Sarah was amazing! I have the good feet But was having trouble with my fitting from a previous employee and my feet were hurting a lot. Sarah got me straightens out within an hour my crippling feet that I could barely walk on were almost completely pain free. She was super personable and had a great! Sense of humor. Thank you so much for your help Sarah read more

Disclaimer: The following reflects my personal experience and opinion and my point of view. When I visited The Good Feet Store, I personally felt the sales approach was overly aggressive. They were extremely friendly at first -- doing measurements and fittings with the insoles -- but then came the prices. I explained my budget right away, but instead of offering something within it, they encouraged me to apply for CareCredit. When CareCredit didn't cover the full amount, they suggested I also apply for something called "Snap" or "Snap It," which allows 100 days to pay. The lowest-priced option they presented to me was $1,500, which would mean about $500 a month for three months. When I asked about lower-cost options, they mentioned a $150 item but told me it "wouldn't work." They also said I couldn't just buy the soles -- which were $575 -- without getting the entire package. I would have purchased the $575 option, but I was told it wasn't available as a standalone solution. They then went on maybe we should do 750 but it would have went up to over 800 with tax and everything, which 800-900 was over my budget. Instead, the focus was on pushing the $1,500 package and advising me to combine both credit plans to make it work. I later learned that with the Snap program, if it's not paid in full on time, the cost can end up being much higher. I left feeling pressured and disappointed. In my opinion, this was not customer service that prioritized my needs or budget. I noticed several other customers go through the same process and then walk out without buying anything. Again, this is just my personal account -- but I think others should be aware of my experience before deciding whether to shop there. read more

The Good Feet Store - Cost of different program to be aware when you go in. - Shoe Stores Near Me - Tucson, Arizona

I just wanted a pair of shoes because I was getting callouses on my feet from the ones I was wearing. I had to listen to a 1/2 hour of so-called analysis of my feet and an offer for their system of inserts for $1500. I declined but bought just shoes for $170. Afterwards, I found I didn't need new shoes - I just needed to adjust the inserts on the shoes I already had, which was pointed out to me by another reputable store. I wanted to return the shoes I bought there but found they would charge me 20% and I could only get store credit. What would I buy in their store since I didn't get their inserts and don't need them? Nothing about this return policy was mentioned when I bought them and I am not in the habit of reading receipts when I buy shoes. I have never bought a pair of shoes in my life that I couldn't return. What a rip-off this place is. Don't go there - there are lots of good places that are honest and really want to help - not this place. read more

My experience with The Good Feet Store on North Oracle in Oro Valley was absolutely horrendous. They put me through an hour plus dog and pony show to just buy a pair of walking shoes. BE AWARE OF THEIR NO RETURN POLICY. Leigh sold me a pair of Oofos and Brooks. When I got home I realized that the Oofos were way too big. I returned exchange them but she said NO. No return, No store credit and No exchange even though I never wore them. I could go on about this terrible high pressured experience. Just Google reviews of The Good Feet Store in Oro Valley, Arizona. read more

A scam. They have salespeople that are equivalent to used car salesmen, who will use tricks and get you to pay as much as you can. The arch supports they sell are not any better than the ones you can buy from Dr. Scholl's for less than $20. read more

Buyer beware. They don't tell you the inserts cannot be returned and these actually made my plantar fasciitis worse. Pain then went away with cheap over the counter inserts. $1700 for 3 cheap pieces of plastic is outrageous. See a podiatrist first and avoid this scam. read more

I went to The Good Feet Store in hopes of finding a pair of comfortable shoes. My feet were measured and the customer service was great! I left with a pair of shoes that seemed like they would work for my feet. I had buyer's remorse with how expensive the shoes were and wanted to return them. I hadn't worn the shoes. They were brand new and in the box. I went to return the shoes and they didn't want to accept them back on the next day that I bought them. Apparently on the receipt, their return policy is "no returns." They did not tell me this before I bought the shoes. Instead of simply refunding my money back to my card, they continued to suggest buying all of the insoles which I told them that I didn't have any pain in my feet. I ended up buying insoles and since I couldn't return the shoes and inserts for my money back, I ended up having to swallow the expensive cost of them. Only to find out after wearing them to work every day that NOW I have pain in my feet that I've never had before. My feet are messed up by a pair of expensive shoes they wouldn't give my money back from. I'm never going back to this store again. What kind of retail store doesn't accept brand new items to be returned for their money back? Ridiculous! I've never had pain in my feet and now I have terrible pain. Avoid this place at all costs! read more

