The Holiday Chalet is a beautiful building and our particular room was elegantly decorated. It's a convenient location right on a major bus line, although it's probably not the safest or most attractive. The problem with the Chalet is that management seems clueless when it comes to tending to upkeep. The kitchen is nice but there literally were no forks in the drawer and only a couple of small spoons and one steak knife. Even after twice informing the staff of this fact, it took them four days to drop off a couple of pieces of silverware. There were only a couple of plates and bowls. Plus, half of the knobs on the kitchen cabinets were broke and it was hard and a bit painful to grab what was left to open them. There were two amazing decorative bedside lamps, but only one of them worked because there was no place to plug it in. These unforgivable oversights may seem minor, but they diminished what should have been an enjoyable stay in an elegant hotel. read more

For starters when we arrived our code would not let us in the door. It was over an hour before getting a text back for a new code. The place was clean but not in as good of condition as the pictures show. After ordering food in we discovered there was only one fork. The noise from the people partying out front requires earplugs to get some sleep. read more

Don't miss your opportunity to stay at this beautiful, historical property! Great communication from staff, clean and beautifully restored/updated property, and it's decidedly different than all the corporate hotel options. As an added bonus, the rooms all have functional kitchen facilities in the suite, and many have sunrooms/porch type areas for relaxing and enjoying the stay. The stained glass and woodwork alone are worth the stay! read more

New staff! The current staff that has taken over since November 2024, is rude, and they act like they are better than. This place use to be hopping, everyday of the week, now it looks dark all of the time & doesn't appear that they have many rooms rented out. The area is questionable, due to the homeless activity in the direct area, I have found if you're friendly enough, they will leave you alone & they don't really bother anyone. There is some crime in the area, but that's a given anywhere you go these days. I don't recommend staying here with children, it's more of an adult venue! read more

Photos are 7+ years old; can't see the building from the street for all the overgrowth. Room appeared worn but clean. However, we discovered nail clippings under the sheet in the bed. Long black hairs on the pillow case which also appeared to have some stains. ABSOLUTELY DISGUSTING. No management on site, so I called both numbers that were provided to request clean sheets, but no answer. Additionally, the shower looked like it had not been cleaned for weeks or months. The open & used bar of soap from previous guest still in there. THIS PLACE IS A SCAM. read more

This is my third time staying at the holiday chalet I live in Boulder and I have used this wonderful place to stay at during Gay Pride first of all and this past November 2024. I used it for a couple days before I left for Thanksgiving at my dad's place in California, I have stayed in three different suites. I have loved every single one of them. Each one is extremely unique and gorgeous and so very eclectic. I absolutely love it. Takes you back to another time when rooms were beautiful and they also had full kitchens, gorgeous bathrooms with double showerheads incredibly in laid toilets and tile work painting on the walls are incredible. The chandeliers that hang from each room is just gorgeous. The price is what always gets me. It has been such a great prize for such a wonderful place. Many people said parking was an issue, but I've never had a problem parking. Everything is clean the bedding is beautiful. This is an older building and for the price I wouldn't expect more than what I got. If anything for the money it seems that I was in this gorgeous luxury hotel somewhere in Europe. I'll be going back again this year in 2025. I run a booth for Gay Pride in Denver and this is always such a wonderful place to stay after working eight hours at the festival. Always nice to come home soak in the bathtub and have a wonderful bed to sleep in before I have to get up and do it again the next day. Tony, The Owner is just amazing and really helped me out when I needed to stay there in November. He has always been very accommodating and helpful and answered all my questions. I'll take pictures when I stay again next time. read more

This is an unsafe neighborhood. Homeless were camped on the steps to the hotel and surrounding area. The room was not clean. There was a window air conditioner that did not cool the room. There was no one in the entire building on staff. An entry code to your room and the building was sent via text. We paid for two nights and left after one. Photos one the internet were taken years prior. read more

Very nice manager. Was unable to stay but they were accommodating. Will try again in the future. read more

