We had an outstanding experience with Sir Grout Chicago, and I can't recommend them highly enough! [[HIGHLIGHT]]From the very beginning, Julian was fantastic to work with. He came to our home, provided a detailed quote, and took the time to explain the Sir Grout process. His knowledge gave us complete confidence in moving forward.[[ENDHIGHLIGHT]] Jonathan G. completed the work, and he was absolutely exceptional. He arrived on time, reviewed the work order with me, and clearly explained what he would be doing. He was courteous, professional, and respectful of our home throughout the entire process. Jonathan repaired the caulking and grout in our shower, bathroom floor, and around our double sinks, and the results are amazing. Everything looks like new! He completed the work within the timeframe he promised, thoroughly cleaned the work area before leaving, and paid close attention to every detail. [[HIGHLIGHT]]I was genuinely overjoyed with both the quality of the work and the entire customer experience.[[ENDHIGHLIGHT]] Julian and Jonathan make an outstanding team, and their commitment to customer service and craftsmanship is evident. I wouldn't use anyone else and highly recommend Sir Grout Chicago to anyone looking to restore their tile and grout. You won't be disappointed! read more

Technician canceled the evening before. I didn't believe the excuse. I had a 7:00 am appointment before work (they proposed.) [[HIGHLIGHT]]I sent a video and photos. He said he'd send an estimate by noon[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]That afternoon when I hadn't heard, I had to leave town but they day I came back, I got a great company to come the next day[[ENDHIGHLIGHT]]. They gave the estimate and finished my job in one day. [[HIGHLIGHT]]When I notified the first technician I wasn't going to pursue the work, never even got a response.[[ENDHIGHLIGHT]] read more

After Dan contact me although for a period of time He did a great job, making sure everything was corrected Sorry, I am updating my review To say they did a great job correcting it [[HIGHLIGHT]]it just took time to get to Dan the owner[[ENDHIGHLIGHT]] Good work read more

The grout color for me did not match what I wanted when I bought this place. I had two options. Option number one is to rip it out and redo it which I'm not opposed to. I've done it many times. My other option was to have the grout colored/stained... What are recall it. I'm glad I went with that. Felix did an awesome job and he went above and beyond to make sure that I was happy with what he did before he left. I would definitely do again. Very good value. read more

Sir Grout Chicago - Before and after pictures - Refinishing Services Near Me - Chicago, Illinois

Update: The team followed up with us after the service and adjusted the price based on the work done. We appreciated the customer service and response. The scope of work was poorly assessed from the start. A FaceTime call was used to provide the initial quote-- an approach I would not recommend for this type of work. Once on-site, it became clear that not all of the quoted services were necessary, yet Sir Grout refused to adjust the price, insisting we were bound to the original agreement regardless. Most reputable companies would reassess the work order upon arrival and charge fairly for what was actually completed. We ended up paying for work we did not need. Disappointing experience, and I will not be using Sir Grout again or recommending them. read more

juan was prompt and professional and left my shower looking great. [[HIGHLIGHT]]The scheduling was easy.[[ENDHIGHLIGHT]] The estimate was accurate. read more

Get Jose for your next job! My bathroom looks brand new. He's detailed. He's clean. He's so friendly. And the price was reasonable. Five stars!! read more

We recently hired Sir Grout for three separate projects, and they were absolutely amazing. Highly recommended--such professional and hardworking individuals! [[HIGHLIGHT]]John, the estimator, was super friendly, knowledgeable, and easy to work with. He provided quotes for both our old and new homes.[[ENDHIGHLIGHT]] 1. Townhome Sale - Master Shower Andrew came to restore the tile and regrout the master shower in our townhome. He was incredibly friendly, explained the process clearly, and carried out the job with great professionalism. When he finished, the shower looked brand new--the tiles sparkled, and all the dirt and black residue in the grout was completely gone. We couldn't believe how good it looked--wish we had done it sooner! Andrew gets an A++ from us. 2. Basement Floor Restoration The previous owners of our new home had applied a waxy coat on the ceramic tiles throughout the basement. It started turning white and flaky, almost like peeling skin, and looked terrible. I tried cleaning a small section myself, but it took over an hour and was clearly going to be a never-ending task. That's when we called in the pros. John came by for the estimate, and Eddy and Jose handled the job wonderfully. They used chemicals, rotary tools, and good old-fashioned elbow grease to strip off all the residue. The results were incredible--we're so happy with their work! My muscles thank them a ton! 3. Marble Entryway - Restoration Our marble entryway had seen better days--it was dull, scratched, and clearly neglected. Once again, Jose and Eddy worked their magic and completely transformed it. They brought the marble back to life, and now it looks stunning. read more

