I went to the Home Depot Customer Service Center on a Sunday to discuss a problem with getting my Tuff shed ordered. After talking to several representatives, a Home Depot representative by the name of Bernice stepped up and said she would try and help us. I informed her that I was having problems with the service from Tuff Shed online and that I needed some help. She sat us down and asked about the problem and I explained it. She called Tuff Shed customer service from Home Depot and explain the problem we were having. The Tuff Shed representative told her that she would help. After much discussion, it was all ironed out thanks to Bernice from Home Depot. Bernice was very professional, friendly, and listen to the long story that I had about the poor customer service from Tuff Shed. When we walked out of the Home Depot, Bernice had gotten it all straightened out for us from Tuff Shed. It is with employee representatives like Bernice that make this store a good place. I highly recommend this store and think Bernice for helping us.. Early Monday morning, the next day we received a call from a Tuff Shed representative and we are now getting delivery of our product. read more

Had to pick up a light and 15 bags of mulch. Actually got help by one of the guys in the parking lot bringing back carts. Always super friendly here, always able to get expert advice, store is always clean and well supplied. read more

Had to do a project for my dad, fixing a section of his fence. Home Depot usually has everything you need. They have tools for rent and the type of tools you'll need if renting. The staff and service are pretty helpful and have a variety of knowledge in many fields depending who you're talking to. The prices are usually fare and they offer military discount as well. It's a great place to go to for any home project read more

The Home Depot - Fencing - Hardware Stores Near Me - Bulverde, Texas

Quick and easy visit at Home Depot today. The store was well organized, and the staff were helpful in pointing me to exactly what I needed. Fast checkout and great customer service. Always a dependable stop for home projects. read more

I want to thank Assistant Manager Joe for resolving an issue. I had ordered a small refrigerator to be delivered and set up in my sister's nursing home. It instead shipped by UPS. When I brought this to Joe's attention, he agreed to arrange for someone to go to the facility once the refrigerator arrived. When the fridge arrived, Joe was there to set up a small refrigerator in my sister's room. read more

I visited Many Home Depot over several years visiting staff representatives. This location is outstanding especially Dean one of the project paint managers gave us advice counseling also the rental shop here is very informative professional service would highly recommend. read more

Always a great place to go for your everyday home needs. Friendly staff and a great selection of items needed. They also give military discounts. Clean and very well ran store read more

The Home Depot - Hardware Stores Near Me - Bulverde, Texas

They would not return my 2'x4' moldy plywood that was $33. I brought back 2 weeks after purchasing. I didn't have 100% of the wood there and customer service told me that they would not be able to return it. He didn't say go get the rest of the wood. He said that I should not have cut the wood. My friend told me to not use the wood due to the mold. Cutting the wood is not in their policy below. I didn't add mold to return the wood. I had receipt of purchase and my ID to verify my identity. Their policy is.... 90 Days Most merchandise can be returned within 90 days with proof of purchase to The Home Depot unless noted below. The Home Depot reserves the right to decline returns where a product does not have a manufacturing defect but has been damaged by the customer, or to prevent fraud or abuse. The wood had a manufactured defect of having mold. I don't want mold in my house. I was just looking for a credit to buy something else from Home Depot. I am going to look for a local lumber supply next time. I would not recommend buying wood from Home Depot!!! read more

The Home Depot - Part of the Moldy Wood! - Hardware Stores Near Me - Bulverde, Texas

