the Mansfield store. The fridge is great, but Home Depot is a pain in the butt to deal with after they have your money. If you are looking for a major appliance, do yourself a huge favor and buy it elsewhere. There was minor damage on the freezer handle (under the shipping plastic) and we got bounced around between LG and Home Depot for days. They just don't care about customer service. read more

I have to give these guys a five solely for the level of customer service they provided during a major storm. As soon as the store associates received word a major store was coming they quickly assembled all the staff and customers in the most interior place in the building. While in the break room the store associates tried their best to accommodate our situation. They offered popsicles, snacks and drinks. Really nice gesture. Greatly appreciated the store associates considering the safety of their employees and customers. While making the best of the an inconvenient situation. read more

11 am on wensday self check out and one contractor check out only . Cotractor line has 5 people waiting self check out, 4 slots 1 cash only 1 broken and 2 that take cards. The lack of concern for customers and customer service in a Corporation this large is garbage if you have a parking lot over half way full of customers shopping with you and purchasing your products you could at least have more than 1 cash register actually being used for servicing you patrons. Why don't I get paid to ring up my own purchases since your getting paid by not paying people to. read more

Called ahead of time to check the inventory of the pavers that I wanted because we had already been to three other Home Depot's that said they had them in stock. Manny, from the lawn and garden department was so helpful and polite. Not only did he ensure that y'all had them, but helped me load them once we got here. Appreciate the excellent customer service so much! Great job, Manny!!! read more

Here is the link to Home Depot price match policy: https://www.homedepot.com/c/PM_New_Lower_Price This location refuses to do ANY price match to a competitor, which is in violation of the corporate price match policy I linked above. Customer service here states that "We will not price match any online ad, such as Lowes" REALLY? The is NOT what your corporate price match policy states. read more

The staff is always helpful and nice. The manager noticed we were there a lot and introduced himself and offered his assistance any time. This is a good location! read more

I can't begin to express my appreciation for Vera and her team in resolving an issue with our new refrigerator. They went 'above and beyond" in providing outstanding customer service and I am very pleased to recommend them to anyone looking to purchase appliances. read more

Love visiting this store. Sufficient staff to answer any and all questions, if they don't have it available in store they'll order online for you. Most importantly I've received great tips from staff on how to save time and money on new projects. read more

Replaced a front exterior door thru this store in late 2013. The mortar under the door sill was still good (after 16 years) but had to be replaced for the new door. Less than 6 years later, the new mortar is breaking up and the store wants $75 just to estimate repair. Won't tell me who did the installation so I can call direct. They don't seem to realize how many people out there do free estimates and are still reasonable. Really disappointed in this outfit. read more

The Home Depot - Mortar or concrete cracking - Nurseries & Gardening Near Me - Mansfield, Texas

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Just came in for a quick purchase mid-project. The item I selected did not have a bar code and there was no register open except self serve. At the center of self-serve, there were 3 employees just chatting. My husband approached them and they continued to talk - totally ignoring him. After a few minutes, I went to customer service, and Geraldo was happy to check us out. The young women alll need to learn that the customer is more important than their chat. read more

I purchased a gorilla Playset for my daughter. I hired a professional to assemble the swingset. Unfortunately the swingset was short three crucial parts. I contacted Home Depot and they referred me to Home Depot online since we purchased it on the Internet thru Home Depot. After being on the phone for two hours with them they told me I needed to contact the swingset manufacturer to obtain the parts. I spent two weeks trying to make contact with the gorilla playset manufacturer and sent emails several times with absolutely no reply. I called Home Depot back and told them the situation. They attempted to contact the manufacture as well but could also not get a hold of anybody. They informed me unfortunately they could not assist me in this matter. I no longer have confidence purchasing larger products I purchase from Home Depot. Ridiculous! read more

i was called the N word as i walked away after having a problem with a cashier by a cashier named patricia as she talked with her head cashier candy or however u spell her name. definitely not the place to go if ur a person of color. read more

This is a great place to shop! The prices are very reasonable compared to Lowe. Services are outstanding!

I had a very good experience with a manager Bobby P. The pricing on an item was wrong and he was the most professional person I've ever met... he handled the situation he kept his cool, I'm like sir where have u been, this is what you call excellent customer service..I'm like every store needs a manager like him.. I would have given him 10 stars if possible read more

Very helpful staff. When they pass by and ask if you need something, they really listen to the answer. I went there this weekend in the midst of the shopping fever and there were so many employees just available to help point you in the correct direction. That really impressed me! read more

In my 10 plus years of construction projects Ive never dealt with dishonest idiots like the handful of folks running this store and commercial sales dept. Multiple missed delivery dates, items "forgotten" about on project which were already paid in full. Really you forget 3 trusses on a house and soffit and fascia? Get the fuck outta here. Mistakes happen and people screw up but the management and folks here are unwilling to admit so and continually fail to make it right!! read more

Cant recall a time I've been to this store and didn't have to use self check out as no other registers were open in the main store. Understand the concept of self checkout to check out one or two items and to beat the line. Today - spent 7 minutes in line to check myself out. The self checkout concept is truly being abused to supplement personnel costs with my time and effort and I still have to wait on line to check out. I would have no objections to self checkout to beat a line for my benefit - but when this is the only option and i still have to wait i realize its time to shop elsewhere. With todays focus on the customer experience at big box retailers - home depot is missing the point. read more

I shop at various Home Depot stores a lot. This one has to be the worst. Even in a good store it's hard to find an associate that is helpful, but this store has zero employees that give a crap. If you need a board cut plan on waiting a good 30 minutes. The bathrooms look like they get cleaned once a week and often are out of soap. I really should check out my local Lowe's and maybe give them my business. read more

I have to admit..this Home Depot really do have the best service around the area. All the workers there are really helpful and for us..even spent a good hour/two chatting with us about our home reno...you can't ask for more! read more

I've purchased everything from this Home Depot the last 20 years! Very nice people. Today I go in there and buy a few items and was also needing a few 2x4's for a small project. I don't have a truck so I wasn't sure if I could wedge them into my car or not. I strategically parked by the exit where you take delivery of larger items like lumber and I asked if I could take this $2.98 2x4 to my car that was less than 50 feet away to see if it would fit. You would've thought I demanded their wallets! They looked at each other for awhile and then I was asked "now where's your car?" I said 50 feet straight ahead! Reluctantly one of them made an executive decision and said "ok I'll watch you, go ahead." HAHAHAHAHAHAHA! IT WAS LESS THAN a $3.00 Piece of Wood! I'll continue to do business there but Really? read more

I prefer this Home Depot over the one on Cooper street. I've always received helpful assistance and I've never been bombarded with people trying to sell me a remodel. read more

Horrible service at the flooring department. My wife and I came to price hardwood for our home. We are installing 2k. We already have a quote from a company, but wanted to compare prices from Home Depot's fee of $35.00 was worth it to us to Kay and compare for a $22k project. We came in at 6:30 PM and asked for a lady to assist us. She came and briefly talked and walked away without saying a word. I asked another lady and she started to answer my question, suddenly walk away to help this other couple. My wife and I stood for about 45 minutes while the First Lady that talked to us just sat at her desk, totally ignored me as you can see in the picture while the other person was talking to the other couple that came after us. Very poor service, maybe it was because I was talking Spanish to my wife. Just because we looked different does not mean that we are different. They need to rain their employees in better customer service and a bit more courteous. I'll take my money somewhere else that I'm welcomed and appreciated. read more