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[[HIGHLIGHT]]Absolute loved my experience with Sir Grout.[[ENDHIGHLIGHT]] I had contemplated getting new floors, but with tile I knew it would be messy and expensive to replace. We decided to give our floors a facelift by getting it treated with Sir Grout. We had large patches where the grout was completely gone or needed a deep clean. Jonathan G and Tim were so quick, efficient and did a phenomenal job. Highly recommend! read more

Sir Grout Chicago - Before sir grout - Refinishing Services Near Me - Chicago, Illinois

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I contacted Sir Grout for a virtual estimate. It was quick and easy and within minutes my sales rep Ann had a quote to me after answering all my questions. I quickly accepted and the office was able to schedule me for service a few days later. Felix, Andrew and Jose showed up on time and went right to work. They walked me through what work was going to be done and finished it ahead of schedule! In about 4 hours, they had taken care of a shower, a bathtub, two bathroom floors and a slate hallway and entryway. Everything came out spectacular. Felix, Andrew and Jose were very neat, professional, courteous and friendly. My first experience with Sir Grout couldn't have gone better. Thank you for a seamless process with fantastic results! I highly recommend Sir Grout! read more

Sir Grout Chicago - Slate Floor revived after previous owners neglected it for years - Refinishing Services Near Me - Chicago, Illinois

Second time using Sir Grout. One year ago they redid our entire kitchen floor and breakfast room. It still looks great. Today, Jose regrouped out backsplash, counter tops ( which are tile) and powder room floor. He did a remarkable job. He explained the process, was timely and presented himself well. I give them a solid "10", on a job well done. We highly recommend them and would use no one else. We are sold on their workmanship and attention to every little detail. Bill Iannessa. River Forest read more

Sir Grout did not complete our project to our satisfaction. While the crew did a nice job with the cleaning, sealing, and caulking of our granite counters, as well as the grout on our kitchen, bathroom, and shower floors, the work on the bathroom vanity was incomplete. They removed some blemishes, but not all of them, and I do not believe a seal or finish was ever applied to the surface. Our dissatisfaction was compounded when we discovered that the crew had tripped a circuit breaker in the bathroom and failed to inform us. This suggests they stopped working when their outlet lost power, leaving the job unfinished. [[HIGHLIGHT]]I contacted the project manager twice regarding this matter; the first time, he requested pictures, and the second time, he ignored my message completely.[[ENDHIGHLIGHT]] read more

The crew did a pretty good job, but overlooked a couple of areas. 6 weeks later, I saw some cracking so I called to schedule a follow up. The tech got here and told me that it wasn't covered in the quote, which was not true. [[HIGHLIGHT]]He left telling me that he was going to contact the office to get the color of the grout and never came back.[[ENDHIGHLIGHT]] Then the fun started. [[HIGHLIGHT]]4 emails, 12 phone calls and no one knows anything, or bothers to call you back.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They even gave me the tech's phone number and asked me to call THEIR employee![[ENDHIGHLIGHT]] NEVER AGAIN!!!! [[HIGHLIGHT]]I'm asking Dan Lundstedt, the owner of this franchise to call me, but I'm not holding my breath![[ENDHIGHLIGHT]] read more

Jose just fixed a range of grout issues in both of our bathrooms. [[HIGHLIGHT]]He was courteous, on time, left everything totally cleaned up.[[ENDHIGHLIGHT]] Some badly stained grout looks perfect now. Gross mold removed from a bathroom shower - in general I'm happy with the great refresh that this provided to bathrooms that were on the decline in terms of cleanliness and appearance. Thanks! read more

Highly recommended. All of the grout in my shower started crumbling after only a couple years (I don't think the contractor ever sealed it). Sir Grout cleaned out all the old grout, cleaned the tiles, and re-grounted. Looks like a brand new shower, and they matched the grout color perfectly with the other walls that were fine. It cost $1,600 which was much less than the $2,200 quote I got from someone else. They also came exactly on time. read more

Sir Grout Chicago - Before photo - Refinishing Services Near Me - Chicago, Illinois

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Do not trust Sir Grout to do work that you cannot easily confirm they will complete. They were supposed to remove old grout and replace it before sealing it with caulk. Well they skipped the grout work and simply placed caulk over the old grout. Now, a few years later that the caulk is pealing I can see their shoddy work. read more