The Good Feet Store - Shoe Stores Near Me - Tucson, Arizona

See all

Terrible customer service. They ignored a previous customer who had spent nearly $2,000 two years before on inserts and shoes and wanted to now make a nearly $100 purchase for socks. The manager was three feet away from us. Engaged in small talk as he help a customer and our newly hired salesperson helped us. Well, she told him that he needed to help her. After he was done with the customer he had been helping. He ignored our salesperson's request and immediately jumped to a new customer. I was furious as I had been waiting nearly 10 minutes. TERRIBLE CUSTOMER SERVICE. They have my contact info and have yet to call and ask if I would come back. Well, my "Good Feet" walked out of the store and will not be back unless they contact me and apologize. read more

I do not recommend The Good Feet store. My daughter went into one of their stores and bought a pair of Brooks shoes. I asked how much she paid and she said they were $169.00, but she got 10% off. With tax she left paying $189.00. (No discount on the receipt) I could see she was not thrilled. She said she would rather have had all white shoes. The shoes never left the box. Two days later I went to return them because they did not have the color she wanted. NOPE!!!! Store credit only or exchange. The sales person tried to tell me the shoes are fitted for her. No one ever touched my daughter's feet. She just bought the shoes. I was also told that people don't return their shoes! are you kidding me. Any reputable "shoe" sore would gladly take back a pair of shoes. So many running stores take back shoes 30 sometimes 60 after purchase. What you try on for 5 minutes may not really work for you after wearing them for a month or so. You need to let your customer know the return policy before they purchase and it's only printed at the bottom of the receipt AFTER purchasing. The worst policy I have ever heard of. Now my daughter had a $180 shows she does not love. read more

I applied for at job at good feet. They are not doctors and want you to sell products for $2400 to be successful. Good feet is not a legitimate place to cure your problems. Scam,Scam,Scam. If you but a product and decide it does not work, they will not give you a refund. They make you sign an agreement, that you do not see NO REFUND. read more

I went in because of a broken foot from years ago that now has extensive arthritis. The orthopedic doctor said surgery was my next step. I've had the insoles for almost 4 weeks now and my foot pain is tremendously reduced. I was able to dance for 4 hours and my foot hardly hurt. Yes they are expensive but well worth it!! read more

I am pleased to post this review on the GFS Tucson location. Initially, the cost was somewhat of a shock. However, the supports I purchased did what they were supposed to do, before / after work, gym and serious hiking. After digesting the cost, I have been pleased with these supports. Further, what solidified my opinion on this purchase was the new lifetime warranty and Glen, the store manager at the Tucson location. Knowledgeable, friendly and beyond accommodating. Glen is a good guy and an asset to this company. read more

DO NOT BUY FROM THESE SHYSTERS! They hard sell you arch supports like a used car salesperson hawking a junker. Then they get you to sign a receipt that protects them from returns. Your only recourse for arch supports that cause intense foot, leg and buttock pain is to trade for $10 shoes in exchange for $160 supports. Avoid them at all costs! I gave them 1 star because you can't give a zero star rating. read more

What a disappointment. After almost 20 minutes of HAVING to listen to the sales pitch without us being allowed to answer questions , we finally interrupted and we asked HOW much ? With another 10 minutes of literal added BS they guy says well these start at $400.00. Now these are NOT custom made orthotics, they are your " off the shelf" inserts where you can buy anywhere. So just to save you all some time don't waste your money paying $400 and UP for a 3x4" piece of plastic. Hence, we left and bought the exact same replica at Big Five ‼‼‼ I guess they have to pay for those TV commercial, well WE didn't donate . Regardless of the reply comment left by the store they're a waste of time and money. $400 for a piece of plastic from China, no thanks. read more