My friend warned me to be careful as Colfax isn't the safest street in Denver, depending on where you're at; that said we felt comfortable enough to walk down the street and go out to eat at 9pm. We picked The Holiday Chalet since it had relatively good reviews on Expedia, although looking at Yelp after we checked in I was disappointed to see the mixed reviews and complaints. Pros: Wasn't overly expensive. Our room was beautiful, (Alfred? First one on right on first floor)--definitely reflects the time period of the house (1890s). Staff was great, accommodating; they even held our luggage all day. Cons: One of our locks was broken, but at least the deadbolt worked; keys are really finicky. They advertised 11am checkout w Expedia, but we found out at 9:20 that checkout is at 10am--staff at least accommodated us on that. "Continental breakfast" was some bagels, nitrigrain bars, cereal, coffee, and lunch meat haphazardly thrown into a college sized fridge--we were a little disappointed. On our way out we also overheard another customer get a refund because her radiator made a water mess all over their room, and sheets were dirty. Would I stay again?--no. Would I recommend to someone?--maybe a college kid looking for cheap facilities in a hip neighborhood. read more

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We enjoyed the odd and curious decor and ambience. Convenient for our location needs and we loved the Squire Lounge around the corner. Definitely beware of the alley at night. We did not have toilet paper in our room upon arrival and the bath tub drain was clogged. read more

The building was built in the 1890s. They kept all the rooms to the era. So many little details in each room. We stayed in two different rooms because we wanted to change themes. :) The manager Randee was very prompt in answering any questions we had through texts. read more

Our first day in the room, I remember thinking, "I can see why they only have 2 stars". We stayed in room 33 from Aug. 25th--30th, and it wasn't clean. There was a wad of hair on the floor in the bathroom, and there were strands of hair in the rug. You could tell the room wasn't vacuumed or swept after the last guest checked out. While I was unpacking, I wanted to put my clothes in the dresser, but the drawer was full of crumbs and debris. Luckily, the closet had plenty of hangers so I just hung most of my things up. Also, there isn't an elevator in the building, so it was a struggle for my friend and I to lug four suitcases up three flights of stairs. I'm glad they had bagels, milk, cereal, yogurt and tangerines for breakfast; but I really wish they had a hot water machine next to the food. On several occasions during my stay, I wanted to drink some tea, but of course the water cooler was all the way downstairs on the ground floor. To make matters worse, the hot water button wasn't working. No matter which tab I pressed, all the water came out cold. Overall, this isn't your typical hotel experience. The rooms don't get cleaned regularly to where you walk into a remade bed with fresh towels every day. It's more like: you're crashing overnight in the spare bedroom of somebody's home. read more

The Holiday Chalet - Crumblies and debris inside the dresser drawer. - Hotels Near Me - Denver, Colorado

Charged $60 dollars for a romance package that was not delivered and had 2 employees ignore our do not disturb sign and enter our room. The price was fair for the location but the experience was a nightmare. Edit: after this review the package was refunded. read more

We loved our room and the convenience of this incredibly charming hotel. The rooms are done in total antique style so you feel like you're royalty. Bed was comfy, room was clean, great shower. However, this is a no frills place. No continental breakfast or coffee (although we had a little kitchenette in our room), cant use the courtyard which is overgrown anyway, no check-in desk although the staff was responsive and quick whenever we had questions, they don't change linens or towels unless you're there more than 4 days. And the neighborhood - while there are great local establishments that we enjoyed - is very sketchy with homeless people literally hanging out on the steps to the hotel. Once inside I felt totally safe, but I definitely wasn't venturing out alone at night. But look how amazing the place is! They've done a great job making the place technologically up to date and it's super cute. And they can't help the socioeconomic woes of the city. Definitely recommend. read more