Sir Grout Chicago - Shoddy/Lazy Workmanship, didn't remove old grout, covered with caulk which didn't allow me to check their work. - Refinishing Services Near Me - Chicago, Illinois

The service I've received from SGC has been pretty mixed. [[HIGHLIGHT]]Getting a quote to rip out old caulk and replace with grout was very simple, and scheduling a tech was very easy and quick.[[ENDHIGHLIGHT]] However, within a couple months the new grout had cracked and needed to be repaired. One area of my shower was also missed. We're all human. Mistakes happen, I get it. [[HIGHLIGHT]]I submitted my pics for warranty service and never received a reply from anyone... Until the tech just showed up at my door.[[ENDHIGHLIGHT]] He was extremely pleasant and did a fantastic job, but I didn't speak to anyone from the office or schedule his visit with anyone. [[HIGHLIGHT]]It would have been nice to have some notice before my two showers were taken out of commission for 2-3 days in the middle of a work week.[[ENDHIGHLIGHT]] read more

I highly recommend Sir Grout! Why? [[HIGHLIGHT]]Easy video consultation and review of work areas[[ENDHIGHLIGHT]]. Reasonable quote and on time arrival. Jonathan is professional, courteous, and does the job more than well! [[HIGHLIGHT]]Thank you, Ann for the video consultation which led me to go through with the job![[ENDHIGHLIGHT]] read more

I'm really thankful that I found this company. I wanted to tint the grout in my bathroom to better match the tile. [[HIGHLIGHT]]I got a quick response for an estimate and they started the job only a few days later.[[ENDHIGHLIGHT]] Jonathan C arrived on time, explained everything and got the job done pretty quickly. My bathroom looks so much better. Thank you! read more

Felix and Robert did A+ work--a wonderful refresh to a bathroom in an investment property I'm putting in market next week. It's sparkly, glistening marble and the grout looks brand new. kudos read more

John came out on a Friday and gave me a very fair quote to polish and seal my badly etched 20+ year old marble master bathroom floor, and Mario from the team was there first thing Monday morning to do the work. Floor came out great, would definitely use them again. read more

Sir Grout Chicago - AFTER: Shiny bright pretty marble floor! - Refinishing Services Near Me - Chicago, Illinois

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[[HIGHLIGHT]]easy quote and booking process[[ENDHIGHLIGHT]] excellent work and very clean work fixing grout sealing it and replacing caulk on bathtu. read more

I wish I had a "before" picture. We bought a new condo. Very nice place but had recently converted from rentals and the bathrooms - while nicely finished - where showing their age. The marble floors, in particular, were stained and dingy looking. Stains in the marble. Dull surface. Grimey looking grout. Sir Grout just did the first one and honestly, it couldn't look any better if we'd ripped apart the bathroom and installed brand new flooring. We literally have what looks like a brand new shining, sparking marble floor in that bathroom. Needless to say, they're coming back to do the other one. Can't recommend highly enough. I don't know what's in their bag of magic tricks but it works. read more

[[HIGHLIGHT]]Jonathan C showed up on time.[[ENDHIGHLIGHT]] Did a fantastic job. [[HIGHLIGHT]]Listened to our concerns.[[ENDHIGHLIGHT]] And delivered such a wonderful finished enclosed shower. We are very grateful to have employed Sir Grout and Jonathan C! read more

Jonathan did an excellent job on bathrooms, kitchen and entryway in our office. Arrived on time and everything looks great.

Great work that was quick and efficient. [[HIGHLIGHT]]jonathan C was friendly and clear communications.[[ENDHIGHLIGHT]]

I would recommend if you are having tile and grout cleaned. I was very happy with how that part of the job was completed. However I would not recommend if you need tile replaced. We had six tiles left of our discontinued pattern that we wanted used on six of the worst chipped tiles. Unfortunately the technician that was doing the work ended up chipping tiles adjacent to the first one he was supposed to replace and used all our spare tiles on the ones he chipped. He did put a temporary patch on the chipped tiles we wanted replaced, but that is already coming off with the first washing. Although we refused to pay for the tile replacement, we are left now with the expense and labor to repair those tiles. [[HIGHLIGHT]]The company never offered any apology or course of action.[[ENDHIGHLIGHT]] Looking for a different company to polish our granite countertops. read more

It's hard to see the real results in the photos, but I am very satisfied with the work the crew from Sir Grout did over two days across two of my bathrooms. The marble looks brand new and shiny and the grout and silicone look amazing. It is expensive and it doesn't get rid of every mark, but I think it's worth it. From Ann who came out to quote, to the guys who did the actually work, everyone was very nice and took the time to explain options and answer questions. read more

