So far...This Arhaus location is typical of what happens you do business with them....once they have your $$ almost all follow up ceases. When contacted by distribution they email you stating *your order is complete and ready to ship* in reality it could be 1 of the 5/6 items purchased ..yet they want payment in full for the entire order before releasing that 1 item (floating cash is fun & profitable) We have yet to receive anything from our order , the first item delivers supposedly Thursday....with zero indication of anything else inbound.. Once again i was reminded why RH has incredible customer service, folliw up , professionalism vs Arhous...you may pay a bit more but..... Heres a great update...the clown show continues....we were told a piece would delivered today & we needed to be available to sign....made arrangements to stay home all day......umm nope..no delivery no tracking number..nothing .....Dont waste your time with this company read more

BEST STORE EVER!! Love all the fabulous selections and the service is wonderful! We've shopped her for years and have never been disappointed. read more

It took 4 months to receive our couch and loveseat. The couch was damaged and we had to wait an additional month to receive. The loveseat was supposed to be recliners on both sides and it wasn't. The whole experience was a nightmare. read more

Each time I have been into Arhaus, the employees and designers have been welcoming and helpful. They were able to point me in the right direction when I was stuck between a couple of design/style options. read more

Crocker Park Arhaus staff and designers are wonderful. They are so helpful and really helped me pull together some great options !

Such a pretty place to go for inspiration! I love to walk thru and see all the beautiful things!!

I will never buy another thing from this store. They have nice stuff but once you purchase you are on your own. We bought a table and when I walked into pick it up it was not apart it was not wrapped it was fully together and they looked at me like "here ya go!" They employ the nicest ladies at the store but they are pretty much no help when it comes to moving furniture. The manager was less than helpful too. This store is a stark contrast to Arhaus Loft in Brookpark where they are helpful have a loading dock and wrap the furniture so it is easier for the customer. read more

It would be zero stars it this would let me. I purchased two sofas from Arhaus between 2019 and 2021 spending over $12,000. Each purchase they pressured me to buy a $400 protection plan. At the time of the second purchase I had to tell them "no" over five times. I did not want to purchase this again because the first sofa fell apart and when I tried to use the protection plan they said the repairs I needed were not covered under the plan, which was not true but there was no way I could take my complaint further. The second purchase I had all of the pictures and receipts needed to get repairs done to the sofa and they denied it for a second time. No one stands behind their furniture or their protection plan. I have a basement sofa from Big Lots that has held up longer and better than either of these two sofas from Arhaus. Please save your money!! They have poorly made, overpriced furniture. Don't even waste your time going in their store. read more

Arhaus Furniture did a great job selling and delivering our $8000 worth of furniture. That's where the greatness ends. We purchased our furniture on a one year no interest plan. The plan was managed by Comenity Bank with offices in Columbus, Ohio. Somehow Arhaus and/or Comenity Bank mistakenly sent my statement to the wrong address. I did not get a statement for two months, but I was not totally surprised. Some of my furniture was special order and did not arrive for two months. No representatives from either Arhaus or Comenity Bank contacted me during this time. I found the error when my credit took a huge hit due to a "delinquent" account. Turned out to be Comenity. In June I prepared to pay off the account when my statement reveled that Comenity had added 12 months interest to my bill. Comenity claims I was notified, but no notice of pending account changes appears on their opening web pages or my payment page. It can only be found in the PDF version. AVOID ARHAUS FURNITURE AND CLOSE YOUR COMENITY ACCOUNTS. Don't be mislead by clever deceptive offers. Comenity has refused to correct their oversight. I was one week late. One week. These people are despicable. read more

I am writing a few years after purchasing furniture from Arhaus. I only like to give reviews after using the product for some time. Especially an item with a price tag of $8,000 and I can now honestly say that the quality is not worth the price. My wife and I purchased a sectional couch for our open family room. The size of the furniture fit the space perfectly. Within the first month as I was moving the throw pillows around I snagged my finger on something in the couch. This was bad enough to cause my finger to start bleeding. After investigating what the heck it was, I found a piece of inner metal from the couch poking out from the side arm rest. I did go through claims with Arhaus and it took a few weeks to have someone out to repair this issue. After this, months later the back cushions started losing there shape and do not sit properly on the back of the couch. I have removed the inners multiple times and put back in as best as possible, but they still are nothing like they were brand new. Now I have owned a few couches in my time and none have done this. Further, the metal clamps on the bottom of the sectional that help keep together and in place always come off and do not connect, so the couch sections move from each other, even on carpet. Finally, now having a few years use of this couch the bottom cushions have lost there fluff. Every time you sit down it feels like you hitting the bottom on the frame. I would not recommend their furniture for the price and no you do not always get what you pay for, even when you pay ridiculous amounts of money for a name. read more