This place is a rip off. They claim that you have a warranty on their products. However, if you lose one of the inserts which is easy to do you have to pay full price to get another pair. Because they have to send the old ones back to the company but they have to have both of them like they're going to use them for something. excuse me? Sandra, I did contact the store and they told me that because I had lost one of the inserts I had to pay full price to get a new pair. read more

Those commercials almost make you feel like you found the answer! BUT, Nope it turns out to be just like any other store just but they only have a few ugly expensive shoes. No returns or exchanges. read more

I have had the arches from good feet for over two years. about a little more than a month ago i went in to get replacement arches and the rep told me the ones i had were not right and gave me new ones...I have been in nothing but pain since these new arches were exchanged and i ended up paying over 100.00 for two new pairs and then the ridiculous price for the foam inserts and some other toe support thing....it was supposed to be 20.00 for each replacement pair and now they state 30 for leather but my partner went in and they charged her 20.00 for each of her leather replacements. I do not want to go in and have them charge me another 50 dollars when they changed them to the wrong ones in the first place. I tried them for the month as they state you have to give yourself time to get used to them... well pain is enough that I cannot even walk on my right foot and I am walking on the outsides of my feet once again which is what the problem was when I went in two years ago. Update: I then went in to get them checked and was charged another 50.00 after I told the girl they did not feel right in the first place. Then while we were in the store, we watched some black beetles crawling around.. we watched them enter a couple of the shoe boxes on the floor and when we told the rep her response was " yeah well we have been having them around..." Imagine the person purchasing those shoes opens the box to find those beetles... I used to talk. really highly of this store but not after the experiences I have had this year. read more

Maritza and the other staff were great! I was very skeptical due to the price, but the relief I felt immediately was enough for me to take a chance after all other attempts to remedy my foot pain have failed. Yes, they're expensive, but they are committed to the process of finding you the right fitting orthotic. Guess what? You/we have to be committed also. It takes time to adjust to wearing the insert and you'll need to do your part. I just bought mine today and I'm very optimistic that they will work once I'm done with the trial and adjustment period. Don't be afraid of the price; you are worth it!!! read more

Well I went to the store and was hoping to have help with my sciatic. I bought the three pair and the clerk assured me that it would take care of the problem. At no time did she tell me they couldn't be returned for a refund. I would not have bought them had I known. I wore them as directed. After 15 days they were starting to affect my lower back. Went back to the store and they gave me another pair. She said it was normal what I was feeling. I went home and wore them again. Now my sciatic is worse and my back pain in horrible. My husband had to help me get out of bed. Needless to say I have stopped wearing them. They will not give me a refund so I guess I am out over $900. BEWARE read more

Irene was professional, friendly and very informative. The process was timely and so far the product works as advertised.

I went in yesterday, hoping to find something to help my right foot problems. Mike greeted me and worked on helping me find something he thought would help. It was $326.00 for a pair of inserts. I tried them overnight. Unfortunately I've had extensive injuries to my right leg, ankle and foot from trauma. I brought them back in today and explained to Mike that it just wasn't going to work for me. He said we could try something else, but when I told him I just wanted to return the inserts, he refunded my money. He explained it was against store policy to do the refund, but he did it. Had I known they were non-refundable, I never would have purchased them. You don't want to spend that much money on something that won't work for me. I also understand they wouldn't want to have someone bring them back, 6 months later and declare they want their money back, with the inserts looking like they'd been rode hard and put away wet -- as they say in the horse biz. I had purchased them near the end of the day yesterday. Mike looked at them to make sure they were still in new condition and refunded my money. read more

A rip off The salespeople are saccharin and poorly trained One of them insulted my wife and blamed her for shoes not fitting properly. If you want to waste your money. The arch supports probably cost $2 to make and sell for 400+ I guess there are enough idiots out there to support this business. read more

I am a retail manager. I am always on my feet. I started having plantar fasciitis issues. Nothing was working. So I decided that I would pay the money to invest in my feet and my livelihood. I can't say it was 100% fix. I did still need to do my ball rolling exercises and still do on occasion. However it was definitely something I needed to remedy the situation. It is expensive very expensive. But I need my feet to make a living. The best part is that I can move them to any shoe. I got these sandals for $5 at Payless. My feet have never felt so great in a "flat" pair of sandals. Maritza is the best go see her!!!! read more