Sir Grout Chicago - BEFORE - Refinishing Services Near Me - Chicago, Illinois

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Wow! What a difference. I've tried cleaning my grout myself but it looks NOTHING like this. Chris & Jose were very kind & professional. They explained in detail the process and asked if I had any questions. The proposal was done over FaceTime which made it convenient. I won't wait 14 years to call them again! Stacey C. read more

Man, where do I even start. I guess some background may help. We recently moved into our first home. It's a nice home, but at 20 years old it definitely has needed it's fair share of TLC. We opted to redo half our master bathroom, hoping to refurbish/ refinish the existing marble tile on the shower and bathtub. Once the renovation was done, I could really tell what poor shape the remainder of the bathroom was in and was pretty bummed out. Grout was cracking, there was quite a bit of mold under some of the caulking, and overall just did not look great against the brand new half. I had Sir Grout in mind from the gentleman who did our home inspection. I mentioned the plans for the half-remodel/ half-refurbish and re-grout, and he mentioned he had just used them and was thrilled with the work. I'm SO glad he recommended them. I initially did a virtual consultation with Ann. She was extremely accommodating to my chaotic schedule and even took my call after hours after I accidentally blew past our original appointment time since we were moving earlier that day. I sincerely appreciated it. Today Mario came out to do the work. I will say I was worried--first time home owner, panicked about everything, dealing with all sorts of (good and bad) serviced in and out of the home--you just really don't know what to expect. I had feverishly reviewed all the Yelp reviews ahead of today and of course the few negative outliers were enough to make me second guess the decision. I'm really glad though that I went through with it in the end--Mario was amazing! Apart from just being genuinely nice (he brought in a heavy package I didn't notice FedEx had dropped off when I was working--many would have just walked past it), he also really showed he cared about my home. He put shoe covers on every time he walked inside (something that I've found many services will not do), he was careful not to ding any walls (I had mentioned they were fairly freshly painted), and he cleaned up everything to a T (and I'm quite a picky customer). The shower and tub went so well that I asked if he could take a look at some other areas of the house and let me know if it's something they could manage. I was in luck that he was able to stick around a little longer and get these extra areas too, including the foyer and guest bathroom. Saves me having to schedule another appointment and all seriously look ah-mazing. I'll admit they're not the cheapest, but my 20 year old shower and tub look basically brand new, my foyer sparkles, and the guest bathroom got a much needed mini-facelift. All around worth every penny I paid, and it was all done in a single day. I'll try to remember to post an update in a few months on how things are holding up. Before leaving Mario explained maintenance instructions and answered another million questions from me. I'm seriously so impressed that I only wish every company I hire resulted in as pleasant of an experience and had workers as great as Mario! I don't have many before pictures, but the after shots speak for themselves. Happy to answer any direct messages about my experience if anyone is still on the fence. read more

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Sir Grout was great. Scheduling and doing a virtual estimate was quick and relatively painless. When the time came, Felix the tech was on time. Work was quiet and neat with no mess and great results. The work spruced our bathroom and shower up, as well. Would definitely use again. read more

Sir Grout did caulking, grouting and sealing in our master bathroom and second full bathroom. The two technicians did a superb and thorough job. When they finished the job, our bathrooms looked brand new. They went above and beyond the work order by applying sealant to an area around our sink faucets that was stained over many years of usage and now that area looks completely new. [[HIGHLIGHT]]Both prior to commencement of the work and after the work was completed, they took the time to explain everything to us.[[ENDHIGHLIGHT]] We will definitely use Sir Grout in the future for work in our kitchen and other parts of our house where there is stone. read more

I recently had regrout work done in my bathroom by Sir Grout. I was very satisfied with their work. From the 1st phone call to appointment to respecting your home with shoe coverage and a great job, very good clean up. Thank you for your respect from Jasmin. Kind, courteous, knowledgeable. I highly recommend Sir Grout. read more

Sir Grout Chicago - a corner of a bathtub - Refinishing Services Near Me - Chicago, Illinois

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Sir Grout followed up on my initial inquiry quickly and scheduled a virtual apt to prepare a quote within a couple of days. The actual repair, which was regrouting and cleaning the tile in a shower, was done effectively and efficiently. The technician was on time, polite, and communicated what he was doing and when he was done. I'd be glad to work with this company again in the future. read more

