5 out of 5 for customer service! Came here yesterday for some paints and Matt was so helpful, knowledgeable and had amazing customer service not only to just myself but every customer he assisted! Thank you so much Matt read more

Often near this Home Depot and can usually find what I'm looking for without assistance. Home Depot - Glendale crew is personable enough. The layout feels a little wonky as the garden center area is on the far south side of the store, off Colorado Street, but the main entrance and parking area are on San Fernando Rd/Harvard Street. I wanted to check out a few plants and garden things for my guy's place not far away, but only really explored what was out front and a few misc items in the store. I've been to this locations a couple times in the past but never really notice how inconvenient they're setup until recently... blaming the summer heat. If you enjoy hot dogs, they have their Hot Dog Depot, also in the main parking lot, no veggie options and still cash only. Plenty of parking. Clean restrooms. Tons of space and easy isles. Tons of employees. One side for their entrance and the other for the exit which makes the garden center even more out of place. Easy for pickup orders. Reasonable prices, though not my prime choice location or home improvement. Rarely that busy. They offer curbside pickup from 9am til 6pm And operate from 6am until 10pm Monday through Saturday. 7am til 8pm on Sunday only - holiday hours may vary. Free Wi-Fi available. read more

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Went to purchase a staple gun. Locked behind a cage. QR code to scan to open. Link does not work. Find associate. They say they will send someone. Wait 10 minutes. I give up. They apparently don't want people to purchase products. read more

Besides the fact that no one knows what anything is, let alone where it is located in the store, me and my friend, two girls had to get 12 80lb pavers off the shelf and load them into our car. We asked for help three times but help never came. read more

I came to The Home Depot on San Fernando to buy a grill... not to embark on a survival challenge. About 10 minutes into the visit, nature called. No problem, right? Wrong. We head to the restroom and find a line already forming, fair enough. A cleaning crew is inside, totally understandable. But as the line grows from 6... to 8... to what felt like a small concert crowd, things take a turn. Someone politely knocks, and the cleaning attendant comes out and absolutely unloads, very aggressively, in Spanish, telling people to go somewhere else and clearly not interested in helping anyone. Meanwhile, just down the hall, a manager literally peeks his head out, watches the chaos unfold like it's a reality show, and retreats back into his office. I stop him, his name was Armando Madrid, the "Experience Manager" and explain the situation: customers need the restroom, maybe pause cleaning for 2 minutes, maybe don't let staff verbally spar with a line of customers. His response? "She's not our employee, she's a subcontractor. There's nothing we can do." Nothing? Not even... managing? At a place you manage? As the "Experience Manager," I expected at least a hint of experience. Instead, we got a masterclass in passing the buck. The solution offered to a growing line of now 10+ people? "Go to another Home Depot." Perfect. Next time I'll also go to another Home Depot to buy my grill, my tools, and apparently use a restroom like a civilized human. By the time we left, the line had grown even longer, morale was low, and I'm pretty sure a few people were reconsidering their life choices. Pro tip: If you're shopping here and have anything resembling a digestive system, plan accordingly. This location treats restroom access like it's a VIP perk. read more

The Home Depot - Hardware Stores Near Me - Glendale, California

I had an extremely disappointing experience at this Home Depot location. I went in to make a return and spoke with the manager, Alpha, and the supervisor, Christina. From the beginning, neither of them was willing to listen to me or allow me to fully explain the situation. Alpha was extremely rude and told me that he "doesn't have any time" for me. I found this completely unacceptable, especially coming from a store manager. Christina was also extremely rude and dismissive. Every time I tried to explain the situation, she kept interrupting me and talking over me. She would not allow me to finish what I was saying or even properly explain my reason for the return. Instead of listening and trying to help, they repeatedly told me they were unable to process the return and did not have time to assist me. I understand that a return may sometimes be denied depending on store policy, but that does not justify treating a customer with disrespect, constantly interrupting them, or refusing to even hear them out. I became extremely frustrated with the way I was being treated and ultimately left the store. I am very disappointed that a manager and supervisor would treat a customer this way. Their behavior was unprofessional, dismissive, and unacceptable. I would like Home Depot corporate management to review this incident and address the way I was treated by both Alpha and Christina. read more

