This is the worst HD in northeast Ohio. Being in the at risk category, I have been using the curbside pickup option. Being that different stores hav3 different stock, I've had to go to the Avon store, the Lorain store, and the Elyria store.
Avon and Lorain were A1. They got the order together the same day, notified me, and I waited no longer than ten minutes conc3 I notified them I was in the curbside pick up area.
I was ordering from the Lorain store, because they had what I needed in stock. I added a few things to the cart, figuring I would pick up a few extra items since I was making the trip.
Somehow, the order got split between the Lorain store and the Elyria store. There was a notice that since it was a busy time, that there may be a day delay in filling the order. It didn't
It seem like a big deal at the thE time since I literally have to drive by the Elyria Store to get to the Lorain store.
The next day, I was notified that my Lorain portion of the order was ready. I needed it so I picked it up. It was three days later that I was notified that the Elyria order was ready. It wasn't like I ordered a flux capacitor. My order was a bottle of glue and a plexiglass cutter knife.
Ok, so maybe they are really busy.
I went today to pick up my purchase. I arrived at 3pm, called them and the lady who answered customer service, said give me a few minutes. At 3:30, I was still sitting and waiting. I called back and told them I was still waiting. The lady who answered the phone claimed to know nothing about me waiting, but used the exact same language, give me a few minutes. About ten minutes later, a lady came out and gave me my order.
It seems that they are trying to discourage anyone from using this service at this store. Delay the filling of the order, then make you wait forever to get your stuff. Bad business. read more