Fairly straightforward job addressing mostly edges in kitchen and 2 bathroom. Special request to cut/fit two triangle pieces of tile (tile supplied by me) into open spaces where a fixture had been removed. Technician Harry was prepared and knew the scope of work and set to work. He did a good job. Challenges were scheduling the job. It was approved in February but not actually completed until September. Also color match in kitchen was not right, but I prior approved it so I'll have to own it. Maybe could have gotten a little more direction. Less a criticism, just things to be aware of when engaging a project. read more

I was considering replacing the tile in my small condo bathroom until I learned that there were companies cleaning the tile and resealing it. I did an online search and The Grout Medic was one of the first companies that came up so I gave them a call and scheduled an appointment. My tile in the shower was an absolute mess. Dirty and dingy. By the time they were done, it was like a whole new shower. I couldn't believe how good it looked! Like brand new! The floor was also cleaned and one horrible stain was almost completely removed. The work lasted most of the day and the person they sent out cleaned up after themselves. I was very happy with the communication and the whole process. I plan on using them again to clean the tile in a couple of years. read more

My bathroom shower was in need of grout repair. Called the Grout Medic, as they had excellent reviews. Michael Miller came and assessed the situation. He was very kind and thorough. He recommended that the entire shower be regrouted. Michael explained everything and gave what I thought was a very honest and reasonable estimate. On the day the work was to be done, Tony came and worked 8 straight hours. He did an amazing job. He was meticulous, courteous and touched up a few things after the walkthrough. He was extremely neat and cleaned up after the job was done. The shower looks brand new! I highly recommend The Grout Medic. Thank you Michael and Tony! read more

I hired the grout medic to remove some tile off of a balcony and they did a great job. Tony, who performed the work, was very friendly and efficient and got my patio all cleared off which was not a small task. Michael, who came out to write the quote, could not have been nicer. Everyone I talked to on the phone for scheduling was also top notch. In addition, they gave me a very fair price. I received quotes from 4 different contractors in the city and the grout medic charged half of what some others wanted. read more

I hired Grout Medic about 2 years ago to add caulking in a shower and clean the bathroom grout in one of my bathrooms and they did a good job. However, I hired them again, earlier in 2025 (i.e. Mar/Apr timeframe) to do additional work in 2 upstairs bathrooms, but didn't have a good experience and the reason for repair still hasn't been resolved. For the project in 2025, I had them clean and add caulking/sealant to 2 tub enclosures and this was done in a nice manner. For one of the bathrooms, I also needed floor tile grout repair but unfortunately I continue to have issues with this portion of the project, even after Grout Medic sent the same technician to do "repairs" 3 times over a 2-month period after their initial work was completed. Project context: I purchased my home in Sept 2022 and it was a complete remodel so the tile flooring that I was asking Grout Medic to repair was less than 3 years old. I didn't see the original grout start to crack until a few months prior to calling Grout Medic, so whatever grout type and installation method used by the seller/contractor, it lasted for 2 1/2 years. When I had an inspection and quote with Grout Medic's sales guy, Michael Miller, he said the reason for the original grout failure was due to lack of bonding to the subfloor. As part of the repair project, he recommended applying extra glue in over 15 corners around/under the tiles to strengthen the bond between the tile and subfloor before doing the regrout. After Grout Medic completed this work, their repair job only lasted a few weeks before I noticed grout starting to disintegrate and fall through the cracks. They came back out 3 times to do spot repair over a 2-month period and I observed the same product failure w/in a week after each visit. I am the only person using the bathroom and only weigh 150 pounds so was surprised at how quickly the product failed me. The last time I emailed and spoke with Michael (approx. June), I asked that if we were trying the same approach and it wasn't resolving the issue, could we try another type of grout (i.e. siliconized grout), and he said they don't do that. I was also asking if they had the right mixture and if the technician was applying it correctly. My issue is that even if there is a larger subfloor issue, why did the original grout product last for 2 1/2 years before failure, and Grout Medic's solution (to include extra bonding glue), didn't even last a few weeks before needing repaired again. Michael told me to email a request for warranty repair to have someone review my case, but I never heard back from anyone at Grout Medic and that was several months ago. read more

The Grout Medic of North Chicago, IL - missing grout less than 2 months after installation - Tiling Near Me - Chicago, Illinois

Harry V came to do our three bathrooms and two showers today. Really great job, very prompt, courteous, and extremely clean. Would definitely use them again and highly recommend as they have us a great price. read more

Michael Miller came out yesterday and I can't say enough nice things about him. He was timely, efficient and so very kind. We had a stubborn sink stain in our bathroom which nobody else was able to remove. Michael took the time and it looks fantastic! I would recommend this company hands down! Thank you Michael! Paula read more

Gerardo from The Grout Medic did expert work. I especially appreciated how clean and meticulous he was when moving about our house and bathroom. Our shower floor is so much better now. Major improvement over the what we inherited when we moved in. read more

