Requesting kitchen & sink opener liquid. Employee expert strongly recommended Kitchen sink powerful…read moreagent "guaranteed to work or your money back," @ $15.99 & Clnr Foaming liquid Draino. Neither worked & Indian lady clerk refused to honor the guaranteed telling me to contact Manufacturer & was surprisingly rude in response! I will never shop @ Goodman's again given this & a few other screwups-multiple attempts to get keys duplicated without success & cavalier attitude that surprises. I prefer to shop & support local but poor customer response & rudeness is simply intolerable!

I went in to replace the faucet connector for my bathroom sink's hot water. It was an old and…read moreunusual piece that didn't match anything on the shelves. As I stood there trying to figure it out, an employee came over to help and quickly realized how tricky it was. He consulted a colleague for a second opinion, and then they he called over Max, who happened to be on his lunch break. I told Max he didn't need to interrupt his break, but he insisted he was happy to help. He wasn't convinced the first option would work, so he kept testing different ideas and talking through possibilities. When Feliciano came by, the two of them compared notes and agreed on the right connector. They were absolutely right. We installed it when I got home, and it works perfectly--no more leaks. Thank you to the Goodman's Hardware team for the great teamwork, and a special shoutout to Max for going above and beyond to make sure I left with exactly what I needed.

What an amazing garden store. Excellent selection of plants and reasonable prices. The staff is…read morevery helpful and knowledgeable. Highly recommend this nice, local small business.

Yes, the selection looks great here…read more I bought two showy milkweeds specifically to feed monarch caterpillars and asked this nursery if they treat with BT (considered an organic treatment that will kill caterpillars). They confirmed they didn't treat with BT and even had monarchs within a screened area on-site that were maturing. Literally the moment I fed a leaf of their milkweed to my 4 hungry growing monarch caterpillars, they all stopped eating and started being sluggish. The biggest caterpillar wouldn't eat through a leaf even though it was previously eating leaves from my yard down to the stem and left a weird brown residue on the leaf surface from this nursery's plant. Then it's next poop was red. All very odd and sad things to see since they were all so active and had huge appetites when I fed them the same species of showy milkweed from my yard. They've since all died, within ~3-4 days of feeding them milkweed from here. I don't know what they treated their milkweed with if not BT, but everything I've read online indicates these were classic signs of the guts breaking within the caterpillars from BT and killing them from the inside. So disappointed that I fed their plant to our monarchs. The one was probably a day away from chrysalis and was really big until it stopped eating.

Lovely selection lovely service solid value. The parking is tight bring your patience and be…read morerewarded by the smiles and delightful confection you can take home to your garden

Swung by to pick up some soil and seek some advice about repotting an olive tree. A brown haired…read morewoman was surprisingly rude to me *and* one of her colleagues ("I told you to sweep that area" condescendingly to the employee, and "Like I said: just use regular potting soil." to me). I asked if they had any 10/10/10 fertilizer and she said "we have 5/5/5 which is basically the same". I asked if she knew the difference, and she did not. (The ratio is the same, but 10/10/10 is definitionally twice as strong, so not a great suggestion really.) It's not the first time I've had a poor experience here. The staff generally seem mad at people and each other whenever I've been.

Absolutely a delight. Eric and the staff here are knowledgeable and when they don't have something…read morethey share who might have what you are looking for. They don't upsell you rather they try to help you find value in a solution be it a trenching shovel or hose line.

I have worked with the Urban Farmer Store for the past 29 years while operating through my…read morebusiness, Kaiser Gardens. They have always been the most helpful, thoughtful, and thorough in all their recommendations and advice. I highly recommend them for all your irrigation and lighting needs!

These guys are the best! They all know so much about plants/natives. And have so much passion!read more

What an amazing nursery with cool plants, trees, succulents as well as garden art they have a gift…read moreshop with beautiful crystals, seeds & tee shirts. It is actually connected to the restaurant next door we happened to be eating at so I went in... the sun was shining and the vibes were viking! I highly recommend if you're near here stopping by to check out all the native plants!

Love this boutique! Cheryl stocks amazing sweaters/knits I can't seem to find elsewhere, and has a…read moregreat eye for stuff that will look good on. Always try to stop by when we're in town, and always come out with something beautiful and high quality!