See all

I had a bad experience with this the good feet store. No return policy but you can exchange. Its a overstock insert shoe, its nothing like they made it specific just for your size feet. I bought the insert shoe on Sunday and trying to return on Monday and they said to me to return its a final sales. I will never go back to that store ever again and will tell my family and friends as well. Rose read more

I'm in town on a current assignment as a travel nurse. I previously owned a pair of custom orthotics and absolutely loved them. Before when I worked 12 hr shifts my legs and lower back hurt for about the last 4-5 hrs of each shift. After purchasing insoles the pain went away. I came in to the store today to replace my old psi which I've had for about 4 yrs. I was greeted and seated right away. Maritza the manager helped me with replacing my insoles and was very professional with my selection. She also gave very informative information about my step evaluation. I knew she was right on point not only because I've wore insoles before but also from the pain I was current having with my old pair. They are pricey but the amount of time I spend on my feet and the discomfort that came with it, IS GONE!! What would you pay to be pain free?? I use to buy cheaper ones from Walmart but would have to replace them every couple of months. These have lifetime warranties!! You literally pay $20 to replace them in the further! Bring in your old pair and they will replace when they wear out. You cannot beat that!! If you are in the medical field or are in a work environment where you stand for long periods of time, please do yourself a favor and GET THESE INSOLES!! Your feet and back will thank you! read more

See all

My husband and I are 76 & 75, I'm the younger :) We have been very energetic and very happy for near to 42 yrs. Recently we realized we were slowing down to a few more aches and pains than we wanted. Mostly recurring in our knees, hips, back and our feet. We had no idea that ALL these aches and pains were primarily due to our feet. We decided to look into The Good Feet Store, and came across an incredibly knowledgeable, caring, and very gentle, helping and friendly associate, Irene Salas. My husband had gone into the store earlier in the day, and as soon as he came out of the store he called me to tell me that while in the store he experienced NO PAIN whatsoever!!! That was amazing, because it broke my heart to see him suffer while just standing up! He decided to come pick me up and bring me to the store to see and feel comfort for myself. Irene had only one hour left to work and could have asked me to come the next day but instead she stayed for well over an hour, just to help me realize how miraculous the system was for both my husband and I. The system really does make a difference, and Irene was willing to take whatever time needed to help us make the right decision. Cost does not matter when your health and comfort is involved. We plan on living to 120yrs (Genesis 6:3), and with that in mind, this system has a lifetime warranty, so we will be feeling good for a really long time!!! We highly recommend the system. We bought two full systems, due to the wonderful help then and whenever we need it, guaranteed by Irene Salas. We couldn't be happier feeling like we can live actively again due to this wonderful product! It really does make a difference!! Thank you so much Irene Salas, you're the BEST! read more

I went in a couple years ago. My feet were feeling terrible. Plantar fasciitis (pardon the spelling if I'm wrong). Anyway, I got the inserts (3 sets) and, after the gradual transition period, I have not had any more problems with my feet. One set is used for my slippers, and the other two are used in my dress shoes and my Teva sandals. Occassionally, I have traded a set of inserts for another (whenever I feel I need more or less arch). The GF inserts may cost more than those lousy inserts you get at the local drugstore, but they last forever. I only have one life and one pair of feet. I want both to be comfortable. Thanks Good Feet. Here is something to remember. You might get custom fitted shoes at other stores for less cost. However, you must wear those shoes all the time and occassions to have comfortable feet and that might not practical. With my Good Feet inserts, I can move them from one set of shoes to another. And, when I buy new shoes, I don't have to get them custom fitted. I just put in my inserts from the old shoes. In the long run, this is certainly more cost effective than buying custom fitted shoes every couple of years. read more

I had heard the advertisement for the store but wasn't sure. My body hurt so bad that it was getting painful to exercise. I booked my appointment and loved the care and attention given to me. I walked out feeling really good. It is pricey but the quality of shoes and inserts were wrth it in my opinion. read more

