TJ from the plumbing department was exceptionally helpful in assisting me with the hose connectors and the ice water hose. DJ, on the other hand, demonstrated his expertise by guiding me on how to determine the appropriate connector sizes and assemble them with the filter water faucet. DJ is an outstanding employee and should be recognized as the Employee of the Month, accompanied by a monetary bonus. I extend my sincere gratitude to DJ for his invaluable assistance and patience. Your kindness is greatly appreciated. Thank you, again! read more

When you ask for help, it can be hit or miss depending on who you get. The selection is good, but the customer service and product knowledge could definitely use improvement. I mean come on I feel like I know where more things are in the store than the employees do. read more

I've been coming to the store for at least 15+ years and I can't believe I have never left a review. I've noticed that hardware stores get reviewed terribly and doesn't reflect the average user experience 99% of the time. This isn't the closest hardware store to my home, but they do each carry different brands and targeted stock selection, so you will always find yourself at multiple different stores, sometimes searching for perfect piece to your puzzle. The garden center gets a lot of my money as they have a wonderfully large selection of plants to choose from. The parking lot is huge, so that'll never be a problem! They have a good selection of trucks you can rent and the process is pretty easy and as efficient as that process can probably be. I also love the day worker spot at the end of the parking lot. read more

Home Depot in general, and this location in particular, have really gone downhill. Customer service is dismissive and clueless, employees don't even seem to know their own products, and forget about getting any professional advice. The sexagenarians they put at the registers look like they absolutely hate being there, which makes the whole experience even worse. And home delivery is a joke--misdelivered orders, delays, and more headaches. If you're going to put clueless people at the registers, at least give us some good-looking clueless people. read more

The only reason I want to give 5 stars is because of Brandon in the plant area. He was kind and stepped up to explain "although this register is closed, you can go..." then he informed me properly where to go. The other 2 ladies' customer service was not so nice. The first one didn't even tell me they were closing. The second one fanned her hand when telling me "inside!" She didn't even use a full sentence to speak with me. read more

The Home Depot - Hardware Stores Near Me - Burbank, California

Perhaps my favorite HD. The staff is always helpful and the store is always clean and has everything we look for. The garden area has a larger selection of plants than most stores and the staff is very knowledgeable regarding care for them. read more

Been shopping here for years now, they have an amazing assortment of plants in their nursery. They always have what I'm looking for that other Home Depot seem to be out of stock. read more

Came in to look at Traeger Smokers since it was the Memorial Day sale and the service there was extraordinary. Chuck the store manager personally came over and made sure we were taken care of with our purchase. He just made it easy and let us know all the tipa and tricks to the smoker. Very happy customers. They also price matched the grill cover from Amazon -- so saved $6! Feels good to save a buck and get exceptional service! Thanks Chuck! read more

The Home Depot - Chuck - Store Manager helping us with a Traeger Smoker purchase. Very helpful - Hardware Stores Near Me - Burbank, California

I had forgotten why I do not shop here . Customer service is a disservice at this particular store . Is this where all the impatient and angry people go? A tall not so young man rolled his eyes when I approached followed by attitude. To be fair , they all have the same attitude so he is not unique . I realized I don't have to give them my money and went to Lowe's The reason for the 2 stars is for Bea who was helpful and friendly despite NOT being in customer service. This is not a place you ask for help . read more

This location is my favorite Home Depot and it's in my home town. I've been to many in the area. I'm at this storage at least once a week. It's a standalone store so you only get people that are going to the store so the parking lot isn't crazy full. Overall I've had good experiences with the staff, I recognize many over the years and most are knowledgeable about their particular department. Once thing I especially like are the returns. They make returns easy so I can buy with confidence. I've also used their Rheem extended warranty on 4 different tank water heaters that were leaking. I brought back the old water heater and they gave me a new one. Simple. I prefer Home Depot over Lowes any day. read more

I love my family at Burbank Home Depot 6654 !!! They provided safe, covered parking for all of us who ride motorcycles or bicycles !!!! Thank you, Chuck (our fearless Store mgr), Crystal (Ops. Mgr) and leadership ; ) A Big Shout Out Thank You to Andrew, from our tool rental, for making the whole set up ... from concrete bars, shade, concrete block signs and sweeping to make it ready for all of us, 2 - wheel riders ; ) !!!! There's 7 riders in our store and muliple bicycle riders. We appreciate this very much. 2 wheel riders know about: getting hit by cars, nails in our tire, rain (not that it rains much, but, when it does) in our air exhausts and the most dreaded .... getting it stolen. All this could still happen, but, its less likely. ; ) read more

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Alright hear me out. I reserved a rental cargo van and had several issues with this place when rescheduling my original reservation. The day I went to pick it up, they said they messed up my reservation and only had one cargo van that was already reserved for someone else. I wasn't obviously upset, but the employee "Brian" said he would make it work. When I arrived, Brian made it super easy on me. Had my cargo van ready to go and to top that, he gave me a small discount to make up for the trouble. That's solid customer service! Thanks Brian for saving my reservation and my business. read more

