The cutest store in Boston! They had cookbooks, hosting gifts, clothing, perfume, plates, decor,…read moreetc. Truly something for everyone! A great place if you're looking for a gift. They have dressing rooms in the back too. The employee was friendly and welcoming but gave us our space to just look around. I ended up buying a plate which had cute lobsters on it. I recommend adding Shake the Tree to your Boston itinerary!

Warning - never again - spoke to rudely as unwanted customer (potential thief). Rating was for old…read moretimes sake, was my local goto shop for 8 yrs for gifts for staff, trainees, donations . . . something changed - sad - hope for better for future customers

BUYER BEWARE: Do not buy anything from Sophie Hughes website, as the photos do no accurately…read morerepresent what the jewelry looks like! Do not buy without going into the store and seeing the item in person. I made that mistake last week when I ordered a silver link bracelet from their sale items. The bracelet looked beautiful in photos and since I'm in Los Angeles I had no way of going to see the bracelet in Boston. So I bought based on the photos. Big mistake! The bracelet arrived and it is small, sad, and cheap-looking. It looks like a child's bracelet you might buy in a dime store. And it certainly looks terrible on a grown woman's wrist. It is incredibly lightweight - probably has about $3 worth of silver in it. I feel cheated and disappointed. I paid $200 - that was the sale price, the original price was $400 - can you believe it? I was dumb enough to buy this bracelet online without seeing it in person - OK, my mistake. I trusted Sophie, having bought an expensive gold bangle from her in the past. I thought the bracelet would be as pretty as the photo. Alas, Sophie refuses to stand behind her merchandise and will not let me exchange the bracelet for something else, something that might look good on a middle aged woman's wrist. I didn't ask for a refund - I asked for an exchange. So I'm out $200 - plus $20 postage - for a pathetic piece of jewelry I can't wear. Don't make the same mistake I did! Do NOT buy from Sophie Hughes' website. Items appear larger in photos than they are in real life ... and Sophie does not stand behind her merchandise.

I worked directly with Sophie to design a custom engagement ring for my fiancée and could not be…read moremore pleased with the process of working with her and how the final ring turned out. I knew that my fiancée wanted a ring that was more unique and creative than your average off-the-shelf ring from Kay, and I didn't want to bust the bank on a "custom" jeweler who essentially lets you choose the components (shank, head, and stone) then hurries you out the door. I also didn't want to buy a more unique ring from an established boutique jeweler elsewhere in the country that seemed overpriced and impersonal, limiting my design interaction to phone conversations with an assistant and minimal customization at best. Sophie was recommended to me by several other local small-scale, creative jewelers who didn't have experience with precious stones for wedding rings. From the outset she was open to discussing and sketching various nontraditional design possibilities with me, rather than limiting the conversation to her previously established designs. She then proceeded methodically with providing images for conversation, producing a mockup, providing samples of a wide range of options for all components, and discussing the nuances of each decision that was made along the way. The final price tag for the ring was incredibly affordable given the level of craft and attention to detail that Sophie provided. My fiancée is ecstatic about the character and quality of the ring, and we are eagerly planning to return to Sophie to make both of our wedding bands. I cannot imagine a wedding jeweler scenario more perfectly suited to our tastes and budget, and recommend her services wholeheartedly.

Four stars so far - this is an experience in progress…read more I recently broke a silver candelabra. Ok, raise your hand if you know where to get one of these things repaired. Good for you - I did not. I was pretty hopeless. Who would you even think to bring something like to?? On a different day I went jewelry shopping (the kind of shopping where I get "ideas"...har har) and I went into this wonderful place. Brimming with silvergoods (more so than with jewels) I asked if they repaired candelabras. Of course, they say! Yay. So at 5:05 pm today I call them and ask what time they close. Oh, you close at 5? "Well if you think you can make it here in 10 minutes, come on over." That from one of the Parsons himself. What a nice guy! I was so pleased that he stayed later than closing time. Icing on the cake was "sure we can get this back to you this week." More to come when I get the returned good.... UPDATE Wow, it cost $100 to fix (almost as much as the darn thing is worth) but they did such a fantastic job on it I don't think it will ever break off again. You can hardly tell it was fixed. They had it back to me in a couple days, too. Great service!!!

LOVE this place…read more David and the team are the type of people I like to do business with. I needed a ring made. I had no pic of the original. Searched the internet for something close, then emailed 6 jewelers. David called me the following day. Still have not heard from anyone else. I emailed David the images, 3 weeks before Christmas '13, then went over to discuss the specifics in the shop. Describing something from memory that I lost 5 years ago, proved to be problematic. Farley asked all the right questions. I was so impressed. And they said they would have it done before Christmas. For the duration, I brought my boss and colleague in when they needed to purchase Christmas gifts- 5 mins after closing. We were welcomed with open arms, and we got to see some really special historic pieces the store has for sale. On the date they promised, I got the call. The product is impeccable. This ring has not come off my finger since that day. Firestone & Parson was there for me when I needed them. Professional, personable, understanding. When I do business and I get a sense of family, I know I'm in the right place. Do yourself a favor and stop by.

Made our wedding bands with Wagner Jewelers, after having them fix numerous pieces. The price was…read moresuper reasonable and based on the price of gold at the time.

outstanding service repairing broken glasses - friendly, fast, expert, reasonable priceread more

Passed by their booth at Open Newbury Street. The girl at the booth was so sweet and helpful!! I…read morewas only looking for a basic chain necklace, but she answered all of my curiosity questions about the permanent bracelets and the soldering/welding process of it all. The price was what I expected for a silver piece that won't tarnish.

