I stopped by this Home Depot on an early Saturday morning to buy some bags of pea gravel, so I grabbed a shopping cart and loaded 4 bags into it. As I pushed this heavy cart, all of a sudden I heard a clank, and the cart became almost impossible to push. I knew I couldn't make it all the way down to the checkout area, so I asked the woman at the online order counter if I could just complete my purchase there since the cart was broken. Maria was kind to let me do that and went to get a new cart too. As we were switching the heavy bags from one cart to another, Derick, another employee, saw us and came right over to help. He then immediately said he'd help push the cart to my car and load the bags into my trunk for me. I was so impressed by this exceptional customer service, and it really made my day. I am very appreciative of Maria, and Derick truly cared about me. P.S. Take a look at the photos of some of the awesome Fall and Halloween products Home Depot is currently selling. read more

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If Home Depot were the Starship Enterprise, Sam would definitely be Captain Kirk. Whenever I encounter a home improvement crisis, a hardware mystery, or a project that seems impossible, I immediately seek out Captain Sam's expert advice. His knowledge, leadership, and ability to navigate the vast universe of Home Depot aisles are second to none. Today's mission was particularly challenging: acquire 20 storage totes and successfully transport them home. Like any great Starfleet captain, Sam quickly assessed the situation, charted the most efficient course through the store, and ensured the mission was a complete success. No Klingons, Romulans, or supply chain issues could stand in our way. If you're wandering the aisles feeling lost in space, find Sam. He'll help you boldly go where no DIYer has gone before. Five stars for Captain Sam and the crew of Home Depot. Mission accomplished. "Home improvement is not the final frontier when Captain Sam is on the bridge!" read more

I was waiting for a train nearby and had some time to kill, so I decided I'd browse the garden section and see what plants they had. They're utilizing the parking lot here to expand the options which is good because the actual section itself is rather small. I wasn't actually planning to buy anything here but they had some really interesting options and I found a new pepper plant I had to grab. 5 bucks for a spicy bell pepper plant seems like a deal to me. Workers were friendly and helpful as well. They had some varieties of tomatoes I've never tried, so I might just be back for more. read more

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I don't know how many times I have been to Home Depot over the years. Whenever we need any home improvement items, such as paint, furnace filters, light bulbs, outdoor light fixtures, plants... and most recently, picture hanging kits, I go to either this Home Depot (Deerfield) or the one in the Glen (Glenview). They are always early to carry seasonal merchandise. I saw lots of pumpkins and Fall decorations outside their store. Inside, there were Halloween stuff and even artificial Christmas trees and decorations already! It is always easy to find some staff for help. This time when I was leaving, a friendly male staff at the exit said "thank you" and "keep safe" to every departing customer. When I was in the parking lot, another staff walking my way said "have a nice day" to me. These little nice gestures made me happy. read more

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Terrible experience in this store yesterday 6/12/26. Looking for a new screw drill and possible set for a Father's Day gift and couldn't find any decent help at all. The employees don't make eye contact so as to not risk being asked a question. I only saw 2 employees around the middle section where De Walt and Milwaukee brand tools were and they ignored me. I managed to get one guy who doesn't speak English well and couldn't comprehend what I was getting at with my questions. So fucking annoying Home Depot! You want people to buy your products but you don't help. F off then. Also I tried to return my EMPTY cart near the entrance and was met with a f ing shit show of some invisible magnet that didn't allow you past a point and some loud annoying alarm noise like I'm a criminal. Home Depot get your f ing act together. This is Deerfield not some bad neighbor hood in Chicago! Have more people to help and don't embarrass your potential customers...although I am no longer in that category cuz I won't be returning! 0 stars if I could! Going to Lowe's for my Father's Day gift buying. read more

This is always a pretty busy location - very helpful staff, and though the seasonal plants were a little picked over, we found a huge hanging mum basket and for a good price. We also found a large selection of planters for the front porch as well. read more

The Home Depot - Hardware Stores Near Me - Deerfield, Illinois

Yolanda. the Assistant Manager at the Customer Service Desk, refused to accept a return of a defective product : Dap Dex Lightweight Drywall Compound and said that I would have to contact the manufacturer for a refund. I had a very nice young lady named Giselle contact the store manager and that situation was straightened out in a New York minute! I appreciate Giselle and the store manager taking care of business and putting an end to the nonsense that Yolanda was dishing out. read more

The Home Depot - The Return Receipt for the defective product tat Yolanda would not accept back. - Hardware Stores Near Me - Deerfield, Illinois