SCAM....don't give them your hard earned money. After seeing their commercials I decided to go to the Tucson store. I was greeted by Glenn Reiner the salesman. After he went thru his imprint of my foot, measuring my foot and asking what pain I was experiencing he said he would be back in a few minutes. He came back with my custom arches , pads and tennis shoes that would fix my pain. I mentioned when I tried them on that they were uncomfortable and he said it would take a few days to adjust to. I proceeded to purchase them while he continued to talk about the life time warranty and free adjustments. 733.00 later, I left and was hoping the arches worked. Well I took his suggestion and wore them a few hours a day and on Wednesday, 3 days later I started to have some back pain. By Thursday evening I had significant back pain from my custom arches....On Friday I had to go get a back adjustment. I returned to the store on Monday, 7 days later and was told by the assistant manager Irene Salas that all sales were final and no returns were accepted including the never out of the box tennis shoes. Their PREDITORY SALES PRACTICES and all sales are final should be investigated and they should be put out of business. DON'T BELIEVE THEIR COMMERCIALS read more

I was desperate. My feet were killing me. I thought I had plantar fasciitis again so I was looking for a good arch support. The staff was helpful but when they told me the price of the full system they wanted to sell me I almost fell out of my chair. I did not purchase the full system but still left there with $1500 less in my bank account. Then I found that the higher level of support inserts were very squeaky so I came back and exchanged them for lower quality inserts and some socks, but they still squeak. But I must say that my feet feel better with the support. They have not cured the problem as it turns out I have plantar fibroma, but at least I feel better when I'm wearing them all day at work, walking or hiking, and that is really what's important. Hope that helps. read more

Not really sure how I feel about the GFS. Their product seems to work well, but when you consider their cost and the fact that they have a no return policy, it makes you think. If you really believe in your product why not back it with a solid return policy? read more

This place saved my life and improved the quality of daily living. Excellent service and full explanation and education which I needed. After 3 months I started feeling slight sciatica returning so I went back to the store. My strengthened set of supports was wearing down because I wear my supports all day every day. For a simple 20 bucks I got a full replacement of this set. What's not to like? THIS IS WORTH THE COST. I can hike again!!!! read more

Bottom line: I wouldn't recommend this as a solution to your orthotic or foot pain problems. These orthotics are expensive ($250-300 per pair, "recommended" and sold in sets of three), and while they may work for some people, they aren't for active people or those who spend a great deal of their time on their feet. They are not really custom, just selected from a range of sizes. Customer service after the sale was poor at best. BEWARE: Good Feet has a poorly disclosed "No Refunds" policy. The first you may know of it may actually be if you happen to actually look at your receipt. Technically it is supposed to be clearly posted, but it wasn't in this store. Expect a fight if you want your money back the next day, and even if you win there are going to be restocking fees and such. The following is so you know what to expect if you go in, and can maybe avoid a mistake: The entire sales process is focused on getting you hooked, before they tell you the price. It's very slick. The salesperson starts by taking an impression of your feet with a inkpad, which they quickly hold up and declare "yes you have..." whatever problem with one or more of "the four arches" that are "critical" to good posture and pain free living. Then they guess your size and go into the back room, where they select from bins of sized orthotics and bring them out to you to try on. They'll change them until you tell them it is comfortable. They will show you three orthotic types, conveniently brought out in a three-compartment box to make you think of them as a set: The Exerciser, The Maintainer, and The Relaxer. They have a schedule of wearing that supposedly "trains" your feet to better health, and they claim that you will eventually be wearing the Exerciser all the time. They'll have to walk around a bit...inside the store, and they'll "prove" that your balance is improved with an old carnival trick: They'll have you hold your hands in front of you and push down on them. Of course the first time you won't know what is coming and you will tip forward. Then they put the new orthotics in your shoes, and repeat the test. But this time you know what is coming, so you unconsciously respond to keep your balance. You won't tip, which they attribute solely to the orthotics in your shoes. Cheesy, but they do it so smoothly that you don't even think about it. The thing is, if you have foot pain or fatigue whatever the reason, putting nearly any reasonably fitting orthotic in your shoes will feel better, at least for a while. After you have had a chance to walk a few steps and feel "better" and think that they might work, the bomb drops: Each orthotic is around $300, and they'll try to get you to buy them in a set of three...but no discount for the set. They'll even do a payment plan for you! What a great bunch of folks, eh? (I should note that I've seen a lot of variation in how much they charge, in online postings. But the prices never seem to be less than $250, and average around $300 per pair.) I never really felt like the staff were anything but salespeople, and I got a distinctly "used car lot" odor from our interactions. I ignored it at the time, to my regret. My own experience is that I fell for their pitch and purchased two Exercisers and one Maintainer for over $900. I quickly discovered that their schedule of wear was impossible for anyone who has a life. After a few weeks I exchanged one (unworn) pair of Exercisers for another pair of Maintainers...and that transaction was as grudgingly and ineptly handled as any I've experienced, even with the manager doing it. After trying to wear them for over 4 months, I found that they actually aggravated my plantar fasciitis. None of the orthotics ever became comfortable, and daily wear of the Maintainers actually made my feet hurt more than the Dr. Scholl's I wore before. Your mileage may vary, but for me these orthotics turned out to be a useless waste of money. If you need orthotics, see a podiatrist and have actual custom fit orthotics made for you. read more