I love this store. I was drawn in by the amazing selection of hats, but once you're in the store…read moreyou'll find great clothes, jewelry, and special home items. Cheryl does a wonderful job finding beautiful, comfortable and stylish clothes for life in the unique Bay Area weather. I always find special things here.

I'm very disappointed with this experience. I purchased a backpack from Pottery Barn in July,…read morespending over $100, expecting quality and durability. After only four months of normal school use, the backpack began coming apart at the seams. When I contacted customer service, they acknowledged the backpack was defective but said they would only issue a refund or replacement after receiving the item back--even though they no longer carry the same backpack. As a parent, this is unreasonable. My child still needs a backpack for school, and I shouldn't be forced to either send him without one or spend additional money because of a product defect. For a premium brand with premium prices, both the product quality and the customer service response were disappointing. This experience has made me reconsider shopping here again.

Over priced , unsatisfactory customer service policies. Poor quality goods…read moreI bought a comforter with matching shams, the love shack, fancy velvet shams, and quilt. The colors did not match. I had to spend an hour on the computer with customer service chat. Also, I bought sheets that were irregular or defective in the pattern and all they offered me was 30% off in a customer credit. I went into their store and the customer service store was not good at all The comforter that I bought is luxurious and beautiful, and I paid a lot for it and that's what I expected. Was it to be beautiful, but I did not expect the matching shams to be a different color from the comforter. ALSO IF SOMETHING GOES ON SALE THREE DAYS LATER, AND YOUR ITEM HAS BEEN SHIPPED, YOU DO NOT GET A PRICE ADJUSTMENT. This company wants you to return the item and re-order it for the sale price. It was a difference of almost $200 in the items that I had bought in the beginning December and a week later such an inconvenience!

We bought a play structure in mid 2024 from MBY and now just had it serviced. They power washed it…read moreclean, let it dry a couple of days then came back and completely sealed it. It looks just like new. A great job! Well worth the cost and a great value! My grands will get lots more use!

This company is not trustworthy! Veni took our money and has not delivered everything that was…read moreincluded. I have emailed him but he's not responding. Obviously Yelp reviews can be bought, so I wouldn't trust the 5-stars. I am trying to get my credit card company to dispute the transaction so I can get my money back and he can take back his item. I shouldn't have to do this! Terrible business

Beautiful nursery run by the Untermann Family since 1909 with a broad range of plants. I was there…read morefor the bedding plants and spring/summer color annuals and was thrilled to find plentiful, robust offerings, well displayed. This was a visit that really lifted my spirits. The staff is helpful and knowledgeable. Ample parking and easy access on 5th Avenue, San Rafael.

I've been going to West End for many years, and I've run out of patience with the often rude and…read moregrumpy staff. Sometimes they're great, but if you go there enough you'll learn the truth about their miserable customer service. There are lots of other good nurseries in the area, some with much more interesting inventory. Which is where I'll be going from now on.

Heath Ceramics in Sausalito is a personal favorite of mine: a design focused retail destination…read morefeaturing Heath pottery, decorative homewares, and iconic ceramic tiles. Founded in 1948 by visionary ceramicist Edith Heath, the brand is an icon of California modern design. The items here are undeniably expensive, but the timeless design and constantly updating of color palettes make each piece feel special. In 2003, the company was revitalized by husband-and-wife product design and business team, who thoughtfully reinvented the brand. Heath is a great example of how with a good steward, classic design can be successfully revived and made modern. I find Heath to be a good spot for finding special design focused gifts.

I grew up with Heathware bowls, plates, and other pieces. While I've always loathed the noise they…read moremake when stacked together or when cutlery is moved across them, the pieces are very beautiful. I stopped by today, with my mom, to buy my sister some gifts for her wedding. I loved the new colors I saw - they had some yellow bowls and bulb vases that I was seriously tempted to buy, in addition to the other items. What I didn't love was the lack of customer service. I don't expect or want to be waited on hand and foot, but a simple acknowledgement would have been nice, rather than having multiple employees just watching us the entire time. I ended up purchasing from the seconds section and buying less than anticipated due to the overall vibe. I try to be understanding, and perhaps something was off for them today. Regardless, I was so uncomfortable in the store that I waited outside while our items were gift wrapped.