I got permanent bracelets with my boyfriend! Reeghan did a great job. The employees were so sweet…read moreand accommodating. Would reccomend!

I dropped a brace and necklace to be imprinted. They told me in would be ready within a weeks on…read moreJuly 6th, 24. When I went ten days later July 16th,24. The hadydone it was not able to return it. They couldn't take my payment. It's been a frustrating and disappointing experience. The people he sold it to are not organized now it the july 24th, 24 I still haven't heard or gotten it back. If you need something engraved they are on the bottom of the barrel. It's disgusting that they can't tell you any a month later and you still don't have an item that should have taken less and know more then a weekA month later I haven't heard from them or haven't been update. They suck at customer support

Great welcoming family owned jewelry store with a wonderful selection, and if they do not have it…read morethey will get it! They designed a beautiful original wedding band for my husband that he gets many compliments on. I also got my beautiful wedding band there. That was 11 years ago. Why am I writing this now? I continue to go there for all my jewelry needs, repairs and cleanings. It is so nice to be greeted with a warm smile. I recently went in for my husband bands birthday present. Shhhh....Don't tell him lol it is not for a few months.

Jade originally made our wedding wings back in 2008. She did an amazing job and the rings were…read moreperfect. Last February I brought my ring in to get resized. She texted me a few days later and let me know the process and price. I responded back yes and she responded back ok. And after that I have had no responses from her despite multiple calls and texts. So at this point, it's been 10 months with no word and she still has my wedding ring.

This is a wonderful shop run by a wonderful lady, creative, and intersting, she makes contemporary…read moreand interesting jewelry items for the folks that aren't into all the standard fare. Beautiful casting, and custom work (wedding rings! tiaras!) and afforable pieces, that will dazzle, with thier simplicity, and overall beauty. Her shop is a bit out of the way, but if you are in the market, its well worth a look-see

Review from my fiancé :)…read more Let me start off this review by saying if you've been to this place and are hesitant if you should go with them, you need to greatly reconsider your position - because we went to several different places (both local & chain), and BDC is absolutely the best and a cut above the rest. My girlfriend (now fiancé, of course ) were in Boston for July 4th and we decided to check out a couple jewelry places. We didn't seek out this place in particular - we just happened upon while walking around the area (we even looked at a place next door that was not even a maybe after going in). We were greeted by a very nice & smiling Stephanie. She and her family own this business, so right off the bat, you know you're going to get the best (local) service - versus being just another "number" at a chain jeweler. Stephanie was a no-pressure, VERY knowledgeable, down-to-earth salesperson. She first congratulated us both on the future engagement (the first sign of her easy to approach, personable nature). She then asked if we were looking for anything in particular, so my finance showed her a picture of a ring she saw on Instagram, and Stephanie instantly found one very similar to it (an example of her no pressure, non-upselling nature). She answered all of our questions about the different qualities of a diamond (caret, cut, color & clarity). She is both a certified Gemologist and Diamontologist, so you know you're getting the best information from her. Another thing that really stood out to us is when Stephanie told us that not only will do they do free life-time cleanings, but they'll also do a complimentary repair/replacement of the stone if it's lost, damaged or even stolen. That in itself is rare, because most places (and all the other ones we checked out required this) make you submit a claim through your insurance. So that right here sold us, and put them on the top of our list. We finished the visit by Stephanie writing down all the information on the ring for us on a business card, in case we did decide to go with it. After visiting BDC, we went to several other places (local & chain) in Maine (where we both met, and I'm from). However, after weighing all the options and how the other places were, we knew the obvious answer was BDC. Stephanie's no pressure, approachable, knowledgeable personality and their obvious commitment to customer service made it an easy choice. Over the next several months I worked with Stephanie directly since I knew what my finance liked. We emailed back and forth over different options based on the information from the card (the ring we originally looked at) and on my budget. She even went as far as to not only send me pictures of al lthe different rings we talked about, she also sent me videos of them so I could see them in greater detail. If that isn't superior customer service, then I don't know what is. She even suggested a ring (that I ended up picking as the one for our engagement ) that was several thousand cheaper than the original ring we looked at - that is an obvious commitment in showing that she genuinely cares about what the client wants, and not just trying to up-sell you on something you don't want nor need. When I finally did pick out the ring of choice, Stephanie made it so easy to make a deposit over the phone, and get the ring started in production (she was even willing to do this on just a small deposit put down, because she knew I was on a deadline of wanting to propose on a certain day). When I came in to pick up the ring, she already had it ready for me - in a gift box & all. That just goes to show you that not only does she care about what you truly want, she also values your time. We finished by her congratulating me on my pending engagement, and truly showed a sincere interest in our special day (she even asked where and how I was going to do it - so she obviously genuinely cared about our special moment). In concluding, BDC is absolutely the best jeweler not only in the Boston area (which obviously says a lot, because there's MANY to choose from in the city), but also out of any we went to. Stephanie is by far the best in service (no pressure, approachable), knowledge (certified Diamonologist/Gemologist who answers all your questions in the best detail - explaining everything), and quality, local business (even replacing damanged/lost/stolen stones as a courtesy to its customers). Do yourself a favor and go here - you will not regret it (but you will if you don't go here). Thank you, Stephanie & the rest of the staff at Boston Diamond Company for making this one of the best and easiest decisions of our lives! You have truly earned two customers for life, and we won't hesitate for a second to recommend you to all of our friends and family.

Stephanie was a pleasure to work with & she was able to create the perfect ring for my fiancé,…read moreafter showing her some sample ideas. She brought my vision to life perfectly. My fiancé is absolutely in love with her dream ring. Would highly recommend Boston Diamond Company for any of your jewelry needs.