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Wow. I'm not picky about where I stay - I even stayed in someone's kid's treehouse (with no doors or windows) one time when my Airbnb was double booked and they gave my room to another person. But I would not stay at this place! The Holiday Chalet was beyond sketchy. I can't understand where the 5 star reviews could possibly come from. The only folks I encountered while waiting for someone who worked there to show up and show me to my room were clearly on drug benders. I'm pretty sure most of the people staying there were there just for drugs, or to get off the rough streets for a few days. No shame to them - life is hard and i'm glad they found some shelter - but this is not the kind of hotel I want to stay in, especially alone. The hotel never emailed me my door code to get in, so I had to wait outside for someone to leave and open the door for me - and I was concerned for my safety as a small woman alone with a large suitcase, standing out front waiting to be let in. They never picked up their phone, so luckily someone happened to leave within a few minutes of my arrival so I could get inside. I definitely felt like I would be an easy target for one of the many clearly ill and drug-dependent folks wandering the neighborhood (I watched one inebriated man wander into traffic while I was waiting). I didn't even see my room - I immediately knew I had to find a new place to stay once I got inside. It was dingy and looked nothing like the quaint, historic hotel represented in the photos. The other guests were not folks I felt safe staying in a hotel with. Seriously - I'm a pretty chill traveler and I have a pretty low bar. This place was somehow well below that bar... I never leave negative yelp reviews, either, but wanted to warn others. So do yourself a favor and don't stay here! read more

We were recommend this hotel as it was in a good location for a wedding that we attended at the Nature and Science museum. The pictures on the website looked so beautiful, but the real life hotel is a shock. The front steps were dirty and covered in trash and debris. Several homeless individuals met us by the front door asking for things. The inside was dingy with dark lighting. Our room was clean, but faced Colfax and the 7-11 that served as a refuge for homeless and drunks all night - loud noises from yelling, police sirens, fights, etc. We hardly got any sleep. Security is questionable, especially for a hotel located on what we now know is a bad area of town. Fire escape doors were unlocked, first floor windows were wide open with no screens and the courtyard next to the hotel was wide open to anyone walking in off the street. An individual on the floor where we stayed, would poke his head out every time we passed (which was quite late after the wedding), asking to bum cigarettes. Very creepy. I felt unsafe the entire time and never saw anyone else managing or cleaning the place. Parking is a nightmare, as there is none provided, and I would not advise parking on Colfax. read more

I chose the Holiday Chalet because of it's convenient location and fairly good reviews. However, during my stay, at 3AM I woke up noticing that I felt more "sheets" at the foot of my bed with my own feet. When I turned on the lights, I noticed that is was not sheets at all, but dirty underwear from the previous guest! Clearly, they did not clean the sheets. I was not able to go back to sleep, but because the front desk is not open 24 hours, I had to wait until 7AM to talk with the receptionist. The receptionist told me that the manager would get back to me and would give me a refund for the room due to my experience. I also emailed the manager. However, the manager never got back to me. read more

The Holiday Chalet - Underwear from previous guest found in bed. - Hotels Near Me - Denver, Colorado

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My wife and l drove to Denver for this reserved room we booked through hotels tonight because the photos looked like this would be a gorgeous room to celebrate our anniversary. The hotel parking was impossible to find, so we parked on the street (on Colfax l might add), and had to walk past some homeless that were passed out facedown on the sidewalk in front of the hotel. We continued with our luggage up 3 flights of stairs to find our room sweltering hot with only one window air conditioning unit for the 93 degree Denver heat. Despite closing the windows we heard all the Colfax commotion of people arguing, sirens blaring, and the smell of trash and urine. The room was only about 200 square feet, and nothing like it was advertised. Even for the photos of room 32 versus the Albertson (the room we thought we purchased) When we raised this concern with the staff they tried blaming it all on Expedia, Hotels tonight, or the other 3rd party booking sites for choosing the photos to advertise the rooms available. When we asked about switching our reservation the staff member l spoke to was incredibly rude basically telling us there's nothing they could do, its all the booking sites fault, and to suck it up. We checked out immediately not staying 5 minutes in that shit show. I intend to speak with an attorney l work with about pressing Litigation charges because despite what the staff claimed (its all the booking sites fault). This is still false advertising, and negligence of the opposing party, regardless of what booking sites they used to post their vacancies. Only going this far because my wife broke down crying seeing the state of this room, having so carefully planned our special night. DO NOT STAY HERE Not even for 5 minutes. Thank you for coming to my Ted talk. read more

Great value , great location It was clean and quiet Thank you read more

Loved our cute bedroom with private bath. We loved the laid back, come & do as you please attitude. Staff were around if needed but otherwise we didn't have to worry about interacting with anyone unless wanted. That made it feel more private and cozy. We definitely took advantage of the private patio.There were places within walking distance and everything else was a quick Uber ride/Uber Eats away! read more

