We tried Diablo Escapes and it was a fun experience. I've done physical escape rooms before, but…read morethis was my first VR escape room experience. Our game was the pirate themed Depths of Osiris (check out the preview vids on YouTube), and it was perfect for a team of an adult and two ten year olds. My boys had no trouble getting used to the VR gear they had to wear for the experience (a headset and two hand controllers - it was their first time). We had to cooperate to solve each room's puzzle to unlock a new room. Eventually, we got to the final scenario which was exciting and really required us to collaborate. The puzzles were well constructed and mostly understandable from a logic perspective. The graphics and sound were pretty decent (it's not super-high res like Cyberpunk) and matched the gameplay perfectly. We got some timely tips from the game master too, and cleared the puzzle with about a minute left on our 45 minute timer. The facilities are super clean and well maintained. They also have snacks and drinks which are nice to make the visit special for younger kids. My sons want to come back, and I do too. I also heard they are adding a physical escape room, so definitely something to look forward to.

Such a fun experience! A mix of escape room and whimsical virtual reality - what a refreshing way…read moreto reinvent both worlds. I've been to Diablo Escapes twice now and have always been impressed by the customer service. Make sure you get there 15-20 minutes early so you have time to finish any waivers and get your packs set up for the room. There is an adjacent parking lot so you shouldn't have any issue finding any spot. You can easily book online and see what difficulty level each game is. If you've done VR or escape rooms before, you can probably start with intermediate. Each game will require some communication and teamwork to solve challenges or other puzzles. It can get a little hectic, so make sure you mesh well with your group (truly). The VR component really makes you feel like you've been transported to another place - be warned that it can make you feel a little queasy if you're not used to it, but the staff are great in making sure you are comfortable. They're quick to help troubleshoot if you get stuck or anything. Highly recommend if you're looking for a fun group outing. We went over to philz coffee after and then went to Bare Bottle Brewing for some lunch and drinks.

This was a really fun experience, but also really hard! We did the Pirate level, although the hard…read morelevel warning was there it seemed the most intriguing story line to us, so we went for it. There were 4 adults, and we still did not win! This was also all of our first experiences with an escape room though, so next time we'll know more of what to expect I suppose. Our guide was super friendly and kind. He was a good sport putting up with us as well.

Party of 8 ages 8-80 had an awesome experience in the pirate room. Great puzzles, Super friendly…read morestaff. We will be back!

Very concerning experience…read more (Understandable) We visited Palace Games recently and were instructed by staff to place all personal belongings in a designated basket area before entering the game. The basket was located outside of the game room and remained out of our sight for the entire duration (~2 hours). (Incident) After the game, we discovered that a wallet valued at $1000+ (including cash and multiple cards such as ID and credit cards) was missing. Based on the noticeable weight difference before and after, we were able to reasonably determine that the item went missing during the game time. (Their Action) We requested assistance immediately and asked to review surveillance footage. Initially, we were told that the footage would need to be "retrieved through a third-party vendor" and that we would be contacted later -- however, no one followed up. The following day, after multiple attempts to reach them, we were informed that the "vendor was unavailable (PTO) "and the footage could not be accessed at this point. Later, a manager called and stated that there is no recording at all (⁉), only live monitoring on site. When we asked for confirmation of this and whether we could document the conversation, the call was abruptly ended Subsequent attempts to follow up have gone unanswered. Additionally, on the game day, we felt rushed to leave immediately after the game ended, even though our scheduled end time was 4:00 PM and it was only around 3:45 PM at that point. This made it more difficult to properly check our belongings around the game area. We followed all instructions provided by staff, yet there appears to be no secure storage, no accessible review process, and no clear accountability when something goes wrong. Their responses were inconsistent and changed over time. the incident has NOT yet been addressed at this point. We are sharing this experience for transparency regarding how personal belongings are handled and how incidents are addressed. Update: The owner has reached out to us, apologized, and showed us the available surveillance footage. The footage only covers the lobby and hallway areas and does not include the room where personal belongings are placed, so it was not possible to determine what happened. We appreciate the follow-up and the owner's sincere attitude. However, this situation highlights that the designated storage area for customer belongings currently has no surveillance coverage or secure storage. We hope additional measures (such as lockers or better monitoring) can be implemented in the future to prevent similar incidents. While we acknowledge their efforts to address the situation, we are keeping our original rating to reflect our experience.

The best Escape room in San Francisco! So immersive and fun!…read moreWe took the family and everyone enjoyed it (although not the most interesting for very young kids). I'd say the Edison room is my favorite so far. The thoughtfulness in clues and gags are amazing!! You really get what you pay for here- it is expensive for what it is but the level of detail has far surpassed other escape rooms I've seen. A+ for the props department!

So much fun and the puzzles were definitely challenging. We did the vault. Definitely worth it…read more Leti was so nice and even let us see the end of the puzzles even though we lost. We will definitely be going back :)

Me and my boyfriend had one of our first dates here and have introduced it to our friends. Amazing…read moreand kind staff! Definitely a place we will continue to visit and try out the new games as they come! Thank you for an amazing time always!