My name is Melvin Lee Dobberteen. I am a severely wounded Marine Raider, injured five times in service to my country. I have bled for this nation--not just in war, but in the fight to rescue trafficked children and support fellow veterans battling suicide. I have given everything I have left to protect the innocent and support my brothers and sisters. I share this not for recognition, but to make one thing clear: I do not expect handouts, but I have earned respect. Instead, Home Depot has treated me with outright disregard. My Experience with Home Depot This past spring, I entered your store with $34,000 in grant funds, only to be treated like a nuisance. I fought through constant failures:    *   Dishwasher Disaster: A botched order, unprofessional installers, and 27 exhausting calls just to get what I had already paid for.    *   Blatant Disrespect: While on hold, an associate--thinking I couldn't hear--called me a "f***ing turd." Home Depot's response? A $500 gift card. As if that erases the insult.    *   Broken Promises: On February 5, 2025, yet another failure--confirmed toilet deliveries never arrived. Another lie. My Demand I have endured war, pain, and loss beyond imagination. I should not have to fight a company that once stood for American values. I demand:    *   Immediate cancellation of all outstanding orders.    *   Full refunds for every undelivered or botched product.    *   Accountability for the blatant disrespect I have endured. I am strongly considering legal action due to the undue stress and repeated failures. Home Depot is failing--not just in service, but in integrity. A failed employee is a failed leader. I will not be ignored, and I will not allow any veteran to be treated this way. Please contact me at 830-800-1544. Also, visit info@fallenraider.com and see firsthand the broken system you have contributed to. Sincerely, Melvin Lee Dobberteen Severely Wounded Marine Raider 3x Purple Heart Recipient | Bronze Star w/ Combat V | Navy Cross Nominee Founder, Fallen Raider Audio read more

The staff was very helpful from the moment that we walked in the door. We were initially just looking to do some landscaping as a weekend project but then there were so many amazing ideas that popped into our head that we decided to go to the next level with our spring cleaning and landscaping projects. We got mulch landscaping bed linings, we even bought a new lawn mower! We found a quikrete to be exceptionally helpful in making some on-site pavers as a walkway to our shed and greenhouse. They literally had everything we could need in one trip and then of course we went back five or six more times for lots of little ideas that popped in our head. Get out and do some spring cleaning and landscaping projects today! read more

This place is great, I don't ever deal with the employees except at check out. The products and prices are competitive.

Stephanie was such an amazing employee. She left me her cell phone number and she called me back to make sure that my service was delivered and the window treatment person was to my satisfaction. I would recommend her to anyone all the time she was amazing. Stephanie was in charge of window treatments. read more

Horrid customer service. I called to ask a question and I was told they would transfer me to the correct department. After over 15 minutes of me sitting on hold I decided to hang up. Why have a phone line if you're not going to answer it. It's so aggravating that you can just speak to someone about their products. read more

The Home Depot - Phone call over 15 minutes on hold with Home depot - Hardware Stores Near Me - Bulverde, Texas

over buys in the products for online sales & delivery.WEN 48 in. Workbench with Power Outlets and LightQty: $177.69 AD says metal frame, drawers, and geez- pegBoard.. after FEDx gently sets it down - was very heavy. wife & slides into garage. had a handy man drive in from S.A. to assemble. Opened a scary looking big box.- out spilled saw dust from cheap as thin as paper particle board & "STEEL"- cough. Home Depot was get with refund so there's that.But its not their falt WENPRODUCTS, Address: 1101 Wesemann Dr Dundee, IL, 60118-9410 United States. waves~~~~ Howdy read more

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This was the service I received two weeks ago. I ordered a pair of French doors from this location, and they delivered this broken doors to me. I asked them to take the doors back and only to be told that their job was to DELIVER not insure whether the products were acceptable or not. I had to go through a series of phone calls and explanations with HomeDepot, yet I still haven't received the refund from them since they picked up the doors the very next day after the delivery. I went to the store and try to get a resolution, only to be told that the store manager was not available. I called and called again. Their supervisor Caroline was not willing to talk to me, so she sent her assistant to tell me a bunch of the same stuff they told me two weeks ago and yet still NO refund! read more