This review is specifically for Cristina at the customer service/ return desk. She was extremely rude and extremely condescending. I understand people probably use equipment and return it, but this was not the case. First, they were rude about their policy about returning equipment with gasoline, which is understandable. But there should at least be a sign in front of the pressure washers stating such policy. We would've never had to return the pressure washer in the first place if it wasn't already used and broken. Another gentleman in the store was extremely helpful and spoke to a manager who offered us a $50 discount. When we went back to the customer service counter and told her she became immediately accusatory saying "who told you could get a discount" we can't do that. Offered no solution, I'm pretty sure there was a way to give us a $50 store credit or something of the sort but she could care less. She made sure to tell us next time we return it to make sure that there's no gasoline. Who said there was gonna be a next time? She's accusing us of trying to use the equipment and then bring it back for a refund, to me feels like profiling. This was the worst experience we have ever had at this store. read more

This is the worst Home Depot of all time. The workers were not on the same page today, and it took me a ton of back and forth trying to get help cutting thin pieces of wood. The men here treat women with the utmost lack of respect. Two men tried to charge me for wood cuts even after their own supervisor said there was no charge. I even looked them in the eyes and asked, "Why did your supervisor say it was free, but you're telling me there's a charge?" They just stood there looking confused. I'm pissed, and I could tell they were lazy asses who just didn't want to cut wood for me. Thank you to the older man who cut it all for me, but damn, your coworkers SUCK for running away and making you do it. F*ck this Home Depot. Be better. read more

The assistant manager, Manny snd the whole crew are a good bunch of employees!! Every single time I've been at this location the people step up with skill and not only help me, but I've seen how well they are there with other customers. and as a teacher I see how they really love helping with calm and dedication. I travel to this location because of them and also the store is kept really organized and clean- the crew is well trained snd Manny is well liked by the group. The prices are pretty great as well. read more

Hazel assisted me with an exchange of a defective Husky Water Nozzle. She made the process so effortless & it was a pleasure being assisted by her. All associates should lead by her example!! Prior to dealing with Hazel- Christine was the exact opposite. She was rude & unwilling to assist. All Husky products have lifetime warranty & Christine refused to acknowledge this! Thank you Hazel for going above and beyond to help your customers read more

I had a very easy and kind truck renting experience with Vanessa. She outlined everything for me and made me feel comfortable renting the truck. The return experience was less kind...the other woman was rude. I wish I had Vanessa again for checkout. But I'm very happy with my rental experience. Just wish communication was a bit better at the return. read more

The Home Depot - Hardware Stores Near Me - Glendale, California

I stopped by Home Depot the other day to pick up a few electrical supplies, and I have to say it's been a long time since I've come across an employee as impressive as Micia. I'm not as quick with all these newer electrical parts and gadgets, but Micia took the time to explain everything clearly and patiently. He really knew his stuff walked me through what I needed, double checked that I had the right materials, and even gave me a few helpful tips for installation. You don't find that kind of customer service much these days. If you need help in the electrical department, do yourself a favor and ask for Micia. He's polite, professional, and genuinely cares about helping customers. Home Depot is lucky to have him! read more

Excellent customer support from Sosseek, Ricky and Jasmine while I shopped for an appliance at the HD Pro Xtra section of the store. Thank you for helping me choose the best appliance for my needs, and for all your help all the way to check out and helpig taking the item to my car. I highly recommend this store and the wonderful customer support team. They made my life so much easier, and were courteous and kind as well! read more

There are a couple things about this home Depot that distinguish it from other home depots in the area, not all of them in a good way. The first thing that I would say about this Costco, which is a positive, is its location. It feels closer to the city, and to where you need to be then other locations, which feel really far out on the outskirts of the valley. The next thing that I would say is the parking lot is a mixed bag. First of all, it's extremely difficult to get in and out of. I don't know who made the decisions of the entrances and exits to this parking lot, but they need to not ever be in that position again. Once you're into the parking lot the parking lot is a good size, and it's not shared, both of which are huge positives. As for the store itself, this location feels a little smaller than other locations. Even the Hollywood location of home Depot feels larger than this location. The inside of the store just feels cramped, the eyes aisles feel small, it also feels like they don't have as big of a selection of certain items and certain tools that you might be looking for. I don't have anything to base that off, other than my own feelings, but that's certainly the way that it seems. So I like this home Depot but every time I go I'm reminded of how much I hate getting into and out of the parking lot. But other than that, I do like going to this home Depot location. read more

I'm always impressed with the variety and availability of items here. The employees are knowledgeable and willing to help. Shopping here makes home projects much easier. read more

I literally drive farther because Cypress Park is so much better than this location. This is the Armenian Home Depot - so whatever that means to you - it's accurate here as well. Why must I feel like I am inconveniencing their employees when I am asking for them to get something on a shelf? Garden area is also sort of lacking in comparison to other locations. Parking sucks too. 4 lanes so you might be parking a half a mile away. Just go to one of the other 3 in the area general area. read more

