Not a review for the store itself, as the woman at the register was very kind of and understanding. Today PetVet Clinic was at the Medina, OH store doing vaccines. We "pre-registered", and checked in when we arrived. There was NO ONE in the parking lot when we arrived, and when the store opened, we walked to the back and again NO ONE else was there. We were then told by one of the techs, that we could NOT stand in the back to wait, we were to "go sit in your car, go outside, shop the store, but you cannot stay back here. Should another dog come around and be aggressive, we don't need that type of issue going on. You'll be texted when you're to come back. Right now you're #11". When I asked if we were going to have to wait (mind you NO ONE was even there yet), she said "yes you'll have to wait until we're ready for you". I said it made no sense as having been to OTHER TS stores for the vaccine clinic, it was first come first serve. I was then told 'you should've looked at our website". I then told her "No what You NEED to do is add a link for YOUR information and rules, and have TS approve it so customers have a way to look at YOUR information". Around that time, and elderly woman came in with 2 dogs. She had NO idea she was supposed to register, could NOT find the proper store, so the tech walked over and said "let me see what you're doing wrong". She then told the woman "we're Medina, you're looking at Minnesota". #1 HOW rude do you expect your techs to be with customer's and WHEN did they learn to treat our elderly population so rudely, nastily, and beyond disrespectfully? Her and another tech's attitude were not only UNACCEPTABLE, but they guaranteed that I will NEVER ever shop at Tractor Supply. I inquired to the one female employee that I could find (at the register), and explained the situation. She said it's a CORPORATE decision to change things, and we get these complaints EVERY SINGLE TIME regarding the vaccine clinic. I told her "sadly for TC I'll shop and pay MORE at a different store to actually have GOOD customer service. If this is what TS is going to allow, they are just as responsible as the vet services they allow in THEIR store".
I might add, the veterinarian was AWESOME. She was kind with our animals, she spoke to them as she was giving them their vaccines, and there were NO issues with the doctor herself in any way!!! This is ALL about the tech's who have a nasty attitude, are rude beyond anything I have EVER seen, and come across with a "KMA" attitude.
I won't apologize for TS losing mine, and several family member's business. If you allow this, YOU are part of the problem. You SHOULD be part of the solution. read more
