After purchasing a bracelet from gorjana for my girlfriend's Christmas gift, and the subsequent unintentional loss of the item a few days later, we notified gorjana with little hope they'd be able to help out.
Not only were the folks at gorjana extremely courteous on the phone, but they quickly escalated our situation and request to leadership and kept us up to date with progress.
We received an email this evening notifying us that a replacement bracelet is ready for pickup at the store and we were in disbelief and overjoyed.
Top-notch professionalism from the Chestnut Hill staff and outstanding corporate customer service from leadership. An exception to the norm maybe, but we are very thankful to all involved on the gorjana side, and they have just gained a new loyal customer and advocate! read more