I am extremely disappointed by the experience I had at The Hideout Sports Bar.
A family member had been telling me about this place for quite some time and encouraging me to visit, especially for karaoke. When I finally stopped by, I actually enjoyed myself. I liked the atmosphere, the energy, and the overall vibe. I even thought it was somewhere I would return to regularly, especially after learning that it was a black-owned business. As someone who intentionally supports black-owned businesses whenever possible, I was excited to have discovered a new place to support.
Unfortunately, that changed at the end of the night.
As closing time approached, I was standing with a glass of wine in my hand when, to my surprise, a member of the security staff (tall African American man with locs) randomly walked up to me and took the drink directly out of my hand. There was no "Excuse me." No "Ma'am, we're closing, I'll give you a few seconds to finish your drink, then you have to leave." No polite request to finish my drink and make my way out. Nothing!
I completely understand that businesses have closing times. That is not my issue. My issue is the complete lack of respect and professionalism in the way the situation was handled.
There was absolutely no reason for anyone to remove a drink from my hand without first speaking to me. A simple conversation would have accomplished the exact same result. Instead, the interaction felt rude, unnecessary, disrespectful, and honestly insulting. What bothered me most was how easily the situation could have been handled differently. A customer who is calmly standing with a drink in her hand should not be treated as though she is incapable of understanding a simple request. Respectful communication costs nothing!
As someone who makes a conscious effort to support black-owned businesses, this experience was especially disappointing. I walked into The Hideout wanting to support the establishment and left feeling more disrespected than I have ever felt at any business I have patronized.
After sharing my experience with a few individuals, I was surprised to learn that more than one person reported having negative interactions with the same security guard. I can only speak to my own experience, but hearing similar stories from others makes me wonder whether this behavior is an ongoing issue rather than an isolated incident.
It is unfortunate that the actions of one employee completely changed my perception of what otherwise appeared to be a great establishment. One employee's behavior was enough to ensure that I will not return. I do not spend my money where I am treated with disrespect, spoken down to, or handled as though I am a child!
I sincerely hope management takes this feedback seriously because no customer should be treated this way. Respect is the bare minimum when interacting with paying customers, and this entire situation could have been avoided with a simple, polite request.
Please train your staff to do better! read more