I knew Carolyn when she worked at 75 State Street via Beacon Management. She is a great person to…read moreknow,and very honest as well. I remember when she started her business from the back of her vehicle. I am glad your doing well and I know that you well continue to do well. Brian James of First Security at 75 State Street

I'm not that excited about Papers & Presents. They do have a large selection of stationary and…read morespecial order products but I was hoping for more choices in the pre-printed card department. The "Thank You" cards were all summer themed with bright pastels and warm colors. I couldn't find much that represented winter or Holidays. I did find an adorable Kate Spade "Thank You" card that was $28.00 for four cards and envelopes. Eep! I wish the girl tending the shop was a bit friendlier because I might have stayed and worked harder to find exactly what I wanted. Instead we packed up and moved across the street to Wellesley Booksmith where I found a huge selection and much better prices.

I cannot believe the amount of customer service for a strictly e commerce store. I am just…read moreembarking on the cloth diaper adventure and was frustrated it was strictly online I decided to take a day trip and ended up here. Stephanie and Katia took time out of their day to answer my questions and help me find the diapers that are the proper fit for my family. I was blown away at how nice they were and how affordable their diapers were. They walked me through every step and made sure I knew what I wanted. Never once did I feel pressured to buy and I decided to buy from them because of the extra effort they made for me. I plan on extending my stash and exploring their website. I've also raved about them in all of my moms groups. Thank you guys again. You are amazing

The customer service at this merchant is deplorable…read more I contacted Thanks Mama regarding cloth diapers that developed holes. The diapers were advertised as covered by a 1 year warranty on the product page. The customer service representative initially replied that the diapers were still under warranty and asked me to identify which colors had developed holes so they could send replacements along with a postage paid label to return the defective diapers. I responded that I would need to return them all. The customer service representative then replied that they would not be able to honor the warranty since the diapers were purchased "so long ago." I replied reminding customer service of the current date which was within 1 year of the purchase date. Customer service replied confirming the date but now claiming that I need to send the diapers back to the manufacturer since more than 90 days had passed. I reminded customer service of their initial response, that I only need to identify the diapers that had holes and replacements would be sent. Throughout several subsequent responses with customer service and someone that stated they were the owner of the company, Helena, this retailer refused to honor the initial return offer to replace the diapers. Eventually, my e-mail responses were flat-out ignored. All of this is in addition to me having prior difficulty with customer service to have a quantity discount advertised on the cloth diaper page reflected in the cart upon checkout. The same customer service representative insisted the discount did not exist even though it was plainly displayed on the product page. In the end, I found the customer service agent to be clueless and uninformed and Helena (the "owner") to be rude and unconcerned with honoring customer service's promises. Overall, I would not recommend this retailer because "baiting-and-switching" discounts and bad customer service are inexusable.

Went to get longer chains for religious necklaces since my fingers' mobility is compromised. She…read moretook over an hour to make sure I had the proper size and style. I had a great time eyeing all of the inventory. I had a wonderful experience. I recommend her Judaica to the fullest extent allowable.

Very carefully selected items for beauty and function, many new things for each upcoming holiday. A…read moresmall shop but with something for all ages and great gifts. Beautiful jewelry also, some handmade be the owner herself. Many artfully crafted items from Israel.

Bead Addiction is one of the few remaining bead stores in Greater Boston and a great place to shop…read more They have a wide inventory of everything beading. The owner and employees are warm, knowledgeable, and genuinely interested in your inspiration so they can assist with suggestions and supplies. There offer classes, drop in sessions, and private beading parties.

At first I was searching for a unique place to hold a 10 year old's birthday party. I decided to…read moretake my two daughter's to see what they thought. We ended up walking thru the store and finding all kinds of interesting beads. One daughter came to me to show me these magnetic beads and my other daughter at the same time brought me a magnetic bracelet and we all looked at each other intrigued with the possibilities. We asked Lydia the owner about the bracelet and offered for us to make it in the store. Lydia took both girls ages 8 & 9 years old thru the steps and the girls spent an hour and a half or a little more figuring out the beads they wanted to use, pattern and colors and actually beading the wire. Lydia was great. Very passionate and knowledgeable. Overall we were there over 2 hours between walking the store and picking and making our bracelets. Now fast forward and we just celebrated our daughter's 10th birthday and all 14 girls enjoyed themselves. They can't wait to go to school and show off their bracelets! Lydia and her assistant Lynn were great. Overall it went well and the parents were raving at the quality and beauty of the girls bracelets. We will be back to learn how to make other bracelet styles. Thanks Lydia and Lynn for making our daughter's party so special. Sincerely, Carolyn M Sicard

Fun place to visit if you need an office chair for home. They are mostly focused on commercial…read morepurchases, it residential. We were able to find a steel case office chair for about 60% off retail price and the chair comes with all new fabric. Only downside is that as with Henry Ford, your fabric color choice is black or black. Some chairs are sold as-is so you could get color. Showroom is in an old factory building. Sales people are very nice. Process is easy. Best if you have a vehicle you can use to bring your chair home.

Darnell was an amazing sales person who went above and beyond in a challenging space situation for…read morea non-profit administrative office. The project was very niche with structural issues and unrealistic expectations. His customer service, vision, creativity, and expertise created a working plan for the space. Highly recommend Darnell and Peartree. If you need office furniture and space design there is no better. I visited and spoke to over 12 office furniture companies and from the welcoming initial inquiry, to the beautiful showroom visit and creative process, there is no better! See for yourself. Thank you Peartree!

After purchasing a bracelet from gorjana for my girlfriend's Christmas gift, and the subsequent…read moreunintentional loss of the item a few days later, we notified gorjana with little hope they'd be able to help out. Not only were the folks at gorjana extremely courteous on the phone, but they quickly escalated our situation and request to leadership and kept us up to date with progress. We received an email this evening notifying us that a replacement bracelet is ready for pickup at the store and we were in disbelief and overjoyed. Top-notch professionalism from the Chestnut Hill staff and outstanding corporate customer service from leadership. An exception to the norm maybe, but we are very thankful to all involved on the gorjana side, and they have just gained a new loyal customer and advocate!

Simply the best i have ever found. I have had all the paintings in my house framed here and they…read morewere all framed perfection with special care taken to match the frame to the painting. Great sense of color.

This place is a gem. Amazing customer service and the price and quality are the best I have found…read morein the Boston area. Have been here a few times with many different kinds of framing requests. They are very flexible and can help with everything. Be prepared before you go in though, it looks like things are disorganized, but the truly are not.

Wonderful customer service Quick response when I left a…read moremessage and found a way to get my art repaired even though there was no sale in it for them

I love this gallery! They have a phenomenal selection of art, yet the atmosphere is warm and…read morecasual. Staff is extremely helpful and informative with no sales pressure. Will appeal to sophisticated art buyers and those looking for a first time art purchase. They offer the ability to bring art home to see it in your house before buying. My husband and I have purchased a number of pieces and adore them all. Highly recommend!