Pray whatever you're buying isn't locked behind a gate. It will take you 20 minutes to find someone to get it for you. Then finally, when you do, the cabinet will be broken and they will need to spend 20 more minutes to find the one special person who knows the trick to opening it. Ironic that in a home improvement store filled with tools that no one seems to have the initiative to fix things that are broken. I hate having to come here. read more

We came in the store. I asked two people for help. One young lady told me to go to customer service. I explained to our needed help with someone lifting up the toilet. She told me to go to customer service instead of calling someone. I asked another young lady Gail if she could find someone to help me and she did she found Maggie, who was able to lift the toilet for me help me pick out a sink as well as a faucet I don't know who the manager is around here but customer service is definitely lacking. It baffles me that there's only two people in the store that knows how to deal with customers The only reason Home Depot is still in business is because the small places have been run out of business, which is very very sad and of course I did go to the smaller place before coming here cause they didn't have what I needed Heart breaking that accompanies so Bigg doesn't know how to train employees to work. They're on the clock to walk around. read more

Woof. My bad for shopping at Home Depot frfr , you know you can't trust anyone who supports ice. The stock is ok but the staff is crazy lazy. like I grabbed a watering can it was the only option in the whole garden center and when I got to the front realized it didn't have a sticker and the girl literally couldn't look it up?? Like there's one brand of watering can... she took 50% off for making me wander around the store finding another one, that was nice but, go somewhere local if you have the option. read more

Placed online order for delivery next day. Item was delivered to wrong address confirmed with driver's photo. Called customer service. They assured me they would contact the Burbank Store where order was fulfilled and delivered from. I did a follow up call to Burbank to confirm they were contacted and order was to be delivered next morning. Confirmed. Never received any follow up or tracking info. Called Burbank store this morning for update. Said wasn't going to happen and to reorder and credit applied to PayPal as we spoke. No credit applied as of yet and no re delivery. Mis information and poor communication throughout the store. Extended wait times on phone. Numerous transfers. Nothing accomplished.They also claimed it would be faster to reorder than try to redeliver it. That's b s too. They can deliver same day or in 2 hours if you want to pay. That should have been the option no charge for the screw up.They also claimed ut be faster to reorder than try to redeliver it. That b s too. They can deliver same day or in 2 hours if you want to pay. That should have been the option for the screw up. read more

TJ provided some of the best customer service I've had in a long time! He didn't just point me toward the right aisle he took the time to explain where everything was, what each product was used for, and how to use it. He was incredibly knowledgeable, patient, and genuinely wanted to make sure I found exactly what I needed. His helpful attitude made my shopping experience so much easier. Thank you, TJ, for going above and beyond! read more

Easy in and out to get stuff staff helpful and convenient location not super busy. Got my Xmas tree there too. Good value and nice read more

This store is way understaffed. If you need help, it takes a long time to find someone. Today I needed to rent a tool and there was only one employee with a 45-minute line. This Home Depot is only 10 minutes from my house, but when I need to place a big order I drive to Pasadena (not Home Depot) instead. Last week I spent almost $5,000 there. read more

The Home Depot - 45 min in line for rent a tool - Hardware Stores Near Me - Burbank, California

I love coming to Home Depot. This place is loaded with everything I didn't know I needed lol. I'm like a kid at the candy shop when it comes to the Garden Section. I bought these poinsettias plants on Black Friday for $1. Yes ladies a $1, the customer service is awesome and whoever you speak to will try to help you. I had someone running around trying to help me look for a Christmas wreath and she made sure she helped me. Thank you Home Depot Burbank your my favorite store. read more

Very disappointing experience. I reserved a moving van at this Home Depot location, but when I arrived, I was told I had to verify my ID through a third-party company (CLEAR). The system sent a verification code to a number I no longer have and would not allow me to update it. The staff said this wasn't the "first time" they'd seen this issue and offered no solution other than calling CLEAR. After being on hold for over an hour, I gave up, canceled my reservation, and went to U-Haul where I was in and out in 15 minutes. I will never attempt to rent a van from Home Depot again. read more

Walked into Home Depot with cash in my pocket and a clear mission: grab essential construction tools and bounce. Simple, right? Nope. Apparently, showing up ready to spend money makes you suspicious now. One employee straight-up reached into my cart and pulled out a tool I was buying, saying "I'll get in trouble if I don't." No context. No professionalism. Just weird vibes all around. I was polite, hit him with a "yes sir" and somehow that made me look fishier? Like, what's the logic here? Everything I grabbed was right there in the cart, in plain sight. I wasn't sneaking around... I was shopping like any normal customer. Acting like I'm up to something just because I'm buying tools? That's a fast way to push real customers out the door. Look, I came in with a good attitude and left shaking my head. Awkward, uncomfortable, and totally unnecessary. If that's how they treat paying customers, I'll gladly spend my money somewhere that knows the difference between a shopper and a shoplifter. read more

The Home Depot - receipt of things I was bying. - Hardware Stores Near Me - Burbank, California

The Home depot is my second home! I go here for all my tool purchases, gardening and home decor adventures as well as paint section which im also there alot. Since i refurbish furniture this is the best place to be so that I can get all I can to create a masterpiece. I went there recently and got about 30 bags of red wood mulch for the flower beds in my front yard and it wasnt expensive at all. Shop at the home depot for all of your household needs. The staff is super friendly and helpful and the value for what tools you needs doesn't break the bank! read more