Shower tile and shower floor looked like new. [[HIGHLIGHT]]My husband and I are pleased.[[ENDHIGHLIGHT]] Andrew was very polite and respectful. [[HIGHLIGHT]]He informed us of every step he was taking.[[ENDHIGHLIGHT]] read more

Sir Grout came to our home last week and replaced the caulking in our shower stall and around our jetted bathtub. They also refreshed the grout in the shower as well as the entire bathroom floor. They did a fabulous job. Timely and professional. The work was top notch and I'd definitely hire them again. read more

I originally reached out to Ann in September of 2024 asking for a free estimate to recaulk our walk-in shower on the north side of Chicago. I did not actually get around to scheduling the work until today (April 1st) though. [[HIGHLIGHT]]Ann was very thorough in giving me some insight into what the best options were for our shower and I even decided to have the sink recaulked as well.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Marissa was able to give me all the information I needed prior to our technician's arrival and laid out the expectations in a very informative email.[[ENDHIGHLIGHT]] Jonathan C was our technician and was absolutely wonderful. He was efficient, friendly, and extremely hard working. He informed us of our one year warranty and answered all other questions I had. We have another shower in our house that I know we will be having Sit Grout Chicago do in the future. I highly recommend them and have no reservations about being a return customer. Thank you all so much for your time, patience, and extreme dedication! read more

Very happy with my service! I recently bought a condo in a high-rise that was built in 1972. The tile in the bathroom (floor and tub surround) was original and looked extremely dirty and dingy. Josh came out and 3.5 hours later, it looks like a new bathroom! The most noticeable difference is in the floor, but they also did a great job with the tub surround and the re-caulking around the tub. From start to finish, Sir Grout was professional, able to work within my condo association rules, and ultimately I ended up with a fantastic result. Definitely recommend! read more

Sir Grout Chicago - The bathroom floor tiles look practically new after the service. - Refinishing Services Near Me - Chicago, Illinois

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Highly disappointed, especially given all the rave reviews and the fact that I was working directly with the owner, Dan Lundstedt. Long & frustrating story, short: - Scheduled appointment, then got rescheduled by them - The rescheduled appointment date was miscommunicated (but I still accommodated) - 5 text messages & 14 calls (I went through and counted each in my phone) - no response from Dan or Sir Grout on my estimate - Total time wasted: 1 month (6/28 - 7/29) I worked directly with Dan, spoke to him on the phone and then I was 'ghosted'. Sent several very kind text messages and left voicemails. Called the office and had them try to help as well. I literally tried to give them every opportunity to respond and absolutely nothing. There's no excuse at this time, besides just taking ownership that you dropped the ball, entirely. I'll bet there will be a response to this post, but could not spend the time to respond to any of the many texts or phone calls I left. Not sure why you wouldn't want the work, it's easily over $1,000 worth of work that needs to be done. I spent time to take a full 4k video using a gimbal and uploading it for their review... it was all just wasted time. Anyhow, I would NOT recommend this company, given the lack of communication, especially since it was the owner. Seems this is a common theme after speaking to others. I ended up going with Grout Experts - it was a snap to schedule the estimate via the website. Within a couple of days they showed up 10 minutes early, were super thorough, courteous and knowledgeable. I already have the work scheduled in a couple of weeks! ---------- To clarify, I didn't miss the window or 'forget' as you mentioned. I had to reschedule my original appointment because you all stated that one of your employees may not be back on time from vacation. So I had to move around my work schedule and babysitting to accommodate your staff at the last minute. The window you mention was not communicated with a date and that caused the confusion, as you also admitted when I spoke to you. I have the texts. I also took your call. You also stated that you would look at the video I took over the weekend, but despite me sending it on Saturday, there was no response the entire weekend. It's in poor taste to push this on me (stating I missed the appointment, etc.) and inaccurately try to describe the situation. I, too, have a young daughter and had to accommodate a sitter and reschedule because you all had to reschedule on me then did not communicate the rescheduled appointment effectively. Of the 14 calls and 5 texts there was not a single response, but as soon as I left a review on Yelp, you responded within an hour... All this is fact and I have the texts, posts, call logs to show. Just own up fully to the issue and move on. No need to try and make excuses and try to displace blame passively on me in your story. read more

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[[HIGHLIGHT]]Very rude customer service.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]One agent actually called and yelled at us for their technician doing something they thought he shouldn't have.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They expected us to have known what he was doing every minute.[[ENDHIGHLIGHT]] Will definitely not recommend. Look elsewhere. read more