. Discover the Wonders of INNER Space Like walking through the pages of an exclusive high-end home interiors publication, expect to begin making a list of must-haves soon after arriving. If you've never visited any of the Arhaus furniture stores, you're missing out on an impressive selection of upholstered and wood pieces, lighting, and many unique accessories. One beautiful example after another. At the Crocker Park location, I found at least 10 things I HAD to have. Fortunately, I don't really need them !---but I can't get a gorgeous computer desk/wall unit out of my mind---especially at the substantially reduced sale price. It's not inexpensive by most furniture standards, but worth stopping in even if you're closely budgeting right now. If you like, you can very easily take a look at what's being offered by just pulling up their web site for a stunning preview. http://www.arhaus.com/ You'll be widening your perspective in a very good way. After some diligent planning and saving, you might soon be custom-ordering the perfect color in the perfect fabric for that perfect sofa---the very one you fell in love with just a few months before. *** Watch for advertised store-wide ARHAUS sales. There may also be unadvertised price reductions on limited items in each store. Call each location for any special sale-priced pieces. *** The least expensive furnishings can sometimes end up being the most expensive over time if you're replacing the same item every few years. Choosing one of better quality materials and construction is well worth considering. Arhaus ranges from $$ (sale and some accessories) to $$$$. *** If contemplating the purchase of any upholstered item from a catalogue or internet source ---whether lower- end or higher-end---you won't be able to test for springs, and seat, back, and arm padding. Rather than crossing your fingers and hoping it will be comfortable, trying out the real thing is always better and smarter. If I sound partial to Arhaus, it's because I worked here (another location) many moons ago. I found a few of the same beautiful classic favorites, plus lots of new and fabulous additions. Stop in and see for yourself ! read more

When delayed at the Airport, do yourself a favor and spend the $20 to rent a car and leave the Airport for the day. We ended up in this shopping center and took a stroll around all the shops. We finished by meandering into Arhaus Furniture. We took our time and looked around commenting on tables, chairs, fabrics, light fixtures, and mirrors. It gives us a lot of great ideas about what would work in the near future. The women working here are very sweet and even showed us some different pieces they thought we would like based on our comments. Surprisingly we did end up buying the matching end table that the BF needed to complete a set. Instead of paying for shipping or anything like that, they said he could pick it up at the CO store for no shipping charge. Very helpful, thank you. This is a higher end store and some items appeal to me but not a lot. For me, most of the furniture and accent pieces are one note. Not a lot of variety IMO. read more

store is great but my concerm is a certaoin sales associate. so pushy, so pushy it made us want to leave the store. approach started out friendly enough and seemed interested helping but by the time she approached us again and again it was clear she was really out for the sale only. love arhaus love their stores a huge fan almost everything in my home and most of my family's homes is from there. also had some not so nice things to say about their loft warehouse and the associates there....that really turned me off. that is where we pickup most of our items and everyone and i mean everyone that works at those stores are increcible people and sales associates!!! read more

We need some SERIOUS help decorating our house and finding the PERFECT pieces! This place is awesome, has a beautiful showroom, and incredible selection. However, the reason this gets a 5 star review truly is the staff and customer service. We were 100% ready to make some choices today, when our infant son got an upset stomach in the MIDDLE of their showroom! Rather than being mortified (it was gross!) the women were beyond accommodating. If someone's first response after projectile baby vomit is "no problem! We are family oriented.", that is next LEVEL customer service. They have our business for life. read more

I love everything in this store! I want it all... ...except the snooty staff. They almost chased me out because I was taking too long - and by too long, we are talking about roughly 10 minutes. read more

We walked in to get a grasp on a way to decorate the next place. We were thinking about buying something small, but the store attendant decided to basically hover on top of us throughout the store, which was incredibly annoying. If we want help, we will ask for it. Arhaus should train their employees a bit better. It's not like we can steal a couch. No need to hover over clients. read more