So fun and unique. Came here with someone I was meeting for the first time and we had a blast…read more Games were a good mix of mental and physical. Lots of figuring things out and collaborating. We sucked but took it in stride and still had a really good. Currently there are 6 gaming rooms, though more rooms are in the works. The games offered in each room change depending on how many people are in your group. And there are different levels, so once you beat the game, you can return to the same room to advance to the next level. If you fail, you leave the room for it to reset and then can return to try again as many times as you want. I'd never done escape rooms or anything like this, and was really impressed at the sophistication and technology. You get 1 hour and 45 minutes to play, and time flies fast. Came on a Friday night at 8pm and there were only about 2 other groups. Free parking in lot. The man showing us around (Tim?) was really nice. Overall a great experience to try. I'll be back with other friends for sure.

Came here with my family of 4 (2 teens), and we had a blast. We enjoy games, puzzles and escape…read morerooms, so this seemed up our alley while still being something "different" that we've never done before. We beat at least level 1 on all the rooms except one--the marble contraption. I enjoyed that there was a good mix of skills required in each of the rooms. Some of the physical ones really tired me out! I think this would be a good birthday party activity for 7/8th grade kids and above, as long as they're semi-mature and the type of kids that enjoy puzzles.

We had a fantastic time at the Red Door Borderlands themed escape room!…read moreJulian introduced the room to my group of 4 and did a great job of setting the stage. The room was AMAZING if you are a fan of Borderlands, but still really fun as a regular escape room if you aren't (2 people in our group didn't really play Borderlands, but still had a wonderful time!). NO SPOILERS, don't worry! The puzzle was considered a 6/10 on the difficulty scale, but we just wanted to have a good time with friends, so that was perfect! We had 4 adults, but I think kids would really like this room too! It starts out a little dark, so using your phone flashlight is DEFINITELY allowed, but the puzzles were so fun, and there were hints everywhere to find, exactly like an escape room should be! Thanks for the fun birthday experience, Julian and Red Door!

We escaped!! I did…read moremy first escape room with Red Door and I feel it set the bar really high for other escape rooms. It's really well produced and a lot of fun! I really like the TV screens that offer hints, let you know when you're close, or tell you when you're super off-base. I also like that they let you choose if you want that. My husband and I did the Last Stop room for a date night and it was such a fun way to mix things up from dinner and movie. Then my kids became obsessed with escape rooms, so we did the Fair Game with 5 adults + 2 kids. We asked for unlimited clues and were able to escape with some help on the tougher puzzles.

We had a fun time! We did the Lost City room and it was a blast. Great room for starting out. Rosie…read morewas our guide and she was thorough in her instructions and great with the clues. Will definitely come back to try another room.

Wish we could give Asst Manager Joey 10 stars out if 5. She gave us an A+++++++++++ experience…read more She made our day! We were walk-ins and asked would this be good for kids. She steered us to the best room for kids this age. Then when the youngest kid was scared at first, Joey went WAY, WAY, WAYYYY out of her way to make our little one comfortable. Joey even crawled in one room through one part with the kiddo, took the kiddo on a private tour and so much more. We want to convey to everyone at Escapology that she is a SUPERB ambassador for the business and we plan to go back very soon because she made our experience extraordinary!!!

Michelle and Tamara hosted our event at the university I work at for a division retreat. There were…read moreabout 14 of us and the "escape room" game was da bomb! I didn't know how they would bring the escape room to us but it was perfect. We were going to do an offsite with a location based one but timing and location wasn't working for us so I thought I'd try breakout IQ. I'm so glad I did! It is a true test of team building and communication. The facilitation at the start was great. It really spoke to what I wanted my staff and me to get out of it. And the debrief was on par as well. It fit in nicely with the theme of our day long retreat. Besides fun it was educational on an individual and group level. I would totally use them again to facilitate for one of our student groups or even with other cross campus partners. Thank you!!

I reached out to BreakoutIQ looking to host an event for 50-60 people and Rahul immediately reached…read moreout to learn more. Our team had a few date changes, but through it all he was very flexible and accommodating. The day of the event, they sent instructions and had a staff on site setting up. They explained the rules of the escape room/scavenger hunt and we were broken in to teams and we were off. Overall, everyone had a great time and already asking when we could do another. Thank you so much, BreakoutIQ!

We hosted a corporate event with Escape This Truck and it was awesome! Greg is responsive, helpful,…read morefun, and so easy to work with. My entire team had so much fun and although the escape room was challenging it wasn't frustrating - he knew when to provide clues and when to let us struggle. It was so much fun!!!

What a unique and fun way to celebrate a birthday. Escape This Truck really elevated our birthday…read moregame! Greg hosted our 11 and 12 year old guests who had a blast solving the escape truck clues. The kids started with a pregame puzzle followed by a backstory of the mission. It was never a dull moment. Greg was also quick to respond and easy to work with. We highly recommend this cool experience.

Absolutely loved this experience! Shawn (Sean) was very helpful and kind and definitely eased my…read moreGrandmother's fears about getting in the gondola. The ride was relaxing. Shawn sang some songs and gave really helpful information on the company, the tide and the history of Napa Valley. Once the ride was over, he even suggested that we could go to the park to have our mini picnic, which was really kind. Parking was effortless (we parked in the parking garage).

(Daniel Craig voiceover)…read more The vibe is fabulous time on the Napa River on an authentic Gondola from Venice! Haven warmly greeted us! He is super talented! A gifted orator, historian, and singer! Yes, ladies, the man can sing! Learning the rich history of the river, the industry, and landmarks as well as that fabulous bay leaf side mission on a perfect day was epic! (We'd take Haven's advice and check out the cooking museum at the CIA...shhhh. We even saw him from above, but didn't want to interfere with his exemplary work!) My gosh! Will definitely come back! Woohoo!