This review is written from an objective and concerned point of view. Please do not misconstrue it as anything malicious. The StoneRiver Property Management company which oversees The Highlands Apartment Communities prides itself on values including (though not limited to) being respectful and trustworthy. From my experience with The Highland Apartment Communities, I can ensure that these values are not taken to heart when it comes to their business dealings. The area manager for the apartment communities is great at selling individuals the idea of a great unit, but when it comes to following through on this, he and his associates fail rather terribly. Case in point: when I arrived to move into my unit, the unit was not ready and upon visitation to the site, several serious maintenance repairs and alterations were needed. Although the area manager knew of the need for these repairs, no efforts at contacting me were made. Instead, I was expected to live in a unit with broken windows, severally dirty walls, scrapped wood, and a rusty and mold-filled restroom with cracked tiles. When I brought this to the attention of the leasing consultant whom the area manager immediately delegated my unit to, I was asked to take my belongings back to where I came from and to return when the unit would be clean. This was a nightmare of a situation. Furthermore, the leasing consultant seemed very unaware of which unit we were speaking about, leaving me to see the disorganized nature in which the apartment communities office runs. Adding insult to injury, upon returning to see what repairs had been made, I was shocked to see that all of my requests were ignored. Thus, I was left in a room with broken windows, and restroom with cracked tiles and mold in the tub, and scrapped hardwood floors. Recognizing this and knowing that residents should not be treated as such, I decided to immediately cancel my lease. When speaking with apartment owners in the building in which I was in, I was told that this is to be expected from the area manager and that he has grown to be extremely incompetent in the last year regarding individual units and apartment buildings. One resident noted the crumbling infrastructure (walls and ceilings) under which they lived, and despite requests to have this checked out, it appears they too have been ignored.
If you desire to live in the beautiful neighborhood of Highland Park in Birmingham, AL, please save yourself of lies, headaches, incompetent area managers and untrained leasing consultants. You will assuredly find all of these things with The Highland Apartment Communities. Please know that there are several other property companies in the area in which this type of blatant disregard for the customer is foreign. Do not lease with The Highland Apartment Communities or any of their buildings. The exterior of buildings may look decent, but once inside, you see that what is advertised on the website are likely dated photos to when those units were first restored. I am happy to provide anyone with video and photos of the described unit and building above.
DO NOT LEASE FROM THE HIGHLAND APARTMENT COMMUNITIES. Go with a property management with integrity.
* The views expressed on this site are my own read more