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very disappointed, calling this store in deerfield il is a waste of time, asked to be connected with millwork dep , they pick up and hang up ( 3x) , service desk is not picking up, asked to be connected with manager- waiting and waiting and disconnected. i can't give even one star. best of luckhome depot - pay people right salary and they will be willing to work read more

At Home Depot, Eric in carpet was awesome. Very helpful and patient. Very pleasant excellent customer service. Very knowledgeable. Thanks for your help. read more

On our search for outdoor plants and trees, we happened to stop by Home Depot real quick before the rain came...and boy did the rain hit fast before we had much time to really dig in. We've been hunting for arborvitaes at various stops in the area. Sadly the tall ones weren't looking so hot, which is surprising considering all the amazing rain we've been having. However, the cute tiny tot ones really caught my eye. Those were in fabulous shape. The rest of the outdoor plants were nicely-priced and there was a good variety. As far as the flowers are concerned, they have every variety you can imagine. In the past there was quite a controversy over buying flowers from Home Depot due to them being preserved by neonicotinoids. I don't know if that's still the case, but I have to say I wanted to leave with an entire car load. But the rain... read more

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I was there today for an exchange on a water heater the guy who is in the customer service was very rude!!! I don't know why they have people like that! read more

I paged several times for help and the guy goes and helps someone else while im standing waiting 30min with the plumber.

I ordered carpet for my entire basement. They measured it wrong. They installed half of my basement. Now they're making us pay for the other half. Never ever get carpet from this place. read more

I've ordered online for in store pick up a few times & had someone else pick up and it was super easy and on time. They hold it for approx 10 days so you have time to pick up. read more

No issue against the store, however they push & offer a discount if you get there credit card. I've had there credit card for 20 years & more & what ever my balance is I pay. I never Carry a balance, & this goes for all my credit cards. I've spent thousands over many years. I had a bill for $140 & mailed a check as usual, but for some reason they didn't receive it (lost in mail?). Not aware of this until my next billing . My phone start ringing a few days before I was aware they didn't receive my check from there collection department asking my to pay it over the phone, when I received the bill a few days later I had a late fee & interest charges of over $30 plus. I had a new balance of over $300 plus old totals very $500 so I told them over the phone I will ACH (wire) the money next day & pay everything in full & refuse to pay late fee & interest charges. In maybe 20 years of having this card never missed a payment, & sometimes checks get lost & companies understand based on pass history of payment & remove.They keep insisting I pay over the phone & treated me like a dead beat. I said no I wire the money. I wired the next day over $500 plus minus late charges. My wife told me they have been calling are home for several days looking for payment, this is before we received are next billing. I Called & canceled my card. Unbelievable shame on them read more

Do yourself a favor, Don't ever buy Hunter Douglas shades through HomeDepot! Great in the beginning with the salesperson but the installing was incomplete, leaving a dangling electrical cord, which is part of the automatic up and down control, for $2,000, you would think that everything would be included and I would have a beautiful new shade with a perfectly adhere to the inside of the window, along the frame of my window. After two different visits, installation visits, it's still not right, very disappointed in the poor service and communications with Hunter Douglas and their installers so I called again and keep my fingers crossed they will get this right or whether they're going to force me to remove this legally and find a new company but I would not do business with Home Depot because they just don't have the follow through and make sure the installers do their job right not sure how much of it is Hunter Douglas but HomeDepot is! read more

The worst customer service of all Home Depot locations. I had previously written a detailed review but yelp has lost it. Not going to type it out again. As a professional contractor this Home Depot is the worst store with which to deal. I have complained to Home Depot corporate about the store location numerous times in the past but nothing gets better there. read more

I have been going to this Home Depot for more than five years. As a large box store that sells necessary household items inexpensively, it is fine. I had a good experience this spring when I purchased three trees there. They have a guy that is passionate about gardening and he gave me very good service. That said, the service was a more a reflection of his own passion than anything Home Depot did. No one else there was remotely close to his level of knowledge or enthusiasm. As for making a large purchase, I will never go back there again. Several weeks ago I purchased a $400 Brinkman Grill. I had it professionally installed by an outside contractor. The grill only heated to 275 degrees (it is supposed to get much hotter than that). I spoke with Dave Bigelow, the assistant manager, who promised to come look at the grill two days later. Instead, he calls back and tells me that they don't know how to service the grill and that I need to raise this issue with the manufacturer. WHAT?!? Isn't that why I go to a store to begin with? Otherwise I could purchase the same grill online. I'm still left with a grill that doesn't cook. Next time I'll go to ABT in Glenview and pay the extra few bucks for service and installation. Making a large purchase from Home Depot is penny wise, pound foolish. read more