Wow , I was truly impressed with the customer service, and how friendly the employees were. I was greeted with friendly smiles and representatives asking if I needed assistance. One that really stood out was Matt in the paint department , he greeted me asked if I needed help, and actually took me to the aisle I need to go. The cashiers were all exceptionally helpful and very courteous. Overall that is what customer service should be. read more

Visiting this Home Depot was a tad awkward with many solicitors in the parking lot and around the block. I came for a quick key duplicate, and the staff member who helped me was fairly short and unwelcoming. Thankfully self checkout made this a quicker process and minimized further interactions. Getting the job done? Check. Returning? If needed, but will be as short a visit as possible. read more

Was in the area and stopped by on our way home to pick up a garage door opener. I was surprised at how late they were open til (8 or 9pm, I forget) and how "unbusy" it was but that probably had to do with the time of day (early Sunday evening). Found what we were looking for after a bit of a search with the help of an employee. Was able to get in and out with ease. Store was clean and aisles free of clutter. read more

Terrible store. Whoever operates the app and puts in the numbers for stock should be fired. Countless times I've come in after the app has shown 10+ in stock only to be disappointed. FIX THIS PROBLEM read more

Arlene, Ricky, Luis, Giselle, Liz were all very AMAZING! Arlene even let us know we can special order wood ahead of time instead of us having to drive from store to store. I recommend any Pro to come to this store they were all very helpful and professional! I love Glendale Home Depot! read more

Every Home Depot is filled with uninformed people just blurting out aisle numbers. And NEVER asking any questions or guiding you to find the item. I was sent to six different aisles/departments in search for "corner guards" -- an item I used to pick up at my local hardware store before they closed. If you own any property or have had to do any rental updates or home quick fixes you know what this item is. I'm 50yo and this is something you should be able to run into a hardware store and purchase. Quick grab and go. No one (and I mean NO ONE) at the Home Depot in Glendale had a clue what this item was: "Corner guards. Vinyl beading. Corner protectors." (Pick one!) they (all of the FIVE) workers I asked knew of none of these terms. It was pathetic. Everyone I asked just stared at their phones and said nothing and just replied with, Yeah, we don't carry anything like that. I stopped another shopper in the same aisle--a middle-aged person. They knew in an instant exactly what I was referring to. I was flabbergasted. I'm so tired of these self check big box stores with workers who don't have a clue. Not one. Hello! HD workers! Wake up! You carry this item online!! And you could have told me that in the store! I guess this is what our society has come to accept. Poor service. Zero help. This is the reason small businesses are dying. And the reason why everyone chooses to shop at Amazon and never leave their houses. Shame on you, Home Depot! Do better! read more

Tried to return 2 $15 items WITH A RECEIPT, to only be told by Alexandra the "manager" of the return department that I would not be able to get a refund on the item. Asked to speak to a supervisor and was told condescendingly that she was the manager. Would not offer any other solution until things got heated then finally offered a store credit even though the receipt clearly states returns accepted for 90 days and even provides the date that this 90 days ends. I have filed a complaint with Home Depot corporate as well. No issue with Home Depot, specific issue with Alexandra in returns. Horrible rep and experience. I took the items back to next closest Home Depot you provided a refund on 3 items back to my credit card, not even a store credit. I'll never visit the Glendale location again read more

I had a very lovely experience getting a fresh Noble fir Christmas tree today at Home Depot. Unfortunately, I don't know the staff members name a woman who really helped me out when I needed assistance. I brought home the tree and it is opening nicely and the price at $100 is a good value. read more

The reason for this review is because on Saturday Steve in plumbing was a tremendous help. He was super friendly and very informative. Thanks Steve. read more

John, Biron, Manny and Ed are amazing! If you need any appliances go there. John helped us with selection. He is so patient, knowledgeable and helpful. He made so many calls, involved the shift managers to make sure we got what we wanted. He did not once express any negativity with having to do extra work. The whole team was amazing and patiently helped us with our selection and all the issues we had were resolved. We also had a lot of great laughs. The managers were great. Great prices. Highly recommend coming here. read more

We love the annual Christmas tree lot here at Home Depot. They usually set up the trees right after Thanksgiving and the hours are the same as the store : 6a.m. - 10p.m. We come back every year because the prices are reasonable and the tree selections are overall nice. Customer service is very helpful . Once you purchase your Christmas tree, the workers will adjust the tree height and trimmings to your liking. Downside? They don't deliver Christmas trees to your house. They WILL ;however, help tie the tree to your car so you can safely transport it to your destination. read more