I needed some regrouting and recaulking done on one of my bathrooms. Set up a project on Yelp and Grout Medic were the first to respond. That was within minutes and they were out the very next business day. I went with Grout Medic as they did seem to have very good reviews from reliable reviewers on Yelp and their prices were reasonable for the work I wanted doing. On the day of the job, Tony showed up and I'm not kidding, the guy worked from 10.30 to 6pm non stop. The sweetest guy and he took such great care to do a good job. Touched up after we did a walk through. Try these guys out, they're worth it. read more

The Grout Medic of North Chicago, IL - Complete clean, regrout and recaulk - Tiling Near Me - Chicago, Illinois

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Getting a quote to seal my kitchen tile and regrout my shower was an easy process and they were better priced than the others. The gentlemen who performed the work was an artist! I even had other workers in the house who complimented his work. 100% would use again. read more

We have an older house with original tiles and we did not want to replace them, but we did want them to look "new". When the representative first came into our home, he was very open and honest about the process. He took his time to explain everything to us and gave us a few options. Because the price was so reasonable, we added an additional job that same day. Geraldo came to our home about a week later. He took was very polite and took his time to explain what all he would be doing. Because our appointment was later in the day, the work was slated for 2 days (both with Geraldo). I couldn't be happier with the work performed and the value of the service for the money we paid. I strongly recommend the grout medic! read more

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I hired Neil and his team to replace a shower floor where the tile and grout were apparently not installed correctly and over the course of 5-6 years started cracking and breaking up. I was concerned that the wall shower tile would be impacted too. They sent Gerardo to do the work. He did an amazing job of careful demo of the shower floor, removed the existing tile and grout, did not scratch or ding the adjacent wall tiles, and went on to lay new tile expertly, grouted and caulked beautifully so that the shower floor looked new and should not leak because he installed the waterproof board material under the tile like the original installers didn't use. So happy I could find a very high quality tile and grout professional that was also ethical in just repairing what needed to be replaced rather than trying to sell me on an entirely new shower which would have cost so much more and which wasn't needed like some contractors would have done. I have hired a lot of home contractors over the years and Grout Medic of N Chicago is one of the very best performing, communicating, and providing high quality tile work (which is an art) contractors I have ever engaged. Thank you for the repair and replacement of my shower floor. read more

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The Grout Medic team handled replacing a collapsing shower threshold for us. Neal visited to evaluate the situation and quickly followed up with a quote for the work. He provided a recommendation for the glass door removal. We scheduled the work for several weeks later. The work order was appropriately documented, communication was easy and the team that did the work did a great job. They asked for our preferences prior to doing the work and we are super pleased. We also had the team re-caulk all of the seams in the shower to ensure that we are set for a while. Grout Medic wasn't the lowest bid but I appreciated them visiting on site and the excellent communication. read more

Gerardo did a fantastic job replacing the tile in our shower floor and sealing/cleaning shower walls. Would hire Grout Medic and him again!

I can't speak highly enough about this Team they scheduled my estimate appointment within 24 hrs as I was expecting guests to arrive before the holidays and they provided an estimate at my house, I didn't have to wait and scheduled the work to be completed within a week. I have an all marble bathroom and Harry the Technician was absolutely meticulous cleaning and grouting the shower and the floor. His attention to detail was top notch. I had The Grout Medic of Chicago come back last week to do my second bathroom and again an amazing job, I highly recommend this service and their Team Harry the Technician and Neil the owner deliver an amazing service and customer experience. read more

The Grout Medic of North Chicago, IL - Marble shower floor regrout cleaning and sealing and caulking - Tiling Near Me - Chicago, Illinois

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Tony from The Grout Medic did an awesome job! It took an extra half day to complete the work (no extra charge), but the quality, value, and professionalism made it worth it. We had a shower that was very grimy and had moldy calk lines. They made it look brand new. We also had a bathroom tile mosaic floor that had extremely discolored grout due to years of use. They freshened that up and it looks brand new. Highly recommend and we will be using them again. read more

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I have an aging, water damaged, 24 year old bathroom in a Lincoln Park condo that was in desperate need of some TLC. Here's the good. Neil, Michelle, Adam, Gerardo all very good to work with, professional, very happy with the quality of work. So why the 3/5? One, bait and switch. Adam came out to do the initial quote - $1500ish. As their tech was working on it I got a call from Neil explaining that I needed a curb rebuild. That's another $1500ish. This wasn't a super big deal for me when the other option was complete gut and remodel for $30K+. Two, for my situation The Grout Medic will only complete 90% of the work. In hindsight, this should've been a red flag. For the remaining 10%, rehanging your glass, they leave it to you to find someone else. Very strange, but, they highly recommend their guy Bernie who does work on all their jobs. Unfortunately Bernie and his crew hit all the negative stereotypes of contractors you can think of -- doesn't respond to texts or calls, perpetually late, says one thing does another, and he just finished installing my glass and left my bathroom a mess. Oh and it was another $550 on top of the $3000. Three, timeliness. What should have been and what I was expecting to be a 2 maybe 3 day job tops ended up being a 3-4 week job. I can't even remember how long I haven't had my bathroom. read more

Had two bathrooms regrouted and caulked. Reliable and hard working crew. Neil was responsive and transparent from the start. They finished the work in a day and came back the next to finish up. They walked through the work and took feedback to redo some areas without any issue. Neil is very easy to work with. read more