I do most of my projects around the house and this HD is the best one by far in the area. The one on Willow in Glenview is just plain pitiful and the one in Evanston is almost as bad. This store has their employees greeting you and asking if you need help finding anything. Most times they'll take you right to the item you're looking for. The folks who work here are knowledgeable and seem to be placed in their ares of expertise. I've bought everything from lumber to plants to flooring here and haven't been disappointed yet. Other that the 'return' lines this place is a winner IMO. read more

Horrible customer service. I just spent $200 on three trees and asked for help putting them in my car. The ignorant kid who threw them in my car on top of each other dirt all over had the worst attitude. After he threw them in the car he said very rudely there you go.I was going to tip him but decided not to and called the manager. Earlier that Day I shopped at the Glenview location and received wonderful customer service the guy who put them in my car was great . If you don't like your job then you should look for something different to do. If I didn't spend so much time picking them out .. I would have had them removed from my car and refunded .. I will never shop that location again read more

The Home Depot - Hardware Stores Near Me - Deerfield, Illinois

I went in today looking for some paint for my basement floor and the lady who helped me was so personable. I think her name was Sofie. She explained the benefits of the different options I had and helped me figure out exactly how much paint I needed. You need more people like Sofie at every Home Depot. Hopefully she sees this and if she does thank you so much Sofie you made a confusing trip a fun and informative one. read more

A huge shout out to Catherine in Tile department today!! She knows her products and was able to help my husband and I pick up everything we needed for a remodeling project we have. We really appreciated her willingness to help and educate us. read more

The Home Depot - Hardware Stores Near Me - Deerfield, Illinois

went in to pick up order. Manager Megan was to busy talking with an associate rather than help. Bad way to run a store and bad attitude for a manager. read more

Went to return a ceiling fan which stopped working after calling and confirming it was within the 90 day period with original receipt. Mr.Toni from electrical who was to check made a huge deal about it and was being very rude to us. Even after requesting a store credit, he insisted he won't accept the return. When asked if I can speak with the store manager he lied to us stating he is the store manager while it shows in the app that it is Ms Leena G. Went to Vernon Hills store and Mr. Derek the one who processed the return was so pleasant and helpful. FYI: We had called the manufacturer and the HD customer care before bringing the fan in and was confirmed it is within warranty and can be returned with no hassles which is what happened at Vernon Hills location. read more

Wonderful store with a very helpful and knowledgeable staff. Jose in lumber is the man!!

Whenever I need to go to a Home Depot in the Northwest suburbs, this is one of my favorite locations. This location always has a good stock and selection of the different items I need with good prices and friendly staff. The parking is a bit easier than some other locations as this is mostly separated from other stores, unlike some locations located in the middle of a strip mall or in busy traffic. Another plus is the hot dogs they sell by the exit, which are cheap but similar in quality to other local options. read more

I am a contractor and have been at this location several times this Year. I have found the employees very helpful when I have needed something or had a question about a product read more

Terrible customer service. One person in particular with a baseball cap has a terrible attitude and needs to be fired. Spent thousands of dollars over past couple years and will no longer step foot in there. Also, who in their right mind thinks its a good idea to re-sell a returned toilet?? I bought one that still had water in the tank and missing parts! Embarrassing! read more

I purchase some material like usually I do every day in the Home Depot I'd be pretty happy to with Vanessa and the cashier . That's great personality and with a lot of knowledge for somebody Who just start working compare two other workers in different locations with the longer experience good job keep up read more

I go to this location prob 2-3x a week over the last 3 months. Everyone does the best they can for being a high volume location pinned against a strips of fast food. Other HD near by are out of red mulch, stones, gutters or just random stuff but this location runs out and restocks. I was behind a woman whom was returning flowers and complaining for over 20-25 minutes because she planted them in March and didn't cover or any other protection. It was mid June when she decided to go "Karen" on everyone in the store and talk to the manager's manager's manager. I was expecting her to ask for the Home Depot board members' personal information next. Customers just need to chill out and get over themselves. Curbside pickup is easy as you can put in your spot location on your order login or text it. This location also has a wider selection of crown molding that others done near by. I would like to add an employee named Greg who was picking online / curbside orders I'm guessing was super helpful and charming on my last visit. He helped me located some patio furniture that comes in multiple boxes and give us inventory levels at the Randhurst location. Put on your mask, shut up and give the employees a break cause we're all in this together. read more

Solid Home Depot. I don't know what the deal is with all the bad reviews. I go here regularly and have always been given good service and they don't immediately assume I know nothing about home repairs as a woman. read more