Their team in the outside garden dept. are awesome. Knowledgeable, polite, and will even help you get the bigger plants and manure bags in to the truck. They also make clear that if the plant doesn't work out, that you can return it, or get a replacement, or something different. read more

I signed up both of my daughters for the kids workshop. However when I got there at 9 am the girl told me she couldn't give me their kit because the kids weren't there . I told her they're sick at home couldn't bring them out to expose everyone around .. I told her I had signed up online showed her my confirmation.. Thank you for wasting my time and gas . Stop acting like you buy the supplies . I didn't see her name other wise I would of put it on here. This happened nov 29th 2025 at 9 am. Don't take your job so serious for some wooden scraps .. I had to explain to my kids they didn't give them to me . read more

I was looking for a couple of specific outdoor plants that are a little gourmet and unfortunately not here today. There were lots of great plants and containers and seemed like everything is in bloom in May. Also they have a bulk item special - see photo. read more

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I rented a pro paint sprayer this morning at 6 am and met with a really kind and knowledgeable employee, Raymond. But he NEEDS help!!! I'm not sure if any of his managers read these reviews, but even early in the morning on a Saturday, he needed someone to help take care of all the customers. It's not fair to have one person providing great customer service which takes time, get yelled out by others because they're impatient. You don't want to lose the good ones for a simple fix. read more

I bought an A/C unit from here and the associate who sold it to me said I had 90 days to return the item--assuring me multiple times. However, when I went to return it they told me that it was a 7-day return policy. We were returning the unit on the 9th day. After much ado regarding the policy and the fact that the unit was never used/turned on etc. they offered store credit, which just wasn't going to work since we had ordered another unit the same day after we knew the other unit wouldn't fit our window sill. After speaking with managers etc. we got the refund. Just want to thank Aisha for helping us and hanging in there, she was a great associate who saved us hundreds. read more

Home Depot is the go to place for home improvement and medium to large construction jobs! There are a wide selection of construction products that are easy to find. Home Depot offers competitive prices and a wide array of home improvement products at reasonable prices. read more

Update 5/9/24 I drive a bit further to visit this Home Depot to get Tim's help with Plumbing. He is a wealth of knowledge and has helped me when I thought we were going to have go to without water for the night due to a repair. I need to but the vent to attach a no-hub coupling to convert the drain to ABS. This is a large job that involves a lot of creative problem solving. The house being built in the late 40's. They did not have garbage disposers or dish washers back then. I have been able to do bathrooms and re pipe sections of our home to 1/2" Copper with Tim's help. The picture was taken with Tim and Luigi before closing when I was racing in to get last minute parts to start to cut pipe the next day. I am very happy to have people like Luigi and Tim who are more than willing to help with information about home repair. read more

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We recently bought a new refrigerator on line and the whole process went extremely well! What really stood out was the guys who delivered and installed it. They were extremely courteous and knowledgeable. They did everything from start to finish without incident which is rare. So far so good :) read more

The service at this location is horrific. Zero help. Nobody knows anything. I was told three different things and left the store with nothing you guys suck. read more

85 word minimum but I only need a few. I would put 1 billion stars if I could. Thank you Kevin and Manny for the GREAT customer service.

This Home Depot has gone down in quality and customer service recently. The manager is very rude and does not "make things right" for the customer. Horrible service. Would not recommend. read more

There are many product options to choose from, although some are limited. I understand that not all products can be displayed due to space constraints, and additional items can be checked online, though some items may take a few weeks to arrive. The good thing is that you can return items within 90 days, and the return process is very easy and flexible. read more

Great customer serviced they're always good with color matching in the paint department.

I had a great experience with Carla Miranda & Tanisha , They provided great amazing customer service & went above beyond to get the product I was looking for in which they didn't carry physically in store. They provide great value to the store & very informative on their products & services. read more

Why is there no one working here? Whenever I come, I am left to wait for over 20 mins for assistance and there is only one person ever who knows an isle. This is incredibly frustrating. read more

85 word requirement, but only need a few. I would put 1 billion stars if I could. Thank you Kevin for the GREAT customer service.

DO NOT USE CURBSIDE PICKUP. You will be wasting your time. Waited 1/2 hr. No joy. Finally went inside. Employees were clueless. Similar experience a previous time. Otherwise a typical HD. The days of actually getting help at these stores are over. It use to be employees were informed and could give guidance on DIY projects. Not so much anymore, or they're not interested. I remember years back I could go to HD with a project in mind, find an employee with a background in the area I was addressing, and they'd always be so helpful, making suggestions. Like the time, naive me asked about getting new window screens made, and the guy totally showed me the correct tools and supplies to replace the screens and do the job myself! Or the employee who helped me figure out the materials I'd need to custom mount a commercial grade AC unit in some French windows. Yeah... no more. Double check whatever you buy that it hasn't been opened or is missing parts. Shelf stocking is a disaster. Best to do your research in advance, buy what you need and get in and out. read more