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Don't make the mistake of parking your car in the lot - a poorly-maintained parking stop where the rebar was sticking up a good 2.5-3 inches ripped half my engine cover off and damaged my front bumper. You'd think the employees at *Home Depot* would have the tools, resources and wit it requires to sand that down so customers aren't paying THOUSANDS of dollars just to go and shop in their store. Most expensive screwdriver of my life. I will just go through Amazon from now on and suggest everyone else do the same. read more

The Home Depot - The parking stop and exposed rebar that will rip the bottom of your car off if you come to shop at this Home Depot. - Hardware Stores Near Me - Glendale, California

I was in need of a new toilet, and I did my research. The Glacier Bay Power Flush is the best overall toilet and it's only $159 at Home Depot. Glacier Bay is a Home Depot brand of toilet and it's significantly cheaper and better than American Standard Champion toilets. I've seen Youtube videos of Glacier Bay Power Flush destroying American Champion toilets in terms of performance and it's ability to flush huge amounts of items without clogging. I don't take a dump often, but when I do I dump huge. Glacier Bay Power Flush can flush down large portions without clogging and at a much cheaper price than their competitors. I appreciate Home Depot. read more

Magda in the blinds department was amazing. She was organized and was able to deal with all the craziness with my order. She is an asset to Home Depot! read more

Awesome service great staff support found everything I needed. Great selection thank you

40min of wait for someone to cut wood, and asking 4 people 4 times page for wood cut department nothing, then guy shows up like zombie doesnt want work, and says not my problem, manager comes say oh yeah go pay and bring item to you?? 15min later still nothing what joke of employees.. fix this store fire lazy, useless employees you have and hire people who willing to work read more

Employees are standing around at the registers but there is nobody on the floor to help. All of the tools are locked up, I've asked for help twice and nothing. They have a lot of stuff here, just no service people to help. I don't even see employees in other aisles either. Wow. This is frustrating. Phillipe was a big help and it wasn't his Dept. Thank you phillipe. read more

Customer service sucks,they make you wait for hours for a tool in the cage,take to long to open the cage

Thank you to Steve in the plumbing department! He's a nice man. He saw what I was carrying into the store with me and without prompting, put two and two together, and helped me solve my problem in less than five minutes! Without him, I would've taken so much time messing around. This is the first time I've ever experienced service like this at any Home Depot in my area except Burbank. Usually, I expect to figure things out on my own or spend a lot of time tracking down staff and waiting for service. Thank you Steve! Clutch! read more

This place is a mess. Employees are not helpful at all, as they avoid you all together, if they see you are looking for an item you can't find. Other employees are just socializing with each other, at the pay by yourself counters, while customers are struggling to figure out why the scanner is not scanning an item. Plus no welcome or good bye, while coming in or leaving Home Depot. But they are there, just watching you as you never existed to them. read more

** Dogs Welcome** I didn't have Betty with me as it was too hot. She was home in the a/c for this trip. I had a few questions about wood stain and I happened to find a gem Robert who works for Behr at various Home Depots in the area. Robert gave me some great ideas and lots of info. Some outside the box ideas too! Did you know that your info and favourite paint colours can be saved in their system in the paint department? I used historical landmark reproduction colours on a rental in Bungalow Heaven in Pasadena around 2005. I remembered one colour name but my binder with all paint info, etc disappeared during a move so I don't have that info anymore. If I had known that could have been saved I'd have the other 2 colours. Robert saved one and helped me find a close second to one of the other colours and saved that for me in the system. This can be looked up with your phone number. Parking lot was half full, found a line that moved quickly. Cashier wasn't so friendly but it was hot and maybe she was about to leave for the day when I walked up. I was looking for 24x36 plexi/ acrylic sheet to replace broken glass in a poster frame. They didn't have it but Erika was very friendly and helpful. read more

This Glendale location really showed the Home Depot helpfulness that I feel like others have lost. Best service! When we looked lost, people actually ASKED if we needed help instead of being ignored or having to beg for help. Extra big shout out to Sergio, Steve, and Narb who patiently went out of their way to help with our questions. Thank you so much! We will never go to any other Home Depot! read more

Excellent place to buy. Make sure you are right with the measurements, durability, prices depending on the the brand so you don't have to return the things you buy read more

The first worker I spoke to was nice and told me where to go. Was in aisle 16 and asked a guy in orange vest if he worked there. He said he didn't work in that section and asked if I wanted him to find someone to help me. I said yes and then I waited and waited. Disappointed that nobody came by to help so I had to walk the aisle several times to look for what I needed. read more