Great quality on a patio set however their delivery system is ridiculous. Want to warn you..they have curbside drop off! So you have to be prepared to carry it into your home or into the elevator to get into your apt. They need a new delivery system or I can't order from there. PS I offered the man money to at least help me into the elevator, but he wouldn't! read more

Not. Good. Place. To. Go. Home. Depot. Is. Big. The. Help. Is. Very. Bad. Man. Said. He. Come. Back. To. Help. Me. Did. Not. Told. Home depot. About. It. Did. Not. Get. Back. To. Me. Home depot. Is. Bad. News. Ace. Is. A. Better. Place. People. Go. To. Ace. Handware. read more

Not great Bob. I needed to make a few purchases and heard Home Depot might have what I wanted (Dremels and clippers). I checked online but the item descriptions were a bit confusing plus I didn't want to wait for delivery. I wanted them immediately. I call Home Depot twice hit the appliance extension and it kept placing me on hold indefinitely , bad sign but hey I get it can be busy. I call back in the evening and get a hold of a gentleman. Explain what I want and ask what's available in store. He responds that I can just shop for it online and figure out what I want to purchase on my own. At this point I'm a bit annoyed at his inability to listen and apathy. I again ask him to explain what's in stock today at the store and the prices. He does and its a limited selection compared to the official HD site AND much more expensive that what was posted. I thanked him for his help and bought the items immediately at their competitors store. I'm not sure Ill shop here again. One thing and the only thing that they have that's good about them is they pay their employees a starting wage of $14/hr. that guy that "helped" me though had the attitude and ability of a $7.75/hr. worker drone JMHO BBQ read more

This place is full of employees but never the one you're looking Went to pickup a few items and order several doors for a new house. No one in the Doors department on a Sunday afternoon. Asked employees two separate times to call for assistance. We waited in Doors for over an hour before we left without making a purchase. This wasn't the first time we were left hanging in this department. We had tried to order doors here previously with the same lack of staffing. Never again. read more

It is only fair for me to update the events after my previous review of the store. I had sent an email to Home Depot corporate which led to an apology email and call from the store manager and corporate customer service. They had sent some one to pick up the 15 buckets of the sealer from home and sent me a $35 gift. Certificate. They had indicated that they will counsel the guy who I had to deal with at the return desk. It turns out the guy is not a manager and just lied to me. Overall I was impressed by their service recovery. So moral is to stay calm when you receive poor customer service and just write to corporate about the incident. read more

Home Depot in Deerfield, IL has just installed a new granite countertop in my kitchen. At first, I hesitated to deal with "big box store" for installation after I read many comments that the best way to do it was an independent fabrication shop. To make my story short I ended up at Home Depot and I have no regrets now. Two installers from the Stone Systems did a wonderful job. I do not know their names but I remember that one professional had a surname Murillo. They both were good pro. Connie, a kitchen designer made my order and communicated with me via emails. My very special thanks go to the Kitchen dept. staff member Lupe, who went far and beyond when there was a confusion which caused some problems and delays with installation. In order to clarify this issue I want to mention that it was not clear when we should remove our old countertop, before the measurement or after. Nobody told us the structure of process. Our own contractor removed it after measurement, and it caused a problem for us. I called to Home Depot and talked to Lupe who was extremely professional and moreover, she has a professional understanding and compassion. Lupe solved our problem, thank you Lupe, you were great. After my first experience with Home Depot in Deerfield for installation I will always use them from now on. I am very satisfied and strongly recommend The Stone Systems contractors for Home Depot for granite installation. Thank you! read more

Rich and Karen were extremely helpful doing a color match for me. They went above and beyond to get it right

Nuts, bolts, screws, nails... its amazing that there are aisles specifically for these products. I never knew that there were so many choices of such mundane objects. But the more I learn, the more I understand the reason for all of these. This place is the hallmark of home ownership. I only bought my home on the 8th of November, but have been here more times that I can remember. And I am not sad at all. I find that these stores get more fun when you understand what everything in there is used for. read more

I have had nothing but BAD experiences at this specific Home Depot. I was on hold for an hour (on a Thursday afternoon), transferred to 5 different "help" desks, none of which would help me purchase a grill to have it delivered and assembled. After the last person said they could get the process started but then I would need to be transferred to the service desk to complete the transaction I told them I would like to talk to a manager...after waiting on hold for an additional 6 minutes I was disconnected. The customer service here is deplorable and I'll happily take my business to Lowes. I called the Northbrook Lowes and was able to have the grill ordered with one transfer and within 5 minutes...I'm a lifelong Lowes shopper now for their excellent customer service! read more