The Holiday Chalet - Hotel sign - Hotels Near Me - Denver, Colorado

The first thing I do when I vacation at a new city is to obviously find a hotel. The three things I also need in a hotel are booze, drugs and prostitutes. And you can get all the abovementioned items on busy Colfax Avenue. Colfax Avenue is one of the longest streets in Denver and the sectional area I was staying most definitely reminds me of the Tenderloin and South of Market area in San Francisco. But the rules in staying in the Victorian house, which was built in 1896, you can't bring drugs or prostitutes to this cute 10 room home. I found and booked this Victorian hotel for $99.00 per night from Expedia. I was here for two nights (9/10 & 9/11) for a total of $225.00. Outside on Colfax Avenue you'll see various unlawful activities. But you will be in a different and homely world in this Victorian. My room has wooden floors, a kitchen and a dining area with a view of the beautiful garden. My room: http://www.yelp.com/biz_photos/the-holiday-chalet-denver?select=GtTExEAgYUC9TmXHLaTqsg#539qP4vU-4RvyZMo1bMrSw The activity room has a kitchen with owner: Ellie preparing breakfast to her guests every morning. The activity room also has a consignment section too. A very cute set up organized by Ellie. Ellie's main objective is to make our stay safe and quiet. Indeed she did that and does an excellent job. There is a Botanical garden, a park with running trail and Denver Zoo not from the home. Colfax Avenue also has many good restaurants and cool businesses, which I'll review some of them shortly. Staying at these Victorian home are different than some of the hotels I've been staying. I like my stay here and Ellie is very nice and helped me on my quest of the city of Denver. I would definitely stay here again. read more

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I really enjoyed the Holiday Chalet. It is a reasonable price, walkable to some main attractions (Denver Zoo, Molly Brown museum, VooDoo Donuts, Tattered Covers theater-turned-bookstore, Budget car rental), and it was surprisingly cozy and quiet. The staff was pleasant and accommodating - and they don't hover. They also have some board games and DVDs you can help yourself to, which was nice. They also have a gated patio if you like to sit outside or make use of the legal recreational weed that's for sale at at least five different shops within walking distance. Also, the fact that breakfast is included at this rate is great, and they offer it later than most hotels (until 10am). There are quite a few homeless people on this block and the surrounding blocks, but they're not loitering in front of the hotel, nor did they cause any issue as we were walking around. There was some peeling wall paper, but it was FINE. It added to the charm. I wanted an experience different than a hotel, and this was adorable. Our room faced the front of the hotel and the street noise was perfectly fine. I have issues sleeping and I slept like a baby here! read more