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Don't by appliances from Home Depot ever for any reason. Called to see if they had a washer and dryer, yes sir, come and get it. Only problem was when I got there the "appliance specialist" basically laughed at me. "Sir these units are for display only" great you should explain that to whoever I spoke to on the phone who instructed me to "come and get it". After inconveniencing the manager with the situation, he informed me there is nothing he can do and informed me if I ordered it they would have it at my door in a hand full of days. Ok. Fine. Order placed. Great. A couple of days prior to delivery we get an email that our order had missed the bus and would be an additional 10 days out. Are you kidding? Finally. Delivery day. Just kidding. Apparently, the delivery truck wasn't able to get in our gate. Only problem the camera on the gate had contractors, residents, and everyone but a delivery truck at and entering the gate. Upon reaching anyone who would take our call we were again informed not to worry, we will have it to you in 10 more days. So 1 month after taking my order, over 20 days after the agreed delivery date, no appliances in sight. It's my opinion that this is sales tactic and not an outlier. Hopefully your experience is better, because I could imagine it being any worse. read more

We went in to buy a new door handle and lock and were looking at all the selections when Daryl walked up. He spent a lot of time with us showing how the new locks can be "keyed" by the home owner. While we were talking to him, my wife showed him our broken lock. Usually, you have to leave a lock that has to be rebuilt. Daryl rebuilt ours while we were talking to him. It's nearly impossible to find service like that today. Daryl was the very best, and his actions sold us on using this HD as our only home improvement store. read more

We recently ordered two 19" tall toilets from Home Depot. There were six pieces in total. This is the review that I submitted to Home Depot regarding the tanks: Two tanks were ordered online. Only one arrived and it was in pieces. After spending 90 minutes on the phone with HD customer service, they gave us credit for the one that we did not recieve. I was told to re-order, but the tanks were out of stock. Frustrated with HD, we ordered two tanks directly from Kohler. HD customer service was aweful. They appear to be in the business of alienating customers. The broken tank was not properly packed for safe shipping. This was not the carier's fault. It was the fault of the HD warehouse. Why wouldn't they properly pack a, basically, glass tank, for safe shipping? We will have to think long and hard about buying products from HD in the furure. read more

Went by to check out their appliance sale yesterday while in the area, and ran into a Supervisor named Tony. So helpful! We live in New Braunfels, but I have a feeling we will be doing business in Bulverde. Tony went back and forth between various appliances with us. He explained pricing, specials, discounts, and all details between. He was patient with us, printed out an estimate, and was just overall awesome!!! We are looking to buy 3 appliances for our new home, and we will definitely be going back to place our order soon. Thanks so much Tony! read more

I went in the Bulverde Home Depot looking for kerosene. I asked three different people,and no one could find it. I gave up on the kerosene,and went to the tools. I needed some metric wrenches,and of course they were locked,and I had to find someone. I asked the first guy I saw waking by,and he never stopped walking,and said not my department. I finally found the right person and he was very rude,and said lets go like he was highly bothered. He took the lock off and didn't say a word,and I didn't either. I can't believe how these people act. I'll never go back. read more

i live almost exactly between 2 Home Depots and also a Lowes. I choose to come to this one, which is the farthest of the 3. there are usually less crowds than the others and it is easier to get to. I usually can find everything I need/want but if I have to ask for help they always know exactly where to go or find someone that does. Everyone that I have come in contact there has always been very helpful or friendly. This is my 'go to' place for any home related needs. read more

Very disappointed in the appliance & delivery portion of Home Depot. Ordered a refrigerator & dishwasher from them. Had a lot of problems with the delivery date - the Home Depot appliance person would put in a delivery date & we would get a notice that it was being delivered on 1-2 days after that date. We waited almost 3 weeks for the delivery and the Home Depot employee was frustrated with the delivery portion as well. When the delivery finally happened, the dishwasher was dented so bad that the delivery person started the return process as soon as it was unpacked in the driveway. I called initially on the delivery date to let Home Deport know about the return & dent - they did not have any information on it so I was told to give it a couple of days. I had not heard anything so I called 3 days later only to find out that the new dishwasher was scheduled to be delivered that same day and I had not been given any notice - it is fortunate that I called so we could be home. The dishwasher came and we were informed they couldn't install it because there was a small space between the sink and dishwasher. Fortunately, my husband had disconnected everything on the old dishwasher or they would have not hauled it off - even though we had paid for the service. So very disappointed in the lack of customer service & lack of knowledge of the appliance department. We should have known before the second delivery that it would not be installed. read more

