My husband hired Todd to install an attic access door in our garage. We purchased and picked up the…read moredoor ourselves. Unfortunately, we were very disappointed with the quality of the installation and the attention to detail.
When Todd began the installation, he did not place a drop cloth over our garage shelving, resulting in sawdust being spread all over the shelves and surrounding area. Our garage is very clearly kept clean, so this was frustrating.
After the installation was complete, I asked Todd to demonstrate that the ladder pulled down and functioned properly. When he did, the ladder hit our shelving unit, which was directly underneath the access door, and scuffed the newly installed door. Todd stated that the ladder had worked properly when he installed it. However, during the installation he had removed the 2-inch installation portion from the ladder, which affected how it operated. He told me that removing the top shelf from our storage rack should resolve the issue.
After removing the top shelf, we inspected the installation more closely. We found several significant workmanship issues:
* There were approximately 1-inch gaps between the access door and the attic beams, and these gaps had not been shimmed.
* Only the minimum number of screws had been used to secure the access door, despite the fact that those screws were essentially what was supporting the ladder and the weight of anyone using it.
* The anchors that came with the access door had not been installed.
* The framing around the access door was visibly crooked, indicating that the opening had not been measured and cut accurately.
We contacted Todd about these issues, and he did return to make corrections. However, during the repair, he added wood to bridge the gaps but then failed to reinstall two of the required screws in the access door.
Ultimately, we were left having to inspect the installation ourselves and identify problems that should have been caught by the person performing the work.
If you hire Todd, I would strongly recommend having a good understanding of the job yourself and carefully inspecting his work afterward to make sure everything has been installed correctly and securely. Based on our experience, we would not hire him again.