Our car was totaled by a drunk driver while we were sleeping peacefully inside the Holiday Chalet and we're still giving it 5 stars... try to top that! Last week I booked 2 nights starting on 11/15 with Regina, she was extremely helpful on the phone. Our 15+ year old dog has trouble with stairs, so we reserved the Alexandrina Suite on the first level. Regina checked us in and was again very friendly. The suite was absolutely gorgeous, probably even prettier than their pictures. It was recently renovated and everything was done perfectly. The beds & pillows were super comfy and the huge shower and soaking tub were amazing. We walked to a show at the Fillmore on Friday night, went to sleep around midnight, everything was going great, until... We were awakened at 3 am by loud pounding on our door, Stefan was saying that our car had been involved in an accident. A drunk driver going 60+ mph on Colfax plowed into a pizza delivery car parked behind ours, which started a 4 car chain reaction. The driver's Toyota Tundra truck went airborne upon impact, somersaulted and landed on the side of our Outback. Luckily nobody but the driver was injured, and he wasn't seriously hurt. The teenager delivering pizza was visibly shaken since he would have definitely been killed if he had left any quicker. Colfax Avenue was completely closed for a couple hours as they towed away the 3 demolished vehicles. We planned to stay & ski at Beaver Creek starting Saturday afternoon but that was definitely no longer possible. The Holiday Chalet was completely booked that night, we worried that we would have to switch hotels but Stefan put us in a soon to be remodeled room across the hall. It wasn't in the greatest shape, but it also wasn't meant to be rented out. We were just grateful we didn't have to change hotels and that we were safe and warm. Because of some serious health issues with one of the employees, Stefan was there on Saturday by himself. He was constantly moving all over the hotel the entire day, checking people in & out, cleaning rooms, answering the phone... and he never complained even though he was working on little sleep. We ended up staying 6 nights at the Holiday Chalet and started to feel like part of their small family. There are only 4 main employees (Regina, Stefan, Alyssa & Kyle) at this time and they were all wonderful. We also got to know the neighborhood very well and although it is a bit gritty along Colfax, the walk to lovely Cheesman Park goes past some really ornate, beautiful old houses. The restaurants in the area were all great, but Torta Grill was hands-down the tastiest and it's less than 100' away. Here's my take on other places: Izu Sushi- fantastic lunch deal; 3 big sushi rolls, soup & salad for $12 Vine Street Pub- really awesome beers and tasty food Illegal Pete's- Do yourself a favor and go for one (or two) of Mel's delicious Margaritas. Not sickening sweet like most Margs, but they definitely pack a punch... and they're only 4 bucks Pete's Kitchen- Now we know why it's a Denver institution. Saturday night, working on only a couple hours of sleep, we stumbled into PK. When the waitress asked how our day was going, we had to say, "Not that great" and then told her about the accident. She was so genuinely caring and when we went to pay for our delicious gyro and reuben sandwiches, the woman sitting next to us had overheard our sob story and paid our bill... that's what makes Denver so special! After spending 6 nights here and seeing all the suites (not the upstairs rooms), I have a theory about the schizophrenic reviews this place gets. People either really love or hate it and I believe that must be based on what room you book. If you stay in any of the 3 suites and aren't happy, as my mom would say, "You need to have your head examined"! Each one has a kitchen, sitting area and tons of Victorian charm. My unbiased view, pay the few extra bucks and get a suite if possible. Ours was $120/nt minus a 15% concert discount (who does that?), the total was $101+ tax. Well worth every penny and way cheaper than any of the other nearby hotels we looked in to. About the neighborhood, Colfax is a very busy, fast street... we won't park along it for any amount of time ever again. We could always find parking within 2 blocks on either High or Williams. There IS a wide assortment of urban characters out front. As one local said, "Colfax is better than TV, sit back & enjoy". We were definitely asked for money but never felt unsafe while walking around. We're happy that we can afford to rent a hotel room when so many fellow Americans don't know where they'll sleep or eat next. It's good to venture out of our bubbles every now and then. We're now home in Chicago, about to cook a day-after-Thanksgiving turkey, only wish we had Stefan's Wavy Gravy to go with it. We're so fortunate to have a lovely house, decent income and some new friends in Denver... I'd call that a silver lining. read more

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update to response from hotel: The gentleman actually came banging aggressively on the door at 9:48 which is prior to your said check out time. He never introduced himself and being women in a sketchy neighborhood my main goal was keeping myself and guest safe. The manager was a man dressed in all black with a black book bag. No identification, never stated who he was just stated we needed to be out. I had no idea who he was so I quickly brought my guest in and told him I would call the front desk as I had no idea who he was and that is when he told me he was the "manager". I never got rude or "slammed the door in his face". The manager had an aggressive behavior for the entire interaction. Like I stated before, there is a way to do business but being aggressive and threatening isn't it. This was my second time booking with the holiday chalet. The first experience is what made me book again. I would not recommend booking any further after the experience I just had with the manager. The day of check out, some man I had never met before stating he was the manager came banging on my door telling me to check out at 10am. We were running a little behind and asked for additional time. He stated there would be no additional time that I had 10 minutes to leave or would have authorities called on me for trespassing. I stated I did not mind paying additional time and was still declined. He taunted my door until I left and I had to rush out. While I was leaving he stated there was availability Tuesday and Wednesday but not tonight. I only asked for an additional 45 minutes and was willing to pay for the additional time. I have never had this experience at any hotel/bed & breakfast. I understand there are covid guidelines but there is a way to go about things and threatening someone isn't it. Also upon booking the space it states the check out is 11am when booking but once you pay they change it in the final confirmation email of your stay. read more