Wow I'm beyond words of how I was treated in the door department. Unfortunately I was to shaken up to remember this guys name but he's a Hispanic 50ish year old guy that wears a little girly lookin diamond earring. Asked for pricing on a door. Long story short it was like pulling teeth to get him to look up anything finally I just said, ya know what I'll just take a door already here cause he was useless on trying to get him to do anything... then we were going to do some more shopping and asked if I could have delivered to the front, he got super pissed and my girlfriend that was with me got pretty freaked out because he started cussing under his breath and asked the door and carried only to the front all pissed off... I spoke to JASON the assistant manager. He seamed pretty upset and said he would take care of it as far as reprimanding him. 3 other employees around the area we're pretty shaken up about it saying how whenever he brought the door up he dropped it real hard and slammed it against the Coke machine not sure if the doors damaged yet or not will see you tomorrow in the daylight. I WILL be following up on this after the first of the year. Just spoke to my brother as well about this incident and come to find out he had issues with him as well. I wonder what other customers he's pissed off and lost Home Depot money we were actually going to purchase more things in the store but was so upset we just decided to just leave!! I own 3 different companies and this is just unreal how these employees continue to treat customers!! read more

Wouldn't allow us to pick the appliance from the store ourselves - had to have it delivered. Delivery service called and said their truck had "broken down" and they wouldn't be able to deliver it until two weeks later. Do they only have one truck? Called Home Depot call center and when I asked if we could do a store pickup under the circumstances all Jesse said was "no". Nothing after. Awkward silence. Jesse - you should find a job outside customer service. Home Depot - you need to re-assess, restaff, restock and apologize to all your current customers. You're the worst. read more

I was at the Bulverde, Texas Store this morning and had to wait in line due to Covid 19 to enter the store. This is not an issue for me as a senior and I respect the safety of social distancing. However there was not any six foot tape markings like there use to be nor anyone enforced the rule. The person behind me wore no mask and kept moving forward prior to the line moving. He stayed on his phone loudly speaking while crowding which increases the chance of spread. Costco and Sams do it right with clearly marked 6' spacing and an employee watching the line. This deters people acting foolish. I was there to buy a refrigerator water filter, there were two people the desk near the filters and the slot was empty for the LG filter I needed. After looking at all the Home Depot generic filters there was not one that would fit. Found a box on the very top storage area and stood on the bottom shelf to get to the box. No one asked to help a senior (me) what lazy, unfriendly, disrespectful people in this store. I realize people are stressed but a smile and a little service cures many issues. Two ways to lose business. What a shame. read more

Done with this location. We will be using Craggs Hardware just up the road. Last straw was the old man metering customers at store entrance. What a complete Jerk! He was beyond rude, and very aggressive too. As he approached me I asked him to distance as he had wore no mask due to my being exposed. He scoffed and made a very crude remark. Older man at self checkout is also one to avoid. Not worth going anymore. read more

This one was ok I could find almost everything I needed and I wanted to buy some potted plants and u found some good ones

Went in and bought a wine fridge for our new house. It was damaged, bashed in grill on the front. Bought fridge and a pair of Electrolux washer and dryer from them because the doors can be switched on washer and dryer- ordered them swapped- not only did they not come that way- the delivery guys won't/can't do it. Wtf? The new fridge was to be delivered 4/17 with the washer and dryer. It is 4/24 I got the washer and dryer today- a week late- no fridge. DO NOT BELIEVE THEM- you are not important and you are probably going to get your stuff until it is convenient for them. Call the store and sit on hold for HOURS and get hung up on before they actually talk to you. Happened daily. I was courteous but I've reached my limit w this store. read more

I needed a portable A.C. Traveling to this Home Depot I found the one I needed. Things went south at the cash register. As I rolled up I told the checker I am authorized the military discount and would I get the special financing. She was having trouble with both. I told her what I needed three times and she repeated that to me. After ringing this up I saw that the discount was not rung up. She said I had to go to customer service since she rang this up wrong. I go to the long line. When I was finally seen the rep was most rude about it all and misread the return. When he rang it up, the item came up ten dollars more. I told him to keep it. Going to Loew's I got the same thing with no hassles. I e-mailed the company with no response. read more

