terrible customer service do not use this service gifts are always late very unhappy with this company beware

They are horrible. I wish I read these reviews first. They were supposed to deliver to my brother two bottles of wine and fruit. It was delivered one bottle of wine with nuts. If I had not called my brother I would not have been made aware of this. Why should I have to call the receiver to see if they got what they were supposed to. I paid $200 for a basket for half the size. I will never use them again and I advise all others to go somewhere else. read more

Was told most of these would deliver by Christmas, I explained these were for Clients of ours, they assured me despite Covid most would arrive, this was NOT true, it was the classic bait and switch. Knowing full well the mailing conditions at Christmas they lied to me to get my 17 orders in. When I realized these were still being delivered on Jan 15th and many coming AFTER Christmas, I got on live chat to only be given the run around, no attempt to make it right, no apology for blatant misleading me when I called in, I used them 2 years in a row, NEVER again, RUN to anyone else if you have need to send gifts to people. They will NOT stand by what they say! Buyer beware, they took advantage of Covid by saying they would deliver by the holiday and did not come close, did not have this issue with credible vendors who simply reached out to say it was delayed, not a word from Gift Tree until I reached out, so disappointed! read more

This company publishes fake delivery dates in order to gain your order. The majority of the food items in the gift basket that did arrive 5 days late, were expired. Worst gift basket company ever! Order from anywhere else, it has to be better! read more

We received a fruit and cookies gift from Gift Tree as a bereavement gift. There was no way to tell from looking at the intact fruit that it was bad until i sliced one of the apples and discovered it was discolored. I contacted customer service who responded right away. A replacement box was sent out immediately. I would definitely order from this company. Their customer service is very good. read more

They do not bundle ship. Each item is separate cost. Customer service admits they have received many complaints but nothing changes. Not only is this costly for consumers but leaves a large carbon footprint. I suppose the company doesn't care that they lose a huge percentage of business. read more

My dear Aunt passed away on a Saturday. I ordered the Broken Heart Spray to be delivered to the church on Wednesday by 11am. I was called multiple times to verify the address and phone number to the church. On the day of the funeral, I received a call that they did not deliver to Roseland Va. So no flowers were delivered to the funeral. I spent $186.00 and all I got was excuse after excuse. They contracted out to a flower shop 45 minutes away, and this company dropped the ball. They would not even identify the flower shop. I am heart broken, and livid that I trusted this lame company with such an important occasasion. There are no do overs when it comes to a funeral. DO NOT USE GIFT TREE. DO NOT TRUST GIFT TREE. DO NOT PUT YOUR LOVED ONES SPECIAL EVENTS IN THEIR HAND BECAUSE YOU WILL MOST CERTAINLY BE BROKEN HEARTED!!! read more

AWFUL. My husband paid $70 for a bouquet that should have had over 30 flowers. I received a bunch of 6 flowers. I left it back on doorstep & asked for a refund. Still waiting for it. Terrible service & they don't answer the phone. read more

The corporate office is located in Vancouver, WA, spoke with Ruth and Manager Dana for 20 minutes to process a refund. The bouquet balloon order in New Orleans for about $56 NEVER ARRIVED, and unfortunately, I just checked that many of their GIFT TREE partners deliver poor products or most of the time nothing at all. DO NOT order from this online company! read more

Don't waste your money with this company. I ordered a flower arrangement for my wife on valentines day and what she received had 1/2 the flowers it should have and the ones she did get were brown, wilted and the pedals falling off. So embarrassing for her as it came to her place of work. I wish I could give them zero stars!! read more

horrible company. ordered a fruit basket and it took 2 weeks to deliver. basket was destroyed and fruit was old and bruised. called customer service and they told me they would refund me the $12 shipping cost for a $90 order. NEVER USE THEM! read more

This company is a scam. I ordered a fruit and candy basket and what they sent was a joke. No candy or nuts as promised. They sent 3 apples, 3 oranges and 3 pears. For this I paid $120. DONT ORDER FROM THIS COMPANY!!!!!!! read more

Do not use the Gift Tree. I ordered a fruit gift basket for a dear friend. The online website showed a beautiful basket and stated that the nice basket with a ribbon around it would have gourmet chocolate, crackers, nuts, and fruit. What my friend received was a cheap basket with Reeces cups, Kit Kats, Honey Maid Graham Crackers, bruised bananas and apples, some grapes and a small pineapple. So not what was expected. Michaels Florist in Woodbridge made this basket. When I first called customer service after receiving pictures from my friend, they were going to call the SAME vendor to replace this basket. I said no. They then said they would refund me $20 for the $78 that I paid. NO,NO. Next they offered a gift card which is valued at 75% of the price. Only when I said I wanted none of this, they said they would refund the total amount after they picked up this awful basket from my friend. Really???? I see now that they are processing this refund and thank you. read more

Our office is located in Virginia and we wanted to send a gift basket to a colleague in Florida who had lost their father. I searched for a business in that area and found Gifttree. I chose a lovely fruit basket with two bottles of wine. It was delivered the next day and the recipient send an email thanking us for the gift basket and also sent a picture of what was received. I was mortified. The basket was nothing like picture on their website that showed grapes, kiwi, bananas, apples, oranges and pears along with a few gourmet items and two bottles of wine. What I saw in the basket was an apple, bag of pretzels and a can of nuts. I contacted customer service and was told the basket was filled to the value that was given. They had added apples, oranges, pears and other gourmet items that couldn't be seen. This was a total disappointment. I asked that the basket I originally ordered be sent at no additional charge or give me a refund. Neither of these requests were addressed however, they did ask if I wanted a full list of what was in the basket. What for? It was still unacceptable. I reluctantly give one star only because zero is not available. read more