There's no way there's a favorable reviews on this property....while on a 4 state road trip I booked this hotel as it appeared unique clean and safe. Well....that was the COMPLETE OPPOSITE! Upon arriving my daughter and girlfriend said "this can't be the place, it's a homeless shelter (there were 5 homeless people smoking crack out front on colfax street)". I checked and rechecked the address to ensure it was the right address then went to look for parking (found a spot in front of a house down the street) which was less than inconvenient. We walked up and upon reaching the front door (after passing the screaming homeless person out front) we got to the front door. As you can see from the pictures, the security camera was spray painted to prevent the view from being seen, there were homeless people in the bushes and to top it off there was dirty clothes and sheets in the hall. When I called to tell the man I wasn't going to stay there due to security issues, he seemed unfazed...almost like that's The normal reason for cancelling the reservation. I'm not hard to please and would've stayed had; 1) the homeless issue was taken care of 2) it didn't look like a murder just happened in the hallway of the side door. This place should be condemned by the Denver building department not a property on Expedia...I'm currently on hold with Expedia as we speak trying to get a refund for this uninhabitable property. If you stay here, you've been warned. read more

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The Holiday Chalet should get an award for excellence in false advertising. From the pictures, it seems like a charming victorian, elegant, classy. But it's more like a homeless shelter. It is, frankly, disgusting. We did NOT stay the night as it was simply too gross, and seemed dangerous and loud. Needless to say, the person at the front desk - which does not exist (they're contactless for Covid but it seems also just amateur) - was unapologetic about the condition of the hotel and didn't offer even a discount, much less a refund. Do yourself a favor and don't even come close! read more

Never again. They don't let you store your bags if arriving early, homeless people everywhere, non helpful staff, rotten food in our closet, ugliest courtyard I have ever seen. Choose literally anywhere else read more

The Holiday Chalet - Rotten food - Hotels Near Me - Denver, Colorado

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I've never left a hotel the same night I checked in until now. I don't know what hotel the pictures are from, but nothing I saw looked like these updated remodeled photos on Google. The room was hideously dirty, every corner looked as though decades of dirt/dust/grime, and multiple light bulbs were burnt out. There was peeling wallpaper, holes in the walls, a "kitchenette" matching my grandmother's from 1960 was missing a stove. One of the door locks was broken. The white sink was warn through to the black. All of this is carefully hidden by the angles of photos on their website. I started rubbing down door and cabinet knobs with hand sanitizer on a paper towel shocked to find smears of built up brown junk. The non-smoking hallways and lobby smell like cigarettes and pot, which makes sense as we were informed it was "cannabis friendly". This bed and breakfast doesn't serve breakfast, or have parking. The spaces out front are metered, but free late at night, you just have to be up by 9am to move the car or find parking down the street in the neighborhood. Our window view consisted of a gas station and sidewalk of wandering panhandelers. There's a reason they lock the front door 24/7. Finally, the windows are paper thin. I checked multiple times to make sure they weren't open because the sound of every passing car was so loud. And since the gas station is across the street, cars pull in and out all night long. Colfax (hwy 40) is, of course, one of the busiest streets in the city running all the way through Denver. By 2 AM with no sleep from the road noise and shouting from the sidewalk, we packed our things and left. We tried to cancel the remaining days of our stay, but they don't offer refunds. Wonder why? Denver has a LOT better to offer for the price. Check out Castle Marne near by instead if you want to be transported into a true 1890s style B&B. read more

I really liked it here. It's sort of like a B&B, where you have your own room with bathroom/shower in a house with other people. I like how it is right downtown so there were plenty of places to eat, drink, etc within walking distance. The best part is that I didn't have to see anyone to check-in, get my key, or check-out. If you're looking for a simple place to crash for a couple of nights and don't need any attention, stay here! read more

I would recommend this B&B to anyone. I was also little concerned about the location, but I did not have any problems. It is close to downtown, which we loved. The service was great. All the staff was very freindly and helpful. I liked the personal service and intimate setting. Breakfast time got little crowded. If there were more customers coming down to eat at same time, they would not have had enough seats. We were fine, but I was just wondering... The breakfast service was awesome though, and I loved looking at each dishwares with such characters!! Everything is so darn cute and I appreciate the historic building so beautifully arranged and dressed. All the rooms seem to be unique and have its own tasteful decoration and theme, I just enjoyed walking in the charming building. read more