I went here to buy 15 bags of garden soil. I got it all loaded up and staged at the garden center register, along with about another $100 in gardening supplies in a buggy. No cashier. I asked several employees around the store, no one had any idea! Basically 1 person finally said it was too cold (it's 45!). The HELL with Home Depot!! . If they don't want my money the can kiss my butt!!! So much for customer service!! read more

We were ready to buy a washer/dryer combo and we couldnt get any1 to come help. So, we have decided to go buy elsewhere. I figure if a couple of thousand is not important to them, why give them the business and deal with bad service down the road. Just my thoughts. read more

Bathrooms stink like shit and piss on the floors, all the cleaning supplies they have you'd think they'd clean their restrooms

We have been at this store multiple times and the blatant disrespect never surprises me. All my mother wanted was her military discount and I have to hit a need help button on a machine to get it!!!! Seemed the clerks conversation seemed more important than providing customer service. Not to mention not being greeted or acknowledged three different times. Please stay away from this store. They don't want to help you period and chose not to do so period!!!! read more

This is on of the cleanest Home Depot's I've ever been in and their service is EXCEPTIONAL (as usual)!! Their self checkout is one of the nicest ones I've ever seen! Definitely a good one! read more

I was just there and let me tell you the store in Bulverde has got to be one of the best customer service places I have ever been! The two managers today on Saturday sept 4th, 2021 treated me with such respect and care! I will never ever forget what they did for me on this day to make my life easier! Two of the kindest men I have ever met! They deserve a reward and something special for all that they do for people like me as well as others! Kudos, you gained my business forever!!!!!! Thank you, you have no idea how much I appreciate you both and for the others that assisted as well!!!!! WAY TO GO, HOME DEPOT IN BULVERDE\SPRING BRANCH TX!!!!!! You ROCK!!!!!! read more

Zero stars for this store. Unbelievable poor service, poor customer communication and really bad leadership. I won't go into any of the details of how I ordered a frig on July 28th to find out it would be delivered Sept 3 just to find out on sept 3 it would be another two weeks. After speaking to multiple people I asked for the general manager of the store and I was told they had no idea when he would be in. Classic. They said he comes and goes as he pleases. I had them leave him a note to call me and 5 days later crickets. Sad to see service move in this direction at big box stores. Sad that a GM wouldn't have the decency to at least make contact. I mean it's not like I ordered a hammer.... Home Depot needs some competition in the Bulverde area read more

There were a lot of employees working but none of them were helpful. They didn't offer assistance in helping me find what I needed and scoffed when I asked for it. The guy working self checkout wouldn't call for a carry out on a heavy shelf because he didn't think anyone would come. Instead two employees watched me struggle to get it into my van. Thanks for at least having the product I needed. read more

Home Depot is literally my husbands second home. We own a local contracting company, so we find ourselves at Home Depot sometimes 5 times a day! They always have what we need, the staff couldn't be better, and they are always so friendly. (I always say you know when employees are that happy to be at work that they must be treated right by their employers.) Everyone is great. And Home Depot is a savior for us! A+++! read more

Just bought tile supplies for a backsplash. Everyone was so helpful. Had 3 employees on the isle I was on helping pick supplies...was asked at least 4 or 5 times walking thru store if I needed help. Employees were nice, sincere, and professional. I post bad reviews when needed. This store has my business. The customer service is superior to other places I've been. read more

Too bad I can't give a zero rating. Wanted to use curbside pickup for my online order because of COVID-19 but they never picked up the phone. So masked up and went in. Waited at the service counter at least 10 minutes. The associate with an attitude brought my order (2 cases of liquid shock and an 8-foot ladder). Never offered to help or call for loading assistance and just moved on to the next customer. I'm a 5'5" 130-lb woman. Took it out and loaded it myself and will NEVER be back. read more