Very nice people however the job was done incorrectly and after several attempts to have them back out to fix the work they didn't show up and were unresponsive. read more

Highly recommend. Everyone was very professional and very easy to communicate with. Tony was the gentleman who came out to complete our projects. He was kind, on time, hard-working, and did a great job. read more

We were in the middle of some repairs to our (very tall) glass shower door, when the shower door repair guys pointed out that the shower curb was buckling and had been built improperly. We reached out to several grout/tile/shower companies and Grout Medic was by far the most well-versed in what needed to be done. Adam came to our home to take a look at the project (several other places just gave quotes over the phone, which didn't exactly inspire confidence) and he took measurements & photos of the project. He wrote up a quote promptly and explained how much time it would take to demolish, rebuild, and re-tile the shower curb (2 half-days), and he answered all of our questions and helped us locate the proper shower curb stone top to use. On work day, Harry was prompt, responsive, and incredibly hard-working. He worked efficiently on both days, he cleaned everything up beautifully, and he was always communicative and responsive. It looks fabulous, and it's one of those projects where it is clearly very, very well-built. Thankfully we had leftover tile for the sides of the shower curb from when the original was installed, so we were able to use those. Harry did beautiful work. I will absolutely call Grout Medic any time we need tiling work done! read more

The Grout Medic has done work for me at (2) homes. Joe was the tech at both locations. The work included (1) bathroom at the house and (2) at the condo. At the condo, the office fireplace was cleaned and grouted. The grout color used on the fireplace complimented the color of the LVT flooring. I recently recommended them to my realtor. John F. Wheaton, IL read more

We needed our shower regrouted (was leaking to the ceiling below!) and so we got a few quotes. Neil was the most responsive and knowledgeable, and so we went with Grout Medic. They did great work! Would highly recommend. read more

I was hoping my situation would be rectified by Grout Medic but I have been left with no response to resolve the issues caused by their cleaning and sealing of grout for my two bathrooms. I had fairly pristine almond colored grout in one bathroom that needed to be sealed and also had the Grout Medic seal grout on a new shower install. The team came out in May and spent all day on the two bathrooms. I soon found that they re-caulked an corner of the bathroom that was not in scope and did a very messy job. The grout that was pristine looked dingy in areas and water quickly penetrated the grout in areas of both bathrooms. To their credit, they quickly came back a few weeks later and spent a few hours fixing the caulking and resealing the grout. Although the issue of water penetration was better in areas, other areas continued to absorb water within seconds of getting wet. I understand that sealant does not completely waterproof but it shouldn't immediately absorb water on contact. My formerly clean grout is still dingy looking which is most upsetting aspect to all of this. In June Adam/Neil came out to personally review and said he would look into what happened and get back to me. I requested that any resolution needs to have a different technician. I never heard back. I sent two follow up emails since that visit to get a resolution status and have been met with silence. I do not recommend their services. read more

Incredibly responsive, did a great job in helping to determine work (without asking, providing 3 options of service) and delivered on time. 10/10 recommend. read more

This business stands behind its work. They redid an initial job when we were dissatisfied. And the job was completed with professionalism and great service. ! read more

I am very happy with the grouting, caulking and tile work they did. They are busy so had to wait a while to get everything done, but I am very happy with the result. Gerardo installed tiles and was excellent. So was Harry, who did the other stuff. Highly recommend. read more

Super A+ work all around! Awesome communication from beginning to end. Scheduling was easy and Gerado was amazing on the day of (thanks again about the mask!) All the other companies we contacted just asked for photos to give quotes - it really stood out to us that the Grout Medic came out to see it in-person. Shower looks amazing - thanks again! read more

Would rehash what has been reviewed here - the quality of service did not match the price quoted. I can barely see a difference between the re-grouted areas and the old grout (the only difference being the $500 or more dollars lost on those spaces). Neil was very rude when discussing the issue on the phone - I would not recommend the service. You are better off using another business or leaving the tile as is than wasting your money here. read more

I contracted The Grout Medic to steam clean all tiles and regrout in my shower areas as well as bathroom flooing in two bathrooms. Harry, the service technician, performed an impeccable job! Harry is very professional, curtious, respectful to my property and his level of detail and cleanliness perfected the project. The service required matching new grout to existing grout and I am pleased with the results of the grout match as well. The other team members of The Grout Medic, Adam and Neil, were both very responsive to coordinating the project and with any questions or requests I had before and after the services. I highly recommend The Grout Medic!! read more

Working with this team was a just a wonderful experience. Their communication was excellent from their follow-up to my initial inquiry through to the work day. Not something I can say about most of the contractors I have worked with in the past year. And the quality of the work was everything I hoped for. Would absolutely hire them again! read more

Had a job cleaning some calcium stains and color sealing my tiled shower floor, adding some new and replacement caulking, and patching some grout where small gaps had formed. Neil and team were very responsive to my initial inquiry, quickly arrived to scope and price the job, and quickly completed the work. The results look great and the price was fair! I'm very happy with the experience and wouldn't hesitate to reach out again should I have additional needs in the future. read more