The Holiday Chalet - 3rd Floor Hallway - Hotels Near Me - Denver, Colorado

Unfortunately, I'm not able to review the actual hotel - my review is regarding the service we have not received upon cancelling our reservation according to the cancellation policies in the confirmation email we received. We booked a 2 night stay through the hotel's website for October 2023 months ahead in April. We paid in full at the time of booking, which was fine, since the cancellation policy on the website and in the confirmation email said that we would get a full refund if we cancelled at least 72 hours before check-in. Our event in Denver was cancelled, and we cancelled more than a week before check-in. The hotel employee who cancelled the reservation claimed that the 'computer' was not issuing a refund and she would have to look it to it. I have made multiple calls back to the property in the 2 months since and continue to get the runaround from the only employee I seem to be able to speak to. That person seemed at first like she was trying to help, even suggesting that I would be refunded via Venmo or mail, but most recent text message suggests the owner won't refund at all and she was going to pay from her own funds? Clearly, this business or it's employee is not being truthful and has no intention of refunding the money per their own policies. Totally unprofessional and shady business practices. We will most definitely not book here again. read more

If you are really picky don't stay here. But if you are looking for a friendly place near the zoo and botanic gardens, then definitely stay here. Why picky people should not stay here: no parking lot, but you just park on the street. No big deal. Breakfast is made to order. If there's a big crowd in the breakfast room, then you may have to wait a little while. no big deal. Otherwise, the rooms are comfortable (#23). The breakfast is very good. We had choices of omlette, two eggs with bacon, French toast or cowboy pancakes. Quiet place on a busy street. A much better feel than a cold sterile hotel. read more

The Holiday Chalet - Moon over the Holiday Chalet - Hotels Near Me - Denver, Colorado

I stayed at the Holiday Chalet about 8 years ago, and had a wonderful stay in a beautiful old victorian that was well run, clean, and friendly. This trip was almost the polar opposite. The B&B appears to be under new management, and instead of being run by the proprietors, appears to be run by young inexperienced kids hired at minimum wage these days. The kitchen was out of commission, so breakfast was at the nearby restaurant via voucher. Three days of my stay no voucher was delivered, twice one was given in the morning when I called, after an unreasonable wait. The rooms have aged poorly and not been kept up, the bathroom was filthy, the paint was peeling, and the hotel felt like an empty shell. Very few people staying, and the neighborhood is now filled with transients and junkies... some of whom I guess were staying at the hotel, others were sleeping on its stoop every morning. Definitely don't recommend. I wouldn't go back, and it's a shame because it used to be such a great property. read more

I purchased a Groupon for a one night stay in a Studio Suite with two queen beds and one full bed at this property. Our reason for selecting the property was because of the option on Groupon to reserve a room with three beds. Our Groupon confirmation specified a room with three beds, and due to the configuration of our group, we absolutely had to have three beds. Upon check in, we were given a room with two beds. Of course we asked to have this corrected, and the response we were given was that with the Groupon stays there was no guarantee of what room we would be given and that the property is entitled to place us in any room. Although I provided my Groupon confirmation stating that the room would have three beds, we were told this did not matter. After returning home, I contacted management and was told via email "with third parties like GroupOn, when we are unable to honor the room type, we do assign based on the run of the house and at the time 2 queen suite was the best available suite". The response offered us a 20% discount on a future stay but overall was completely dismissive. Be warned that if you book your room through a third party, the property may not honor your purchased room type. We specifically reserved (and paid for) a larger suite, and the property refused to honor this reservation. If you are in need of a certain number of beds, find somewhere else to stay. Actually, find somewhere else to stay regardless. The property is worn, the staff is high (they advertise MJ friendly, and they are not kidding), and management lacks even basic customer service skills. read more

Don't stay at this hotel because if you have to cancel before your stay, you're screwed; they have a history of scamming, as per my review and past reviews. Hotel does NOT let you cancel your stay if you booked through Expedia, even if the trip has yet to begin. Not refunding is the deposit is understandable, but keeping the entire purchase amount is against their own policy. Expedia says that only Hotel Chalet can perform cancellations/refunds, but clearly, they won't. read more