I was assisted by Mary at the store; she was thoughtful, concise, and put no pressure on me. Her explanations were from experience both in personal use and years of sales. I am following the 'starter' schedule carefully, and can tell the difference in my posture already. My feet are getting used to each of the 3 sets pretty easily. Having read the other reviews, I will certainly agree they are a big $ outlay at purchase time. But, how many pairs of feet, upon which our mobility is dependent, do we get in a lifetime? I'm only counting on this pair. But if you're not 'sure' you need help, and having no refunds, exchange only is a problem, then walk awAy. I do think being active is a plus with these. read more

I have been limping from pain on and off for over 3 months. My fiancee finally had enough and said we were going to check out one of those Dr. Scholl's kiosks. The kiosk just happened to be next to this Good Feet store, so we decided to stop in first just to find out what it was about. We are grateful we did. Maritza took exceptional care of me and explained in detail how she could help. In short, WOW, the second I put the inserts in, I no longer felt pain, at all. I am beyond blown away. It was definitely worth the time and money. Thank you Maritza, and thank you Good Feet! read more

I paid $1600 for a set of three stage orthotics. If I wear one out they will replace it for $30. That means the orthotic support can yield a profit at $30. But, if I want extra orthotics to put in extra pairs of shoes they want to charge $440 each. Help me understand. I do understand that they need to make a profit from their technology which is represented in the ridiculous charge of $440. Ok I paid that but they are literally telling me that if I want to avoid the hassle of moving the orthotic from one pair of shoes to another, I need to spend $440 each for an item that they clearly acknowledge is profitable at $30. think about it. I do think the product is helping me, but for $440 I can move my orthotic many times. read more

Be very careful when visiting this store. I made a purchase 3 years ago in good faith believing the life time warranty. The arch supports do work but they lie regarding the warranty at least they did today with me. I went back to have them replaced but was charged a $20 restocking fee that has never been mention before. Now you can go to Allan's shoes or even Walmart and get fitted for around $40. Remember they only last about a year then collapse and have to be replaced to be effective. DO NOT SPEND $800 as I did. Mike S. Tucson read more

Set me up with some great arch supports , still getting used to them. A little on the expensive side. So hope they will work. Time will tell, read more

Total rip off! I felt like I was at a used car sales lot. When I called to make an appointment they told me the price for inserts was anywhere from $150 to $400. After I listened to the sales pitch at the store for about 30 minutes, they tried to sell me on a whole "series" of inserts for almost $2,000. I ended up buying one pair (huge mistake on my part) for about $450. They led me to believe that the cover insole was included in the price. When I went to check out, they charged me $25 for the cheap foam cover insole and then had the nerve to charge me $20 extra for the little plastic tab under the toe! Then of course they won't refund at all. The inserts are very poorly engineered, they are slick plastic and are only half the size of your shoe. Of course that makes them constantly slide toward the front of the shoe. I've never paid so much for anything so useless. Should have read the Yelp reviews before I went. Won't make that mistake again! read more

I know nothing about the quality of their product, and never will. My spouse and I went to the store looking for a heel support for his work shoes. The clerk stated the store did not carry them, only the foot supports on a display. She looked us up and down and announced, "and they start at $300." It was stated in a voice that said, "you cannot afford to shop here." I can, but I won't! read more