We used to come here once in a while for breakfast, but had not been in a while, and ended up popping in to try dinner. Near the end of my meal, I found a mystery piece of plastic in my mashed potatoes, about an inch long, maybe the diameter of a straw, but thicker and with a flat part, and with a jagged piece broken off. Weird, but I understand things happen. When I mentioned it to the manager or owner or whatever he is, his response was that he could not give me a discount. I had not asked for a discount. What would have been nice was some concern, maybe an apology, maybe an indication of what it might be (clean at least like a piece off a utensil? My husband said it looked like the end off a cigarette, I certainly hope not!) My biggest concern was that with their disproportionately elderly clientele, someone may swallow a piece, maybe puncture something internally, maybe die? Some indication they were going to check their utensils and equipment for damage would have been great. At least they could pretend that they cared about a piece of plastic ending up in food. The wait staff is generally friendly here, but the manager or whatever he is definitely has the attitude of customer-is-wrong-and-out-to-get-me and squeeze-every-penny.
My soup and hot turkey tasted good. It is real turkey and mostly tasted fresh, although one piece had that reheated leftover taste to it. It seems strange to say there was not enough bread, but it only had part of a slice of bread. The mashed potatoes were not great, pretty hard and lumpy, but the tasty gravy helped. And, of course, the extra ingredient was an unpleasant surprise.
My husband did not fare so well with his meal. I have watched him eat steak that is over and underdone to his taste, but the thin little pork chops here were so overcooked he could not even eat them. He described them as cardboard. He could barely even cut them. The manager offered to just charge him for his salad, which sounded fine, until we found out it was a $12 salad! That was about $2 off for the meal he could not eat and $12 for a little plate of salad. At that point he just wanted out of there, but the discount did not even cover the takeout hamburger on the way home. (In case you are wondering, he did not want to gamble that they would manage to cook it right the second time, and by the time they checked back in with us we were ready to just leave, not wait for them to re-open the kitchen and cook something else).
They are also one of those restaurants that charges $3 for a can of pop. One "refill" and you are at $6 for drinks! Luckily I am a water drinker but a refill on it would have been helpful.
We may have tried dinner here again if not for the attitude of the manager. If plastic in food is a non-event, what else is going on in that kitchen? It is too bad because the clientele tends to be senior, so they are going to slowly lose their customers. So much potential here but in need of a new manager and some customer service and safety standards! read more