Ok so I was hoping that the reviews would have been a lie but indeed they are not. Do not stay here if you are looking for quiet. We stayed for three nights and the noise INSIDE the building is insane. We were told they do not do early or late check-ins or outs because they clean during that time. OK, no problem. Then why at 11pm do you hear banging around, running up and down the stairs and plates banging around. "It's us we are cleaning." AT 11PM AT NIGHT! No apology, and did it again the next night as well. Rude responses from "Michael", no help from Air BnB either when issue was brought up. The icing on the cake is that there are half a dozen signs saying no smoking, no vaping and all we smelled was Cigarettes and Weed. "Maybe its seeping in from outside". Just a total let down. Marble floors in the bathroom and not a floor mat to prevent breaking your neck, no fresh towels unless you stay 4+ nights. Trash from previous guests was found in the cabinet, and the locks on the door can come out since they aren't installed properly. Just not acceptable on many levels. read more

DO NOT BEING CHILDREN OR EVEN ASK TO. I just called to ask about 2 of their suites for a stay including my husband and two toddlers. I asked if they accepted children because their website was ambiguous in that regard. He replied they were not children friendly. I kindly said okay, and that I didn't find on their site that children were not allowed and that they might want to update it. The man then replied children were allowed, but that they were not children friendly. Confused, I asked him to elaborate, in which he began to rudely berate me about not providing cribs. I mentioned I never asked for a crib...he then began to say that if people came in drunk at 2am and woke my children, it would be on me, and started naming all the bars they were close to, etc...YIKES. I've never spoken to a more rude A-hole before! And this was just because I asked if they accepted children.... I can't imagine how bad the service would be in person if this was the attitude I got on the phone from a simple question. The most unaccommodating person I've spoken to in hospitality. read more

TRAVELERS BEWARE! Upon our arrival we were greeted by a homeless man who was shooting imaginary arrows out of his back pouch. After waiting for what seemed like forever to get let in the front door, I walked into a dingy foyer which apparently lacked cleanliness. I informed the front desk worker, Kyle, that we could not stay there (in addition to the arrow shooting homeless person across the street more than 10+ homeless people were sitting in the parking lot drinking and watching us). Kyle said that he understood and that he would release us from our reservation. He specifcally said that he would request a refund from Booking.com and that I should expect a call from him. He did not make the request, and they have not answered the requests from Booking.com. This establishment is completely misrepresentated on the site. read more

I'm far choosier about where my mom stays when she is in town that any place I would stay. We tried a few hotels off the main thoroughfares here in town, but those were well out of our price range. (The more Mom spends on a hotel room, the less she can spend on me!) I checked the Yelp app on my iPhone and searched for B&Bs in the area. The Holiday Chalet was a great find. With rooms for only $84 a night (with a AAA discount) and breakfast included, we were both very pleased. I'll admit to being a little concerned about it's Colfax location, but I shouldn't have worried. The building is very secure and has a charming garden with a very secluded feel to it. The owner gave us a tour of the place upon our arrival and we were enchanted with it's grace and elegance. The owner Crystal and her lab Clementine were very hospitable. Eventhough I wasn't staying there overnight, she invited me to have breakfast with my mom at the hotel whenever I wanted! I took her up on her offer twice, and it was delicious both times! She offers juice, coffee, tea and milk with breakfast as well as a delicious quiche! In addition to all that, she'll even whip up bacon, eggs, waffles or pancakes! The air conditioning was a must as it was quite warm when Mom was here. While it was a small window unit, it worked like a champ. We loved how Mom's room had a small reading room and kitchenette. The range wasn't as used as the fridge, which I stocked with diet soda from the liquor store down the way. I will certainly keep this place in mind anytime I have out of town guests as it is centrally located as well as a charming B&B. read more

My younger sister and I had a delightful high tea at the Holiday Chalet. The Chalet is a B&B decorated in the true Victorian fashion; the china is beautiful and was hand painted by the original owner; Ida Lindsey. The finger sandwiches and pastries were so fresh; you could tell they were made that morning. The Chalet was having a slow day as the whole B&B had been booked by a film crew, so Crystal the owner waited on us. She is just delightful, giving us a history lesson and a little tour of the Chalet. This is a great place to have an unassuming, quiet afternoon tea. read more