If I could give 0 stars, I would. I'm honestly disappointed with how disorganized Mandala was…read moreduring the Mexico game on July 5, 2026. I've tried multiple times to call and speak to a manager about what happened, but after receiving no response, here I am leaving a Yelp review. This wasn't my first time at Mandala, but it will very likely be my last. I made my reservation the same day Mexico won and reservations opened. I reserved a table for 8 people at 3:45 PM, which was the maximum party size available. I arrived around my reservation time, definitely before 4:00 PM, and security directed me to wait in the line designated for guests with reservations.
By around 4:30 PM, the reservation line had barely moved, yet I watched other people walk up, give their names, and be let inside. At the same time, I could clearly see two reserved tables for eight sitting completely empty.I finally asked one of the waitresses, "I reserved for 8 people, and I see those two tables are empty. May I ask what the hold up is?" She asked for my name, looked up my reservation, confirmed it was there, and then told me, "It was canceled." I asked, "What was the reason? I've been here." She replied, "You never checked in before 4:00 PM." Which in fact I did, and security even confirmed that I had arrived before 4:00 PM. Despite that, no one was willing to honor my reservation. At that point I told her, "Only three people from my party of eight are here. Can we just get a table for the three of us?" She spoke with another waitress, and they came back saying it would be standing room only. I asked, "Why?"
Again, they referred me back to my supposedly canceled reservation. By now I was beyond frustrated. While they spent another five minutes trying to "figure something out," I continued watching people walk up, give their names, and immediately be seated. Meanwhile, the two reserved tables for eight were still sitting empty.
Then I was told, "The best we can do is standing room at the bar, or you can stand anywhere in the restaurant with one of the cocktail tables, but there's a $100 minimum per person." That requirement was never advertised or mentioned when I made my reservation. I reminded her, "This isn't my first time here." She simply replied, "Or you can stand at the bar. No minimum."
At that point, it was so close to game time that I just wanted to get inside. We were never greeted--menus were simply placed in front of us. And throughout all of this, those two reserved tables for eight remained empty.
The biggest lie I heard all afternoon was, "We're at capacity." I must have heard that at least 10 times.
If Mandala was truly at capacity, how were people continuously walking in without reservations and being seated? Why were guests with confirmed reservations turned away while empty reserved tables sat untouched?
Thankfully, the game was delayed until 6:00 PM, which gave us enough time to leave and take our business elsewhere. This was poor planning, poor communication, misleading reservation practices, and some of the worst customer service I've experienced. I wasted my time, my gas, and what should have been an exciting afternoon watching the Mexico game with family and friends.
I expected much better from a place I'd enjoyed before. Instead, I left feeling ignored, frustrated, and completely disappointed.
I rest my case.